SUMMARY

• 8 years of Business Analysis experience in Banking, Retail and Customer Facing applications with extensive knowledge in Banking Competency, Payment Systems, Interchange Fee, Reg Z, Dodd Frank and SCRA.
• Adept at process modeling using UML, Flow Charts, Task Diagrams, Sequence, Activity Diagrams and Use Cases
• Exceptional Documentation Skills in writing use cases as well as in creating Use Case diagrams, Activity diagrams, State diagrams based on UMLMethodology and business process flow diagrams using MS Visi and Enterprise Architect.
• Extensive Knowledge of Software Development Life Cycle SDLC including requirements gathering, analysis, design, implementation, testing and deployment as well as software engineering methods like Rational Unified Process RUP , AGILE.
• Expertise with Business Process Modeling Notation BPMN specifications t make better understand businesses.
• Experience in implementing Master Data Management and Reference Data Managementsolutions.
• Defining Test Cases, Threat Models, Security Policies, Risk Assessment Reports, Security Training Awareness RDBMS Concepts, expert inUser Acceptance Testing UAT
• Expert in Effort Estimation, Project Planning, Reporting and Defect Management in capacity of Business Analyst lead and Quality Assurance lead.
• Proficient inpreparing Test Plans, designing Test Scenarios and formulating Testing Strategies.
• Rich experiencein working withHP Quality Center QC /ALM as Test, Defect Management and Reporting Tool.
• Excellent team player with ability t think analytically and troubleshoot issues.

TECHNICAL SKILLS

• Business Tools: Rational Requisite-Pro, iRise, ALM 11
• Data-Modeling Tools: Enterprise Architect, MS Visio, Erwin
• Office Tools: Office Suite, MS Excel, SharePoint, InfoPath
• Databases: Oracle 10g, Oracle SQL Developer Suite, SAP HANA
• QA Tools: ALM, QC 10
• Technologies: TSYS, LiveLink, SVN

PROFESSIONAL EXPERIENCE

CONFIDENTIAL

Business AnalystLead

• CONFIDENTIAL customers, three consumer cards for use at all Sears and other retail locations. The Loyalty Solutions team handles the Sears Canada customers' rewards and loyalty points program. More than 10 million customers are enrolled int the loyalty program and Chase provides ability for customers t accumulate and redeem loyalty points by using any of the three cards. Sears Canada offers Sears Private Label, Sears Master Card and Sears Voyage Master Card for which systems of record, transaction and settlement are Chase.
• Moderate and administer loyalty solutions program through various in-house monitoring portals
• Assess business needs and enhancement requests and deliver optimal solutions
• Work with development team based out of Chennai, India t ensure adequate information for implementation is available
• Operate as the scrum master for daily scrums, monthly sprint planning and AGILE Retrospective meetings
• Responsible for all business requests for Promotion Manager all prom management moderated using the tool
• Moderate QA environment of Promotion Manager and Catalog Management portal
• Responsible for documenting and maintaining trace matrix and test plan for monthly sprints
• Collaborate testing effort with UAT team t ensure code readiness for deployment
• Identify and prioritize critical fixes and enhancements as part of daily routine
• Project: Adverse Action and Dodd Frank Expansion
• Worked with Legal team t implementDodd Frank disclosures for adverse action and risk based pricing notifications
• Addressed system gaps t ensure adverse action communication utilizes the centralized adverse action/Risk factor table
• Project: CHA Conversion and SCRA Service Member's Civil Relief Act
• Attended impact matrix walkthroughs and provided block level signoff
• ProvidedWEM work estimation model inputs/LOEs
• Prepared traceability matrices
• Requirements elicitation
• Prepared design, functional documents
• Conducted design sessions and Functional review sessions with business team and IT team for func-spec signoffs
• Reviewed test plan and test scenarios and provided signoff t QA team
• Reviewed tech spec, codes and providing feedback t development team

Environment: Microsoft Office Suite, iRise, Oracle SQL Developer, ALM 11,Snagit 11.0, NX Client Linux

CONFIDENTIAL

Sr. Business Analyst

• CONFIDENTIAL is the largest flower online retail company with stakes in businesses like Popcorn Factory, Cheryl's and Co, Wine Tasting Network, etc. The IT Department is responsible for carrying out major Intranet and Internet enhancements and a significant project was the Multi-Brand Portal MBP . MBP ensured all businesses alike would come under a single umbrella and the user would be able t navigate between the brands by landing on any one of the brand website. A part of this is als t d with an IBM implementation of MDM Master Data Management by collapsing redundant user accounts. This step is t consolidate multiple user accounts, whichneeded t be collapsed t a single user. The whole idea is t achieve a single user view. My other responsibilities include the following,
• Acted as a shared resource between various blocks within 1-800-Flowers.
• Involved in couple of crucial projects MBP Requirements and PCI Compliance Audit Requirements

