SUMMARY

• Certified professional with experience exceeding expectations in processing, analyzing, evaluating variable data to determine and implement preventative and continual solution integrations towards the business unit processes following government and industry guidelines.
• Strong ethically and self - motivated professional instructed to develop and align diverse processes following statistical and quality methods to achieve cost- benefit objectives pursuing internal and external customer satisfaction.
• Highly organized and capable of managing multiple programs, tasks, schedules, and resources with the ability to thoroughly research and analyze situations towards the development of feasible solutions, and bringing projects to completion within deadlines and business requirements. Capable to identify current company development approach supporting the design of applications based on business requirements.
• Organize and facilitate effective team meetings and stage gate reviews, workshops, and training sessions to assure documentation, processes, schedule, and budget controls accuracy.
• Coordinate/internal and vendor audit product documentation to ensure compliance and quality of product or service.
• Responsible to open and resolve Preventive and Corrective Actions through Root Cause Analysis approach, defining improvement actions and coordinating Customer and Vendor Quality Audits assuring proper resolution.
• Active participant in the ISO Continual Improvement Quality Plan. Involved in the revision and implementation of Control documents such as Forms, Procedures and Quality Manual.
• Ability to assess projects Budgetary and Regulatory compliance assuring product/service quality.
• Ability to foster a cooperative work environment among team members, senior personnel and vendor re representatives.
• Coordinate Procurement, Finance and Human Resources Departments to work together assuring customer satisfaction and continual improvement.
• Analyze and create current process procedure documentation and work instructions for the business units focusing and enforcing realization and continual improvement.
• Develop automation, maintain, and facilitate Training of the of new technologies, electronic copies of customer data, or any other project’s artifacts, in an organized manner allowing ease retrieval and distribution trough the company SharePoint 2010 web page.
• Develop Product and Process FMEA (Failure mode and effective analysis), Control Plans, Process Flow, Control Process Plan, Vendor Risk Assessment, and Quality Assurance through Specific Testing Procedures for new applications.

TECHNICAL SKILLS

• Microsoft office 2010
• Word Documents
• Excel Spreadsheets (Pivot tables and VBA macros)
• Power Point presentations
• SQL
• Access queries and Database Management including Data Mapping
• Visio
• Outlook Schedule
• Microsoft Project Management and Clarity.
• SharePoint 2010 Administrator
• Agile
• Scrum Master
• Six Sigma
• Kaizen and Kanban.

PROFESSIONAL EXPERIENCE

Confidential

Senior Business Analyst

Responsibilities:

• As part of the Provider Data Repository (PDR) group, analyze unit process automatically and manage development recommendations towards the fulfillment of scope expectations.
• As part of the Provider Data Operations team, responsible for accurately communicating to the affiliated BCBS Health Plans all provider demographic and health product data inquiries aiming to comply with the regulations of the Government Program Team.
• Responsible for analyzing, designing and supporting the development of new automation technologies to fulfill Provider Data Repository investigation, provider data ftp file’ transmissions for web search vendors, provider data security access and semi access annual audits
• Maintain and communicate across business units and affiliated nation Health Plans and data vendors, current knowledge of specific areas of the Provider Operations Support Team’ procedures and the application or automation of those procedures
• Execute diverse type of data analysis through Toad for Oracle queries or directly from the mainframe
• Lead, organize, participate, collect and communicate business requirements for the development of ServiceNow and Access reporting and dashboards for the Provider Operations division

Confidential, Chicago, IL

Process Manager

Responsibilities:

• Lead and control complex reviews and analysis of District wide’ technology and operational procedures, policies, workflows for The Facilities, Hospitality, and Law Enforcement Administration unit and implement solutions that achieve desired results. The processes include Procurement, Accruals, Third Party Tenant, Capital and Expense project budget control and invoicing, purchase orders, Capital and Expenses Project Budgeting and Reporting, Sub ledger verification, Communications and Retention Information Policies
• Direct one or more intermediate to large Department or District projects acting as liaison between team members and functional area management.
• Utilize problem solving, decision- making and analytical skills to meet current or changing business needs and processes.
• Perform analysis and review of operational processes, procedures and workflows including compilation and arrangement of data, charts, spreadsheets, diagrams and provide feedback and expertise in the creation/update, report preparation, and information accuracy validation; identify issues or problems with processes and lead recommendations to changes to remedy errors and achieve appropriate Bank compliance.
• Lead testing and reporting on internal controls to ensure compliance with all applicable regulations, professional standards, and organizational policies.
• Plan, direct and coordinate department/Bank project activities and resources to ensure project goals are completed on time, within budget and with optimum quality; provide direction, prioritization, and conflict resolution in managing project teams to accomplish project objectives.
• Develop, maintain, manipulate and analyze spreadsheets and databases for department, extracting data; develop metrics to track performance plans.
• Create briefing materials and presentations for District and System management as needed. Develop and implement educational programs to disseminate knowledge and ensure adoption.
• Develop internal and external communications for stakeholder groups including use of innovative technologies to reach multiple audiences throughout the District. Conduct market research, trend, and best practice analysis; present recommendations and carry out changes as necessary.

