SUMMARY

• 11+ years of experience in IT at team management, business analysis, quality assurance for Banking, Pharma and Energy domains.
• Experience in government IT projects - DWP (Department of Works & Confidential )
• Good Knowledge in reviewing Test Procedures, extensively interacted with the QA Team in executing the Test Plans for UAT, providing Test Data, creating Test Cases, analysing bugs, interacting with team members in fixing errors and also assisted in Post - Production support.
• Good knowledge of Software development life cycle - BRD creation, FRD creation, SIT and UAT, PROD plans
• Facilitated scrum ceremonies likebacklog grooming, sprint planning, retrospectives, daily stand-ups and experienced in writing User Stories.
• Extensive experience as Business Analyst for Business Analysis in User Requirement Gathering and Transforming Business Requirements into Software Requirement Specification (SRS) using MS Office Suite, Rational Rose Suite and proficient in Project Management responsible for the Software Development Plan.
• Excellent Leader and Team Player to work in conjunction with other testers, developers and other team members in validation and testing complex scenarios, projects and in the maintenance of Quality standards in projects
• Experience with SQL and Oracle DB queries for Data analysis and modification.
• Proficient in developing Behavior Diagrams (Sequence Diagrams, Collaboration Diagrams, and Activity Diagrams), and Class Diagrams based on UML Methodology using Rational Rose and Microsoft Visio.
• Experienced in conducting JAD sessions, project meetings, reviews and walkthroughs
• Provide end to end support to the end user documenting business rules, processes.
• Experienced in performing Gap analysis by identifying existing application, documenting the enhancements to meet the end-state requirements.
• Worked in agile methodology for better and rapid delivery of the business solutions.
• Working knowledge in creating Test Plans, Test Cases, to ensure Quality Assurance and to test all the business requirements.
• Outstanding organizational skills including ability to multitask, prioritize, and manage complex issues.
• Extensive experience in business analysis, gap analysis, Testing scripts cost/benefit analysis, analysis, testing, development of functional specifications and project planning.
• Defined the test criteria, project schedules and base lined the Test Plan with the help of project meetings and walkthroughs.
• Excellent written, communication and interpersonal skills.
• Negotiates agreements and commitments by facilitating communication between business unit(s) and IT from initial requirements to final implementation
• Liaises with technical project resources, business subject matter experts, compliance and quality.

TECHNICAL SKILLS

• Microsoft Office Suite (Outlook, Access, Excel, Word)
• Powerpoint SharePoint
• HP Quality Centre
• Siebel CRM 8.1.1.10, 7.x
• Siebel UCM 8.1.1.4
• IIR
• MDM
• Oracle 11g
• SQL
• AIX
• SDLC
• Agile Scrum methodology
• Waterfall
• ClearCase
• ClearQuest
• TOAD installations of softwares
• Rational Rose
• JIRA
• Visio

PROFESSIONAL EXPERIENCE

Confidential, Ohio

Snr Business Analyst

Responsibilities:

• Documenting and analyzing agency business processes and recommending improvements.
• Communicated Project Requirements, Business Issues, Solution and made recommendations with the stakeholders
• Responsible for defining the scope of the project, gathering business requirements, doing gap analysis and documenting them.
• Worked with stakeholders for Software Requirement Specification and IDS
• Analyzed and documented Business requirements and detail design of the software for full understanding of the business. Redesign and documentation.
• Supported the assigned project manager with creating detailed project plans and assisting in developing, scheduling and tracking project timelines.
• Provided guidance to the R& Confidential ;Danalystand the development team on determining risk and maintaining the required documentation per regulations.
• Oversee testing conducted by Quality Assurance Analysts
• Managed test environments and schedules traceability to functional requirements.
• Conducted Unit testing, GUI testing, System testing, Integration testing, Smoke testing, Static and Dynamic testing and Regression testing
• Trained the users for the User Acceptance Testing (UAT) and explained about each link, tab and search functionalities to the users
• Experience in developing Test Strategy, Test plan, Test cases, Use Cases, Test scripts, Test Summary Report, Status Report and traceability matrices
• Expertise in use of HP Quality Centre for writing test cases, test execution, defect management, Defect tracking
• Expertise in Functional, and Non Functional testing of web based applications, and Batch applications
• Experienced in Black Box and White Box testing methodologies
• Create Use Case using UML tools and Process Analysis tool such as Fishbone Diagram, and business process flow chart using MS Visio.
• Participating in the requirements management processes, including change control, version control, tracking and status reporting, and traceability.
• Providing requirements interpretation and guidance to technical and test teams.
• Proactively identifying risks, issues, and action items leading to possible solutions.
• Conducted Scrum meeting with Scrum Master to discuss about User stories
• Created use case scenarios and documented work flow and business process.
• Used MS Visio for flow-charting, process model and architectural design of the application.
• Documented business workflows textually as well as in UML diagrams according to RUP for the stakeholder review.
• Conducted Scrum meeting sessions to allow different stakeholders to communicate their perspectives with each other, resolve any issues and come to an agreement quickly.
• Interacted extensively with business through JAD sessions and one on one interview sessions to write use cases, drawing UML diagrams and designing graphical user interface prototype.
• Worked closely with on-site and off-shore team members, resolving issues that surfaced during this stage of the software development lifecycle.
• Applied Iterative Model technique in every stage of the SDLC.
• Managed the workflow process using SDLC methodology and Iterations.
• Extensively used ER (entity relationship) diagrams and performed data modelling
• Interacted with Development and QA Team to ensure overall quality and scalability of the software.
• Extensively involved in user acceptance testing, performance management and documenting user manual.
• Prepared and distributed minutes of the meeting, questionnaire and agenda for various meetings with business, managers, technical team.
• Worked with business and technical team to document end-to-end business process flow diagram.
• Prepared data dictionary stating what data elements are involved, what is the business definition, format and possible values for all data elements involved with in various systems
• Participated in project meetings with data warehouse development teams to ensure user requirements and issues are correctly being addressed while controlling scope
• Microsoft Office Suite (Outlook, Access, Excel, Word), Powerpoint SharePoint, HP Quality Centre.

Confidential

Technology Lead/ BA

Responsibilities:

• Performed requirement analysis by gathering both functional and non-functional requirements based on interactions with the process owners & Confidential ; stakeholders
• Communicate with other 3rd parties, engineers, product managers and support specialists on product issues
• Organized and facilitated agile meetings as well as supporting the implementation of Agile scrum across all work streams to ensure continuous improvement.
• Communicated extensively with clients and different levels of management to identify new requirements, use cases and to develop functional specifications.
• Motivate guide and lead the team to achieve the set goals and satisfy Business Users.
• Managed infrastructure and operational support of Siebel Upgrade from 7.8 to 8.1.1.10 to Open UI enhancement. Upgraded Siebel DEV, TEST and PROD environments.
• Co-ordinated key activities with internal departments, external vendors and clients.
• Developed project plans and related task lists.
• Consulted with Oracle technical support to work on Business Process Modeling and to patch fixes, and any required enhancements.
• Worked with IBM products like Clearcase, Clearquest.
• Work independently with users to define concepts and under direction of project managers
• Managing and working with offshore/onsite team members.
• Ensured SDLC best practices were followed throughout the project life cycle.
• Translates high level business requirements into functional specifications for the IT organization and manages changes to such specifications.
• Interacted with application leads and business leads to monitor the activities, tasks, milestones and deliverables within the project plan, and reporting formal statuses.
• Assist the QA team with test execution and answering all their techno-functional queries
• Oracle SQL, Agile, Siebel CRM, UCM, MDM, Microsoft Office Suite (Outlook, Access, Excel, Word), Powerpoint SharePoint, HP Quality Centre, ClearCase, ClearQuest

Confidential

Responsibilities:

• Managed transition and knowledge transfer from Westpac employees to Confidential .
• Identified business needs from end requests and develop strategies by which to meet those needs.
• Interacted and consulted with all the 3rd parties involved in Westpac to troubleshoot issues of Siebel application.
• Worked with developers and Oracle support to launch Data Quality- IIR, Oracle Master Data Management (MDM).
• Conducted user acceptance testing, coordinated deployment.
• Documented and gathered business and technical requirements involved in understanding the sequence and workflow, and User & Confidential ; System interactions
• Helped team maintain all 49 servers and to resolve issues within given SLA
• Enhanced product performance based on the feedback from multiple sources, by having efficient communication among all related parties
• Planning and conducting User Acceptance Testing Scenarios
• Performing System, Functional, Integration, Regression, I-UAT and UAT testing during phases of testing cycle.
• Developed the test plan, test scenarios and test cases to be used in testing based on business requirements and loaded the test cases to the Quality center.
• Logged and maintained the defects in Quality center on daily basis after triaging the issues in the meeting and assigned the actual defects to the related Technology partners.
• Conducted walkthrough sessions with business, designers, developers and test team.
• Worked with business team, systems analyst, developers and testing team to resolve any follow up and action items.
• Oracle SQL, Agile, Siebel CRM, UCM, MDM, Microsoft Office Suite (Outlook, Access, Excel, Word), Powerpoint SharePoint, HP Quality Centre, ClearCase, ClearQuest

