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Business Analyst Resume Profile

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Richmond, VA

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PROFILE

Business project management professional with hands-on experience in product delivery, process improvement and change management. Communicate effectively with all levels and adapt quickly in new environments.

SKILLS

Windows platform, SDLC, MS Word, MS Excel, Power Point, MS Project, Visio, Outlook, SharePoint, Clarity, Knowledgelink, Adobe Acrobat Professional, Agile, Waterfall, Scheduling, Reporting, Vendor Relations, Change Management

WORK EXPERIENCE

  • Voluntary Start-up of new community branch for non-profit organization, Lighthouse Chapel International
  • Continuous learning and training in current project management practices with PMI

Business analyst

Confidential

  • Coordinated planning, design, development, implementation and review of new product life cycle BRD, options, development, launch, QA
  • Managed business socialization and test measure phases
  • Facilitated requirements and RACI sessions and planning meetings
  • Designed social web page Pulse for team visibility
  • Developed maintained professional and cordial working relationships with program team

prOJECT analyst

  • Performed weekly and monthly WIP, Backlog, TAT metrics reports using advanced Excel features such as pivot, macros.
  • Collated project info from Clarity database and manual sources for analyses.
  • Evaluated resource and cost performance to identify variances.
  • Facilitated process improvement/Kaizen resolution.

Business analyst

  • Used BPM and Lean approach to standardize and improve organizational processes.
  • Defined the existing processes and structure of 6 units in the line of business.
  • Identified gaps and opportunities and designed model to align with organization's future expectations.

Program coordinator

  • Maintained integrated schedule of a program comprising twelve reporting work streams
  • Ensured all relevant program/PM documents including project charter management plans, risks issues log, R R matrix, approvals were complete, current and stored appropriately.
  • Collated and communicated weekly status report to stakeholders.
  • Participated in team group sessions to review risks, dependencies and critical path schedule.

PMO COORDINATOR

  • Re-designed model for intake and backlog process
  • Provided guidance/training for new process
  • Facilitated discussions with other unit leaders to define, prioritize and develop PMO intake model
  • Compiled BRD, status reports and other presentations using MS PowerPoint, Excel, MS Project
  • Performed tests to validate processes - QA.
  • Administered Project Health Assessments using prescribed methods and customer satisfaction surveys.

PROJECT COORDINATOR

  • Coordinated all phases of IT projects and maintained project documents
  • Compiled weekly progress and monthly status reports
  • Monitored schedules including LOE and allocated budget.
  • Managed meetings and facilitated risk identification and resolution
  • Conducted Customer Satisfaction surveys and focus groups on completion of projects

MEDICAL ADMINISTRATIVE COORDINATOR

  • Coordinated logistics and patient/staff relations at nurses station of general operating rooms
  • Assisted leadership team with daily management of seven units 30 staff , recruiting and retention.
  • Updated MS Excel files for analysis and reporting of financial measurements.
  • Reviewed and updated guidelines and training processes through research and SME input
  • Handled confidential information with propriety.
  • Processed procurement, T E, requisitions using Lawson, Concur, Ariba
  • Managed ad hoc projects floor moves, promotional research, event planning

EXECUTIVE ADMIN

  • VCU HS, Wachovia Securities, MeadWestvaco, American Express, National Urban League, Pfizer Inc.
  • Performed routine office administrative duties creating and disseminating letters, presentations, reports
  • Managed schedules, T E, event planning, office moves, project tracking, complex travel, office supplies.
  • Coordinated meetings video teleconferences involving various time zones.

COMMUNITY VOLUNTEER

  • Start-up new community branch in South Richmond
  • Managed operations of Media team of twelve in product development, sales and marketing
  • Managed operations bank account income and expense
  • Lead small to large scope projects fund raisers, career workshops, annual events, ops training
  • Procurement oversight of equipment and props
  • Acquiring and maintaining members

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