• Information Technology Project Manager and Senior Business Analyst engaged in maximizing return-on-investment ROI by providing cost-effective solutions in Information Technology legacy software/ applications/systems, marketing, facilities, regulatory compliance, and business process improvements for the financial, healthcare, public sector, and insurance industries:
• Communicate cross functionally with business clients and vendors to identify needs, elicit requirements, and translate into systems and operational processes.
• Analyze system processes and data feeds determine business rules and present options to satisfy business needs.
• Interpret test data and compare to production results where possible using IBM test toolsets.
• Conduct conceptual reviews, perform business requirements review, identify technical specifications, prepare status reporting, prepare/execute project plans and test scripts, manage data migration, lead change management and integration processes, prepare system and user documentation, and train/mentor staff in new technology and processes.
• Elicit requirements, developing functional requirements, providing context diagrams and flow charts to support SOW Statement of Work , SSRS Simplified Systems Requirements Specifications , and PDD's Project Definition Documents .
• Manage JAD Joint Application Development sessions and lead multi-regional programming and project development teams to develop and deliver solutions on time and within budget.
• Plan, negotiate and integrate technology and vendor-provided services into the production business environment.
• Manage/facilitate large system implementations resulting from conversions, acquisitions and mergers.
• Proficient in project management facilitation and activities employing PMBOK standards.
• Expertise in identifying opportunities, designing WBS Work Breakdown Structures and managing projects according to SDLC Software Development Life Cycle discipline.
• Construct project charters, facilitate client communications, prepare and monitor project financials, communicate proposals and conduct project kick-off meetings and JAD sessions, manage strategic direction and timelines of projects and resources, identify and resolve issues and conflicts, manage risk and project scope, introduce change, prepare RFPs and manage/negotiate vendor relationships. Analyze, support and manage software changes. Manage application configurations to support need.
• Provide application support and subject matter expertise on wide range of legacy host and front-end systems via use of DB2, SQL, DYL, SAS, Visio and other toolsets.

• Desktop/Toolsets/Languages: MS Office Professional, MS Project, MS Access, MS SQL Server Management Studio, Siebel, Oracle SQL Developer, SharePoint, G Forge, Bugzilla, Lotus Notes, Adobe Acrobat, PhotoShop, Visio Flow Charter, Rational Development Suite RUP , DB2, SQL, ASIM, DYL, SAS, Vality, XML, BMC utilities, Business Objects, Cobol
• Application Software: IBM Financial Systems, data warehouse, NYS Corporate Tax, Wage Tax Reporting, PeopleSoft HRIS, PDS HRIS, Dun Bradstreet HRIS payroll/personnel systems, Alltel Fidelity Host Financial Software Applications: Savings ST product certified , IMPACTS DDA/Checking IM product certified , Real Estate Lending RE , Commercial Lending CL3 , ALS aka AM Direct Indirect Lending, Customer Information File CIF aka RM , FISERV Comprehensive Banking Applications
• Web Systems: Harland Pro-Suite/Laser-Pro, PlanView Project Management, NYS Live-Link Document Management System, Advolent e-Bill Electronic Billing System

Sr. Business/Operations Analyst Confidential Albany, NY Projects: Fraud Detection General Dynamics application upgrade, QUAR/HEIDIS Reporting, Electronic Medical Records EMR/EMH , CMS Edge Regulatory Reporting, Encounter APD Regulatory Reporting 837 formats: pharmacy, dental, vision institutional, and professional Support Fidelis' Project Delivery Office's PDO I/T / I/S initiatives in enterprise architecture, integration, and conversion to new and upgraded platforms. Identify, document and communicate project related needs and expectations, develop workflow processes and identify, train, and support junior team members business analytics, vendor management, and scheduling activities.

