Professional Summary

• I have hands-on information technology experience with over 18 years of extensive practice in various roles such as project management, business analysis and systems development. I've gained multi-faceted knowledge in applying technology solutions to functional business needs leveraging Service-Oriented Architecture SOA , Microsoft .Net technology, Oracle Applications and Content Management Systems Knowledge. This understanding draws from experience with Business Process Management BPM and Enterprise Application Integration EAI .
• My strengths make me an ideal candidate for a Project Manager, Business Analyst, System Analyst or Systems Developer. My practice with consulting companies has allowed me to design and architect a wide array of business solutions for clients across many industries, including many Fortune 500 companies. I've gained applicability in every aspect of the software development life cycle and also extended my knowledge to networking, data base and system administrative services. My success can be attributed to higher than average learning abilities, desire and resourcefulness.

I have the following business skills:

• Management: 6 Years, Team of 3-25. Experience with various software methodologies, management of multiple projects and client engagements. Skilled with project planning, cost estimation, resourcing, budgeting and the use of Microsoft Project and Office Suite.
• Analyst: 7 Years providing Business Analyst services. Activities include High Level Design HDL , Use Case analysis, business/data modeling, requirements gathering, validation documentation, facilitation, Business Process flow diagrams, business workflow, quality assessment, end user training and accruing industry specific knowledge.
• Technical Skills
• Programming Languages: Java, JavaScript, ASPX .NET , ASP, Visual Basic, SQL, Oracle Forms and PL/SQL, HTML, XML, C, C , Borne C Shell Scripting
• Applications: Oracle DBMS, Oracle Designer, Oracle Application Server, Oracle eBusiness Suite, Oracle Developer, Oracle Forms, Oracle Reports, Microsoft SQL Server, Macromedia Flash, IIS COM/MTS , Share Point MOSS , OpenText Live Link, Documentum, PathBuilder, Lotus Notes, DocuShare, Adobe Photoshop

Work History

Business Analyst :

Confidential

• Worked with various business units of the Business Services Division to automate processes involving Customer Bid Quote, Order Generation, Custom Invoice Billing, Service Request Entry, Time Entry, Meter Capture, Order Fulfillment and Oracle Application Integration.
• Solely responsible for the initiative and worked with a team of developers to deliver the systems.
• Facilitated meetings to gather/document business requirements and train users.
• Generated High Level Design documents which encompassed system architecture design, use cases, business process flows, system data flows, entity relationship modeling, user interface designs and sequence diagrams.
• Reengineered business process to build efficiencies, cut cost, reduce manual labor and eliminate human errors.
• Conducted user acceptance testing and training for the use of the newly developed systems.
• Worked with the development teams to produce the desired functions for the systems.
• Created Test Scripts and preformed quality assessments to ensure system functions met documented system requirements.
• Constructed queries, and load scripts using Toad for reporting and batch loading of data.
• Gained functional experience with Oracle Installed Base, Oracle Receivables, Oracle Auto Invoicing, Oracle Order Management, Oracle Lockbox Oracle, Cash Applications, and SalesForce.com

Confidential

Business Analyst :

• Managed content migration initiatives for clients engaged with Vital Path's Pathbuilder platform.
• Deliver workshops for clients for the purpose of guidance of methodology and approach prior to project launch.
• Train partners, and clients on Pathbuilder technology concepts, use cases and support.
• Assist clients daily on high level design documentation, requirements gathering, project planning, system analysis, and project implementation and approach.
• Supported sales by developing live demonstrations, proof of concepts, proposals and statements of work during the pre-sales cycle.
• Extend functionality of PathBuilder Product through adapter and business rules implementation using Java, DFC, DFS, LAPI, SQL, and Web Services.
• Familiar with Open Text Livelink, EMC Documentum, Microsoft Share Point, Xerox DocuShare and IBM Lotus Notes.
• Performed Oracle implementation upgrades from 6 to 10g utilizing Oracle migration tools and JS bridges for legacy ActiveX components.

