PROFESSIONAL SUMMARY

• Successful at developing product road maps and leading cross-functional software teams from prototype to release. Excels atproject cost planning and iterative development.
• Self motivated experienced in supporting network infrastructure for multi user and
• remote environment
• Adept at communicating with key stakeholders in assessing project needs.
• Software Development Manager skilled in managing the entire product lifecycle for both hardware and software
• Detail-oriented who excels at leading product strategy and business development using in-depth knowledge of market trends
• Establishes clear objectives for team members and enforces deadlines to keep projects on track
• Talented IT professional specializing in leading high-performing and multi-disciplinary teams from product development through successful product launches.
• Accustomed to managing multiple projects and priorities in fast-paced environments.
• Innovative and solutions focused IT Project Manager with more than 10 years in
• network engineering and enterprise project management.
• Certified IT Project Manager experienced in managing projects related to applications and software tools installation and migration, server virtualization and end user computing.
• Certified Senior Project Manager specializing in IT infrastructure and application deployment.
• Troubleshooting expert who keeps up-to-date with the latest trends in the technology industry
• Certified Information Systems Auditor focused on leading the development of technology projects in alignment with business, operational and compliance requirements.
• 12 years in IT Operations, Program Management and Systems Development.

Work History

Senior Business Analyst

Confidential

• Oversee the Process Improvement Team, IT Customer Relationship Management Team, SharePoint Farm, Database Administrator, and Software Development Team
• Developing and managing the relationship between IT and other stakeholders with the goal of defining, planning, building, and assessing the IT project investment portfolio/programs
• Performed a combination of analytical, advisory, policy development, communications, problem solving, and liaison activities within and outside Office of Information Technology.
• Manage the IT governance process between IT and senior levels of the Office of Small Disadvantage Business
• Utilization Developing, prioritizing, coordinating, and communicating the goals and processes necessary to manage the project.
• Proactively providing the IT and business group with information concerning specific business opportunities where technology can enhance the value of the business
• Translated business goals, feature concepts and customer needs into prioritized product requirements and use cases.
• Led bi-weekly Scrum planning meetings to develop team strategies and define project goals.
• Led communication with stakeholders regarding product goals and progress made.
• Coached and mentored staff members, including conducting performance reviews.
• Provide supervision, direction, and day-to-day management for IT personnel including:
• Quality Assurance Tester, Developer, Architect, Software Engineer, Business Analyst, Technical Writer, Jr Project Management Personnel
• Assist the Government in defining project scope, deliverables, requirements, and schedule for project
• Lead delivery for contracts such as Application and Software Development, O M, IT security, and Program and Project Management
• Analyze issues and recommending solutions on software development and integration development
• Develop and maintain Project Management Plan, and other project artifacts
• Provide IT consulting as a Sr. IT consultant perform review on technical, and Enterprise Performance Life Cycle EPLC documents, and PMP documents, etc.
• Provide technical direction of the IT projects in consultation with functional and technical experts on the team and within the company
• Review and approve time sheets, expenses and invoices
• Manage resources, staff, schedule and customer relationship
• Communicate with government executives on contract funding, contract and personnel status
• Present formal and informal briefings to technical and non-technical members of the government client
• Perform hands-on project management tasks, such as maintaining meeting minutes, project status reports, briefings, and project plans
• Follow Capability Maturity Model Integration CMMI process to ensure program's compliance on CMMI and ISO9001:2008
• Maintain and expand the contract size, scope, and revenue ensure contract profitability
• Support proposal development and business development efforts
• Support Center for Veteran Enterprise growth initiatives and VA development initiative

IT Program Manager

Confidential

• Increased the company's growth by securing new partners, consulting engagements and by delivering new projects.
• Responsible for program and portfolio management activities within the Sales and Marketing division
• Established Project Management Office at client site.
• Responsible for the development of new services and license business opportunities in the assigned region.
• Responsible for the recruiting, management and career development of consulting staff
• Provided project turn-around expertise at the customer site with emphasis on regaining customer confidence.
• Responsible for staff/account management and prioritization and forecasting.
• Met professional services revenue and profit quotas while managing regional P L.
• Provided delivery management to ensure customer satisfaction and reference-ability
• Developed project plans and assumed responsibility for project profit and loss.
• Worked with clients to assist in moving their organization from SEI CMMI level 2 higher
• Monitored project activities and advised staff of issues due to resource availability.
• Manages and maintains all production and non-production databases.
• Responsible for standards and design of physical data storage, maintenance, access and security administration.
• Designs against logical data models, defines data repository requirements, data dictionaries and warehousingrequirements.
• Optimizes database access and allocates/re-allocates database resources for optimum configuration, databaseperformance and cost.
• Performs work that is complex and varied in nature.
• Defines and discerns key aspects of a problem and develops an integrated solution within a broad technical and businesscontext of significant impact.
• Provide guidance/training to junior staff.

