Summary

Accomplished technology professional with expertise as a Systems Analyst, IT Manager, Systems Architect and Technical Project Manager skilled at bringing synergy to business with technology. Demonstrated success at creating and supporting technical solutions to exceed operational requirements. In-depth knowledge of SDLC, systems analysis, integration, CMMI, validation and Software QA experience and testing. Recipient of Schering-Plough Award for outstanding efforts of cGMP Workplan Consent Decree closure. Earned Schering-Plough's Shining Performance Award for Global Quality projects. Possess MS and BS in Information Technology.

Confidential

Manager, Business Analyst

• As a Third Party Administrator, our group integrated and administered prescription drugs benefits plans for PBM vendors. Managed a team of 6 Business Analysts and an offshore reconciliation group.
• Managed Pharmacy Benefit Management PBM and OnBase Document Management Systems portfolios. Over 100 PBM clients 200 plus OnBase Users and various departments.
• Responsible for the coaching, training and performance evaluation of the Business Analysts.
• Oversaw PBM batch file reconciliation for major PBM vendors, including Caremark, Optum Rx.
• Directed daily transaction and replacement file activities including daily DED and OOP adjustments and error/reject files.
• Oversaw conversion projects of PBM vendors from transactional to replacement file which simplified the reconciliation process.
• Managed PBM reporting and reject process increasing responsiveness to clients and minimizing complaints by 30 .
• Developed communication strategy to resolve customers' complaints built vendor relationship.
• Conducted daily Agile Scrum sessions to address ongoing issues affecting the HCR Health Care Reform .
• Managed OnBase Document Import Process DIP for several Claims systems and other documents to process internal and third party files import.
• Oversaw OnBase Testing Plan for Unit, Integration, Functional, Regression and UAT testing across multiple user groups.
• Managed OnBase Business, Functional Requirements and technical specification system workflows and integration process.
• Developed a Web back-office application to manage PBM Incoming and Outgoing files verification process and other aspects of accounts reconciliation.

Sr. Systems Analyst Confidential

• Participated in the development of detailed design specifications including service models.
• Researched, identified and recommended industry best practices for solving business and technology problems.
• Collaborated with quality teams to drive continuous applications improvement.
• Participated in process improvement, re-engineering process activities and lessons learned activities.
• Led and integrated business processes and Functional Requirements for Testing Environment.
• Led and conducted requirements gathering, service-oriented modeling, analysis and design activities.
• Collaborated with applications groups on business roadmaps, capability and alignment.
• Defined, analyzed, documented and articulated business and functional scope for business applications testing platform.
• Led multiple simultaneous projects, which involved integrating applications within existing testing infrastructure environment driven by enterprise program development and application development using System Development Life Cycle SDLC and Requirements Solutions Analysis RSA Methodologies.
• Acted as liaison between the Business Community, other Systems Analysts, Architects and project management groups.
• Presented and evaluated design solutions objectively and facilitated conflict resolution with other global resources within UnitedHealth Group.
• Participated in planning and implementation of new testing environments activities to mirror production for fully integrated applications.

Confidential

EDM Sr. Application Analyst

• Certified OnBase Systems Administrator OCSA and Certified DocuWare Systems Consultant.
• Created and configured OnBase Workflow to integrate business processes.
• Conducted business process analysis, discovery sessions gathered and harmonized business requirements to develop User, Functional Requirements and Designed Specifications.
• Successfully upgraded and converted OnBase from Version 9.2 to 11.00.
• Created and configured Document Import Process DIP and scheduler to process and run internal and third party files for OnBase archival.
• Created Document Import Process DIP to convert large back-file from legacy systems using multiple Document Types.
• Created and used AutoFill Keywords Set to automate data entry and accuracy of indexing for various OnBase Document Types.
• Installed and configured OnBase Web Server to facilitate access to remote Users.
• Created and configured OnBase E-Forms for User data entries in Workflow or free form entry.
• Installed and configured OnBase Workflow Timer Services.
• Configured Primary and Secondary Distributed Disk Services DDS to allow users from disparate domains to access modified OnBase documents from Disk-Group s .
• Developed Testing Plan and executed Unit, Integration, Functional, Regression and UAT testing across multiple user groups and development teams. Additionally, performed user training.
• Developed business processes and system workflows and executed integration, regression, user acceptance, and systems testing.

