SUMMARY

• Experienced, driven Product Management professional with overall 7 years of experience in Banking, Consulting sector projects with an in - depth understanding of ERP, B2B, and B2C processes, and expertise encompasses Coaching and guiding teams in the Agile methodology.
• Experience in Waterfall and Agile Methodologies like Scrum and knowledge Scaled Agile Framework (SAFe), Kanban and Large hybrid methodologies like Water-Scrum-Fall methodology.
• Skilled in eliciting requirements from business owners and stakeholders through a variety of elicitation techniques such as Brainstorming, JAD sessions, Requirement Workshops, Interviews, Workflow Analysis, Survey and Questionnaire, Document Analysis and Focus Groups and articulating requirements and converting them into technical and functional specifications.
• Performed multiple feasibility studies, Cost-Benefit Analysis, Risk Analysis, Impact, and SWOT analysis.
• Possess an in-depth understanding of GAP analysis and accessed AS-IS and TO-BE process to help the organization with designing the new system and collaborated with SMEs to understand the Key Performance Indicators (KPI) and Service Level Agreements.
• Highly proficient in documenting artifacts by gathering elicitation requirements like Business Requirement Document (BRD), Functional Requirement Specification (FRS), System Requirement Specification (SRS), Validation Plan, Test Plan, Requirement Traceability Matrix (RTM), Work Breakdown Structure (WBS), Change Request Document.
• Proficient in creating User Guides and Unified Modelling Language (UML) diagrams like Use case diagrams, Activity Diagrams and Sequence Diagrams using MS Visio and Lucid Chart for visual representation of business processes.
• Designed High Fidelity mockups, Low Fidelity mockups and wireframes for requirements to get visual and GUI, and well familiarized with Use case Design, Use case analysis and scenarios, and Business Process Modelling and Notation (BPMN).
• Excellent Knowledge of Scrum framework including Scrum Ceremonies like Backlog Grooming, Sprint Planning, Daily Scrum, Sprint Review and Sprint Retrospective. Efficiently documented Scrum artifacts like Product Backlog and Sprint Backlog.
• Experience in breaking down Epics into User stories keeping the INVEST criteria within acceptable limits. Experience in slicing the user stories using Horizontal and Vertical slicing techniques, Prioritizing the user stories using techniques such as MOSCOW and KANO, and estimating the user stories using techniques like Planning Poker, Confidential -shirt sizing, and Relative Mass Evaluation.
• In-depth understanding of Continuous Integration and Continuous Deployment (CI, CD).
• Utilized Project Lifecycle Management tool JIRA, to log the issues, manage defect/bug life cycle, track the team progress and to maintain the product backlog items throughout the project and collaborated with the team members using Confluence.
• Handled conflicts during the development process by negotiating with the Developers, Testers, Architects, SME’s, Business users, Enterprise Level Management, and all concerned internal and external Stakeholders of Project.
• Designed High fidelity and Low fidelity Mockup’s/Wireframe using POP (Prototyping on paper), Adobe Photoshop, Microsoft Visio, Lucid chart, and Balsamiq for the requirements to get a visual understanding of the application under development, provided Functional/Technical Consulting for the application with a holistic view.
• Handled QA testing such as User Acceptance Testing (UAT), Performance testing, Functional testing (FT), System access testing, Unit testing, and stress/load testing.
• Assisted Project Manager in creating project charters, WBS and identifying the project milestones, resource allocation using time management techniques, SIPOC analysis and MS Project
• Negotiation strategies, solution oriented with strong analysis, logical, written, verbal, and presentation skills add up to the entrepreneurial mindset.
• Resolution of the conflicting priorities among stakeholders, providing client/ customer service orientation are other traits of organizational behavior delivered during all the projects.

TECHNICAL SKILLS

SDLC Methodologies: Agile-Scrum, Waterfall, Kanban

Business Skills: Project Management, Requirements Elicitation, Stakeholder Management, Strategic Planning, Business Process Mapping, Conflict Management, Scheduling, Risk Management, Impact Analysis, financial analysis

Business Modeling tools: MS Visio, Balsamiq Mockups, Figma, Wireframes.