• Project Consultant Manage PMO/Development Deployment activities contributing to the creation of a new NYS Justice Center agency. Support construction, training, and rollout activities of a supporting Siebel/Oracle Platform Vulnerable Persons Central Register that accepts telephone and web data to manage the incident reporting/resolution processes.
• Sr. Project Analyst Support strategic initiatives in enterprise architecture, integration, and conversion, as a member of CGI world's 5th largest IT services provider company. Identify, document and communicate client's existing workflow processes and identify, train, and support client members in future state operations and initiatives.
• related to project's phased approach.
• claim reporting formats. Coordinate testing, implementation, and file transfer processes that are
• Fraud Detection: Discover, define, and prepare Business Requirements Document BRD to identify and communicate line-of-business needs. Partner with vendor to procure and install application. Team with line-of-business partners in the construction and testing of test scripts. Query against FACETS database SQL to provide data useful in defining system parameters. Prepare and execute pre- and post implementation activities, inclusive of scheduling events.
• QUAR/HEDIS: Identify business needs to prepare RFI and RFP's soliciting vendor partnerships to streamline and automate numerous recurring manual reporting activities. Prepare business and functional requirements documents. Identify current and future state planned activities via process and decision type flowcharts.
• Health Exchange HBX : Partner with CMS regulator to identify/map Edge requirements to capture and report specific claim activity to regulators for risk and re-insurance analysis. Coordinate data gathering and reporting activities with applicable institutional, professional, pharmacy, dental, and vision providers. Document processes BRD, FSD and communicate risk/schedule issues to team and senior management.
• Encounter APD Reporting: Provide mapping and gap analysis to support migration to new mandated
• Lead and coordinate enterprise architecture initiatives. Identify business needs and develop systems, operational requirements and business rules to support this 52 million-dollar statewide initiative.
• Introduce and communicate advanced automation processes that increase Institution efficiencies in patient care, laboratory, pharmacy, and provider care arenas. Perform fit/gap analyses and introduce new operational processes that relate to the new patient care platform.
• Train/mentor junior analysts/developers in SDLC and PMBOK processes and in defining/documenting current/future state business processes.
• Coordinate testing and implementation processes that are associated with the project's phased approach.
• Manage the project plan including conducting a Fit-Gap analysis on the current plan and leading work sessions with Deloitte leads to remediate gaps
• Support the development of deployment plans and monitor all phases of the deployment plan process
• Coordinate UAT test activities monitor UAT environments and ensure accurate defect reporting.
• Review and QA status reports and deliverables. Support go-live preparation and cutover activities.

Sr. Business Analyst

Provide project management and business analytics that support data integration activities between Federal FBI and NY State law enforcement agencies. Partner with the FBI's data services team to identify and integrate arrest information into multiple NYS-DCJS databases. This Grant Project value was documented at 565,000.

• Built MS Access and Oracle databases to derive metrics on incoming data, and create/populate internal database tables via MS SQL.
• Normalized and populated information into Oracle, DB2, and Access databases.
• Identify and document project scope and team with process owners to formulate business rules that support the disposition of arrest events. Identify and manage implementation strategies via provision of scope and budget documents. Identify and mitigate project risk and produce timeline for project implementation. Perform testing activities and document results.
• Structure, document and communicate work via Use Cases.

Sr. Business Analyst

Supported conversion activities associated with the migration of a Central Accounting System CAS to an enterprise PeopleSoft Statewide Financial System SFS environment. Project value is documented in excess of 5 million dollars - statewide.

• Project Manager Provided on-site and remote project management activities to support the Currency AM Upgrade conversion/resizing initiative: Gathered business and system requirements and documented same via Use Cases. Analyzed existing processes and reviewed project objectives to identify business rules. Led JAD sessions to capture additional business, systems, and operational rules. Created and maintained project plan MS Project and managed project according to PMBOK and SDLC industry standards. Created and maintained scope, timeline, and budget documents for review with project sponsors and senior managers. Conducted weekly meetings with project members to capture status, mitigate project risk, review status/progress and update project financials. Communicate project status verbally and in writing to project sponsor and stakeholders. Project Manager / Sr. Business Analyst
• Analyzed and translated financial accounting, purchasing, and business functions, including computer screens into technical process flows via Visio flow-charter. Team with subject matter experts and project team to gather requirements. Identified and documented business rules, mappings, and translations in Use Cases.
• Conducted GAP analyses as part of a sub-project to the SFS initiative to identify changes/impacts resulting from revised OSC data feeds and transitioned solution requirements to development team. Integrated contractor billing and payment activities with OSC agency.
• Learned Db2 table structures supporting current accounting and purchasing activities. Developed business rules and translations supporting the new SFS system.
• Documented and supported logical design of a data warehouse to store/stage data destined for Office of the State Comptroller OSC use. Supported downstream batch jobs producing utilization Mangement reports.
• Interpreted customer/client billing practices and developed context diagrams and solution requirements documents to deliver a web-based, automated billing invoice/payment system to support nationwide client relationships involving 2,000 users and covering in excess of 35M members. 12/2006- 8/2009 :
• Identified needed functionality and wrote/documented system, operational, and user requirements and deliverables supporting a portal-based billing and claim processing system, inclusive of integration of billing and payment activities into the parent company's GL system.
• Gathered business, system, and operational needs. Translated needs, identified and documented business rules in Use Cases to support the technical design. Constructed MS project plan, identifying definition, development, testing, and implementation activities and organized tasks into phased work plans via PMBOK and SDLC accepted practices. Led staff of business analysts and technical developers during the development and testing phases.
• Partnered with subject matter experts to create and execute test plans/scripts noting defects. Maintained defect tracking log and supported the overall integration and user acceptance testing processes. Managed project risks and mitigated testing issues/defects. Conducted weekly project status meetings and reported project health to management on a weekly basis.
• Identified transaction processing protocols associated with client payments for services and designed/integrated the billing/payment processes into the parent company general ledger application. Performed testing activities at unit, system, and QA levels.
• Developed system, operational, and user documentation wrote end user training tutorials as a sub-project for the new web-based billing and claim processes. Provide post implementation day-to-day support of the new system.
• Received Highmark BC/BS corporate recognition as a 'Top 100 Contributor'.
• Partnered with senior managers in weekly ERP meetings to identify strategic business opportunities, analyze existing system/application/procedures/risk, identify options, and propose solutions with a focus on Total Continuous Quality Improvement TCQI .
• Managed Call Center hardware/software upgrade project according to PMBOK standards - provided current and future state diagrams, performed gap analysis, and supported conversion from an in-house VRU system to a Syntellect platform, resulting in increased performance, lower operating costs and additional client features.