Confidential

Responsibilities:

• Performed Requirements Gathering and Analysis, interviewed the SME (Subject Matter Experts), and ensured that contributors and all key stakeholders were motivated to complete assigned tasks.
• Performed Gap Analysis to identify the deficiencies of the current system and to identify the requirements for the proposed system.
• Manage the Requirements (Business as well as System requirements), performed requirements analysis along with the creation of Use Case Scenarios.
• Created Process Work Flows, Functional Specifications, and responsible for preparing Functional Specification Documents (FSD).
• Worked with developers and stakeholders to launch a POC environment for MDM project after gathering business requirements.
• Led the support team for handling Resolution of all the issues related to the project environment
• Managed the project by keeping track of the open issues, coordinating efforts within team and ensuring milestones are achieved for all phases
• Successfully handled a majorly escalated project, and highly escalated SR’s. I have worked closely with the Oracle support team for handling escalations.
• Co-ordinated among product development groups to develop customer centric products.
• Participated in developing test plans and test procedure templates and guidelines to be used by the project team with detailed screen layouts with regards to various types of corporate actions.
• Was involved in Functional System Testing, Integration Testing, and User Acceptance Test using the test cases given by the client before releasing the application
• Oracle SQL, Agile, Siebel CRM, JIRA

Confidential

Senior Software Engineer/ BA

Responsibilities:

• Consulted as an SME (Subject Matter Expert) for the project architecture.
• Researched and consulted with IBM on the best products available in market and designed the project architecture
• Worked closely with Project Manager to manage project deadlines, status reports, and defect tracking reports
• Participated in walk-through, peer reviews and defect report meetings periodically.
• Developed and maintained Requirement Traceability Matrix (RTM) to ensure that all the requirements is covered by the test cases.
• Worked with the technical team to resolve all critical issues related to Siebel server in Development/ Testing and Production Environments
• Participated in launching project into live environment.
• Taking interviews and recruiting people
• Waterfall methodology
• Provide clients with timely resolution of data collection issues.
• Provide appropriate follow-up with clients and implement preventive measures to avoid reoccurrence of issues.
• Run queries in SQL database to target data search.
• Serves as a liaison between the business programs community and the IT organization in order to provide technical solutions to meet user needs.
• Oracle SQL, Agile, Siebel CRM

Confidential

Siebel Software Engineer/ BA

Responsibilities:

• Documented the gathered business requirements into detailed Business Requirement Documents (BRDs)
• Handled resource allocation and managing the project deadlines with given resources
• Conducted requirement gathering, coding, testing, user acceptance of Siebel, including systems verification, defects management, quality approvals, time and benefit reporting, application behavioural analysis, data and application traffic management
• Worked with the clients and the tech team to design Siebel architecture for development environment. Assisted technical team install Siebel Servers, Oracle, Client and Tools. Creating Users, DB Extraction Deployment Activities (Repository Migration, Moving SRF etc), LDAP and BI Publishers
• Was involved in Functional System Testing, Integration Testing, and User Acceptance Test using the test cases given by the client before releasing the application.
• Worked closely with Project Manager to manage project deadlines, status reports, and defect tracking reports
• Participated in walk-through, peer reviews and defect report meetings periodically.
• Developed and maintained Requirement Traceability Matrix (RTM) to ensure that all the requirements is covered by the test cases.
• Interacted extensively with customers and UI designers to determine ways to improve the UI feel and the user experiences.

Confidential

Responsibilities:

• Worked with technical team to conduct requirement gathering and mapping them to Siebel functionality and estimating customization.
• Created quality technical and functional Documents.
• Worked with technical team to configure Applets, Views and Screens, Joins, Links, Business Components, MVL, MVG, Business Services using eScript, Workflows, SmartScripts, EAI
• Involved in Test Planning, Test Preparation, Test Execution, Issue Resolution and Report Generation to assure that all aspects of a Project are in Compliance with the Business Requirements
• Participated in production implementation verification and validations
• Unit and Integration testing cycles

Confidential

Technical Support Officer

Responsibilities:

• Resolved technical issues with internet connections and provided software solutions
• Gathered information assigned calls to L2 / Vendor using standard procedures
• Interacted with stakeholders every week