Business Analyst

Skills

Employment History:

Confidential

Owner- Independent Contractor self-employed

Provide information technology services t diverse variety of clientele in both engineering and customer service capacities. Past responsibilities include installing Point-of-Sale POS units and performing preventative maintenance installing servers, memory, hard drives, POS upgrades, Patch Panel, LAN upgrading and maintaining PBX and Telecom systems installation of Smart I-Phones and installing security on ENTRAC POS systems. Understand complex workflows rapidly and document these in a clear and precise manner

Responsibilities:

• Initiate and monitored all phases of projects from Initiation scheduling and Project Execution.
• Execute tasks according t implementation project plans.
• Interact with the customer t gain an understanding of business objectives, technical context, and organizational strategic direction.
• Designed numerous step by step documents that trained others how t utilize new company procedures and tools.
• Used Microsoft tools including Word, Excel, PowerPoint, MS-Project and Crystal Reports.
• Manage coordinating multiple schedules and deadlines t deliver on-time
• Troubleshoot and solve complex problems related t analysis, customization of application screens, workflow and business rules integration and training end-users effectively
• Conduct data analysis for functional variances, exceptions and processing rules.
• Strong written and verbal technical communication skills.
• Documenting solutions for complex business and data intensive systems.
• Maintain work logs and issues logs and presented t client during status calls.
• Contracting/Employment Compliance Experience.

Consistently met deadlines and performed above and beyond expectations.

Confidential

Senior Business Analyst

Lead business and systems analyses team s t locate and correct any potential system problems, including network, software and hardware for a financial institution. Successfully manage projects that stayed within scope while meeting strict deadlines. Review and oversaw company infrastructure improvements that enhance overall efficiency. Manage all business and functional, t include technical documentations requirements throughout project life cycle. Understand complex workflows rapidly and document these in a clear and precise manner.

Responsibilities:

• Review and validate business requirement document BRD with stakeholders for approval and sign-off.
• Translate objects using business friendly terminology.
• Interact with the customer t gain an understanding of business objectives, technical context, and organizational strategic direction.
• Writing business requirement document, gathered functional requirements from stakeholders on web content and functionality.
• Data extraction, loading, and mining of complex relational databases
• Conduct Joint Application Design JAD sessions with developers t define project scope and functionality.
• Manage multiple projects timely als managing multiple teams external and internal t client
• Troubleshoot and solve complex problems related t analysis, customization of application screens, workflow and business rules integration and training end-users effectively.
• Conduct data analysis for functional variances, exceptions and processing rules.
• Analyze and manage the business, functional, and technical projects through lifecycle
• Used Microsoft products including Word, Excel, PowerPoint, Project and Crystal Reports
• Strong written and verbal technical communication skills.
• Manage coordinating multiple schedules and deadlines t deliver on-time
• Update work logs and issues logs and presented them t client team members during weekly status calls.
• Contracting/Employment Compliance. Short Term contract

Serve as a liaison between operations and consultants for on time delivery of Projects

Confidential

Senior Database Management Consultant

• Counsel with Confidential along with Confidential organization units on e-commerce related issues with adhered recommendations. Designed, tested, and launched secure web-based applications via both intranet and extranet portals. Examine existing operational procedures t identify data input, data warehousing, data summarization, and relational database errors. Communicate and interviewing with clients and customers t assess needs and offer technical assistance with problem resolution. Understand complex workflows rapidly and document these in a clear and precise manner. Schedule resources, procurement and delegate tasks and duties t staff while liaising with management on project status. Maintain existing and created new databases t revamp operations.
• Conducted Joint Application Design JAD sessions with developers and user groups t define project scope and functionality.
• Design and created strategic crystal reports for high-ranking government and military officials upon request and on a monthly basis using PowerPoint for high-level briefings and presentation
• Data extraction, loading, and mining of complex relational databases.
• Gathered functional requirements from stakeholders on web content and functionality for intranet and extranet secure site.
• Troubleshoot and solve complex problems related t analysis, customization of application screens, workflow and business rules integration and training end-users effectively
• Provide weekly written and verbal status reports of projects and activities.
• Conduct data analysis for functional variances, exceptions and processing rules.
• Perform System Administration Support for Oracle, Crystal Report, Lucent CMS, Magic Support, Citrix, Flashpoint, and GATES.
• Manage coordinating multiple schedules and deadlines t deliver on-time
• Worked with CMS Call Management System and Automatic Call Distributor ACD Lucent Technologies for both sites San Diego, CA and Norfolk, VA.
• Managed multiple projects timely while maintaining Contracting/Employment Compliance. 1-Year contract
• Maintained, understood and adhered t Clinger-Cohen, FOIA, DISA and OMB standards for Information Technology and systems.

Creation and deployment of software application Flashpoint, a mission-critical secured web-based application for United States Naval bases in Virginia and California.

Confidential

Senior Consultant, Project Manager, Helpdesk Tivoli

Spearhead the assessment and correction of e-commerce telecommunications and Helpdesk management business issues. Negotiated large-scale mergers with fellow executives for electronic data interface information technology division EDI-IT of Verizon. Design project schematics and strategic plans with MS Project. Assigned tasks, distributed schedules, allocated resources, and estimated project costs t organize developmental process. Assure documentation of all project delays and modifications. Collaborated with cross-functional client teams such as mappers, developers, CLECs, coders, and programmers for researching purchase order numbers PON and ensure application upgrades.

