SUMMARY:

• A result oriented Business Analyst having eleven years of experience in the Banking and Insurance Industry with extensive requirement gathering for custom solution in the cross functional areas.
• Sound knowledge of concepts like Gap Analysis, Risk Analysis, Impact Analysis.
• Excellent business writing skills in writing Business requirements document, USE Case Specifications, Functional Specifications, Systems Design Specification SDS , Systems Requirements Specification SRS .
• Thorough exposure of conducting JAD sessions and interviews with Subject Matter Experts SME to understand the business process, business rules, and requirements.
• Expertise in Agile, RUP, SCRUM, Waterfall SDLC Software Development Methodologies .
• Worked with the business team to collect the business requirements, security and service level requirements SLA .
• Proficient in using UML for Business Process Modeling, Use Cases, Activity Diagrams, Sequence Diagrams, Data Flow Diagrams, Collaboration Diagrams, Class Diagrams and document them using Microsoft Visio.
• Excellent understanding of Business Process Reengineering.
• Ability to prepare RTM Requirements Traceability Matrix requirements analysis design.
• Expertise in Test driven development Unit testing methodologies for performing UAT System Integration testing SIT , BAT Business Acceptance Testing .
• Experience with Databases including MS Access, MS SQL Server and MySQL.
• Knowledge of Data Warehousing processes practices and Business Intelligence Tools.
• Experience in reviewing documentation of developed solutions and authoring of basic user guides or instructions and help files to assist in end user training support.
• Excellent interpersonal, oral written communication skills.

TECHNICAL SKILLS:

EXPERIENCE:

• Project involves identifying and implementing a global solution for AIG Europe and UK Global Casualty divisions that would enable underwriters to confidently write loss sensitive business and enable Third Party Administrators to process commercial claims.
• Collaborated with Stakeholders and SME's to understand the application which supports the Underwriting process to price, quote, bind and book and document Large Primary Casualty Accounts and the Third Party Administrator claims process, problem faced, future expectations and defined the scope of the project.
• Facilitated requirements gathering sessions for the various enhancements to be made to the system.
• Prepared Business Requirements Document BRD FRD , Feasibility Report and Users Manual.
• Prepared Functional Specifications, identified User Interface changes and reviewed wireframes and prototypes.
• Participated in integration workshop a cross work-stream review of key processes and key integration points.
• Created Scenarios for Split Loss Processing.
• Prepared Use Cases and Use Case Diagrams.
• Identified data elements and dependencies with interacting applications.
• Worked closely with onsite and offshore Developers and Quality Assurance team to translate and validate the business requirements.

Environment: MS Office, DB2, MS Visio, Agile, Rational Requisite Pro Web Citrix, Java.

• Project involved developing a new Equity Indexed Annuity Product which required changes to Existing Vantage-One interfaces. Vantage-One is an Annuity Policy Administration System which interacts with several different applications.
• Participated in JAD sessions to gather business and functional requirements for changes to be made to various User Interfaces to support Premium Allocation, Fund Transfer, Withdrawal and various other functionalities.
• Participated in weekly status meeting with the clients.
• Monitored and maintained project action items, issues, risk and decision logs.
• Modified various Use Cases to reflect changes to the work flow or processes to support the product.
• Modified and Created User Interfaces and User Interface Specifications.
• Developed Prototypes for Confirms, Forms and Letters.
• Modified tables and post issue automation to support the product.
• Involved with Data Mapping and traceability.

Environment: MS Office, DB2, MS Visio, Snag-it, Agile, Rational Requisite Pro Web Citrix.

• First project involved developing one consistent Auto insurance quote process across Agent offices, After Hours Quote Bind and online with the same look and feel. Second project involved making enhancements to enable customer functionality online by automating various processes which would improve customer experience by allowing decision making at the point of transaction.
• Developed the general understanding and expectations of the project from the Project Charter, Business Case Proposal and Business Decision documents.
• Participated in Project Kick-off meetings and Workshops to understand the minimum requirements to deliver, determine direct dependencies and decisions made to move forward.
• Analyzed the as-is processes either manual or requiring rule enhancement or simplification and defined developed 'to-be processes which increased automation at point of transaction.
• Identified dependencies with various organizational units and impacts to back-end processing, including updates to the legacy auto system.
• Prepared Detailed Business Architecture documents which included business requirements, functional requirements, business rules, business data elements and State Exceptions.
• Participated in requirement gathering and review sessions workshops with SME's and Stakeholders.
• Prepared Use Cases, Use Case diagrams and created business scenarios.
• Participated in review sessions with Digital Experience team.
• Analyzed documents related to Auto Data Foundational work.
• Worked closely with the offshore team in translating the requirements during the development phase.

Environment: MS Office, DB2, MS Visio, Waterfall and Agile, MEGA, Lotus NOTES and SharePoint.

• The project involved developing processes where customers can request auto insurance quote, manage polices and set up a new claim file First Notice of Loss, attach documentation access information regarding the claim's status .
• Facilitated high level requirements gathering workshop with stakeholders to understand the existing business process, problem faced, future expectations and defined the scope of the project.
• Involved in planning sessions with SME's and Project Manager and established Requirements Management Plan.
• Elicited requirements from Business Partners Functional units through interviews, questionnaires, requirement review workshops and other techniques.
• Performed Requirements Analysis and documented the Business Requirements and Functional Requirements using Requisite Pro for the requirement tracking and analysis.
• Created Use Case Specifications, Activity Diagrams, State Chart Diagrams Sequence Diagrams.
• Collaborated with business partners to define and document requirements for variety of web initiatives.
• Created, managed and prioritized backlog of user stories for digital content.
• Prepared Digital Experience Artifacts. Created Conceptual Model, Concept Flows, Wireframes, Interaction flows, Experience Prototype.
• Created Test Cases for Quote Request, Claims Service and Customer Service modules.
• Coordinated User Acceptance Testing UAT .