Project Management Tools: JIRA, Confluence, SharePoint, Version One, UML Diagrams

BI and Reporting Tools: Tableau, MS Office Suite (Advanced Excel-Data analysis and Mining, Word, PowerPoint)

Architecture/Framework: Service Oriented Architecture (SOA), N-Tier Architecture, 3-Tier Architecture

Databases and ETL Tools: Informatica PowerCenter, MS Access, My SQL

PROFESSIONAL EXPERIENCE

Confidential, Phoenix, AZ

Sr. Business System Analyst

Responsibilities:

• As a BA got a clear understanding of using financial portfolio as a collateral, while monitoring them daily, how a major drop in value of collaterals will trigger notification to customer on a specific time-based system.
• Understood the consequences and performed Risk analysis created a Risk Register, document that will capture all the risks in a project and will be used to manage all the risks in a project in future, so that it’ll be easy to refer when needed.
• Identified Business Rules by conducting one-to one interviews with SMEs and by analyzing the Business Documents.
• Led high level requirement gathering activities involving elicitation practices like JAD Sessions, Focus Groups, One-to-one Interviews, Market analysis, prototyping, questionnaire, Brainstorming and Document Analysis.
• Assisted clients to identify their banking needs, made sales referrals, opened, and closed accounts.
• Created and analyzed monthly, quarterly, and annual reports and ensured financial information has been recorded accurately and prepare special project analysis for senior management. Executed wire payments/transfers and FX.
• Managed and tested the full lifecycle of SWIFT messages in production and test environments to ensure connectivity to custodian banks. Documented system bugs and delivered reports to R&D for recommend system changes.
• The treasury management software helped in automated corporate treasury activities including cash, debt.
• Analyzed, modified, and documented the functional and non - functional requirements those related to business.
• Assisted the product owner in creating and maintaining the team backlog, product backlog, iteration backlog
• Collaborated with Release Train Engineer (RTE), participated in scrum of scrum meetings in delivering the goals.
• Helped PO and PM in ROI Analysis & SWOT analysis to be prepared for potential business, technical risks.
• Documented GUI requirements, Data requirements, Policy regulatory and non - functional requirements like security, reliability, performance, maintainability, scalability, and usability, requirements, data dependencies
• Attended the PI planning meetings, worked with the team, product owner and other teams for creating user stories, mapping dependencies, PI objectives and assisted in planning for the next releases of the PSPIs for the end users.
• Assisted product owner by facilitating demos, backtracking them to the requirements to determine when it’s DONE.
• Reviewed and analyzed Business Requirement Document (BRD) and helped transforming them into user stories.
• Prepared and analyzed UML diagrams like Process, Sequence, Activity Diagrams and Business Process Model Notation using MS Visio and Balsamiq to analyze, design structure, behavior and interactions in the system design.
• Worked along with the development team to make sure that the Agile Release Train goals are met as per the project.
• Attended Business Analyst Synchronization meetings for understanding of goals of the project more specifically.
• Attended technical team synchronization, so that I will be able to assist them in clearing questions, solving issues.
• Created Mock-Up Screens and Wireframes using UI components like Radio Buttons, Data-Entry Fields, Check Boxes, Drop-Down Lists to retrieve data for Client-Side Verification and Graphical User Interface (GUI).
• Helped product owner determine Acceptance Criteria for Potentially Shippable Product Increment (PSPI), Assisted the product owner in prioritizing, estimating product Backlog Items (PBIs) to pick Sprint tasks by incorporating suggestions from the cross-functional IT team, and to estimate completion time of the tasks.
• Strategically handled requirement churn by making sure the current sprint is not affected by changes implemented.
• Identified project requirements, processes, and data dependencies. Worked closely with the QA team to develop test cases, test plan and test data and assisted in creating test scenarios, and In-Process Review Report (IPRR).
• Assisted the technical team in creating the Test Analysis Report to know the working status of the project.

Environment: SAFE 4.6, Balsamiq v4.0.47, JIRA 8.12.3, Confluence 7.8, MS project 2015, HP ALM v11.0, Lucid-chart, ASP.NET visual studio v 16.8.

