SUMMARY

• Project Manager Business Analyst with 10 years of experience delivering SME expertise on large scale enterprise solutions in Banking Financial Services- Retail Banking, Credit Cards, Insurance, Lending, Retirement Services, Brokerage and Telecom Sector
• Well experienced in leading project teams and managing Project Initiation, Planning, Executing, Controlling and Closing associated with high visibility projects on Product launches, trade, Conversion, diversifying financial credit portfolio and Product support. Liaison between senior leadership and major stakeholders to establish strategic plans and objectives for programs or projects
• Created and delivered SOW, Project Plans, and oversaw full lifecycle end-to-end program or project management ownership of the entire process
• Developed and implemented Program and Project level processes, procedures and performance metrics
• Proficient in all phases of the Software Development Life Cycle SDLC , Agile-Scrum and RUP
• Expertise as a BA: Gathering requirements, business rules, creating Business Process Models BPMN , supporting QA/testing activities and User Acceptance Testing UAT
• Thorough experience working in the Banking, Credit card, Insurance Retirement industry on design analysis of Product launches, Servicing, conversions, Claims processing, Billing and payout, Enrollment of IRAs, Plan bookkeeping with OMNI, Beneficiary services, payout Distribution, Investment services and Asset, Inventory Management and Plan sponsor services
• Acted as a liaison between the Business teams, Legal Compliance, Architecture Boards and all technology teams and facilitated cross functional interaction on Business Rules and logic
• Expert in Scrum/Kanban to efficiently handle Epics, breakdown to write user stories, act as a Product owner and deliver working product increments, track progress and wear multiple hats
• Experienced in handling project sprints in Scrum and handling Iteration Planning, grooming and tracking user stories, refining Product Backlog, Retrospective meetings, daily standup meetings
• Well versed with organizing storyboards, Kanban, Planning Poker estimation, Fist of Five consensus building, keeping the Sprint Backlog and Sprint burndown chart
• Experienced in Eliciting, modeling and refining requirements using Use Cases and UML Diagrams like Activity, Class, ER, Sequence and Collaboration Diagrams
• Experienced in conducting document analysis, stakeholder interviews, surveys, questionnaires, JAD sessions, brainstorming sessions, reviews and walkthroughs
• Strong visual and process modeling skills in Enterprise Architect, BPA,MS Visio and Rational Rose
• Strong expertise in documenting as-is and to-be process target state, gap analysis, creating requirements traceability matrix to track requirements and Business Rules, UAT and Test plans
• Motivated self-starter with exceptional team building, leadership, and interpersonal skills
• Excellent analytical and problem solving skills with the ability to handle multiple tasks effectively and quickly master new concepts and subjects

TECHNICAL SKILLS

• Requirements Tools : Rational ReqPro, RRC/RTC, DOORS, Starteam
• Modeling Tools : MS Visio, Rational Rose, Oracle BPA, Enterprise Architect
• Testing Tools : HP Quality Center, ALM, ClearQuest defects
• Other Tools : MS Office, MS Project, Adobe Photoshop, Confluence, Rally, SnagIt, C/C , ROI, Cost Planning, Cost Benefit Analysis, Oracle BPM /BPI Business Process Improvement , Business Activity Monitoring Dashboards, Process Composer, BPEL on Oracle 10g/11g
• PROCESSES METHODOLOGIES
• Rational Unified Process RUP , Kanban, TDD, Requirements Gathering, JAD, SQL, Object Oriented Analysis and Design, User Acceptance Testing UAT , BPMN, End-User Training, Pattern Matching, Reengineering, Change Management, Requirement Specification, Project Management, UML

PROFESSIONAL SUMMARY

Confidential

Project Manager/Sr. Business Analyst

Worked with the Credit Card servicing backend web-services team on several Product support, launch, Product trade and conversion projects for the Website, Mobile and customer care channels. Primary liaison between the business users and IT to deliver various operational enhancements, business rules and new features to meet customer servicing needs