Environment: MS Office, MS Access, Oracle PL/SQL, MS Visio, RUP, Requisite Pro, Java

• The project involved developing processes for the Providers to manage patient information, personal health records, eligibility, file claims electronically, check claim status, estimate payment, request precertification, etc. online.
• Collaborated with Users, Developers, SMEs and Project Manager in understanding existing business processes.
• Identified stakeholders of the project and elicited requirements for Eligibility, Claims Processing, Pre-certification and other administrative tasks of Providers.
• Performed requirement analysis and documented the System Specifications, business requirements and design details of the business using Requisite Pro for requirement tracking and analysis.
• Created Use Cases for Claims submission, Pre-certification and referral request.
• Created Activity diagrams and State Chart Diagrams to illustrate standard claims settlement and their status.
• Participated in high level 5010 update assessment session and created high level 5010 update related implementation plan.
• Verified test scenarios written for ICD 9 extreme testing for ensuring system compliance with ICD 9 code set rules and participated in testing.
• Worked extensively with the QA team for designing Test Plan, Test Cases for the User Acceptance Testing on ANSI X12 837, 835, 270, 271, 276, 278 files and analyzed TA1, 997, and BRR.
• Mapped the test scenarios to business requirements as part of creating traceability matrix.
• Created project status report in terms of component testing, defects logged, defects resolved, pending scenarios, passed test cases and presented to the management during status update meetings.

Environment: MS Office, MS SQL Server 2008, MS Access, MS Visio, Requisite Pro, HP Quality Center.

• Confidential's Guidewire PolicyCenter which supported account setup and submission process for 12 lines of insurance in more than 40 states was integrated with existing customer relations management software, document management and other legacy systems. The new system significantly improved Sentry's submission process that formerly required labor-intensive data entry into multiple systems.
• Worked closely with business partners, SMEs and product owners to understand the process.
• Identified legacy interactions assets and analyzed interactions.
• Gathered configuration and integration requirements and defined the road map.
• Used agile methodology, created user stories and acceptance criteria's based on requirements.
• Worked with underwriters, actuary to determine the rating algorithms for TO-BE system.
• Assigned Zone Code information per Sentry standards to the territory codes from ISOnet.
• Reviewed results of each iteration with stakeholders to refine requirements, identify mitigate risk.

Environment: Oracle PL/SQL, Agile Scrum, Version One and SharePoint.

• The Enterprise Claims System project was to migrate a variety of legacy system into a single enterprise wide claim system. The project involved providing functional and technical expertise to formulate data migration and business rules transition into the new Enterprise Claim System. This involved creating detailed specifications from which programs were written and functional design to perform testing of developed system.
• Conducted JAD session with Systems and Business SME and stakeholders to understand current data model.
• Performed Requirement reviews with SME's, Business Functional Owners and Data Modelers.
• Defined Enterprise Data Strategy for the Enterprise Claims System project.
• Analyzed project impacts by performing GAP analysis, identifying upstream and downstream dependencies.
• Created use cases, process flow models, data flow diagrams and logical flow diagrams.
• Conducted migration rules review session with SME's and converted them into business language.

Environment: MS SQL 2005, MS Office, MS Project, Test Director, MS Visio, Windows 2000.

• The project involved developing a Mortgage Loan Origination System that automated the entire mortgage lending process from origination to closing. Collaborated with the Stakeholders, SMEs and Project Manager to understand the various steps in the loan life cycle and the desired functionality of the new system. Developed the scope and vision documents that defined the primary goals, objectives and features of the Loan Processing System.
• Performed Requirements Analysis and documented the System Specifications, Business Requirements and detail design of the business using Requisite Pro for the requirement tracking and analysis.
• Participated in JAD sessions to understand and document Business Requirements and Functional Specifications. Identified and developed process flow diagrams for various business processes and validated the flows with SMEs. Created Use Case Diagrams and Use Case Specifications. Created Activity Diagrams, Class Diagrams and State Diagrams using MS Visio.
• Created test cases, executed test scripts and coordinated User Acceptance Testing UAT .

Environment: Rational Requisite Pro, Rational ClearQuest, MS Visio, .Net, Windows NT Server, MS Office, SharePoint, MS SQL Server 2000

• The project involved developing an online platform where customers could access their accounts, view portfolios and trade stocks-options/mutual funds. The application also provided detailed Financial Analysis of trade flow and Research for securities to investors.
• Used Rational Unified Process RUP for managing the SDLC for project.
• Interacted with Users, Developers and Project Manager to understand the business process, identify enhancements and elicited Business Requirements.
• Conducted JAD sessions to discuss requirements and resolve conflicts between stakeholders.
• Prepared Business Requirements Document Functional Requirements Specification.
• Performed Requirements Analysis and Documentation using Requisite Pro.
• Created Use Case Diagrams, Activity Diagrams, Data Flow Diagrams using Rational Rose and MS Visio to define the Business Process and Data Process model.
• Developed flow charts and organizational charts using MS Visio.
• Performed Feasibility, Adaptability and Risk Analysis to identify Business critical and high-risk areas of the application.

Environment: RUP, Rational Requisite Pro, Rational Rose, .Net, Windows NT Server, MS Office, MS SQL Server 2000