PROJECT MANAGER / SENIOR BUSINESS ANALYST

• Over 25 years of experience in Information Technology as a Senior Business Analyst and Project Manager.
• I initially worked in product development for Hospital software companies to meet regulatory requirements.
• I have written specifications for mainframe, UNIX and PCNetworks in the varied domains of health
• Care, education, banking, insurance and telecommunications. Used Mercury Quality Center to develop
• Test Cases, as well as fixing defects. Served as Project Leader as the liaison between users, developers and
• Stakeholders. In addition, I have written BRDs, HLDs and User Documentation Manuals. Extensive experience
• in system installations as well as migrations, conversions and Data Warehouse projects. I have taught
• Public Administration at William Paterson University and the College of New Jersey.

SUMMARY:

• Utilized, RUP, Use Cases, SharePoint Requisite Pro with Visio
• Extensive experience as a client focused Project Manager and Senior Business Analyst dealing with Information Technology
• and Financial Applications, as well as quality assurance, billing calculations, Data Warehouse, ETL and Data mart-
• BIG DATA projects working CRM tools and SAASCRM Dynamics and Goldmine utilized
• Experience with Data flow diagrams and Traceability metrics
• Expert Analyst with Data Warehouse
• Projects involved the posting of on-line payments and transactions
• Wrote User/System Documentation for Purpose of conducting Training and Instructional Design
• Produced deliverables for Portfolio Management Applications
• Developed Architecture for Transaction Based Systems using
• Worked with issues that related to Depository Trust
• Designed GUI screens and developed Web Content Management for Financial Applications
• 5 years working with EXCEL and various Spreadsheets
• Expert knowledge of VISIO
• Wrote specifications for Big Data and Data Mining
• 5 years of using Agile Methodology and Data Intelligence/Business Objects
• Extensive research analysis utilizing UML and XML
• Developed Fishbone Diagrams for specifications for Payroll
• 10 years working with Data Warehouse Projects
• Worked within PMO Structure/Methodology
• Data Metrics and Analytics used for research
• Eleven years involvement in Data warehouse
• Conducted JAD Sections and UAT
• Wrote RFPs for Software-related installations and upgrades
• Project Management/Project Manager using SDLC and Agile Methodology. Managed requirements gathering and writing of specifications

TECHNICAL SKILLS:

• Windows XP, .Net, Mainframe COBOL, DB2, MS Access, JAD, BRD, SQL, ETL
• CICS, Business Objects, Internet, MS Office Suite, Access, Visio, SRS, Quality Center, UML, VOIP, SAP, OLAP, XML,

EXPERIENCE:

CONFIDENTIAL

Project Manager

• Overall End to End responsibility for completion of multiple Projects that involved Corporation
• Infrastructure, as well as Process Modeling using CRM Tools
• Developed Project Plans and specifications for Data Warehouses
• Wrote BRDs and HLDs for Web Based Applications
• Used Mercury Quality Center for Testing for Applications
• Utilized UML as a Process Modeling Tool for the production of deliverables
• Managed several infrastructure IT Projects for Telecom applications Wrote BRDs using SharePoint UML for transaction
• Environment: Mainframe COBOL/ Data Environment: Mainframe, UNIX, SAAS

CONFIDENTIAL

Project Manager / Senior Business Analyst

• Overall End to End Project Manager responsible for completion of multiple Projects that involved Corporation Infrastructure
• Wrote BRDs and HLDs for Web Based Applications
• Used Mercury Quality Center for Testing for Applications

Worked with CRM Works and SAAS

• Conducted training for Rational Unified Process
• Managed several infrastructure IT Projects for Telecom applications

Wrote BRDs using UML for on-line payment and payroll transaction based systems

• Wrote BRDs and HLDs for Web Portals and Content Management
• Used Data Analytics for Reporting.ETL
• Utilized Requisite Pro for Portfolio Management Systems Environment: Mainframe COBOL/ Data warehouse, Web Sphere

