Senior Business Analyst Resume Profile

Summary: Experienced technical business analyst. I'm a creative thinker with a positive attitude, a good team player, and calm in the face of adversity. My ideal position: a small, dynamic, team-oriented environment working directly with your clients to meet their needs and expand your business.

EXPERIENCE: CONFIDENTAIL Business Analyst Commercial IT team member, working to align business needs with Salesforce.com CRM system. I defined requirements, wrote specifications, tested applications, and administered the Salesforce system. I participated in Agile product development teams, both as Product Owner and Scrum Master. Acted as Program manager of an initiative to automate patient registration on corporate Web site, including e-signature function using Docusign Created detailed training plan for a large IT initiative over 100 users

CONFIDENTAIL Senior Technical Responsible for overseeing the design and development of all InfoMedics programs from a business/technical standpoint. Solve unique needs and problems by developing new components Serve as a liaison between Client Relations and other internal groups, including Sales, Operations, Medical Services and Technology Interface with clients, including assisting the client in understanding the specific technical intricacies of programs and participating in client meetings to provide specific services Point technical client interface contact for pharmaceutical marketing programs in Europe Identified new program components needed to satisfy privacy requirements in Europe Part of the program team that launched the first 4 InfoMedics patient experience programs outside of the US.

Senior Business Analyst CONFIDENTAIL Defined requirements, designed programs, managed in-house development and deployment of systems. Program components developed, delivered and supported include IVR telephony, web, e-mail, sms, direct mail fulfillment and tracking. Manage technical side of client projects from initial stage to implementation Specification writing for web and IVR systems, fulfillment pieces, data and reports Create detailed Visio program flow and layout for IVR and web surveys Create operational and survey data and trend analysis Collaborate closely with Program Directors, Technical Team Leads, Medical Services, Analytics and others as required through project development Interface with external coordinating centers registries and clinical trials and vendor printers, fulfillment vendors, call centers, etc. to meet program objectives Perform financial analysis in support of project resource planning and program effectiveness

CONFIDENTAIL Database Developer Project leader for database-related application development and deployment. Sales Force Automation - charged with providing a new sales force with a Lotus Notes/Domino based automation tool. Conducted user needs workshops, hired and managed contractors, developed and delivered demos, performed training, managed rollout, provided user support. Visual Basic web content scraper - developed a VB application that is used by content import staff to tag HTML elements of articles that are added to an Oracle database in XML format using PL/SQL. Lotus Notes news feed - designed, developed and implemented an interface between a Domino database of news articles and the Itworld Vignette Publishing System based in Oracle. Used LotusScript, DECS, ODBC, Oracle, PL/SQL.

CONFIDENTAIL Senior Quality Assurance Engineer Designed and implemented test plans using SQA Manager and SQA Robot to test client-server sales applications. Reported and tracked defects. Database Analyst Provided Mac-based database systems written in 4D to support the publishing operation. Interviewed users and defined needs. Performed system demos. Wrote and tested 4D code. Created interface between the divisional system and the Sybase corporate publishing system. Senior Financial Systems Analyst Developed and executed user acceptance test plans for financial systems. Performed training and user demos for a variety of systems.

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