PROFESSIONAL SUMMARY

• Over 10 years in IT with 7 years of project management and business analysis experience for commercial, financial, non-profit, and Federal clients DOD and DHHS . Working on multiple projects simultaneously.
• Supporting a VP and a Sr. Director with various tasks such as managing projects, handling government client requests, tracking financials, working on proposals, and maintaining CMMI Level 3 compliance.
• Hands-on experience in SDLC, working on large projects using Java and .NET technologies, with various methodologies including Waterfall, Agile, and Scrum.
• Experienced in Sharepoint, Basecamp, Jira, Contour, RequisitePro, and MS suite e.g., Project and Visio .
• Outgoing, self-motivated, and excellent in leadership, relationship building, and communication.
• Skilled at multi-tasking, risk management, problem solving, and business process analysis.

WORK EXPERIENCE

Confidential

Assistant Director

Skill highlights: project management, RFP, vendor management, business analysis, risk management, business process analysis, and team collaboration from various departments.

• Leading multiple projects simultaneously for an organization that represents 1.6 million members in more than 3,000 local affiliates nationwide with projects such as:
• Procurement project for inventory software from requirements elicitation and RFP to vendor selection and contract award .
• Enhancement project for software managing audit and compliance processes requirements elicitation and analysis phase .
• Testing project for IT Service Management/Help Desk system planning, coordinating, designing templates and processes, performing tests, reporting results, and organizing documents .
• New project for Content Management System to meet the needs of political organizers to communicate, collaborate, and mobilize more effectively requirements elicitation and analysis .
• Reporting tool project for Office of the President from requirements elicitation to implementation .
• Improving consistencies and efficiencies with processes, templates, and forms to be used by staff, affiliates, and members e.g., to enhance the IT purchasing process, documented the current and proposed processes .
• Handling ongoing software enhancement requests from staff, affiliates, and members.
• Received several accolades, e.g., This document is amazing and helpful. from Director of Organization.

Sr. Business Analyst

Confidential

Skill highlights: project management, business analysis, risk management, financial management, IT operations management, ODCs, business process analysis, workflows, cross-functional project teams.

• Key role in a multi-vendor team of over 30 resources providing responsive and high quality end-to-end support, including requirements, development, operations, and database administration in a very fast paced environment for a 24x7 mission critical system. The program had multiple projects running in parallel.
• Managed the program with Master Schedule and numerous data points from very fluid work streams.
• Prepared monthly EVMs, weekly status reports, and other project management documents.
• Tracked and organized project metrics with the contract valued of more than 43 million.
• Managed ODC expenditures and inventory with 7.5 million budget: coordinating and negotiating with vendors, conducting cost analysis, evaluating quotes and bids, and maintaining support agreements.
• Supported the creation and modification of all delivery team products such as Project Charters, System Requirements Documents, and Functional Design Documents.
• Designed and implemented business processes, including on-boarding process for new hires.
• Pivotal in maintaining CMMI 3 compliance - organized and maintained accurate and updated SharePoint and Basecamp document repositories. Set up and managed Basecamp accounts.
• Supported requests from various stakeholders, including the government client.
• Managed risks and collaborated with operations, finance, and project resources.
• Participated in proposal efforts: analyzed RFQs/RFPs, prepared proposal documents, created project schedules, and estimate costs, including ODCs.
• Only person nominated by DMI 1,300 employees in 2013 for Voyagers Program from American Council for Technology - Industry Advisory Council ACT-IAC . The program for IT industry and government professionals is to prepare rising stars for future leadership roles in industry and government.
• Received DMI's Digital Hi-Five award. Never missed a deadline.

Sr. Business Analyst

Confidential

Skill highlights: project management, business analysis, training materials, user acceptance tests UAT , risk management, data analysis, business process analysis, workflows, cross-functional project teams

• Led JAD sessions with government clients and various stakeholders to gather requirements and ensure project goals and benefits for the DOD program. With Agile methods, completed requirements for a new Dashboard including 12 interactive widgets for DOD business intelligence decision makers.
• Collaborated with key stakeholders to develop user stories, use cases, and acceptance test criteria.
• Supported testing team with test plans, test cases, system testing, and user acceptance tests UAT .
• Managed technical documents, user manuals, and training materials.
• Supported the program manager for multiple simultaneous projects with various tasks such as on-boarding process, program knowledge management, and tracking of schedules and deliverables.
• Proposed to government PMO to consolidate user reference materials and received approval, which reduced maintenance work from over 30 to 8 Quick Reference Guides Presented User Experience solutions to over 30 senior executives and technical leaders and effectively applied to projects.
• Built and maintained productive relationships with government PMO and over 100 team members from over 8 different companies in geographically diverse locations.
• Received Timely Awards Plan for extraordinary accomplishments from Northrop Grumman.
• Demonstrated leadership. Presented Organizational Leadership to over 130 employees at Northrop Grumman. Was invited to deliver again to 14 directors and program managers.

Software/Systems Engineer

Confidential

Skill highlights: business analysis, project management, risk management, business process analysis, workflows, cross-functional project teams, user experience, quality assurance, reporting, data analysis, software design, development, and testing.

• Conducted business analysis and provided technical support to the DOD clients. Generated production reports and analyzed results. Lead QA for several projects.
• Performed management tasks such as scope and schedule tracking, quality control, and risk management.
• Built web applications for DOD and commercial/financial clients to manage package delivery systems.
• Overhauled a legacy application and the new interface was well received by military users.
• Gathered requirements and developed a web application that is being used by the US military.
• Key role in CMMI Level 3 processes and documentation and successfully re-certified.
• Designed several features to simplify the package delivery process.