PROFESSIONAL SUMMARY

• Extensive global experience in the areas of Business Process Management, Service Designing, Project coordination and Management, Team Management, Business Change Management, HR Transformation, Training and Development, Organization design and Leadership Development and Business Analysis
• Industries served: Retail, IT/ Service, Pharmaceutical, Media, Public Sector and Manufacturing
• Seasoned Management Consultant with a breadth of experience in process designing and large-scale transformation programs for global services, with a focus on sustainability and operational excellence
• Strategist skilled in successful deployment and sustenance of IT and Business driven IT and reengineering programs, facilitating diverse learning and building personal credibility with clients and professionals at all levels
• Actively involved in the successful implementation throughout entire Software Development Life Cycle - SDLC of process reengineering and improvement programs as well as IT Programs covering ERP and PeopleSoft projects
• Excellent project management skills in the areas of scoping, planning, risk assessment, stakeholder management, communication, governance and integration
• Instrumental role in the implementation of several global projects requiring interaction with senior executives and front-line employees. Recent accomplishments include end to end design and delivery of services process designing for a large Retail giant in USA and HR Transformation program for a global media firm in Europe. Prior experiences include work with project managers and key change sponsors, social media program, and business change and communications programs
• Proven ability to move a project from inception to completion and to create alignment at all levels of the organization
• Solid analytical and problem solving skills combined with a creative or visionary mindset
• Known for driving and participating in the development of offerings and consulting solutions for Process and Change Management. Developed various automated integrated tools for Change and Project Management with the objective of increasing people management focus amongst Project Managers and to improve retention in teams
• Skilled in facilitating and encouraging collaboration amongst global teams, and is capable of motivating team members to maximize the overall performance
• Skilled in knowledge management especially in collating lessons learnt, best practices used by creating requisite frameworks, case studies and white papers
• Have strong personal impact and resilience, and ability to influence and persuade clients and stakeholders to gain support for major changes and key decisions
• Proficient in creating thought leadership for smooth transition of organizations through business changes, by handling change architecture, cultural and behavioral change and leadership coaching

FUNCTIONAL EXPERIENCE/ SPECIALTIES/SKILLS:

PROFESSIONAL EXPERIENCE

Confidential

Role: Business Analyst

Responsibilities:

• To gather business process requirements, document and deliver BRDs
• To model processes using the BPMN Business Process Modeling Notation standard on MS Visio from Level 0 to Level 3
• To work closely with end users / key stakeholders to capture Service Level Agreements Both for IT for Business to measure the success of implementation
• To prepare Project Planning, data process flow diagrams, and timelines
• To perform GAP and Risk analysis of existing system and evaluate benefits of new system
• To conduct role by activity analysis and share the analysis with Project Teams
• To develop and maintain all operational and technical flows using MS Visio
• To maintain requirement traceability matrix

Confidential

Role: Management Consultant Talent and Organization Performance

Responsibilities:

• Client Responsibilities: End-to-end design and delivery of transformation projects for the global clients, demonstrate an understanding of operational environments in businesses, identify and implement appropriate process interventions in the areas of Process Architecture, Process Management, Culture and Behavior change, Leadership coaching, Process design and documentation of client's business processes
• Business Responsibilities: New business development and incremental account growth, create winning responses to RFPs and thought leadership activities, capture lessons learnt and create credentials, participate in the formation of methodology, tools and templates, knowledge network and collaboration platform for change management industry group
• People Responsibilities: Team development, management and coaching/ mentoring of the new management consultants

Role: Sr. Process Designer

Responsibilities:

• To conduct interviews with client SMEs for understanding their existing As-Is HR processes and identifying the gaps between these and best practices
• To design and document effective To-Be HR Processes from level 0 to Level 4 and create work instructions
• To design a model office
• To customize the solution for 5 countries, based on the client requirements and share the updated process designs with client SMEs for sign-off
• To manage the client expectations and quality assurance
• To update the project plan, manage offshore team, document and share status reports with the global team using SharePoint
• To organize regular team connects and huddles in tight deadlines and celebrate the quick wins to uplift the team's morale in the most demanding phase of go-live
• To collect the team feedback regularly, manage team meetings and updated the plans, status dashboard regularly

Confidential

Role: Sr. Process Management Consultant

Responsibilities:

• To drive the adoption of collaboration tools by supporting the formulation of a top-down adoption approach
• To participate in the strategic business discussions for optimizing the collaboration processes for the ITS department and share the reports with the steering committee
• To support the execution of change management plans by involving key managers and business leaders
• To be an active and visible coach to executive leaders who are change sponsors
• To create tools for stakeholder adoption and communication
• To develop training strategy and plan, design training curriculum and content, support training delivery by 'Train-the-Trainer' method
• To provide ongoing coaching to super champions by designing a high level knowledge transfer process
• To maintain the knowledge repository and coordinate the project communication with all the team members and business units

Confidential

Role: Sr. Business Analyst

Responsibilities:

• To liaise with process teams and SMEs to understand the vendor management and customer management processes
• To map the to-be processes using best practices and share the change impact with key stakeholders working on the new supply chain processes: Develop the change impact assessment tool and gap analysis
• To manage the adoption team plan, track the key milestones and coordinate the teamwork assignments
• To assess change readiness and analyze internal stakeholders, develop stakeholder engagement plan: Develop readiness assessment tool
• To strategize as well as plan for Leadership Engagement, Risk Mitigation, Communication and Training
• To plan, create, edit and implement employee communication for internal audiences
• To create, update and regularly share status reports and project plans with the team