Responsibilities:

• Initiate and monitored all phases of projects from Initiation scheduling and Project Execution.
• Execute tasks according t implementation project plans.
• Served as a liaison between operations and consultants for on time delivery of Projects.
• Data extraction, loading, and mining of complex relational databases
• Review and validated business requirement document BRD with stakeholders for approval and sign-off.
• Train and led diverse teams t drive project completion.
• Engaged directly with Tivoli Database Administrators, and Verizon System and Network Administrators t ensure application upgrades were complete with successful trial runs.
• Managed multiple projects timely while maintaining Contracting/Employment Compliance. 1-Year contract
• Facilitate as required all Executive and Senior Management meetings t review high-level status, issues, schedules, and new and occurring project s .
• Worked directly with all tier-levels of Bell Atlantic-Verizon HelpDesk Managers throughout the following regions, NE New York, New Jersey, Boston, MA , East Pennsylvania, Maryland, Delaware , and SE Texas, North South Carolinas .

Streamlined Tivoli database overall 300 decrease in HelpDesk tickets with significant increase in response time for EDI-IT Division.

ConfidentialSenior Project Manager Consultant Migrations

Led e-Commerce processes and procedures for migrating DIGEX various Fortune 500 customers' web sites content t hosted secured web-farm. Develop Customer Project Plan CPP templates and procedures for review by the Migration Review Board MRB and Technical Review Board TRB . Clarify Front Office and Lotus Notes databases for handling customers migration loads, tracking allocated resources, project cost estimation, development, project scheduling, and design overviews. Manage cross-functional client teams, vendors and other contracting teams. Oversight of migration software/hardware and customer-specific requirements.

Responsibilities:

• Demonstrate e-Commerce Business Issues relative t site migrations, for web-farms housings more than 40,000 Web servers for Fortune 100, 500 1000 customers.
• Planned, participate, scheduled, and documented all levels of technical, executive and migration meetings.
• Coordinated, scheduled, and oversaw the processes and procedures for successful migration of customer Web Hosting Servers from 6800 ISP Web Farm Data Center t 'new' Konterra ISP Web Farm Data Center.
• Interface with Digex Tech Ops, Network Management System, Build Team s , and Custom Service personnel s teams t ensure smooth migration process.
• Manage coordinating multiple schedules and deadlines t deliver on-time
• Data extraction, loading, and mining of complex relational databases
• Migration of customers content included software and or hardware upgrades, FTP/IP and/or customer specific software T1 connectivity, local director, firewalls and fail-over firewalls security t building new Servers if process required, t the actual physical move and closure of task.
• Managed Senior System Analysts, System Engineers, and network team leaders.
• Maintain Contracting/Employment Compliance. Short Term Contract

Customer Project Plan s CPP templates and procedures reviewed and accepted by the Migration Review Board MRB and Technical Review Board TRB became MOP Method of Procedures .

Confidential

Senior Project Manager Consultant

Lead project coordination for selection process for office automation suite with security, enterprise networking and electronic mail COTS package s for becoming the standard Enterprise Software Suite platform usage throughout DOL and its State agencies.

Responsibilities:

• Project coordination for project execution from inception t completion
• Manage vendor relationship for competition, scheduling and planning demonstrations of vendor's products for clear selection and review by DOL Technical Review Board Executive teams
• Scheduled participate, prepared and planned all research fact-findings and technical executive meetings with DOL agency's IRM managers.
• Data extraction, loading, and mining of complex relational databases
• Develop all technical manuals, talking points, and Power Point presentations and briefing papers for the Executive and High-Level Senior Managers for review.
• Manage coordinating multiple schedules and deadlines t deliver on-time
• Managed multiple projects timely while maintaining Contracting/Employment Compliance. 1-Year Contract

Accomplishment s :

DOL's OASAM Technical Review Board TRB voted overall for Microsoft Exchange Enterprise Suite, the Department Of Labor standard office automation, enterprise networking and email package for 16,000 DOL employees, contractors including 25 states and their supporting agencies.

Provide technical expertise and Data Warehousing advice, t DOL OASAM-IT led t the development of RFP SOW contract proposals.

Confidential

Senior Project Manager Consultant

Spearhead project t mandate a Technology Assessment Plan t meet approval by U.S. Congress, for the Federal Railroad Administration Information Technology Department FRA-IT .

Responsibilities:

• Visit and evaluated many FRA regions within contiguous U.S. conducting Audits of their current Information Technology Architecture.
• Assessed relevant system design and specifications identify business requirements identify and evaluated architecture alternatives.
• Created and generated the IT Audit project and MS Project action plan and ensured milestones and deliverables on time and within budget.
• Data extraction, loading, and mining of complex relational databases
• Planned and participated in system users group, and networking meetings, t include interviewing.
• Incorporated project management methods and tools t develop, modify, and provide input on plans, goals, and contract objectives t assure effective human and materials resources, utilization.
• Managed Senior Engineers, WAN LAN engineers, Systems Analysts team that developed, designed, and implemented network prototype: VPN, Network Management System using Cisc Works, HP Open view, Net Tune Pro, and NA Sniffer.
• Project timely while maintaining Contracting/Employment Compliance. Short-Term Contract
• Participate in congressional hearings, Executive and Senior-level briefings, project team meetings, and conferences.

The U.S. Congressional Committee approves Technology Assessment Plan assuring requisite budget t FRA Information Technology Assessment Plan projects throughout year 2004, appropriated.

Confidential

Senior Team Leader

Confidential

Senior LAN Administrator

Confidential

Senior LAN Administrator

Confidential

Senior Systems Technical Analyst

Confidential

Senior Systems Technical Analyst

Confidential

Help desk Manager

Confidential

Computer Support Analyst