Project Manager /Senior Business Analyst

Confidential

• BRDs included documentation that explained the use of Data Warehousing and SQL Queries and wrote migration specifications for Mainframe Applications for Service Assurance.
• Used Modeling to describe the workflow for reporting and fixing outages/Risk Management .Wrote detailed Rules based specifications for End to End Projects for Cable and Telephony-OSS and BSS.
• Developed specifications and Training for Web based applications
• Developed RFPs for clients as needs dictated
• Used the SDLC methodology and Use Cases and Process development

Data Metrics and Analytics used for research for on-line transactions

Worked with Boolean logic statements for specifications

• Data Warehousing related BRDs using UML
• Environment: COBOL-ETL of Data Warehouse, Microsoft Office Suite

CONFIDENTIAL

Project Manager

• Developed of enhancements of Financial Analysis and Tracking and Existing Financial Applications including payroll/human resources and related Infrastructure including Payment/Remittance based on user interviews
• Wrote Data Intelligence/Data Warehouse related BRD for Depository Trust

Developed Reports for Capital Market and RTA Lines of Business including Payroll

• Wrote BRD and FRDs dealing with Risk Management using UML
• Wrote Test Cases and Test Scripts for Business Objects /Mercury Quality Center
• Environment: Mainframe-, Business Objects, Mercury Quality Center

CONFIDENTIAL

Project Manager

• Established new procedures for Wireless billing system.
• CRM Interface Specifications with various modules.

Developed specifications for Web Portal interfaces including retail payments

Responsible for serving as the Information Technology liaison for over 60 client applications that interfaced with Wireless Billing System for the purpose of establishing a New Instance or database that included VOIP Services.

Environment: Mainframe, Middleware, Web Interfaces from POS

CONFIDENTIAL

Solutions Manger

• Involved in the planning and deployment of upgrading Networks from 4ESS to 5ESS.
• Conducted JAD sessions with various Technology application developers and users.
• Utilized SDLC methodology for completion of Projects.
• Ran weekly meetings with key Project Leaders.
• Wrote BRDs for billing for specific network elements within mainframe /TSO environment

Environment: COBOL-ETL of Data Warehouse, Microsoft Office Suite

CONFIDENTIAL

Business Analyst

Provided Customer support through Remedy and Business Intelligence and developed Risk Assessment for each installation/Project Plan I was responsible for the installation of VOIP for new Independent Companies. Data Metrics and Analytics used for research

CONFIDENTIAL

Systems Analyst

Systems Architect Liaison with User Groups for the purpose of receiving approval of Architectural changes.- Project Manager responsible for analyzing the impact to legacy systems and developing appropriate methodology for working within existing order/provisioning structure for local systems.

Environment: MVS-TSO-IMS/CICS

CONFIDENTIAL

Business Analyst

• Provided production support based on transactions in EDI format for LNP Local Number Portability
• Provided on-going Production Support through the use of Remedy to resolve Trouble Tickets.
• In production environment on an HP-UX platform, worked as a liaison with the client and local carriers to resolve EDI transaction related problems and issues.
• Developed RFPs for new clients to determine total costs for enhancements

Environment: HP-UX, Microsoft Office Suite

CONFIDENTIAL

Systems Analyst

• Project Manager for the support and revision of Business Service Orders
• Coordinated monthly updates/migrations with multiple applications for Service Orders.
• Involved in the financial reconciliation of Daily Balances.
• Provided Data Analysis using Mainframe TSO

CONFIDENTIAL

Project Manager / Project Leader

• Project Leader for installation at hospital sites for Patient Accounting and Hospital Payroll.
• Facilitated the completion of hospital and home health related claims for Accounts Receivables.
• Worked with clinical analysis with home health systems
• Data Metrics and Analytics used for research
• Responsible for entire installations at hospital site.
• Responsible for development of software based on Medicare/Medicaid regulations
• Developed RFPs as required for new and existing clients

CONFIDENTIAL

Consultant

Project Leader responsibility for Telecom Company for the unique billing of all 50 States

CONFIDENTIAL

Technical Services Manager

• Responsible for the installation and on-going support of in-house HMO specific Software. The Software provided physician payments based on the Capitation Rates that were established for primary physicians, as well as documenting all Physician encounters.
• Chief liaison with the parent company, Blue Cross-and Blue Shield of NJ.
• Interface with parent company regarding Hospital Claims/Payroll