Confidential, Pleasanton, CA

Product Business Analyst

Responsibilities:

• Conducted GAP analysis by identifying AS-IS and TO-BE process models, process models also conducted Document analysis by referring all the previous documents, analyzing with current project for further ideas.
• Created user stories and wrote acceptance criteria, also created mock-ups for the requirements.
• Analysed and documented the business requirements, developed various workflows, Created Graphical User Interface (GUI) mockups using Figma understand the details of the product and conversion requirements.
• Analysed user requirements, procedures, and problems to identify reuse opportunities of existing application components and data elements, possible gaps, and risks.
• Responsible for gathering information to create clear, concise, and complete business and functional requirements for assigned tasks, so that every member can understand every detail requirement of the end users from this project.
• Identified system enhancements, determined development impact to current system processing.
• Work with business domain experts and application developers to identify data relevant for analysis and for regulators.
• Created data mapping documents with the assistance of the development team and various heterogeneous data sources
• Participated in scrum ceremonies such as Sprint Planning, Sprint Review, Daily Scrum and Sprint Retrospective.
• Worked with QA team in identifying test cases/ test data and lead the business team for UAT.
• Helped in delivering Potentially Shippable Product Increment (PSPI) and collected the feedbacks from end-users.
• Assisted product owner in prioritizing epics using Moscow approach, vertically slicing epics to user stories with Acceptance criteria and scrum team in estimating story points using Planning Poker to prepare Product Backlog.
• Designed use-case diagrams, process flow diagrams, activity diagrams and sequence diagrams using Balsamiq and also created wireframes and low fidelity mockups to provide visual insights to business stakeholders.
• Assisted development team in API Testing using Postman tool to check if API interacts correctly with data in JSON, XML format using REST standards defined in the API documentation prepared using SWAGGER tool.
• Drafted and uploaded various business artifacts to Confluence to maintain a shared, centralized, and easily accessible site while linking JIRA issues to relevant spaces to promote information accessibility among team members.
• Collaborated with QA team to create and implement Test plan, Test cases and Test Scenarios for User Acceptance Testing (UAT), also used it for tracking the progress of the development team. Involved during the whole User Acceptance Test (UAT) to ensure the performance of the system and is meeting the requirements of the end users.
• During the User Acceptance Test analyzed issues raised by the end users, created, and prioritized defects based on the criticality of the issue, so that it the changes can be made accordingly during the sprint or in the next sprint.
• Keep track of environment stability by defining smoke test suite, worked with Development team for issue resolution.

Environment: Agile (Scrum), ServiceNow, JIRA 8.20 LTS, Confluence 7.13, Figma, MS Office suite (2016)

Confidential, Tampa, FL

Product Business Analyst

Responsibilities:

• Understood the existing system to perform GAP analysis and documented the results in as-is and to-be categories to generate the business requirements from the clients.
• Worked on various ServiceNow objects like Accounts, Opportunities, Leads, Campaign and Reports.
• Assisted Salesforce admin in Design and development of Workflows rules, triggers, naming conventions, validation rules and other customizations with Salesforce and worked with the development team in case management, Lead management and campaign management.
• Used Tableau to understand different customer personas and assisted in targeted campaigns.
• Involved in defining roles and permissions for internal user profiles.
• Closely worked with ServiceNow admin while implementing the solution needed for the organization.
• Assisted the development team in customizing the marketing cloud console and designed the Validation Rules, Custom Tabs, Objects, Picklists, Dependent picklists, Workflows and Triggers.
• Facilitated and led group discussions to elicit requirements in Joint Application Development (JAD) sessions by communicating with documented business requirement document working prototype and workflow diagrams.
• Performed source analysis to identify, analyze the required data from the company’s ERP system
• Created UML diagrams like use case, activity diagram and sequence diagram in Lucid chart
• Created logical and conceptual data models to show the entities, relationships, and data mapping document to show the flow of data from multiple data sources to ServiceNow.
• Initiated and tracked the changes using Remedy Software, a Change Management Application
• Worked with internal customers for bug management and bug tracking.
• Performed API testing using Postman and documented the request and response body.
• Analyzed data contained by the databases using Structured Query Language (SQL) and used Tableau to confirm data accuracy and integrity of various reports.
• Performed Regression testing and created test scenarios for User Acceptance Testing (UAT) Translate thebusinessrequirements into functional specification documents for SFDC.

Environment: Agile-Scrum Methodology, ServiceNow, Marketing cloud and service cloud, Tableau-Analytics, Remedy Software, Data loader, Jira (V-7.13.0), Confluence (V-5.8.2), MySQL, Lucid chart.

