PROFESSIONAL PROFILE:

• Excellent presentations skill and Flexibility in adapting to a wide range of work environments by inculcating new relevant skills with ease in a time sensitive frame.
• Excellent Communication skills with ability and willingness to work towards the business and technical requirements of clients and users.
• Highly experienced with in the development, implementation, and integration of strategies within a team-oriented environment, utilizing quantitative and qualitative analytical skills, conducting Cost-Benefit Analysis.
• Highly Experienced with Workflow Analysis, Modeling, Entity Relationship Diagrams ERD , Process Modeling, Data Flow Diagrams.
• Expert in Writing Test Cases, Test Plan and Quality Assurance.
• Knowledge on creating various reports and data analysis for the purpose of making key decisions.
• Worked on product roadmap in order to give overview of the product development progress.
• Proficient in Software Development Life Cycle SDLC .
• Excellent skills in writing Business Requirements Document BRD , Use case Document, Functional Requirement Document FRD , Systems Design Specification SDS , workflow and diagramming skills for drawing UML diagrams such as Activity diagrams, Class diagrams and Sequence diagrams, Dataflow diagrams.
• Experience with SharePoint for document management
• Use of SQL to view and analyze data.
• Extensive experience in identifying systems requirements, defining business processes, identifying risks and Impact analysis, UML Unified Modeling Language and Use Case Diagrams.
• Proficient in interacting with Stakeholders, Subject Matter Experts SMEs , System Analysts and Technical team with excellent communication and interpersonal skills.
• Identify Stake holder RACI matrix , Client Interaction and prototyping to gather specific requirements, Sort and Prioritize requirements MOSCOW technique
• Strong knowledge in using GAP Analysis and Strengths, Weaknesses, Opportunities and Threats SWOT analysis and implementing it in the business process.
• Worked on different models Agile, Waterfall and Iterative, ITIL as per the needs of the project.
• Experience in performing end-user interviews, leading requirements gathering sessions, and User Acceptance Testing
• Highly Experienced in User Story writing, Feasibility studies, Document generation, conducting Product Development Methodology, Joint Application Development JAD sessions for requirements gathering, analysis, design through interviews, workshops with user s , subject matter experts SME's , and business stakeholders.
• 7 years of work Experience as a Business Analyst/Data Analyst in Banking, Insurance, Software Products, Healthcare/Pharmaceutical domains.
• Thorough understanding and business domain knowledge with projects dealing with Loan Processing, Mortgage Loan Application, Transfer Agency, Fund Accounting, Healthcare.

SKILL SET:

• Requirements Tools: Clear Case, Clear Quest, JIRA and SCRUM
• Modeling Tools: Rational Rose, UML, and MS Visio
• Utilities: MS Office Suite, MS Project, MS FrontPage
• Databases: Oracle 9i/10g/11g, MS Access, My SQL
• Testing Tools: Win Runner, Load Runner, Test Director, Quality Center, and JIRA
• Languages: C, .Net, PHP, HTML, XML, AJAX, platform Linux, CSS, Java Script
• Operating Systems: Windows NT/2000/XP, UNIX, Linux
• Methodologies: SEI-CMM, RUP, SDLC, SWOT, Cost/Benefit, Six Sigma

PROJECTS SUMMARY

Confidential

Business Analyst

The company wanted to drive new business by helping agents obtain accurate quotes and process applications more quickly for which it developed a portal solution based on Microsoft technology called EASE Electronic Agent Sales Experience. This is an Internet based portal for insurance agents that help increase their productivity while delivering faster customer service. Providing agents with an easy means of serving a large customer base helps the company achieve its goal of increased revenue, improved customer service, faster workflow. Because its independent agents often represent more than a single health insurance company, Assurant wanted the solution to be easy to use, thus encouraging agents to recommend Assurant Health to their potential customers. More applications are submitted electronically, which helped their staff avoid time consuming manual entry of application details.

Responsibilities:

• Interacting with the stakeholders to get a better understanding of client business processes and gather business requirements.
• Managed all the requirements making requirements available to all team members.
• Created test plan and test cases for user acceptance testing.
• Conducted informal Sessions to develop an architectural solution that the application meets the business requirements, resolve open issues, and change requests
• Performed Risk Analysis on vendor/third party tools along with Benefit Analysis to reduce potential system risk.
• Assured that all Artifacts are in compliance with corporate SDLC Policies and guidelines.
• Monitored client expectations and conducted user interviews.
• Created documents like the Business Glossary to facilitate the other teams in understanding client business.

