Professional Summary:

• Over 5 years of experience in gathering business requirements, defining business process flow, system analysis, business process modeling and analysis.
• Experienced in conducting Joint Application Development JAD sessions, project meetings, reviews, walkthroughs, and customer interviews.
• Expertise in writing Business Requirements Document BRD , Functional Specification Document FSD , Non-Functional Specification Document, System Design Specification, Use Cases, screen mockups, and training manuals.
• 7 years of experience in implementing Waterfall and Iterative Software Development Life Cycle SDLC methodologies such as Rational Unified Process RUP and Agile.
• Expertise in feasibility requirements analysis, design, construction, testing, implementation, requirement prioritization and UML methodology
• Skilled in gap analysis using AS-IS and TO-BE business process, SWOT analysis and cost/benefit analysis.
• Proficient at coordinating various technical and administrative teams to develop process and verifying adherence using the Requirements Traceability Matrix RTM .
• Expertise in change request management and developing configuration management documents.
• Experienced in developing test plans, cases, scenarios and strategies as per the business requirements to match the functional requirements and UML diagrams.
• Experienced in SQL queries to extract data from various databases for data analysis and generating reports per the formal specified Subject Matter Experts SME's
• Extensive knowledge of manual and automate test scripts using Win runner, QTP, Load runner
• Significant experience in conducting User Acceptance Testing UAT verifying performance, reliability and fault tolerance issues

Software Skills:

• Business Modeling Tools: MS Visio, UML, Rational Rose, Rational Requisite Pro, Methodologies: Rational Unified Process RUP , SDLC Waterfall Method, Agile Methodology
• Database: SQL Server 2000, MS Access
• MS Office Vista/XP/Professional 2003: Word, Excel with Macros, Power Point, MS Project, Outlook
• Web Application: ASP.NET with VB

Work History: UCSF Medical Center SFO, CA Nov. 2011 Present

Confidential

As a Business Analyst

• Gather, Track, Manage and prioritize the requirements and client side change and its repercussion in SDLC Created requirements documentation, completed workflow analysis, improved screen navigation quality tested application, produced and presented training manuals Defined requirements and collaborated on the design for several staffing and payroll systems interface projects including tax preparation systems
• Conducted JAD sessions to allow different stakeholders to communicate their perspective with each other, resolve any issues and come to an agreement quickly.
• Interacted with business users of Facets claim processing system and gathered the gaps faced by them in the existing applications
• Documented Software Requirements Specifications SRS , Use case documents and System Design Documents and communicated them with IT teams
• Managed system requirements and requirements traceability matrix RTM , and Scenarios using Requisite Pro.
• Used Rational Software Architect to carry out business modeling and created use case diagrams, and activity diagrams, worked on change management process.
• Implemented the HIPAA privacy and Security regulations to enhance the capabilities of the systems to process new products
• Involved in writing of SQL queries in SQL Navigator and performed data analysis on gathered data.
• Reported defects via the HP Quality Center tool to the developer.
• Supported business during UAT testing to research issues with the new functionality and log defects
• Created and managed project plans, issue logs, scope management, and resource management and scheduling. Prepared Use cases for ensuring the overall cover-ups of the requirements and reviewed test cases for proving inputs for QA Responsible for the project management activities of a business object based consumer web application including employee portals and payroll, tax withholding and finance. Responsible for project planning, project management methodology implementation, issue/risk tracking, scope and resource management through Software Development Lifecycle.

Confidential

As a Business Analyst

• Facilitated JAD sessions, introduced use cases into application development methodology and created client approval process for project methodology Prepared and maintained requirement documentation with use of UML for SDLC Assessed the data for individual health plans, designed the system work flows and client side change and its repercussion on the overall design
• Gathered requirements and analyzed them to convert into functional and non-functional requirements
• Conducted meetings/interviews and JAD/JAR sessions with stakeholders to collect business requirements, analyzed the root cause of the problems and developed use cases using MS Visio
• Gather information about the health care provider enrollment, billing and health care claims processing and its performance analysis
• Prepared storyboards and business Workflow/flow charts processes and models that cover How business process models are prepared
• Responsible for defining and documenting System Requirement Specifications/feature requirements and supplementary requirements, creating requirements traceability matrix RTM
• Experience working on Medicare, Medicaid insurance, health care regulations and its terminology
• Published documentation including: project charter, project plan, risk assessment, Prioritization of business requirements, Use case documents , workflow diagrams, output requirements, and project issue log. Assisted Project manager in project planning, team development, resource allocation, risk management, user integration and implementation for a efficient web applications. Involved in various business operations and helped the organization to achieve cost-effective production with increased quality, efficiency and satisfied customer service.
• Involved in documenting the business process by identifying the requirements and also involved in finding the system requirements.

Confidential

As a Business Analyst

• Acted as primary liaison between the client departments and the Information systems IT department performed analysis, review, and estimation of client requests prepared and reviewed system requirements, and client documentation help prepare and execute detailed test plans and test cases. Project duties included multiple task project assignments, scheduling and tracking facilitating meetings with all levels of the business community for requirements gathering, project development, design considerations, impact and risk analysis, and quality control of client acceptance testing. Utilized corporation developed SDLC methodology and prepared mock screen for patient check in and checkout web page using Visio. Reported to Project Manager of cost and Benefits Analysis and interfaced directly with all levels of the health care departments.
• Gathered and documented business requirements from Trading Partners, user groups and vendors via workshops, interviews and surveys
• Worked in close collaboration with the Project Manager and hospital administrative staff to gather, analyze and document the functional requirements for the project
• Worked in Healthcare Claims Administration Healthcare Claims Processing 837/835 includes facility claims and professional claims
• Worked with administrative department for HIPAA 837 Testing
• Worked with administrative and technical Team for insurance claims validation and verification Process Pre-Adjudication
• Submitted change requests and worked with change request records in Clear quest.
• Involved in Configuration Management, Requirement management and analysis
• Provide technical and procedural support for User Acceptance Testing UAT
• Involved in documenting the business process by identifying the requirements and also involved in finding the system requirements
• Handled the technical documentation from the client side
• Testing and quality assurance performance for the designed systems

Confidential

As a Business Analyst With DOE clearance

• Supervised a staff of four Programmer Analysts responsible for the maintenance and production support of the application areas in Hydropower grid design and Maintenance, Accounting, Supply Duties included: analysis of all client requirement requests design and preparation of system specifications for client projects recommendations for computer hardware, software and operational procedures preparation of job schedules and staff assignments education and staff training production support and project control. This position was also responsible for interviewing, counseling, and evaluating personnel. Reported directly to the Project Manager of Systems and Programming and interfaced directly with the client community and all levels of the associations management Project management of the research projects of hydro power development in India Actively involved in database design and GIS based mapping system for hydropower potential sites.
• Assisted in total team facilitation and client meetings
• Identified critical issues tactfully and solved in timely manner during the project execution
• Handled the technical documentation from the client side
• Testing and quality assurance performance for the GIS software
• Bridge the gap between the client and technical team