Confidential - Deerfield, IL

Program Manager and Business Analyst

Responsibilities:

• As part of the PMO team, managed and collected requirements of a complex, highly manual process for budgetary approval, auditing funding amounts and key indicators for retail branding optimization including advertisement campaigns, real estate acquisitions, facilities maintenance, supply chain, vendor strategic deals, and others; before approval submission to the CEO and CFO.
• Provided tracking, transparency, reporting, and archiving for all Global and U.S funding approval requests in queue. Kept Project status updates, resources and risk management within Clarity, as the preferred company PMO platform to record project related activities.
• Analyzed and Reported on Investment Requests amount of investment, scope and KPIs to the V.P of the PMO team for further analysis to be presented to CEO and CFO for approval.
• Streamlined and improved the manual budget approval process, building requirements and designing the report and repository tools for automation using SharePoint for visibility throughout the company, including manual testing (end user role).
• Designed, developed, and implemented the new workflow U.S Budget Process Authorization, complying with the new established Global Capital Expenses Process facilitating document availability for future compliance audits.

Confidential - Chicago, IL

Senior Process and Business Analyst

Responsibilities:

• Accountable for the management of the US Heightened Standards Reporting Requirements Definition Process and developing Requirements Specifications within Government guidelines enhancing the current Risk Management reporting tools.
• Accountable for coordination and delivery of US HS testing documentation, including UAT and manual test strategy and plans, test cases as defined in the Functional Testing Process under the MSBI Reporting Tool, IBM Cognos and TIPCO Spotfire Software capabilities, running queries and preparing reporting samples when necessary accessing the Bank’s UAT and Production Databases.
• Identified, recommended, and implemented significant process improvements/changes, data integrity, and VBA data modeling and mapping transformation, where appropriate within the Counterparty Trading Products division, including investment and commercial banking products. Followed IT Scrum framework, prioritizing, testing sprint releases, and opening JIRA tickets for issues during the technology development, looking forward to mitigate risk at the launch of the reporting web based system.
• Identified data gaps, operations or control risks and contingencies, to include in the document business detail requirements for 1st and 2nd lines of defense process owners on new product, process, or system projects and ensure consistent adherence of processing activities to the Bank’s audit and control policies.
• Aligned current business strategies with new initiatives understanding the business and operational challenges with respect to delivering the project, and collaborating with the program team and Business Leads to overcome challenges.
• Posted and recorded status of activities’ progress within Clarity for the PMO team and business stakeholders’ visibility, allowing preventive identification of Risk and the action plans to mitigate it.

Confidential - Deerfield, IL

Program Administrator and Business Analyst

Responsibilities:

• Worked with the Customer Care and IT Organizations, updating the implementation of a 13 Million dollar’s Consent & Preferences program adhering to the Government Federal Regulations for the POS and Pharmacy Platforms, including touch pad point of sale, web page, and mobile app updates.
• Supported the Program Sponsor and Director creating a comprehensive Program Management plan, that includes: Risk & Actions Management tools, Scheduling & Timelines Management, Resources Financial Management (adherence to budget), and Documentation Control (Business Requirements and Functional Requirements), utilizing Clarity and Project Management platforms as the standard PMO tool to record Program process, resources and risk management.
• Accountable for coordination and delivery of the testing documentation, including UAT, including manual testing strategy and plans, test cases as defined in the Functional Testing Process. Supported the IT team coordinating the scrum modeling sessions to identify sprint releases, aligning data releases with UAT business cases schedule and recording findings and following up the fixes.
• Responsible for the analysis and traceability among Business and Functional Requirements and communicating results to the impacted parties within the Organization (Pharmacy, Retail-POS, Data Management, eCom/digital, and IVR), including central database transformation needs to fulfill the new requirements.
• Supported CRM sessions to identify updates and enhancements to the salesforce.com information including the retail omni-channel platform, web, email, and mobile apps, improving customer interaction and experience.
• Participated in face-to-face customer testing of new touch pad and mobile app demos to gather and communicate suggestions and results to the program director and team.
• Responsible for the Program SharePoint site for document sharing and project status.
• Directed and guided IT Project Managers in the use of the needed Program Status tools to weekly update the Business Stakeholders sharing needed action plans.
• Observed Program schedule, milestones status activities, resource expenses, collecting and VBA modeling data to create financial reports of all findings for Business Stakeholders, and Program Sponsors.
• Organized business and designing working and training sessions including presentation materials, equipment support, and catering services for a large audience.

Confidential - Lake Forest, IL

Project Manager and Process Analyst

Responsibilities:

• Worked for Confidential ’s Office of Ethics and Compliance, where attention to detail is critical, developing communication channels, data storing, and reporting systems to execute a five year government program under the CIA ( Corporate Integrity Agreement) between Confidential and the OIG (Office of the Inspector General of the United States of America).
• Responsible for collecting quarterly sensitive data from Confidential ’s different functional areas (R&D, Public Affairs, Promotional materials, Legal, Non-promotional materials, Global Marketing and others) translating this information into reports directed to the Chief of the Ethics and Compliance and the OIG.
• Responsible for designing and documenting processes to comply with the CIA ( Corporate Integrity Agreement) obligations between Confidential and the OIG.
• Clearly communicated the CIA Training obligations to the Confidential directors located outside the United States and the suppliers working on behalf Confidential ; working as a the point of contact for accessing the training, completion certificates, and any issues related to the LEARN system-LMS
• Assured Confidential ’s third party suppliers comply with the CIA obligations: Training, Screening, and making Policies and Procedures available to all Covered Employees under the CIA which interact in the creation or communication of marketing promotional or non- promotional materials within the multi-channel platform.
• Responsible for collecting, keeping up-to-date, and resolving technical issues within the training records log for all Third Party Vendors Covered employees to complete the compliance training; in addition to the Confidential Employees located outside of the United States.
• Responsible for developing a five-year CIA audit plan and executing the first year CIA suppliers document retention audit.
• Developed and Implemented Project Managerial concepts to facilitate and a detail annual schedule allowing the CIA team to keep track and plan major milestones during the life of the compliance training project.
• Prepared the first and second year annual report to present to the OIG, based upon the information received from the different Confidential ’s departments under the CIA.
• Analyzed and trained the CIA team in the use of data analysis increasing effectiveness and productivity.
• Maintained the SharePoint internal site to the most current documentation and developing new applications based on the team needs.
• Organized and train the CIA team in the use of the SharePoint site and the applications available for storing and sharing assuring Document Control best practices.

Confidential

Program Manager and Process Analyst

Responsibilities:

• Responsible for managing five Aerospace development programs for multiple international customer divisions.
• Worked directly with marketing, sales, and customers to create technical and commercial proposals utilizing MS Word and Excel professional business documents to clients.
• Visited the customer location in Brazil to discuss technical requirements, solve quality complaints, and promote products as well as growth sales.
• Responsible for cost, scope, and schedule adherence while managing multi-disciplinary engineering design teams.
• Organized and facilitated effective team meetings and stage gate reviews assuring document control accuracy. Organized meeting Logs utilizing CITRIX intranet page.
• Maintained accurate records of all pricing, trading, sales, and activity reports.
• Kept accurate inventory storage based on customer demand following previous sales trends.
• Coordinated/audited product documentation to ensure compliance and quality of product is maintained.
• Followed up with Engineers to ensure that projects are on schedule and communicate any updates. Created detail schedules, resource allocation and cost using Microsoft Project 2010.
• Responsible to open and resolve Preventive and Corrective Actions through Root Cause Analysis defining improvement actions and coordinate Customer Quality Audits assuring proper resolution and distribution through the CITRIX intranet web page.
• Responsible for developing and maintaining accurate project budgets and provide professional reports during the financial planning cycles as required.
• Presented results via Excel 2010 to retrieve data and graphics to translating into PowerPoint 2010 master presentations.
• Responsible for program kickoff, Preliminary Design Review, and Critical Design Review meetings; in addition to customer specification compliance to SAE standards, TSO, and DO-160, including preparing customer EPPAP documentation as Engineering Drawings, PFMEA, Control Process Plan, Process Flow, Risk Assessment, FAI approval, and Work Instructions.
• Ensured that all documents must be uploaded to the CITRIX document control module for company accuracy.
• Responsible for allocating engineering resources and establishing priorities.
• Responsible for coaching, mentor, and development training programs for team members
• Responsible for material planning, and supplier management utilizing Excel 2010 to gather vendor information to upload it to the CITRIX intranet.
• Responsible for 30/60/90 planning of Product development cost including preferred costumer/vendor trading optimization packages, and forecast the revenue for multiple current and in development customer products.