Multi Brand Portal MBP Project:

• Attended design discussion meetings
• Created High-Level Business Requirement Document
• Analyzed and prioritized business requirements t identify the must have and nice t have features for the UI portal

PCI Compliance Project:

• High level discussions with various stake-holders
• Created numerous cross-functional diagrams t present the gaps in credit card masking
• Created gap documentation t aid Tokenization project for masking the credit card number

Most Valued Customer Project:

• Documented initial high-level proposal document
• Worked with Technical lead t create a functional spec t detail the algorithm of the customer ranking
• Recommended good-better-best valuation of a customer t credit with purchases

Master Data Management MDM Project:

• Involved with validating and testing user accounts and validating the suspect and collapsed data.
• Created dummy accounts t validate against the back-end and the front-end data.

Environment: Java J2EE, Microsoft Office Suite, Oracle 10g suite, IBM Master Data Management, HP Quality Center, Snagit 10.0

CONFIDENTIAL

Business Analyst Lead

• Worked with the partner specific Digital Marketing teams t create the UI Design for the web-based apply channels.CONFIDENTIAL provides credit card services t more than 60 of its partners worldwide. In a quest t provide the best services, Barclays lends support on customer service, bill payment, online banking and mobile banking t name a few. The marketing vertical is responsible for shrewdly marketing various new products and als marketing products t keep its customers beneficial and happy. I as a Business Analyst work very closely with the marketing group t gather and document requirements around product trades and upgrades. One of the largest projects I am a part of is retention tool, which governs how a customer is t be treated while being able t retain the customer's account with Barclaycard. I was fundamentally responsible for documenting eligibility criteria and the business process of the tool.My other responsibilities include the following,
• Responsible for documenting the business requirements and mock-ups for the new web based apply channels.
• Delivered a reference data RDM solution t consolidate all apply channel data implemented as part of the new country code gathering process.
• As part of the Solutions Delivery Team, I am involved in various other projects involving collections, fraud and compliance
• Involved in Skip-A-Pay project that provides the customer t skip a payment from a billing month. I was primarily involved in creating the detailed business requirements for review with the technical team
• As part of the S-A-P project, I designed the alerts functionality and worked with Epsilon t scope the functionality. A cost benefit analysis was done t leverage this feature
• Als worked on Fraud Management Console project t build a rules engine t determine the risk of customer transactions in support of all Barclaycard customer support channels
• As part of this project designed the threat model and existing risks t the organization.
• Als heavily involved in design discussions with the business team t leverage this feature
• Working with the various customer channels t understand and design the integration of the rules engine
• Held discussions on Annual Fee billing scenarios with segment heads t provide a fair credit approach t all customers of Barclaycard.
• Performed Gap Analysis t check the compatibility of the existing system infrastructure with the new business requirements.
• Part of a corporate defined Internal Process Improvement Team IPIT that formulated steps t improve the implementation of projects.

Environment: Microsoft Office Suite, Oracle 10g suite, Adobe Photoshop, Snagit 10.0

CONFIDENTIAL

Business Analyst/Test Lead

• Master Provider Enterprise Repository Team
• The CONFIDENTIAL runs a Child Welfare program designed t protect the children and youth in Allegheny County from physical and mental maltreatment. The Children Youth and Family CYF is the central business partner and we at Deloitte support and integrate all the different processes within DHS. The KIDS system, as it's called is the acronym for Key Information Demographics System, and is the fundamental application Deloitte supports. The focus of the project was t streamline and integrate various manual and critical processes int a centralized and robust system. The project is part of streamlining huge amounts of data int web content.
• Roles and Responsibilities: As the Functional Test Lead for KIDS, I was responsible for Releases 1 2 that went live in April 2010. For releases 3 4 I have acted as a liaison between the system implementers and the Allegheny County. I was als the key Analyst for redesigning and re-implementing the Provider module attached t KIDS called as Master Provider Index MPI . My other fundamental work responsibilities are detailed below,
• Prepared a Logical Process Model of the proposed system and als authored the conceptual design documents using various UML diagrams such as the use case diagrams, activity and cross functional diagrams.
• UsedCOGNOS reporting tool as the major business intelligence tool t integrate reports with all the current and legacy systems at the county.
• Independently developed the Business Requirement Document and its subsequent versions using MS office and Visio.
• UsedBusiness Process Modeling Notation BPMN as a fundamental method t create and formulate business process and business modeling with the MPI architecture.
• Part of the Change Management team that carried out critical tasks in determining projectdeliverables.
• Articulated design for use of reference data RDM t implement the new MPI architecture.
• As part of the Change Management team, created training manuals and online course structure for all the local agencies and providers t be aware of the new enhancements and als the new policies Allegheny County had taken upon.
• Carried out a thorough analysis of the existing system before gathering the business requirements through interviews, surveys and researching the prototypes available.
• Interviewed SME's t get an in depth understanding of the workflows involved in budgeting, licensing, claims, insurance, securities clearanceetc.