Environment: MS Office Suite, Rational Rose, Oracle, UML, MS Project, XML, SQL Plus, MS Visio.

Business Analyst

Confidential

The project was aimed at implementing a development tool called the CSPro. Customer service Professional . This tool is used for collating information from the front end as well as Web Interface and then displaying concise information on a single platform / page for the Customer Service associates with respect to information pertaining to a participant's Healthcare. Instead of logging on to different tools for data pertaining to a participant, a customer support associate can login on to this tool causing information appearing on different interfaces to be available on a single platform whenever a participant calls the support center.

Responsibilities:

• Analyzed client requirements and prepared Analysis documents
• Interacted with the Consultants to review requirements and clarified queries with respect to the requirements.
• Facilitated JAD/JAR sessions with SME / business users to gather and document requirements.
• Organized and Conducted reviews and Inspections with SME's on the requirements
• Documented project related artifacts and forwarded them for Onsite review and stored them in the Project database.
• Assigned tasks to the team keeping in mind the complexity and priority of the tasks.
• Organized and conducted training sessions to keep the team well versed with respect to Domain knowledge.
• Reviewed tasks and provided required inputs and ideas with the team.
• Provided tasks based on reports to the Manager and evaluated team SLA Service Level Agreements on weekly and monthly basis
• Managed and motivated the team and raised the environment high in order to achieve maximum efficiency and productivity.
• Facilitated team meetings and reviews.
• Provided project leadership to the development team, schedule control, status reporting, client/project team coordination and quality assurance.
• Provided service specific expertise for Data, Foundation specifications.
• Conducted reviews and Hand off to Configuration Analyst.
• Initiated discharging basic project management/project Coordination responsibilities
• Documented project related artifacts and forwarded them for Onsite review and store them in the Project database.
• Assigned tasks to the team members keeping in mind the complexity and priority of the tasks.

Environment: IBM Mainframe, DB2, CICS, SAS, Microsoft Office, VB Script, .Net, MS SharePoint, MS Visio.

Confidential

Business Analyst

Confidential: An application that management and staff could use in their day-to-day jobs for a more streamlined workplace environment. Users would have widgets on their dashboards, which would alert them of escalations, exceptions and processes, as well as community news and feeds. Users can also view who of their team members were in the office on that day or offline through a range of status.

The Workflow application provides users with the ability to view scanned transaction documents in the form of work items . These work items contain client information pulled from EXPAG as well as the transaction images associated with them. EXPAG is the Mainframe application that stores and maintains customer account information. This is also used to process financial transactions and Non-Financial Transactions. One Quick Application was used to authenticate and retrieve client details for quick verification of Main Office.

Responsibilities:

• Prepared Project Objectives, Scoping Review, Ongoing activities, Project milestones, Project Plans, Project dependencies, Project Communications, Business Requirements Solutions Document, Migration Requirements Solutions Documents, Functional Requirements Specifications, Infrastructure Requirements Solutions Documents along with the project Manager, business plans and projections for presentation to stakeholders, members of the management and for strategic initiatives of the organization.
• Conducted one-on-one interviews, group meetings, Brain storming and JAD sessions with important stakeholders including external customers to gather requirements about the new output report.
• Model the as-is system and doing the complete GAP analysis for the existing system in order to map it to the To-Be system.
• Converted the documents into eligible functional, non-functional, report and interface requirements.
• Designed and developed Use Cases, Activity Diagrams, and Sequence Diagrams using UML in MS Visio.
• Prepare and deliver presentations to stakeholders to inform the project progress and convey upcoming activities.
• Interface with database analysis, application development, and quality assurance staff to ensure consistent transitions and maintenance of traceability.
• Worked with QA team to design test plan and test cases for User Acceptance Testing UAT .
• Used Microsoft SharePoint for document management.
• Provided user training and development by creating training documentation including job aids, user manuals and hosting Web-Ex training.
• Played an active role in the Business Insight Team, which was a company driven initiative in disseminating knowledge on the overview of the functional domains.