Confidential - Maywood, IL

Project Coordinator and Business Analyst

Responsibilities:

• Assisted and assured creation and maintenance of project timelines and specific domestic and international customer requirements. Followed up with Engineers to ensure that projects are on schedule and communicate any updates. Created detail schedules in Microsoft Project.
• Coordinated Engineering, Quality and Production Departments to work together assuring customer satisfaction and continual improvement.
• Analyzed and created current process procedure documentation and work instructions for the production department focusing and enforcing realization and continual improvement.
• Analyzed specific product components and processes to work directly with Engineers to efficiently improve and fulfill deadlines.
• Assured inventory storage, packaging, and shipping terms either for wholesale or retail.
• Assisted in drawings and document control. Maintained electronic copies of customer data in an organized manner allowing ease retrieval and distribution trough the company SharePoint 2010 web page.
• Tracked progress and results utilizing SharePoint 2010.
• Assisted in domestic and international customer communication as needed.
• Maintained record of customer samples and tooling orders to communicate proper billing schedule.
• Responsible for design, development, VBA data modeling, maintenance of Engineering a Microsoft Access Project Database, Purchase Order Form, Engineering Change Order Form uploading the information to the SAP Engineering and Purchasing module, including end user (Manual) testing development.
• Prepared Purchase Orders and monitor vendor’s lead times for current projects and 1st production running.
• Direct communication with domestic and international customers and vendors to fulfill specific engineering and trade requirements in the delivery of all Pre Production samples and after Production needs (Packaging, photos, Inspection Reports, quality material testing, logistic, and shipping regulations).
• Developed FMEA, Control Plans, Process Flow, and Specific Testing Procedures for new projects. Engineering Department Quality Assurance.
• Assisted in creating and updating Bill of Materials (BOM): Cycle times and quantities of units per process.
• Created, entered and updated material product information into the IMDS- International Material Data System.
• Prepared and updated Country of Origin information for different country treaty regulations, as NAFTA Treaty,
• Australia-US Treaty, and Korea-US Treaty.
• Supported Production Department following up with work orders for 1st Run Production, making sure the product will be delivered on the committed date. Provide training as needed.
• Active participant in the ISO Continual Improvement Quality Plan. Involved in the revision and implementation of Control documents such as Forms, Procedures and Quality Manual.
• Assisted other departments in the proper use of office equipment, drawings, Bill of Materials and Database Management.
• Edited and created engineering drawings as needed. Validated Engineering department time force.

Confidential - Chicago, IL

Administrative Assistant

Responsibilities:

• Performed a wide variety of clerical/secretarial and operational support activities as maintain office supplies, purchase orders, perform greetings and advertisement mail out to clients and vendors utilizing SAP Real Estate module.
• Arranged and scheduled a variety of meetings and appointments; notifying participants, confirming dates and times, reserving meeting sites and preparing materials needed at the meetings. Coordination of traveling arrangement.
• Exercise independent judgment in order to relieve the manager of routine actions not requiring their immediate attention, strictly keeping confidence of financial and administrative procedures.
• Received and processed information of a confidential nature; ensure such information is maintained in strict confidentiality- Account Payables, and Account Receivables.
• Keying in and posting payments, matching payments to invoices, reconcile, contact vendors when necessary, and determine pays utilizing Microsoft Outlook 2007.
• Receive, screen and direct phone calls to the appropriate staff.
• Daily Update Client and Property’s Database with accurate information.