Summary:

• MBA with 8 Years of experience as a Business Analyst in Health Care, Retail, Mortgage, Government and Staffing Industry.
• Proficient in all stages of a full Life cycle implementation from Requirement Gathering, Design, Testing, Roll out, Training and Support.
• Extensive experience in Implementation and Upgrade projects.
• Expertise in Software Development Life Cycle SDLC including the Waterfall Model, Agile Methodology, Rational Unified Process RUP .
• Excellent Business writing skills for Business Requirements Document BRD , Use Case Specifications, Functional Specifications Design FSD , Systems Design Specifications SDS and Systems Requirements Specifications SRS .
• Excellent facilitation skills in conducting Walkthroughs, Surveys, Questionnaires, Interviews, Brainstorming, Joint Application Design JAD and JAR sessions.
• Strong experience in conducting User Acceptance Testing UAT and documentation of test cases.
• Well versed in different management scenarios like Change Control, Quality Assurance, Defect Tracking, System Integration, and Scheduling.
• Experience in automated testing tools like Mercury suite of Tools Quality Center, WinRunner, Test Director, QTP Quick Test Professional and LoadRunner.
• Expertise in System, Integration, Regression, Performance and End-to-End testing of the peoplesoft applications.
• Strengths include good communication skills, team player, assertive and quick learner.

Technical Skills:

Professional Experience:

Confidential

IT Business Analyst

Project Description:

The project involves designing functional and technical specification documents, set up of configurations for Time and Labor, NA Payroll, Benefits and Workforce Administration modules in PeopleSoft 9.1 HCM.

Responsibilities:

• Perform and participate in Fit/Gap analysis, and requirements definition, and mapping.
• Gather requirements and work through creating new versions of functional requirement document FRD . Also, create technical requirements document with the help of developers and architects as well as prioritize functionality within the limited time-frame and personnel constraints.
• Worked closely with creating Pay Calendars, Pay Sheets and running through the final payroll process.
• Involved in testing pages and data flow in Time and Labor module.
• Perform Stakeholder Analysis to identify key players for project success and participate in Stakeholder Management to communicate effectively with right stakeholders.
• Create Design Documentation related to System Specifications including user interfaces, security and control, performance requirements and data conversion.
• Responsible for Project Documentation, assist in development of training materials for new technology and process improvements.
• Assisted in building a Business Process Model BPM like As-Is and To-Be structure using Case wise corporate modeler suite.
• Review and direct all phases of Quality Assurance Tasks including Developing Test Plans, Test Scripts, and Test Strategy as well as analyze test results, reports and communicate them with team members.
• Present Block diagrams, Test plans and new requirements using MS - Power point.
• Support the Content and Development of training material along with user training.

Environment: PeopleSoft HR 9.1, People Tools 8.52, Oracle 11g, SQL Developer, MS Visio, HP Quality Center

Confidential

IT Business Analyst

Project Description:

Confidential is responsible for the Development and Operation of Highways, Railroad, Mass Transit systems, Ports, Waterways and Aviation facilities in United States State of New York. Perform analysis of requirements for creation of new Beginners Driver Education BDE Web-based Application including migration of all current business processes to new service delivery model.

Responsibilities:

• Present Block diagrams, Test plans and new requirements using MS - Power point.
• Review and direct all phases of Quality Assurance Tasks including Developing Test Plans, Test Scripts, and Test Strategy as well as analyze test results, reports and Communicate them with team members.
• Actively participated in defining Scope of Project, gathering Business Requirements, and Documenting them.
• Performed GAP analysis to identify the discrepancy between what is and what should be in the system and then developing a strategy to close the gap i.e. multiple sign on's vs. single sign on.
• Created Use Case Diagrams and Activity Diagrams using MS Visio.
• Authored and monitored progress reports which were submitted to the PM on a weekly basis.
• Monitored client expectations through client Involvement and Communication throughout the lifecycle of the project educated clients and stakeholders on the benefits and risks associated with the project.
• Collaborated with QA team in User Acceptance and Black Box testing.
• Support the Content and Development of training material along with user training.
• Organized Joint Application Development JAD with end-user/clients/stake holders and the IT group to gather requirements in order to re-engineer the existing process.
• Prepared the Functional Specifications document based on the understanding of the required functionalities - entirely re-engineering the existing process to make it more effective and efficient.
• Used Web Analytics to analyze the online trends as to which pages are frequently visited and which pages are in the low demand. Tracked the ROI and user statistics.
• Worked with the Sales and Finance teams to gather high level business objectives.

