PROFESSIONAL BACKGROUND

More than ten years experience as a Project Manager in IT, automotive, staffing, and intellectual property including:

WORK EXPERIENCE

Confidential

Project Manager

• Manage the bulk payment process to ensure on-time delivery of processing milestones
• Identify, analyze, track and mitigate risks associated with the bulk payment processing milestones
• Maintain and disseminate daily, weekly, and monthly quality/progress metrics relating to bulk patent and trademark payments
• Escalate milestones at risk to the appropriate parties in a timely manner
• Responsible for ensuring 100 compliance in the Bulk Patent Payment QA Reconciliation process
• Administered the translation of the IP payment software into German
• Directed the merging of client data into one code and switching currency
• Led the October 2012 USA Fee Increase initiative which resulted in a net new revenue for the company of 70,320
• Successfully led a Lean Six Sigma Green Belt project to reduce bulk patent payment variances by 56
• Participate in User Acceptance Testing for the launch of an online Trademark renewal system
• Lend my organizational and project management skills to update the existing internal processes and templates

Confidential

Implementation Manager

• Managed Master Service Provider programs using staffing program technologies in industrial gases, banking, government, and publishing industries to provide quality customer service Implemented local staffing programs in various industries to consolidate processes resulting in reduced staffing costs
• Collaborated with internal departments to provide subject matter expertise regarding implementation processes to effectively present proposals to customers
• Initiated new process to utilize implementation team expertise thereby minimizing redundancy and establishing clear expectations of all affected parties in writing
• Created project management templates used during implementations to provide validity to each initiative
• Re-engineered documentation repository to promote consistency and maximize ease of use
• Led Disaster Recovery process to coordinate management of catastrophic events and backup of necessary data on a routine basis

Confidential

Project Manager

• Managed global fax server project for a major U.S. automotive manufacturer's application to enhance customer's system functionality
• Established servers and applications backup and restore capabilities saving company almost 85,000
• Transitioned customer's externally hosted Latin America network to an internal intranet to consolidate connectivity
• Migrated global production invoicing application from one site to headquarters to centralize functionality in one site reducing redundancy
• Directed creation of an independent testing environment to execute User Acceptance Testing
• Created solution to procure and configure a new Domino server in Barcelona for customer

Confidential

Training Manager

• Managed responsibilities of training team to include interviewing and hiring staff
• Communicated Program's status to inform Senior Management of training needs and expectations
• Deployed Training Program Plan to educate organization on Training Program initiatives
• Directed requirements gathering for a Training Program website to ensure program initiatives and schedules were available for review
• Created a program to statistically measure effectiveness of Training Program and Courses
• Acted as Capability Maturity Model Integration CCMI Verification Process Area Owner to guarantee Verification Process content met CMMI standards
• Researched and implemented a Learning Management System to be used within entire Organization for ease of course registration and management
• Participated and successfully completed an internal audit of Training Program to measure past accomplishments and determine future training strategies
• Initiated and accomplished an external audit of Training Program to benchmark program and establish best practices

Training Coordinator

Confidential

• Designed computer-based training material that resulted in a cost savings of at least 50,000
• Led international team in development of computer-based training courses to save US organization money and time
• Delivered over 100 hours of process-oriented training to properly educate program personnel on processes
• Researched and developed role-based courseware to train program employees on software procedures and system life cycle processes
• Enhanced and delivered a process to identify and prevent defects from occurring within an application
• Participated in external audit of Capability Maturity Model Level 3 CMM 3 Training Program to assure successful achievement of CMM 3

Business Analyst

Confidential

• Prepared client SDP-21 documentation for approval of each individual phase tollgates
• Performed physical inventory resulting in cost-savings in excess of 75,000
• Developed MS Access database to assist managers to update and track existing hardware/software
• Analyzed monthly financial reports to provide results to senior management
• Completed yearly Tax Credit reports that assisted company in saving several million dollars per year
• Created and maintained monthly Empowerment newsletter to notify management of organization's empowerment activities

Business Associate, Pontiac Customer Representative

Confidential

• Utilized strong communication skills in consumer liaison role for GM Corporation, Pontiac Division, Pontiac Zone, and dealership personnel to resolve car issues
• Negotiated final positions for Pontiac with unlimited budget and final authority to achieve customer loyalty
• Fulfilled responsibilities of supervisor to provide back-up as needed