SUMMARY

• Qualified professional with 8+years of extensive experience in the field of Business Analysis, working with the technical staff to implement management and staff's business requirements into the software Application inretailenvironment.
• Experience in B2B, B2C and Ecommerce portals web application developments.
• Extensive experience in Card services companies, Payment processing companies, Mortgage services,
• Investments, Insurance, Payroll, Banking domain, Retail, commercial and corporate lending. Specific domain knowledge and experience in the asset management, capital markets, investment banking, retail & corporate lending, risk and regulatory reporting, accounting, treasury and mortgage lending.
• Adept in navigating complex issues utilizing advanced analytical competencies to harness data and drive change.
• Expertise with Supply Chain strategies/vendor manufacturing process methods to determine level of procurement and strategic sourcing strategies/plans and worked with vendors/peers to determine lead times, schedules, and cycle counts, established requirements needs.
• Experience working with Allocation and Implementation of JDA resources in a Digital Marketing, Retail,, Supply Chain,domainusingWaterfall andAgile (Scrum & Kanban) Methodologies..
• In - depth knowledge of creating use cases, functional design specifications, activity diagrams, logical, component and deployment views to extract business process flow.
• Great experience in conducting inventory, pricing and shipping cost analysis,promotions, competitor scans, coordinate marketing, rewards, loyalty program and merchandising initiatives through sales.
• Hands on experience in creating SQL Queries, Stored Procedures, Triggers, Views, Indexes in SQL Server with a strong understanding of data & analytics.
• Worked on interface designing and creating screenshots using wireframes and comps, and expert in using tools like MS Project and MS Visio.
• Interviewed SMEs and Stakeholders to get a better understanding of client business processes and gather business requirements.
• Conducted, created Use Cases, workflows, screen shots and Power Point presentations for the Web Applications
• Gathered and documented Non-functional requirements.
• Conducting requirement gathering sessions, feasibility studies and Impact Analysis and organizing the software requirements in a structured way using Rational RequisitePro to track development.
• Performed UAT and exposure to User Certification Testing (UCT) and Operational Readiness Testing (ORT)
• Expertise in understanding and supporting the client with Project Planning, Project Definition, Requirements Definition, Analysis, Design, Testing, System documentation and user training.
• Examined, analyzed and model Test plans, Use Case Model cases and Test procedures based Agile methodology.
• Well versed in writing queries/Scripts for Data Analysis and QA reporting and testing.
• Good knowledge of Workflows and Content Management Tools.
• Experience in implementing Microsoft Office SharePoint 2007.

TECHNICAL SKILLS

Languages: Dot.Net, Java; PL-SQL, Python

Databases: Oracle,SQLserver,SSIS, MS Access

Tools: AWS,JIRA, Confluence,PlanView,MsProject,AutoTask,ServiceNow Clarity PPM

Industry Standards: Agile, Waterfall,HIPAA,ISO, Six Sigma

ERP Tool: SAP,Salesforce,PeopleSoft,JD Edwards,Oracle Suite

Reporting Tools: QlikSense,PoweBI,Tableau, Informatica,Cognos, Crystal Reports, SQLServer

Documentation Tools: JIRAConfluence,SharePoint, Box

Design Tools: UXPIN, Balsamic

CMS Tools: Adobe AEM, OracleEndecca

Data Analytics: Google Analytics, Adobe Omniture Data Analytics.

CRM: Salesforce, SAP CRM

PROFESSIONAL EXPERIENCE

Confidential, Chicago, IL

Business Analyst

Responsibilities:

• Obtaining a detailed knowledge of the business process being followed in the project environment. Using Agile and XP methodologies performed roles of Scrum Master following sprint sessions and used Rally software extensively to write User Stories, assign tasks to individual team members.
• Extracting the business requirements from the end users keeping in mind their need for the application, and documenting it for the developers.
• Used TSYS on the E-Business Platform which strengthening the application position in the card industry providing cardholders with a superior, safer online experience.
• Used TSYS fraud control products include TSYS CardGuard, TSYS CardGuard Real Time Decision, TSYS Notification
• Conducted a budget planning of the project through walkthroughs and meetings involving various leads from Development, QA and Technical Support teams.
• Analyse business requirements and segregated them into Use Cases and activity diagrams using Rational Rose according thus defining the Data Process Models.
• Prepared Business workflow models that cover "How" business processes are accomplished.
• Analysed Business Requirements to produce System Requirements for the technical team using MS Vision.
• Various versions of the documents generated during the project were maintained and managed using Rational ClearCase.
• Collaborated closely with project manager to prepare project plans, budgeting, scope, features and analysed the existing system along with business process flow
• Conducted group-effort in documenting the Pre-Business Requirements documentation for current AS-IS and future TO-BE scenarios to assist new Project Managers in processes and methodologies orientation
• Tested the final application for Usability testing to verify whether all the User Requirements were catered to by the application.
• Bugs, which would enhance the usability of the application, were logged using Rational ClearQuest.
• Interacting with the developers on resolving the reported bugs and various technical issues.
• Involved in preparing a simple and detailed User manual for the application, for an intended novice user

Environment: MS Office, MS Vision, MS PowerPoint, MS Excel, WMS Database, UML

Confidential, Chicago, IL

Business Analyst

Responsibilities:

• Performed extensive "Gap analysis" of the Wealth Management application to document existing business process flows and derive requirements for the proposed functionalities
• Worked towards building digital wealth management application that help our client build brands and empower better decision making among their target audiences resulting in better outcomes.
• Analysed IT application for the software for expansion in Asia-Pacific.
• Used Rational Rose and UML to document requirements use cases and process flows like sequence, activity etc.
• Authored Meeting Agenda and Meeting Minutes for the meetings held with the Business and the technical team.
• Provided training to users, and involved in conducting UAT sessions to gain user confidence and approval.
• Worked closely with Senior Management to create Work-Breakdown Structure, Resource Breakdown Structure using MS Project.
• Assisted rollouts, tracked adoption and helped with production issues.
• Create project plans and technical requirements documentation for various projects directly impacting several hundred thousand customers.
• Write business requirements, and agile project environments.
• Performed Root Cause analysis to identify and recommend test scope and test approach improvements
• Administered Joint Application Development (JAD) sessions and interviewed end-users to elicit business requirements; Categorized and documented these requirements in the form of user stories and epics
• Collaborated with the Product Owner to conduct story writing workshops; Participated in writing user stories, defining acceptance criteria and estimating the level of effort to complete each user story Teamed-up with Subject Matter Experts to comprehend the artifacts within Investment Portfolio Management, Performance Management, Trade Lifecycle and Asset Management including asset allocation, asset diversification, risk & return analysis and cashflow management.

Environment: JIRA, MS Office, SharePoint (2010), MS Project, MS Visio, UML

Confidential

Intern and Database Analyst/Business Systems Analyst

Responsibilities:

• Conducted interviews with project managers, SMEs business users to collect requirement and business process information.
• Used waterfall methodology for this project.
• Documented HLD and LLD artifacts such as Business Requirement Document (BRD), Functional Requirement Document (FRD), and Software Requirement Specifications (SRS) from the gathered requirements.
• Developed PowerPoint presentations for monthly meetings with upper management.
• Teamed up with the credit allocation department to perform market survey and learn client requirements to assist the technical team in Software development.
• Assisted subject matter experts in writing Functional design documents.
• Performed SQL Queries for ensuring there are no anomalies and checked for data redundancy.
• Used UML to prepare Use Cases from the gathered requirements and created diagrams using Rational Rose.
• Assisted in preparation of UAT test plan, Test Cases, Testing Cycle schedules, Test Scenarios and implemented them with QA team.

Environment: Waterfall, UML, SQL Server, MS Office 365, MS Excel, MS Project, DB2, SharePoint 2007, Windows 10

Confidential

Business Analyst

Responsibilities:

• Gather benchmark data about jobs, compensation and benefits selecting the right candidate for the right job according to company’s requirements along with relationship building with overseas clients.
• Map out salary ranges for our open positions
• Calculate retention, turnover and internal mobility rates
• Report on key recruiting metrics and hiring costs.
• Assist hiring managers in designing hiring and training plans.
• Forecast costs by department and help create budgets.
• Analyze employees answers to internal surveys (like job satisfaction surveys)
• Assess results from our employee performance reviews
• Identify top reasons why candidates and employees choose to work with our company and recommend areas of improvement for our HR procedures.
• Educating employees about HR practices and policies.