Business Consultant

• Engaged and managed vendors to integrate electronic signature capabilities into company's flagship lending application Stream-Lend Velocity to improve loan origination efficiencies and reduce operational costs.
• Coordinated and installed application release upgrades into company's web-based software and trained/mentored staff and clients in that change management process.
• Analyzed business needs and documented/facilitated lending solutions to support nationwide clients.

Project Manager, Senior Business Analyst

• Analyzed the functionality and characteristics of the existing Corporate Tax Reporting system to identify system and operational requirements necessary to convert a Unisys platform to an IBM DB2 e-MPIRE environment. Project value was documented in excess of 5 million dollars.
• Interacted with programmers and database professionals to determine strategies and design of relational database structures developed context diagrams/process flows to support the change management process. Prepared and executed test plans/scripts and documented results.

Operations Consultant

• Managed IT project plan and development teams to support consolidation of multiple bank subsidiaries via use of formal project management methods PMBOK, SDLC .
• Manipulated files and extracts to provide ad-hoc reports that led to support cross-selling strategies.
• Designed and managed a web-based channel delivery system to provide customers added flexibility of purchasing new/additional products and services.

Project Manager, Senior Business Analyst

• Managed complex enterprise savings and loan Information Technology-related projects, often exceeding 1 million dollars in size.
• Guided diverse IT project teams involved in application software conversions, bank acquisitions/ conversions, release upgrades, and regulatory compliance:
• Managed corporate-wide Emergency Recovery Planning project ERP , pandemic planning nationwide , and directed 375 IT personnel to deliver business continuity plans, and disaster recovery manuals. Captured business rules and incorporated into use cases and project plans. Teamed with managers to identify scope and objectives. Developed project plans and maintained project financials. Managed project according to PMBOK/SDLC standards. Demonstrated mandated DR capabilities to the satisfaction of state and federal regulators. Received corporate recognition.
• Identified and documented deliverables and process flows that supported application upgrade and conversion activities to support bank's mainframe legacy lending and savings systems. Managed upgrade and testing initiatives according to PMBOK/SDLC practices.
• Gathered operational requirements, prepared cost benefit analysis identifying saving/efficiency gains by conducting data mining activities in-house vs. purchasing vendor services , and identified system requirements necessary to construct and maintain a 6-tera-byte data warehouse to support corporate marketing initiatives. Prepared architectural blueprints supporting the delivery and loading of vendor supplied transactions into the warehouse environment and performed testing prior to production release. Leveraged marketing and IT databases to identify cross-selling areas of opportunity to support nationwide growth initiatives.
• Managed development of a corporate marketing data warehouse: prepared and wrote deliverables supporting descriptions of data elements via the Meta-data sub-project of the data-warehouse prepared RFPs and managed vendor relationships to procure, normalize, and load customer/prospect demographic data to support management objectives.
• Managed corporate-wide IT project to introduce iterative development methodology to bank's 1800 person technical staff. Partnered with Rup Rational vendor to formulate project plan depicting rollout activities and wrote system, technical, and training tutorials supporting business models employing use of Rational Rose, SoDA, and Requisite Pro tools. Managed this 2.5 year project according to Standard Development Life Cycle practices.
• Interpreted federal banking regulations, identified impact/exposure, led JAD sessions, and constructed project plans to support development activities related to the bank's legacy savings and loan applications: Identified and managed project goals and development teams Identified project scope, risk, development, testing, implementation, and training activities and produced project deliverables/statuses according to industry-standard SDLC and PMBOK standards.
• Supported conversion of the McCormick-Dodge HRIS enterprise application to a PeopleSoft HRIS environment two years and provided application support for all payroll and employee benefits supporting 38K employees - nationwide includes federal, state, SSA reporting activities .
• Communications Management, M.L. Heldemann Associates, NY