Confidential

Document Management System Consultant

Project Descriptions: Norfolk Southern NS was seeking to replace their PCDocs Document Management system because it was no longer supported by the vendor and viable for their evolving day-to-day business processes. They were contemplating two other in-house Document Management Systems in use Autonomous WorkSite and Content Manager as a targeted replacement. As such, I was engaged to provide recommendation and the following:

• Determined and documented business and functional requirements for a replacement system
• Developed DMS Assessment, GAP Analysis Plan and developed Build vs. Buy analysis as part of system legacy assessment process. Documented, as part of their As-Is requirements, document retention policy
• Developed DMS To-Be Requirement Specifications and Workflow
• Developed Requirements Traceability Matrix RTM and produced Project Summary Report

Confidential

Principal Systems Analyst Applications

• Led, deployed and performed hands on work as a Quality Assurance QA Workstream Led on a Global LIMS ERP/MRP Web based Interface Project. Identified requirements, designed and approved Test Scripts and execution plan.
• Achieved significant results in integrating a Laboratory Information Systems LIMS with ERPs Systems using middleware solution WebMethods to improve operational agility raised quality of service and need for real-time data availability between ERP/MRP and LIMS Laboratory Information Management Systems . Resulted in savings of more than 220,500 per site and approximately 1,400,000 globally.
• Performed System Analysis and collaborated with Business Units to develop requirements. Converted requirements into functional requirements for software development. Participated in Database Modeling process and Entity Relationship Diagrams activities.
• Recipient of Schering-Plough's Shining Performance Award for achievements and contributions to critical projects.
• Supervised four team members, contractors and held responsibility for monitoring project progress. Performed detailed Quality Assurance functions and Functional Verification testing. Created and executed test strategies and maintained test plan documentation.

Information Sys Quality and Project Manager, Confidential

• Oversaw Systems Development Life Cycle deliverables and technical support for global systems and Consent Decree projects.
• Managed key Consent Decree technology projects performed gap analysis, developed RFPs and conducted cost benefits analysis. Managed a Reference STD Tracking and Inventory System and WhereUsed projects oversaw Systems Development Life Cycle deliverables for Consent Decree projects.
• Managed scopes of work, timelines and system remediation budget of 400,000.
• Developed Crystal Reports for Reference Standards Project using PL/SQL and Oracle backend. Saved a total of more than 150,000 in consultancy fees.
• Led Workstream Team for Laboratory Projects worked with business clients to review, edit and approve validation deliverables documents to include URS, FRS, TM, Testing Plan and Testing Summary Reports. Structured and organized data using Data Modeling and Entity Relationship principles to create Crystal Reports for laboratory system using SQL queries and an Oracle back end.
• Recipient of Schering-Plough's Award for outstanding efforts, teamwork, collaboration and dedication on the closure of cGMP Workplan Validation Consent Decree Significant Steps.
• Performed Reference Standards system implementation and on-going training.

Manager, Information Technology - Confidential

• Led day-to-day operations, project management and maintained operational budget of more than 655,000 for the Information Technology department.
• Managed critical production systems to include Enterprise Resource Planning ERP/MRP , Payroll and Financial Reporting Systems, Millennium Lab Systems , Document Management Systems, Computerized Maintenance Management Systems CMMS and Building Management Systems BMS .
• Manage an ERP/MRP Financial and Manufacturing Modules for year-end closing.
• Managed 5-member team and contractors to include coaching, training and performance evaluation. Created IT strategy aligned with and supporting current and future business objectives, systems implementation, Integration and overall IT Infrastructure.
• Deployed and managed an Electronic Document Management System Documentum . Managed scopes of work, budgets and timelines for site projects.
• Served as Architect for an ERP/MRP database conversion upgrade from 16 Bit MDBS to 32 Bit Titanium , resulting in vastly increased system performance.
• Spearheaded overhaul of payroll processes assessed legacy system and procedures, upgraded system to isolate payroll traffic to single source server, which significantly increased productivity.

Technical Proficiencies

• Platforms: Windows 2000/XP, Windows Server 2000/2003/2008, Terminal Server, Citrix, SQL 2000/2005/2008
• Applications/Tools: Microsoft Word, Excel, Outlook, PowerPoint, Access, dBase, COBOL, SQL, SQL Server 2000/2005/2008, MySQL, phpMyAdmin, HTML, XML, MS Windows Server 2003, MS SBS 2008, IIS 6, IIS7, LIMS BASIC, Toad for SQL, TDA Toad for Data Analyst , TSO, Visio Technical, MS Project, DICOM, HL7, Crystal Reports, Oracle, LabWare LIMS Ver. 5, Workflow, EDMS Electronic Document Management Systems Documentum, MetaViewer, Certified DocuWare Systems Consultant, OnBase Certified System Administrator OCSA , Reference STD Tracking and Inventory System

Technical Training and Skill Development

Computer Validation Software Quality Assurance Project Management for IT Professionals Project Management Operation Preparing for the PMP Exam Workshop Fourth Shift MRP/ERP Administering SQL Server Querying MS SQL Project Management Operations Cisco CCNA Training Windows 2000 Administration Windows NT/2000 Server and Implementation Definity Switch AT T Administration DICOM Timekeeper Central Operations KRONOS Enterprise LAN Management Advanced LAN Management Job Control Language JCL Certified LabWare LIMS Professional Ver. 5 MetaViewer CMMI v1.2 SDLC Lean-Agile Scrum Development Methodology Introduction to WebMethods Ver. 7.1, OnBase Certified System Administrator OCSA , OnBase Certified Workflow Administrator OCWA , Values Based Leadership