We provide IT Staff Augmentation Services!

System Test Analyst Resume Profile

5.00/5 (Submit Your Rating)

Springfield, IL

Hire Now

PROFILE:

  • Organized, flexible, customer oriented, team player, creative, self-sufficient
  • 2 Yearsin Software Testing using Microsoft Test Manager 2013 MTM
  • Over 3.5 years of business management and sales
  • Over 7 years as System and Network Administrator and 1 year with Novell 6.1
  • Over 13 years of hardware/software experience with PC's
  • Ability to work effectively independently and in a team environment

PROFESSIONAL EXPERIENCE:

Confidential

System Test Analyst

  • Collaborate with Business Analyst in requirements gathering and getting stories ready for an Iteration/Sprint
  • Gather acceptance criteria and business rules from the product owner to get stories in the ready state for future Iterations/Sprints
  • As an integral agile team member, collaborate with developers to develop test plans, manual tests cases, test scripts and review and improve test plans
  • Participate in team testing preparation and activities including Requirements Review, Agile/SCRUM stand-ups, Product Backlog Refinement and Release Iteration Planning, Deployment Events and Retrospective Reviews
  • Execute Exploratory testing using Microsoft Test Manager 2013, Visual Studio Team Foundation 2013 and other QA tools as required
  • Collaboration with developers in creating testable Definition of Done acceptance criteria for all phases of development
  • Performing manual and exploratory testing of new and existing features
  • Manage and document bugs/defects to improve the quality of the software
  • Documenting results of tests effectively, to support the efficient resolution of any problems
  • Review and convert user stories and other high-level functional design or delivery requirements into formally documented test cases
  • Effectively communicating results, plans and status with team members and Product Owner

Confidential

Call Specialist Tier 2

  • Answer telephone calls regarding child support enforcement
  • Perform duties in compliance with agency policy and procedures
  • Provide knowledge to callers regarding child support enforcement remedies and account status
  • Document all calls and generate reports per caller request
  • Translate documents from English to Spanish and take calls in Spanish
  • Navigate in house software and generate referrals to numerous departments
  • Provide support to clients in resolving issue and direct with next step solution
  • Ensure effective and efficient operations of office resources and quality customer service

Confidential

IT Specialist

  • Maintain a network with 6 servers with 225 end users Provide IT support with equal treatment of all employees and department
  • Troubleshoot network issues, end user, wireless connection and network connection
  • Installation, upgrade and configuration Windows XP Pro, Vista, Windows 7
  • Installation, upgrade and configuration WAP, WAP Routers
  • Installation, upgrade and maintain HP Network printers and stand alone printers
  • Collaborated with third part vendors to install, support, report and maintain users on a database called ChildPlus
  • Installed and maintained Windows 2003 server, create user accounts, manageOU's and distribution list, groups, and manage OWA.
  • Monitor, create accounts and maintain Windows 2007 Exchange Server
  • Manage Postini email filtering system, create accounts and general maintenance
  • Install, update, maintain Symantec Endpoint Protection users and create groups
  • Monitor and service WSUS
  • Provide system analyst and design, follow, monitor project status and adjust to changes dictated
  • Design and wire new network, install switches, punch down patch panel, patch drops

Confidential

Store Manager/Advertising organizer/Sales manager/ Operations

  • Provide first line sales and customer support for new and existing clients
  • Implement and manage GESM enterprise LAN environment
  • Manage and maintain business accounts
  • Provide complete and accurate documentation of all accounts and inventory
  • Provide hardware and software troubleshooting for small business network
  • Provide technical sales and procedures for new employees
  • Provide customer relations training to new and existing employees

Confidential

Second Level Support Network Support Specialist I

  • System and network administration and technical computer maintenance
  • Installation, upgrade and configuration Novell 6.1
  • Installation, upgrade and configuration hardware Cisco routers
  • Collaborated with third part vendors to install user programs WIC,FCM
  • Installed and maintained Novell 6.1 Network Operating System
  • Installed and maintained Microsoft applications
  • Ran network reports and evaluated corrective actions

Hire Now
Report an issue

We'd love your feedback!

Privacy Policy
Resume Categories
Client Services
Job Seekers
Visa Sponsorship