Environment: Windows Server 2003, ASP .Net, MS Office, Quality Center, QTP, MS Visual Studi Web Access, Crystal Reports, COGNOS Reports, SnagIt 9.0

CONFIDENTIAL

Systems Security Engineer

CONFIDENTIAL in the Wireless/Wire-line infrastructure design, development, assembly installation, servicing, and support of networking solutions worldwide. TheSWIM team offers compliance implementation services, including integration, installation, fault management, optimization, and security services vulnerability support services, network managed services, network application services, such as applications development, integration, and Web services.

Projects Worked:

1. COMPASS: The COMPASS application determines records, measures and reports compliance. It includes reports on servers and desktops in ESM, VVM, DESM and the devices under enterprise vulnerability management system.

2. FIR NDR: Integration of Fulcrum server on t companywide inventory tool. Device and server management tool.

3. NDR: Addresses required capabilities for the Business Unit Inventory Contacts t validate or update server and network inventory information on a quarterly basis.

4. VMT: Motivation was t develop a new system or improvement of an existing system, which will fully automate the tracking, reporting, communication, and resolution of system, application, device, and network vulnerabilities.

5. This includes applications, networks, databases, servers, routers, modems and all scan-able devices, as well as, responses t security checklists and all considerations for approved Risk Management Agreements.

• Heavily involved in reviewing and recommending change requests for VMT and t formulate a methodology t centralize and simplify all compliance activities in CSO.
• Gathered/Analyzed user requirements, procedures, and problems t improve the User Interface and provisioning interface for Customer Trails and Demos
• Conducted and analyzed technology processes by requirement performance modeling UML and prepared essential groundwork.
• Performed Gap Analysis t check the compatibility of the existing system infrastructure with the new business requirements.
• Reviewed status reports with the Project Manager and the involved System Analysis teams on a weekly basis.
• Evaluated business requirements for Enterprise business applications integration and service activation
• Heavily involved in System Data flow identifications t help AT T CS Services achieve the change management milestones from COMPASS t VMT.

Environment: Windows Server 2003, Apache Tomcat 5.5, Struts 1.2.9, MS SQL Server 2005,Log 4J 1.2.14, Oracle 10g, MS Access

CONFIDENTIAL

Business Analyst

Worked on a variety of projects for the company such as user acceptance testing for the Online Benefit and Membership Enrollment Portal which is used by brokers t enter customer information and t produce coverage quotes and enroll customers in appropriate health plans. I als worked on the implementation and enhancements t the COB Coordination of Benefits .

Responsibilities:

• Involved in gathering the requirements that were critical t the business process flow and using those requirements for the Business Requirements Document BRD
• Conducted JAD sessions with Subject Matter Experts SME's t obtain domain level information, interviewing and asking detailed questions and carefully recording the requirements in a format that can be reviewed an understood by both business and technical team.
• Prepared high-level logical data models and Business Required Document BRD and supporting document containing essential business elements, detailed definition and description of the relationship between the actors.
• Analyzed business requirements and organized high-level and low-level Use Cases.
• Adapted UML standards t define modularized Data Process Models.
• Maintained a daily meeting with the Business team on task order approval, increased and decrease frequency of the meetings as per the progress of the task.
• Followed a structured approach t organize requirements int logical groupings of essential business processes, business rules, and information needs, and insures that critical requirements are not missed.
• Involved in database interactions for retrieving appropriate data and generation of output file and reports.
• Involved in GAP analysis both at the time of requirement gathering and later after development with the Testing team t identify areas and possible scenarios that might have been overlooked.
• Facilitated collection of functional requirements from system users and preparation of functional specification documents that provided appropriate scope of work for technical team t develop prototype and overall system.
• Additional responsibilities included mapping the requirements in Caliber t the Test Cases and Scenarios in Quality Center.
• Involved in identifying dummy data for the testing scenarios for the QA team
• Used MS Access t create a time tracking tool for QA resources. This included estimations as well as actual worked hours on enhancements.
• Assigning defects detected by the Test Team t the relevant developers and escalating issues when and where required.

Environment: MS Office, Visio, SharePoint, UNIX, SQL, Toad, DB2, CMR, Citrix, Rational Suite, Windows 2000/XP