Responsibilities:

• Developed and maintained detailed project plans, action item registers, major milestone timelines for all assigned projects and process workflow documents to support business needs
• Managed and served as a BA on wide portfolio of assigned projects in Card activation, security, fraud disputes, payments, API platform migration, customer rewards and benefits to completion ensuring on-time delivery, meeting of budgetary demands, and maintained overall project ownership
• Managed project status and information in the form of formal briefings, project update meetings, and written, electronic, and graphic reports
• Acted as a liaison between the Business and IT teams for requirements discovery, Requirements Planning prioritization and to prepare the business case including all business rules
• Served as a primary contact for the team to plan cost projections for development, Cost Benefit Analysis and constructed BPM, Activity models
• Tracked project schedule using MS Project and prepared delivery estimates
• Initiated Requirement gathering, analysis validation and authored Requirements documents
• Interacted with Legal Compliance team to include regulatory aspects approvals on fees, disclosures and related legal publications
• Documented various phases of the enhancements/development and details of each iteration.
• Prepared Use Cases for all system requirements in line with the SDLC process, where needed
• Organized and documented meetings with business created process flows in Visio
• Analyzed plan data using SQL queries and procedures for consistency

Confidential

PM/BPEL Analyst Contract for Cognizant

Project Manager and Senior Business Analyst for the end to end analysis, design and production support effort for Retail Banking, Brokerage and Mortgage LOBs. Responsible for analyzing business needs of several LOBs and preparing the specs for the Business Process Management BPEL team

Responsibilities:

• Facilitated project initiation with key people like stakeholders, product owners and architects to investigate the business needs and prepared formal proposal RFP/RFI
• Worked on IT Planning, Technology readiness and Deployment plan for BPEL projects
• Followed a TIAA-CREF preferred hybrid SDLC-Agile model across projects to use the best practices of both SDLC and Agile for Sprint Planning, effort estimation and grooming user stories and prioritized the Product and sprint backlog for the BPEL team
• Participated and organized the Release Kick-Off, Sprint Kickoff, Sprint Planning Review, Daily Standup, Production Readiness Review and Release and Sprint Retrospective meetings.
• Supported design and implementation in SDLC of the core Business Process Management suite BPEL in Oracle 11g handling millions of transactions a month for several products
• Worked with business partners to define the Project Charter, Budgeting, Resources and SOW
• Served as a liaison between business and IT for Requirements discovery to capture business rules, traceability, scope and objectives
• Monitored and defined metrics for BPEL IT processes for improving IT governance in the given Project Portfolio for PMO guided Organizational Development
• Organized meetings, questionnaires, brainstorming, focus groups to document requirements and lead requirements review sessions to evaluate function to form mapping
• Primary analyst for Requirements gathering, analyzing, and authoring use cases in SDLC
• Authored vision documents, Business process models in BPMN, details of process flows and narratives and interfacing control documents to include the business rules and logic
• Handled the testing lifecycle by developing test cases, test plans and performed manual tests
• Tracked project scheduling builds, work items, releases and hours for coding
• Documented various phases of product life cycle, and details of each iteration execution.

Confidential

Business Analyst

Worked on developing a new Lending platform for credit cards and refining the Credit and Mortgage disbursement application where customers can login to view account details, make payments, transfer funds between accounts, bill pay and update information. Developed system requirements for the Mortgage loan origination system

Responsibilities:

• Gathered Mortgage and online suite requirements from business users and analyzed them
• Acted as a liaison between the Business and IT for requirements discovery, Release Planning, Resource planning and to prepare the business case
• Analyzed business requirements and constructed models on business rules and logic
• Initiated Requirement gathering, analyzing, validating, and authoring use cases using UML
• Prepared Use Case documents for all system requirements and followed the SDLC process
• Created Use Case Diagrams, Activity, Sequence and ER Diagrams in MS Visio
• Interacted with Legal Compliance team to include regulatory aspects, approvals
• Held JAD sessions, finalized business requirements prepared functional specifications
• Involved in Inception Phase and prepared logical data models, BRD, supporting documents in DOORS containing essential business elements, definitions and descriptions of the relationships between the actors to analyze and document business rules
• Documented various phases of product life cycle, and details of each iteration execution.
• Arranged meetings managed meeting minutes created Business process flows in BPMN
• Worked through the testing lifecycle by developing test cases, test plans, manual tests on HP QC
• Wrote SQL commands and procedures to check for newly provisioned credit data for consistency
• Used MS Project for project scheduling, worked with coders in development
• Effectively implemented the Change Management and Configuration Management process.
• Prepared user guide support documentations and assisted in UAT
• Expanded the existing requirements repository tool as a value add, trained team on it

Confidential

Business Analyst Mortgage

Identified and gathered requirements on a mortgage application and its online access. Conducted rigorous quality management, tested and documented specifications. Facilitated a better understanding of business requirements between the business users and the software development team

Responsibilities:

• Acted as an interface between business team and the project team
• Identified and documented business requirements and applications extending support to those requirements as per the SDLC based Application Maintenance Process.
• Translated the business requirements into functional requirements using DOORS and ReqPro, constantly interacting with the business and project team to ensure accuracy
• Identified internal system requirements, design and configuration set-up for the web based UI
• Developed strategic partnerships with the business units to develop a solid knowledge base of the Business Rules, including the business plan, products and process
• Organized documented business rules and process models in BPMN and Visio
• Used SQL queries to check data and testing database to meet specific test scenarios
• Developed test scenarios, test cases and implemented the master test plan
• Helped set right expectations from the project for the business team
• Assigned problems to appropriate software development team for fixes in Quality Center
• Conducted project related presentations, support manuals, UAT logs
• Achieved high team performance, dynamic team player

Confidential

Business Analyst

Sprint Nextel offers a comprehensive range of wireless and wire line communications. After merger of Sprint and Nextel in 2005 the company decided to integrate the two complex billing systems Ensemble and PLab by performing rate revision migrations to the existing product line up.

Responsibilities:

• Developed the Business Requirements document after interviewing the stakeholders, like business users, application SME's, Project management people and system architects
• Worked as a liaison between the business and technical side to convey the business rules and requirements to the system architects
• Managed the entire functional requirements life cycle using RUP
• Designed and developed Use Cases, Activity Diagrams, Class Diagrams, Process flows and Sequence Diagrams using UML and BPMN
• Used Rational Req.Pro for making RTMs and derive FRDs and other project documents.
• Facilitated meetings with various groups and getting the status of the project and tracking the progress with the timelines
• Created Moments of the Meeting and published them to all the stakeholders
• Created and maintained RTM for tracking requirements with test cases and confirming the testability of all the requirements
• Used SQL to query log files and validate test data. Executed tests scripts and manual testing
• Assisted with user acceptance testing.
• Worked with the clients on the final signing process in the User Acceptance stages.

Confidential

BA/QA Analyst

ProphIT was a scalable, extensible application solution for Customer Service Representatives CSRs to manage customer calls. Worked on the redesign- an enhanced version with improved functionality. It allowed query and updated the back-end credit card processing systems of Total Systems through an intuitive, responsive and stable web-based interface.

Responsibilities:

• Served as a liaison between business team and the project team by assisting the business in identifying, understanding, and documenting their business needs.
• Collected and documented business processes as well as business rules.
• Participated in the identification, understanding, and documentation of business requirements, including the applications capable of supporting those requirements.
• Translated the business needs into system requirements, communicating with the business on a non-technical level, and with the System Analysts on a more technical level
• Documented and delivered Functional Specification Document to the project team.
• Assist the PM in setting realistic project expectations and in evaluating the impact of changes on the organization and plans accordingly
• Conducted project related presentations