Confidential

Role: Sr. Process Design expert and project coordinator

Responsibilities:

• To create and update local plans for the project phases- design, develop and implement in collaboration with process SMEs and Process Leads
• To implement HR Service Delivery Model and conduct Business Case Analysis
• To conduct As-Is HR business process analysis and fit-gap compliance sessions
• To design detailed To-Be process flows from level 0 to level 4 and create global as well as local work instructions for the vendor management processes and employee life cycle
• To conduct Organization Design activities mapping the roles by activity for each function, create future roles and define the responsibilities
• To Perform Change Impact Assessments- Identify potential people-side risks and anticipated points of resistance, and develop specific plans to mitigate or address the concerns
• Oversee the roles and responsibilities for new or modified roles and complete job descriptions
• To create, update and communicate the status updates in the dashboard and oversee the compliance to project guidelines

Confidential

Role: Change and Process Management Consultant

Responsibilities:

• Client Responsibilities: Design and delivery of process design and organization change management solutions, client handling and conflict management, project management, and development of change network at the client site as a part of sustainable solution for future organization wide change programs
• Business Responsibilities: Develop and nurture domain and scenario specific Business Process and Change Management solutions, Participate in demand generation sales initiatives by developing high level business cases and proposals, Create assets, toolkits and best practices while continuously focusing on evolving them with the change in business scenarios, Present the capabilities of consulting practices to the larger organization by contributing in the white papers, articles etc.
• People Responsibilities: Conduct competency development, including induction and training of lateral joiners and management interns

Confidential

Role: Process and Change Management Consultant

Responsibilities:

• To define a structured Change Management strategy for the transformation program
• To develop and implement actionable and targeted change management plans- including stakeholder management plan, communication plan, coaching and training plan, resistance management plan
• To manage offshore team and share status reports with the global team regularly
• To develop stakeholder analysis tool, conduct As-Is assessments for Change History, Culture solution readiness, create a Benefits Dependency Network BDN and Benefits Analysis Roadmap highlighting strategic benefits
• To lead the change and communications thread from the planning phase to the close and sustain phase of the project
• To conduct Role Impact Analysis- Role Harmonization exercise, formulate a Competency Development Assessment framework and devise a knowledge and business transition plan discussing interventions and business user involvement

Confidential

Role: Business Process and Change Management Expert

Responsibilities:

• To formulate a Competency Development Plan and develop competency assessment
• To map the R2R and P2P processes in collaboration with client SMEs, create level 0 to Level 3 maps, obtain sign-off from the client
• To map the existing roles by activity using RBA template, suggest the changes in the activities and hence the responsibilities

Confidential

Role: Project coordinator and Process Change SME

Responsibilities:

• To create a shared vision for an organization-wide Business Process Management process
• To coordinate with project teams to support them to integrate the process reengineering and improvement projects with change management initiatives undertaken by the organization
• To help support the project teams in integration the change management plans and their delivery
• To create and introduce automated toolkits for the process and change management to client's senior leadership
• To deliver a comprehensive Change Management process framework on ARIS platform
• To develop a Knowledge Management maturity model to roll out the new process across the organization
• To develop the required training material and conduct training for senior leaders of client
• To formulate methodologies to be deployed across typical business transformation scenarios such as Large Scale IT Implementation, Business Process Outsourcing etc.
• To strategize with key business stakeholders as appropriate to develop and execute corrective action plans

Confidential

Role: Business Process and Change Management Consultant

Responsibilities:

• To assist the project team in creating awareness, acceptance and adoption for the new ITAS implementation among key stakeholders through people-centric methods
• To define Communication Needs, Strategy and Plan
• To conduct role mapping exercise for the changed /or new roles created due to program implementation
• To complete and get sign off on the job descriptions

Confidential

Role: Business Process and Change Management Consultant

Responsibilities:

• To conduct an organization wide Change Readiness Assessment and Benefits Identification
• To identify and address the concerns of key stakeholders, manage their resistance and engage them in the program by creating an exhaustive engagement action plan
• To define Communication Strategy and detailed communication plan
• To create a comprehensive training plan and guidelines considering the skills and the KPIs set for each of the processes
• To measure effectiveness of change management readiness activities by regularly evaluating the program

Confidential

Role: Change Analyst

Responsibilities:

• To define a structured Change Management strategy and plan for the transformation program
• To identify and manage key stakeholders, devise resistance management strategies and engage them in the program
• To define Communication Needs, Strategy, and Plan and execute the communication management
• To create organization-wide awareness and visibility for People Soft with the help of presentations, innovative leadership and team building workshops, conduct one-to-one meetings with client's Senior Management and C-level executives
• To formulate a Competency Development Plan
• To collect the feedback from client and project teams regularly and, to create, update and share status reports with the steering committee as a part of project coordination

Confidential

Role: Management Intern

Responsibilities:

• To conduct primary research in the field of automatic scooters in 4 stroke vehicle categories
• To conduct dealer network analysis, understand their expectations and drive the promotion strategy for a new model of Kinetic 4S in Western India
• To conduct the customer satisfaction survey and propose the recommendations for both customer facing functions and product development of Kinetics' scooters in the four stroke category

Confidential

Role: Project Coordinator

Responsibilities:

• To manage Project Management activities: Project Planning, estimation, risk mitigation, communication planning, client management and documentation
• To elicit and clearly define client needs by assessing and documenting business opportunities, benefits, risks, and success factors of potential business solutions.
• To conduct requirements gathering, Visual Basic Programming, testing and troubleshooting