Environment: Windows NT, Oracle, Java, JSP, MS Share Point, JavaScript, MS Visio and ASP.NET

Confidential

Business Analyst

Responsibilities:

• Conducted Gap Analysis by identifying existing capabilities, documenting the enhancements to meet the end state requirements.
• Suggested measures and recommendations to improve the current application performance of Cashbox and TV2
• Conducted JAD and worked with the customer service team teller group in knowing what they required to have an effective and efficient customer interaction platform
• Worked on derivatives, mortgage backed securities, bonds by using financial software that were custom made.
• Assisted the Project Manager in managing project resources and project timeline using MS Project.
• Explained the business processes using UML diagrams such as use cases diagram and flow charts.
• Worked with the System Architect to evaluate the system and successfully integrate the transaction.
• Worked on their online retail banking application
• Session with management, SME, users and other stakeholders for open and pending issues.
• Helped the web technology team in website development.

Environment: Windows 2000/XP, UML, Rational Rose, MS Visio, MS Project, HP Quality Center, SQL, UNIX. RUP, MS Excel, MS Word

Confidential

Business Analyst

As an IT Analyst, involved in huge hit User Interface Infrastructure migration project. The scope of project is to migrate legacy applications VAX/VMS, Z/OS, AS400 user interface from Reflection Attachmate to Blue zone. The objective is to windup Reflection Attachmate and to roll out Blue zone interface with no issues for existing 7000 user bases. Setup the Helpdesk BPO team to support the production issues after the 60 days warranty period. Helpdesk BPO team is in full swing now.

Responsibilities:

• Interacted with the software development team and executive team to liaison the business requirements to ensure that the application under development confines to the business requirement.
• Served as a liaison between the business and technical team.
• Performed analysis and reporting of marketing and operational data. Develop and monitor web metrics.
• Interacted directly and assisted project manager and team members to allow compliance with successful implementation of project within time and cost.
• Managed project risk management and business process analysis reviews over the implementation of different applications.
• Worked with Oracle databases to create data objects necessary to analyze and report findings, including tables, functions, stored procedures, views, and indexes.

Environment: Microsoft Office Suite, MS Visio, MS Project, MS Excel, JSP, Windows XP, Solaris, Requisite

Confidential

Business Analyst

Responsibilities:

• Created the functional requirements specification from the business requirements. Participate in JAD Session with the business users.
• Analyzed and prioritized user and business requirements as system requirements that must be included while developing the software.
• Worked on projects with different domains such as Financial Mergent Online Healthcare/Pharmaceutical Novartis and Abbott , Publishing House MEI , Government and Semi-Government Gujarat Govt. and UNCC, NCSU .
• Gained better understanding of SDLC methodology working on different domains and types of projects.
• Prepared logical Data Models that contains set of diagrams and BRDs Business Requirement Documents supporting documents containing the essential business elements, detailed definitions, and descriptions of the relationships between the actors to analyze and document business data requirements.
• Depending on the type of project worked on different methodologies such as AGILE, Waterfall and Object Oriented OO
• Created user manuals for various projects and in house products such as Survey Plus, Survey Net and Archive Plus.
• Planned and defined system requirements to Use Case, Use Case Scenario and Use Case Narrative using the UML Unified Modeling Language methodologies.
• Created Use Case Diagrams, Activity Diagrams, Sequence Diagrams, Class diagrams and ER Diagrams in MS Visio.
• Worked on Wire frames during the Elaboration Phase Conducted JAD sessions with management, SME, vendors, users and other stakeholders for open and pending issues.
• Scheduled meetings with developers, SAs System Analyst and testers to collaborate resource allocation and project completion using MS Project.
• Assisted with User Acceptance Testing with prospective users. Developed and maintained Standard Operating Procedures SOP .
• Worked on projects that involved usage of XML related technologies.
• Working on MS SQL Server Data Warehousing for one of the in-house product called Archive-Plus, a tool to archiving and purging data. Attended the training for understanding the concepts of extracting the data from multiple databases, transforming in a format compatible and loading the same.
• Conceptualized the website and did technical and web-based content for Archive-plus.com
• Aware of concepts of creating reports on daily, weekly and monthly basis for strategic and tactical decision making process.

Environment: MS Visio, MS PowerPoint, MS Word, XML MS Project, MS Outlook, SDLC, White paper, CMS, OO analysis, UML, MS SQL Server, Product marketing.