Network Engineer/Business Analyst

Confidential

• Led a development team that created the web and mobile user interfaces.
• Translated business goals, feature concepts and customer needs into prioritized product requirements and use cases.
• Developed and evolved the consumer-facing, multi-channel roadmap for desktop, mobile and mobile web applications.
• Collaborated with the sales, marketing and support teams to launch products on time and within budget.
• Maintained and monitored the server room, the wireless network and other server infrastructure.
• Set up staff workstations with PCs, Macs, phones and laptops.
• Completed an average of personal UI design, code reviews, and programming projects each quarter.
• Established criteria for each milestone within the product roadmap as a means to measure developmental progress.
• Partnered with the marketing team to translate product features into customer value propositions to be used in consumer messaging.
• Gathered detailed use cases and requirements through regular on-site visits, virtual meetings and customer advisory board sessions.
• Led bi-weekly Scrum planning meetings to develop team strategies and define project goals.
• Led communication with stakeholders regarding product goals and progress made.
• Translated technical specifications into detailed product requirements.
• Analyzed market trends and the competitive landscape to understand opportunities and potential value.
• Tested and implemented new technology-based global projects
• Coached and mentored new staff members, including conducting performance reviews.
• Collaborated with business, UX and marketing teams to drive brand development and messaging.
• Maintained audiovisual equipment, including overhead projectors, laptops and video conferencing equipment.
• Delivered on site IT and AV technical support for staff.

Quality Assurance Analyst

Confidential

• Develop test strategy, test plans, test cases, test scripts and test reports on multiple projects of varying size.
• Participate in analysis/design sessions to understand the project and ensure appropriate testing coverage Analyze complexbusiness unit requirements and translating them into testing requirements.
• Perform system, integration, regression and performance testing in the data warehousing/BI environment Define data
• Requirements for testing purposes validate that user expectations are achieved during the testing process.
• Collaborate with stakeholders for testing activities such as UAT/performance testing etc.
• Maintain documentation and test suites.

Helpdesk Manager

06/2001 to 11/2002

TerpSys, LLC Rockville, MD

• Developed and infiltrated a Learning and Development Program for Customer Service Staff.
• Developed a Knowledge Management Platform to continuously enhance their knowledge of ever-changing businessprocess.
• Performs, task analysis studies to establish knowledge and skill requirements for successful job performance of all jobtypes.
• Develops and coordinates Individual Development Plan tracks for various positions within the company.
• Promotes and trains on use of program

Skills/Certifications

Network Certification/Knowledge

• CCNA
• CISSP
• Six-Sigma Green Belt
• PMP PMBOK
• Cloud Computing

Software Development/Programing Knowledge

• ITIL v3
• SDLC Expert
• Agile
• Scrum Master
• Iterative development
• .Net Development
• C Development
• HTML 5
• CSS
• PHP
• Ruby on Rails Development
• Java Development

Database/System Administrator Knowledge

• My SQL
• SQL 2005/2008
• Red Hat
• Oracle 10g
• Tivoli
• Peoplesoft

Quality Assurance/Control Expert

• CMMI
• Six-Sigma Green Belt
• ISO 9000
• Certified in Risk andInformation Systems Control
• Change management
• Requirements gathering
• Forecasting
• Search engine architecture
• Effective multi-tasker

Software Knowledge/Expert

• MS Office Suite Expert
• MS Visio Expert
• MS Project Expert
• MS Exchange
• Active Directory
• Lotus Notes
• Windows 7,8
• SharePoint 2007, 2010, 2013

Business Analyst/Process Improvement Expert

• Project cost planning
• Business analysis
• Market research
• Strategic planning
• Service-oriented architecture
• Team player
• Risk mitigation and management
• IT Governance
• Vendor Management
• Information Architecture
• Enterprise Software
• IT Service Management
• Enterprise Architecture
• Customer Relationship