Confidential

Business Analyst :

Performed various roles for a growing health care company from directing IT initiatives, business analysis, .NET development, database administration, system administration, network support, and web authoring. Assisted in determining future business direction with the aids of generated financial and membership reports, performance metrics and business case analysis. Major responsibilities included managing the requirements and development of over 10 health related web sites. In addition, the following duties where performed

• Implementing Business Logic as .NET Framework assemblies C , VB.NET
• Performing Database Administration Tasks such as Loads, Transformations and Tuning
• Third Party Integration from Merchant Authorities to Accounting Systems such as Quick Books.
• Reporting Site utilizing MS Reporting Server and role based user interfaces for financial and day to day reports generation.
• Webmaster duties for internal and external sites.
• Managing Network Infrastructure including troubleshooting, configuration and setup of routers, gateways, switches and support.
• Business case development and analysis. Documenting requirements, system design specification for outsourced development.
• Working with Business Units in order to support new business developments and system implementation.

Confidential

Business Analyst :

• Confidential Performed Business Analyst duties utilizing, process flow diagrams, requirements gathering and documentation for MyIkon.com, an eCommerce platform for IKON Office Solutions' clients. Focused on shopping cart, billing and payment collections aspects of MyIkon.com gathering past and future process flows for a clearer direction of the new MyIkon.com project, for which the timelines where short. Gathered integration points of manual and automated business functions to enhance efficiency and streamline business processes.
• PJM Interconnection, Major responsibilities included gathering requirements for the Joint Operating efforts mandated by NERC. Assisted in Interface, data translation, standardization and centralized system design. Performed application testing to verify needs were met according to documented specifications. Produced and maintained documentation deliverables for various stages of the SDLC. Acquired knowledge of PJM's business knowledge and its relation to the utility industry. Enhanced PJM best practice conventions, security and development standards, and helped in defining procedures to streamline development process for future implementations. Built and developed strong relationships with business area clients by providing superior customer support by clearly owning, resolving and communicating issues and problems being responsive to there needs, requirements, and most importantly their deadlines.
• Consulted companies and Implemented e-commerce solutions to fit their business needs.
• Designed and developed a customized Lead Response System for AirTrack Travel. The project entailed understanding the business need of AirTrack and streamlining their system processes to allow for the swift automation. With a front-end web presence and an integrated back-end office AirTrack was able to respond to customer's travel needs down to a two hour period.
• Gathered user requirements for an order management system created for Poor Richards Catering. The application was designed to integrate with Intuit QuickBooks Pro for accounting purposes so that invoices may be generated automatically.
• Worked with medical offices to aid in the selection of claims processing and scheduling systems. The projects required understanding client needs and determining the best third party solutions available, including establishing the appropriate hardware infrastructure such as networks and system configurations.
• Trained individuals on the installation, creation, and development of Oracle Technologies in preparing them for Oracle Certifications. Training covered SQL Plus, SQL, PL/SQL, Database Design, Administration, Oracle Forms and Reports.
• Applied Skills Include: Project Management, Business Analyst using Rational Rose, Programmer using ORACLE PL/SQL, SQL, Java, J2EE, BEA WebLogic, HTML, XML, Flash, ASP, and Network Engineer maintaining CISCO 1700, Linksys Routers.

Confidential

Business Analyst :

Confidential Worked with a staff of 25 IT members to enable web based loan origination and back office solutions for sale to the Commercial Mortgage community. Provided guidance to the business departments, maintained and reported weekly project status. Worked closely throughout the software life cycle with the technology teams and hired contractors such as Microsoft, Commerce One, Vertical Net and Cisco to achieve the best in bread software solutions. Determined resource needs and continually worked along side HR in staffing the IT department. Assisted in being the first in evolving Microsoft's .Net architecture for Mortgage Ramp and implemented online call support, document management and workflow solutions to streamline processes and help improve overall communication.

