SUMMARY

• 8+ years’ experience as a Business Analyst in HR and Financial Software Industry. Adept at interdepartmental coordination to maximize business functionality and efficiency. Proven success in a fast paced and challenging environment.
• Proficient decision - making, leadership, presentation, communication, problem-solving and analytical skills with ability to interact at all levels.
• Collaborated with Business partners to define project vision and scope and participated in conducting Joint Application Development (JAD) sessions with Stakeholders, SMEs, Business Users and Tech Lead to obtain domain level information of project.
• Solid understanding of all the phases of Software Development Life Cycle (SDLC) with proficiency in Waterfall and Agile-Scrum methodologies.
• Responsible for eliciting, analyzing, validating, specifying, and managing the business requirements of the clients and preparing Business Requirement Document and Functional Requirement Document.
• Well-versed in creating wireframes and prototypes using MS Visio and modeled the application using UML diagrams like Use Case Diagrams, Activity Diagrams and Sequence Diagrams.
• Involved in conducting UAT sessions, test planning, creating test cases, test execution, issue resolution and report generation to assure that all the aspects of the project follow the business requirements.
• Excellent customer facing experience and track record for meeting deadlines and submitting the deliverables on time.
• Demonstrated proficiency in leading and mentoring individuals to maximize levels of productivity, while forming a cohesive team environment.
• Actively Involved with executing queries using SQL and knowledge of web services related concepts xml and html.
• Facilitated external meetings with business stakeholders to verify the requirements and conducted internal meetings with development and QA teams to verify impacted teams and arrive at the solution for the changes/production support tickets.
• Flexible and Proactive in learning new technologies, taking new roles and challenges.

TECHNICAL SKILLS

Tools: Used: JIRA AGILE

SDLC Models Used: Agile methodology, Waterfall

Business Modeling Tools: MS Office, MS Visio, Balsamiq

MS-Suite: MS Office (Word, Excel, PowerPoint), MS Outlook

Operation Research Techniques: Impact analysis, Risk analysis and GAP analysis, SWOT Analysis

Programming Language: SQL, XML, XSD, HTML, Java

Operating Systems: Windows, Mac iOs

Databases: SQL Server, Oracle

Testing Methodologies: Test Cases, POSTMAN

Methodologies: Agile-Scrum, waterfall

Business Modeling tools:MS Visio, MS Office Suite, Balsamiq, MS Project.

Applications/Environments: MS Office Suite, Oracle, SQL ServerDatabases --SQL Server, Oracle

Defect Management Tool: Jira

PROFESSIONAL EXPERIENCE

Confidential - CA

BUSINESS ANALYST

Responsibilities:

• Served as the liaison between Business and Engineering departments and conducted meetings with stakeholders, converted management requirements, user feedback, and data flows into product specifications and requirements.
• Gathered business requirements from Business owners by conducting elaboration sessions and referring existing business artifacts.
• Used various elicitation technique like interviews, workshops, requirements gathering sessions, meeting with small as well as large groups of stakeholders for capturing high level business requirements.
• Performed requirement analysis by gathering both functional and non-functional requirements based on interactions with the Process owners and stakeholders. Also documented and represented them in Requirements traceability matrix (RTM).
• Conducted Sign-off sessions with the stakeholders to lock down and finalize the requirements.
• Conducted JAD sessions with SMEs, stakeholders, and development team to concisely and effectively communication the business requirements to the developers.
• Created AS-IS process workflow and TO-BE process workflow in MS Visio and conducted GAP analysis.
• Gathered and documented detailed requirements using JIRA, resulting in detailed business rules, functional requirements, and process design.
• Part of all scrum activities such as Sprint planning, Daily stand up, Sprint Review and Sprint Retrospective.
• Prepared and assisted product owner for prioritization of the user stories in the Product backlog using MoSCoW technique along with the scrum team. Also assisted in defining the acceptance criteria for the user stories, assigning story points and creating future product backlog.
• Analyzed Burn down charts to check outstanding work remaining against time to track the progress of the ongoing project.
• Assisted QA team in writing test cases, test scenarios and efficiently maintained test plan document. Involved in Unit testing, Integration testing, User acceptance testing, and Regression testing and sent test reports to the stakeholders.
• Good Understanding of API Testing using POSTMAN

Environment: MS office (Word, Excel, Power Point, Outlook), MS Visio,Windows XP/Windows 7,Agile methodology, SQL, JIRA, SharePoint, POSTMAN

Confidential - NY

BUSINESS ANALYST

Responsibilities:

• Gathered business requirements through interviews, surveys and prototyping. Facilitated JAD sessions to collect requirements from system users and made sure the requirements were clear and unambiguous and documented them.
• Analyzed and prioritized business requirements that must be included while developing the software.
• Created UML Models such as Wireframes, Use Case Diagrams, Activity Diagrams and Flow Diagrams using MS Visio and online UML tools.
• Participated in the Sprint Planning, Sprint Review, Sprint Retrospective, Daily Stand Up Calls and all related SCRUM ceremonies.
• Design the User stories, facilitated story point discussions and managed them in Microsoft TFS (Team Foundation Server).
• Modeled the AS-IS system and performed GAP Analysis for the existing system in order to map it to the TO-BE system.
• Act as a bridge between business stakeholders, Project Management and development teams. Worked closely with Project Management to support determination of the project road map.
• Worked closely with the Business team to understand and document the changes needed for each release in a BRD (Business Requirement Document).
• Create FSD (functional specification document) for each release and review it with the technical team.
• Create High level and Low-Level Design Document.
• Created use cases for each application pertaining to all the changes.
• Provide an overview of the project status to the Business Team and Project Manager prior to the final release to production.
• Testing the final product in various environments to ensure compliance prior to production release. In collaboration with the testing team, created test cases, test scenarios and efficiently maintained test plan document. Involved in Unit testing, Integration testing, User acceptance testing, and Regression testing.

Environment: MS Word, MS Excel, MS PowerPoint, MS Project, Office 365, MS Visio, JIRA, MS SharePoint, HRIS and HR Management principles, Confidential

Confidential -NJ

BUSINESS ANALYST

Responsibilities:

• This is a multi-functional HR portal.
• Involved in keeping track of timesheets, hours and consultants’ information.
• Conducted extensive brainstorming sessions with business users to gather their requirements.
• Worked with the business stakeholders to rationalize and prioritize the business requirements.
• Gathering requirements from end users and consultants (Client) to understand the business process and develop new Applications & reports.
• Understanding the legacy system and working on the interoperability with Valeant ERP system.
• Prepared detailed Business Requirement Documents (BRDs) to capture the essential functionalities for the proposed system.
• Developed Use Cases, flow diagram, sequence diagram, communication diagram and Use state change diagram using UML diagrams in MS Visio and Balsamiq.
• Reviewed test plan, test scenarios inventory and test cases to ensure that they meet the requirements.
• Assisted testers in developing a variety of possible test scenarios and cases to ensure that the system being built is resilient.
• Utilized strong SQL scripting skills to check the database and keep a track on development of application.
• Interacted with PM on several occasions for prioritizing work.
• Monitored defects in the system using tools JIRA AGILE to ensure that the quality of the system meets the industry standards and business user’s requirements.
• Coordinated and Monitored User Acceptance Testing (UAT) with the business user and interfaced with the development and test team with regards to defect status and fixes on a regular basis.
• Coordinating resolution to migration issues with technical team.
• Coordinated walkthroughs and meetings with development team to discuss agent commission related issues.
• Responsible for onsite - offshore coordination and work allotment among the team members.

Environment: SQL, Visio, MS Office, Jira Agile

Confidential -NJ

JR. BUSINESS ANALYST

Responsibilities:

• Gathered Business Requirements, interacted with the Users, Designers and Developers, Project Manager and SMEs to get a better understanding of the Business Processes
• Analyzed and optimized the process, Prepared Business Requirement Document (BRD) and then converted the business requirements into Functional Requirements Specification and Technical Specification using Rational Requisite pro.
• Assisted in technology selection for the application, based on Cost-Effectiveness and Quality with an eye towards the future.
• Performed Feasibility, Adaptability and Risk Analysis to identify the business critical and high-risk areas of the application.
• Used Rational Clear Case, a Configuration Management tool to maintain different builds of the application with description about all changes and Versions.
• Used MS Project to manage schedules, deadlines and resources and collaborate on the project.

Environment: Visio, MS Project, SQL Server 2000, Agile.

Confidential - NJ

HRIS ANALYST

Responsibilities:

• Compile HR data and metrics from the human resource information system (HRIS) and payroll outputs
• Contribute to system decision-making, scoping, and arranging HR system projects in support of the overall HR strategy.
• Facilitate implementation of new employee training, development, recruiting, and other related initiatives and programs through the HRIS software
• Lead system integration, conversion, and data cleanup efforts as required.
• Diagnose and troubleshoot system issues including errors and security.
• Assisted in administering a revised employee evaluation program.
• Documented the gaps and shortfalls of the systems and reported them to the management.

Environment: Zenefits, ADP Workforce now, Confidential, Confidential payroll and accounting software, MS Word, MS Excel, MS PowerPoin