Environment: MS PowerPoint, MS Visio, Adobe Photoshop, MS Excel, MS Access, Quality Center, Oracle, UML

Confidential

IT Business Analyst

Kelly offers a comprehensive array of outsourcing and consulting services as well as world-class staffing on a temporary, temporary-to-hire and direct-hire basis. The project involves designing functional and technical specification documents for PeopleSoft HCM Modules

Responsibilities:

• Conducted Fit-Gap Sessions with users and suggesting Alternative Solutions and Bolt-On wherever required.
• Responsible for Continuous Process Improvement, identifying and maintaining a clear and measurable Development Process that is deployable throughout the enterprise using RUP.
• Worked on various modules of PeopleSoft HCM such as Core HR, Time and Labor and Payroll used internally by Kelly Services.
• Produced Training Documents for the HR end users on enhanced application functionality.
• Designed Functional Specification Documents for Time and Labor module teamed with developers to produce technical documentation.
• Conducted User Training and supporting Users Post Go Live.
• Developed a working prototype and demonstrated it for Client Process Owners.
• Designed Technical Specification Documents for Payroll module teamed with developers to produce technical documentation.
• Created the Production support Business Requirements Documents BRD .
• Conduct User Training and Supporting Users Post Go Live. Walk-through of the design with the technical consultants and QA team resolving queries regarding functionality of any object.
• Interact with designers on Microsoft SharePoint's limitation on designing the User Interface.

Environment: PeopleSoft HCM Modules, SQL Plus, Quick Test Pro, MS Visio, Rational Requisite Pro, Rational Rose

Confidential

IT Business Analyst

Project Description:

This project focused on the business side of Freddie Mac with single-family loans. The project dealt with automation of various tasks performed by the Decentralized Accounting Units. Worked on the reconciliations of various accounts for Seller Revenue Accounting and Service Fees Accounting.

Responsibilities:

• Interacted on a daily basis with the business users of the application being developed.
• Worked independently to Gather, Analyze and document the requirement.
• Chaired Brainstorming Sessions where talked with various SMEs and users and the Project managers to gather and develop various ideas to automate the process.
• Worked on various modules of PeopleSoft Financials such as PSAR and PSGL used internally by Freddie Mac.
• Analyzed the System Specifications, Business Requirements for full understanding of the project.
• Interviewed area experts, asking detailed questions and carefully recording the requirements in a format that can be reviewed and understood by both business people and technical people.
• Involved in converting the User Requirements into business requirements, functional requirements and technical requirements and also created business process models from the requirement specs.
• Created Use Case Specifications, business flow diagrams, Activity diagram using MS Visio, so the developers and other stake holders can understand the business process according to their perspective with possible alternate scenarios.
• Verified the Business Scenarios on new builds for testing by QA team.
• Experience using retirement plan administration solutions such as Omni SunGard for recordkeeping, trading and reconciliation, check writing, and benefit disbursement processes for various financial planning asset allocation plans.
• Helped the testing team to port the non-critical data from the production database to the test environment and contributing in Overall Testing effort by identifying the key testing areas.

Environment: RUP, Rational Rose, Clear Quest, Requisite Pro, UML, SQL, MS-Office, MS Project, Omni SunGard

Confidential

PeopleSoft Business Analyst

Project Description:

The project emphasizes on improving patient care using the most effective way of communication technologies. A web based patient-centered tool, KP-Online, is available to the patients using which they can view their medical records, renew a prescription, request an appointment or a referral and obtain medication information. Modifications to the available tool was to be made by adding additional features like the patient receiving an e-mail along with the link of the web portal, patient updating the demographic information and also adding comments to the portions of their medical records.

