OBJECTIVE

• Seeking a long term opportunity to showcase my skills as a business analyst which include problem solving, good communication, clear documentation and ability to interact with all levels of stakeholders including C - Suite level.

SUMMARY

• Overall 4+ years of experience as a Business Analyst with extensive knowledge and experience across the project life cycle in Systems Development Life Cycle (SDLC) in the fields of finance, healthcare and mortgage.
• Extensive experience in facilitating user group meetings and gathering system requirements.
• Expertise in Project Planning, Project Design, creating functional specifications and data flow diagrams.
• Knowledge of the Agile/ Scrum methodology, Rational Unified Process methodology (RUP).
• Actively contributed to the identification, qualification and mitigation of market risks.
• Extensive use of Visio for process flows and prototyping.
• Strong knowledge of Project management skills such as time estimation, task identification, and scope management.
• Experience in customer / client interaction, deep understanding of business systems functionality and technicality.
• Conducted User Acceptance Testing (UAT) with stakeholders and obtained sign-off as the exit criteria.

TECHNICAL SKILLS

Agile Tools: Microsoft TFS, Version 1, JIRA

Methodologies: Agile (SCRUM & Kanban), Waterfall

Testing tools: HP ALM, ServiceNow

Business Modelling Tools: MS Word, MS Excel, Outlook, PowerPoint, SharePoint, Microsoft Visio

Database: MS SQL Server, MS Access

PROFESSIONAL EXPERIENCE

Confidential - Houston Texas

Business Analyst

Responsibilities:

• Develop approach documentation, process flows, business requirements and user stories for the new marketing capabilities which included cross functional stakeholders from Operations and IT.
• Identifying issues when they arise, Diagnose this issues root cause quickly and implement appropriate solutions.
• Address client and customer inquiries and escalations to ensure effective project delivery.
• Communicate Status updates to key stakeholder at regular intervals.
• Coordinate and execute tasks as required to support campaign, project and product testing and implementation.
• Working slowly with Subject matter experts to deliver functional products to the Clients.
• Evaluated existing operational processes at the beginning of the project to ensure appropriate controls are in place thus maintaining process documentation for all recurring processes.
• Create Solution Road Map and Vision requirements via Agile business Analysis principles.
• Worked with internal Scrum team on continuous story grooming and also facilitated the creation of user stories and Acceptance criteria.
• Maintain great relationship between Users, Vendors and Development team by acting as a technical liaison.
• Led all Sprint Planning efforts to detail the Sprint’s goals and vision and what user stories will make up the sprint backlog.

Confidential

Marketing/Business Analyst

Responsibilities:

• Part of the change management team implementing the creation of a practical consumer roadmap.
• Worked closely with Subject Matter Experts (SME) to ensure all system requirements are properly elicited and documented to be used for development.
• Led JAAD and User story Writing workshops to elicit the functional requirements and user stories for backlog creation.
• Conducted joint design sessions with all relevant stakeholders and clients with a detailed BRD as the deliverable which was signed by the approvers.
• Translated high level business requirements into functional specifications for the IT organization and managed the changes to specifications.
• Designed the look-n-feel requirements of the application through wire framing using MS Visio, for better illustration of the application to research team and portfolio managers.
• Performed product backlog creation and grooming in JIRA to ensure a well estimated and prioritized backlog is available for development and delivery
• Conducted walkthroughs with the end users and business partners to gather the requests from the users to upgrade or change the business specifications for the application

Confidential

Sales/JR Business Analyst

Responsibilities:

• Developed and presented product roadmaps, strategy maps, and balanced scorecards, C-Suite Dashboards Identified and delivered the core technical architecture components to business sales needs
• Translated complex customer loyalty initiatives into tangible project briefs
• Developed multi-channel customer behavior models such as Affinity, Attrition, Churn, etc.
• Devised plans to create, leverage and monetize customer touch points with the stakeholders and developed and translated business requirements to technical requirements.
• Developed and executed UAT and QA test cases and an automated test suite that reduced testing time by 50%.
• Performed backlog grooming maintained user stories and generated status reports in JIRA.
• Worked with the Senior Project and Product Managers on implementation and rollout management.
• Analyzed the processes, planning, design, and implementation of new and enhanced business sales Processes.
• Used the Agile methodology to create EPICs, feature and themes and help implement user stories from the product backlog.
• Was directly involved in the elaboration of all user stories and documenting the acceptance criteria and the “Definition of Done”.