Confidential

Responsibilities:

• Evaluate business opportunity by conducting market research, analysing information that was been collected, creating business case, eliciting senior management support, and funding the approvals when it is required.
• Conducted GAP analysis by identifying AS-IS and TO-BE process models, process models also conducted Document analysis by referring all the previous project documents, analyzing with current project for further ideas.
• Actively participate in project phases and report status to Project Manager, including Feasibility, Requirements, Development, Quality Assurance, Root Cause Analysis, Implementation and Maintenance of the project.
• Responsible for gathering information to create clear, concise, and complete business and functional requirements for assigned tasks, so that every member can understand every detail requirement of the end users from this project.
• Created Graphical User Interface (GUI) mockups using Lucid charts and Created Evolutionary and Throwaway Prototypes using balsamic to show mockups to the end users and making them understand the details of the product.
• Created data mapping documents with the assistance of the development team and various heterogeneous data sources
• Identified Business Rules for credit line approval by gathering requirements and conducting extensive one-to one interviews with Subject Matter Experts so that it will make it faster and easier to understand the business rules.
• Participated in scrum ceremonies such as Sprint Planning, Sprint Review, Daily Scrum and Sprint Retrospective.
• Attended Demo meetings with the Product Owner, to gather feedback from the stakeholders about the product.
• Attended and assisted in conducting User Story Writing Workshops for the stakeholders not proficient in the art. Helped in delivering Potentially Shippable Product Increment (PSPI) and collected the feedbacks from end-users.
• Assisted Product Owner with Vertical slicing and SWAG estimation for Epics during High level grooming sessions. Assisted PO and the team in documenting and prioritizing the items for Product Backlog, Sprint Backlog.
• Assisted product owner in prioritizing epics using Moscow approach, vertically slicing epics to user stories with Acceptance criteria and scrum team in estimating story points using Planning Poker to prepare Product Backlog Items and assisted in improving Team Velocity using Sprint Burn-Down Chart and Product Burn-Down Chart.
• Designed use-case diagrams, process flow diagrams, activity diagrams and sequence diagrams using Balsamiq and also created wireframes and low fidelity mockups to provide visual insights to business stakeholders.
• Assisted development team in API Testing using Postman tool to check if API interacts correctly with data in JSON, XML format using REST standards defined in the API documentation prepared using SWAGGER tool.
• Drafted and uploaded various business artifacts to Confluence to maintain a shared, centralized, and easily accessible site while linking JIRA issues to relevant spaces to promote information accessibility among team members.
• Collaborated with QA team to create and implement Test plan, Test cases and Test Scenarios for User Acceptance Testing (UAT), also used it for tracking the progress of the development team. Involved during the whole User Acceptance Test (UAT) to ensure the performance of the system and is meeting the requirements of the end users.
• During the User Acceptance Test analyzed issues raised by the end users, created, and prioritized defects based on the criticality of the issue, so that it the changes can be made accordingly during the sprint or in the next sprint.
• Keep track of environment stability by defining smoke test suite, worked with Development team for issue resolution.

Environment: Agile (Scrum), JIRA 8.20 LTS, Confluence 7.13, Balsamiq 4.4.7, MYSQL 8.0.23, Postman v8, Swagger 2.0, RESTful v2, Amazon API Gateway v2, Pega systems v8.7, IBM Sterling Control Centre V 6.1.

Confidential

Jr. Business System Analyst

Responsibilities:

• Working with Project Manager in all the phases of Software Development Life Cycle (SDLC).
• Captured business requirements using various elicitation techniques such as research, formal-informal interviews, focus groups, brainstorming and JAD sessions with SMEs, Project Teams, and Project Stakeholders
• Worked closely with other Business Analysts for conducting the various analysis such as Gap Analysis (GI), Document Analysis (DI), Stakeholder Analysis, SWOT Analysis and Cost-benefit Analysis.
• Collaborated with associated Business Analysts in preparing the Business Requirement Documents (BRD), Functional Requirement Document (FRD) and System Requirements Specifications (SRS).
• Tracked and managed the requirements using Requirement Traceability Matrix (RTM), which controls numerous artifacts produced by the teams and I also handled requirement churn for the team.
• Assisted Project Manager in creating several documents such as Project Charter, Project Budget Allocations, Work Breakdown Structure (WBS) using MS Project.
• Assisted the Project Manager in defining the tasks.
• Documented Bug report and categorized them based on the severity level and priority level using JIRA.

Environment: Waterfall-Scrum Hybrid, MS Office, Excel, Informatica, MS Visio (V 7.0), MS Project, GAP Analysis, UML, UAT testing.