Responsibilities:

• Involved in Fit/Gap and requirements analysis for new modules, customization rationalization, report and Customization Specifications, conversion validation, prototype, troubleshoot, system configuration.
• Acted as a liaison between stakeholders: system users, clients and managers, who have a business problem to gather requirements.
• Conducted walkthroughs of the Business Requirement Documents with the business users and the IT project managers.
• Developed Systems Specifications Document to define the impact of the new requirements on the existing system.
• Created and managed project templates, Use Case project templates, Requirement Types and Traceability Relationships in Requisite Pro.
• Involved in Performance Measurement of ongoing data collection to determine if a program is implementing activities and achieving objectives.
• Involved in reviewing test plans and test cases and ensuring test cases reflect user needs. Also responsible for conducting user training and User Acceptance Testing UAT to ensure and verify system is designed according to user needs.
• Involved in Performance Measurement to develop measurable indicators that can be systematically tracked to assess progress made in achieving predetermined goals.
• Involved in the analysis of the existing credit card processing system, Mapping Phase according to functionality and data conversion procedure.
• Performed Gap Analysis to check the compatibility of the existing system infrastructure with the new business requirements.
• Involved in prioritizing Defects and writing Business Requirements to resolve them.
• Gathered system Requirements from various departments through surveys and interviews.
• Conducted JAD Sessions with management, SME, vendors, users and other stakeholders for open and pending issues.

Environment: Microsoft Visio, Windows XP, SQL server, Rational Requisite Pro, Rational Rose, Win Runner, Load Runner.

Confidential

IT Business Analyst

Project Description:

The purpose of the project was to enhance user experience on the Limited Brands Retail Clothing E-Commerce website by improving navigation, search optimization, easier payment processing, user authentication etc. Used Web 2.0 technologies like AJAX and CSS to provide website visitors optimum web content, worked on landing pages, inventory control, payment gateway, shopping cart optimization etc., related. Involved in performance modeling and worked on KPIs for achieving the site performance goals. Used web analytics tools to get a consensus on website visitor traffic and provided analysis.

Responsibilities:

• Defined Scope of Project, gathered Business Requirements, and documented Scope, BRD, FSD while following Unified Modeling Language UML .
• Prepared spread sheets for RTM and Test plans and documented the using MS Excel.
• Trained junior recruits as part of Limited Brands retail management program.
• Worked with the project manager and created and maintained a high-level Risk Management Plan including Risk Response Plan.
• Assisted the project manager in preparing the Project Schedules, Milestone Tracking, and resource allocation using MS Project. Also worked on Gantt Charts and Critical Path to meet the project deadlines.
• Conducted change request meeting and Documented Issues and performed impact analysis.
• Transposing organizational charts, developing flow chart.
• Involved in designing and maintaining Requirements Traceability Matrix.
• Analyzed user requirements, attended change request meetings to document changes as per users request.
• Conducted JAD sessions and continuously worked under stressful project deadlines and targets.
• Conducted functional walkthrough sessions to educate teams with ongoing developments.
• Developed process flows for user authentication, password requests, login creation etc.,
• Prepared User Interfaces, Designed Landing Pages and acted as SME for design of business logic and data access.
• Proposed design and layout changes to improve user experience i.e., use of tabs to layout information in discrete information bundles, allowing users to select parts of the product and zoom into it.
• Introduced the use of AJAX web 2.0 concepts to the web platform.
• Worked on key performance indicators using web analytic tools and performed site optimization on behalf of the marketing team.
• Created Class diagrams, State diagrams, Sequence diagrams, Use cases using MS Visio.
• Performed GAP analysis to identify the discrepancy between what is and what should be the website layout and then developed a plan to close the gap.
• Worked extensively on the Entity Relationship Model and Entity Relationship Diagrams ERD's .
• Interactive report document and dashboards and dynamic dashboards with use of tooltips and highly customized features like subtotal, alerts, derived metrics, color coding, drill maps etc., to better understand about business and business trends.
• Worked with dynamic dashboards, score cards to deliver highly interactive trends in the market.
• Documented Test Scripts, Test flows, Test performance using MS Word and MS Excel.
• Reported test results to upper management using SQL generated reports.
• Reviewed test scripts for the new functionality by working with offshore team, reviewed test results and performed User Acceptance Testing UAT .

Environment: MS Office Suite Word, PowerPoint, Access, Excel, Outlook , MS Project, MS SharePoint, ER/Win 3.5.2, Rational Test Manager 2002.