Web Manager

• Facilitated the creation and development of all internal and external web related initiatives for GMACCM. Implemented document management solutions for business departments to enable the company initiative to go paperless. Created an online loan originations site and pricing engine to accept applications online which generated millions of dollars of loans from its inception. Managed programmers, worked with business analyst and departments, prioritized projects, followed process guidelines, created project plans, performed quality assessments, and worked to meet project deadlines. Provided technical direction to project teams to ensure quality information systems for users in a responsive and cost-effective manner. Developed and maintained excellent working relationships with user departments. Established and maintained a high level of client trust and confidence in the team.
• Applied Skills Included: Directing, Business Strategy, Project Management, Customer Service, Architect, Work Flow, Document Management, .Net, DCOM, XML, ASP, SQL, OLAP

Confidential

Business Analyst :

• Provided consulting services on behalf of Oracle, utilizing their products and integrating them with varying technologies and platforms. Worked along side sales and development teams to customize applications using SQL, PL/SQL, Designer 2000, Developer 2000, Forms, Reports, Oracle Application Server, and Oracle's Database. Became familiar with ERP through integrated solutions built for Oracle Financial Applications. Consulted many clients, such as Aramark, United Way, Boeing and SmithKline Beecham on Oracle implementations. Acquired the skills of leadership, communication, planning, functional and system analysis and development using Oracle technologies. Became proficient in database modeling techniques, database tuning, system architecture, application design methodologies, technical documentation, project proposals and planning. Experienced rapid application development with Oracle's Designer 2000 Case Tools and learned the advantages of n-tier system architecture.
• Applied Skills Included: Project Management, Project Lead, Application Design Development, Data Warehousing, Data Mining, Data Modeling, Systems Architect, Reports Writing, Technical Documentation, Database Administration, Oracle Application, Designer, Forms, Reports, PL/SQL, SQL, OLAP, Oracle Certified via Internal Training.

Confidential

• Confidential, as a Value Added Reseller, to demonstrate the capabilities of the new web technologies on Unisys hardware. Integrated Netscape, Microsoft and Oracle web based development technologies on Aquanta servers and marketed the server solutions for sale at Trade Shows and Demos. Acquired the skills, principles, methodologies for the development of exceptional Graphical User Interfaces GUI using the latest web authoring tools. Learned the significance of data driven systems and the ability to integrate Oracle and Microsoft Databases with the GUI. Became more acquainted with sales and the importance of knowledge in product marketing.
• Performed product build, release and testing duties for the Single Point Software Development Group. Developed applications in Visual Basic to assist in process automation and the deployment, integration and installation of Single Point Software. Coordinated the integration of Visual Basic VB modules with the software development teams, managed source code via PVCS and performed routine builds for test and delivery. Assisted QA in the creation and execution of test plans, software test automation and quality acceptance documentation. Gained experience with Visual Basic and an understanding of the event driven programming environment. Became acquainted with Windows interface design, APIs and the VB scripting language.

Internships

Confidential

Developed applications to enable efficiencies for production support and testing teams. Included, were the development of the Software Defect Tracking System and the Revolving Log Manager. Bourne and C shell scripts were employed in building the two applications to be used in their UNIX environment. Discovered significant strengths and flexibility of UNIX platform and a complete knowledge of the commands available for scripting.

Confidential

Provided Help Desk computer and network support for the SmithKline Beecham user community. Daily activities included maintaining networks, printers, servers and attending to trouble tickets for Windows based computing. Performed hardware and software upgrades on a routine basis and provided call support for resolution of user inquiries. Gained insight on the importance of quality of service, customer satisfaction, setting client expectation, timeliness of problem resolution, and grade of responsiveness. Learned the functions of a system and network administrator by providing technical support for a distributed client/server environment and upkeep of the network infrastructure.

Confidential

Assisted Aerospace Engineers in the development and improvements of AEGIS Defense Systems. Simulated missile trajectory and effectiveness via computer statistical analysis. Created the analysis tools in C and provided measures for optimal performance of the various Tomahawk missiles. Presented, and documented findings via standardized ISO 9000 procedures. Learned the C programming language on the job and gained practical programming and technical writing experience.