Skills and Abilities

• Senior Business Analyst with 10 years of Professional Experience in requirement gathering, analysis, detailing, documenting and implementation of business systems.
• Strong knowledge of Visio and MS Office.
• Ability to create and design information architectures, wireframes, using users-centric design techniques.
• Highly skilled in the use of UML, RUP and Requisite Pro and agile methology
• Generate model to depict business processes and information flows.
• Expertise in conducting requirement gathering sessions, feasibility studies and Impact Analysis, Cost/Benefit analysis and Risk analysis, Basel lining acceptance criteria.
• Seasoned professional with proven experience in leading projects through successful completion meeting budget, time line, and quality goals.
• Extensive background in project management practices with the ability to manage development/creative teams.
• Experience with a wide range of content-oriented products/artifacts deployed via channels including Web Applications like LAMP Linux, Apache, My SQL, and PHP
• Solid understanding of Use Cases, Sequence Diagrams, Collaboration Diagrams, Activity Diagrams, and Class Diagrams.
• Experience in writing Test Plan, Test Strategy, Test Cases, and Traceability Matrix.
• Excellent communication and presentation skills. Experience in working with business users as well as computer professionals.
• Extensive experience in the development, implementation, and integration strategies within a team oriented environment, utilizing quantitative and qualitative analytical skills
• Knowledge of windows 7 migration.
• Excellent communication and presentation skills. Experience working with business users as well as computer professionals.
• Worked as PM and technical team leads to ensure project deliverables are completed.
• Creative and aggressive self-starter with integrate thinking skills, capable of forming and maintaining positive and productive working relationships with clients, vendors, user groups and cross functional teams.
• Quick learner and excellent team player, ability to meet deadlines, execute and deliver critical projects on time.
• Proficient in understanding and absorbing technology concepts.

Technical Skills:

Experiences:

Confidential

Role:Ecommerce Business Analyst

Duties:

• Gathered requirements from the business and technical end to develop the mainframe and the web portal backend.
• Worked in agile methodology of system developement
• Php pages were developed using dreamweaver and CSS for actual web development.
• Designing team was involved to develop product catalog.
• SSL certification for electronic funds transactions.
• Actively participated during the Production releases of the products and provided go-live support during Production deployments.
• Used Siebel's EAI and EIM features to integrate data from datacenter and various web applications.
• Conducted JAD sessions with management, SME, vendors and other stakeholders for open, pending and critical issues. Sessions focusing on IT strategies.
• Gap analysis and structured walk through of work flow with Actuaries and Underwriters to identify and fill the gap after the merger.
• Problem solving skills and building a liaison between business and technical ends of the project.
• Resolved system issues as they relate to production processing, report applications and system output.
• Researched in determining the reporting tool, and the allocation of direct access to backend tables for real-time Ad hoc Reporting and analysis.
• Played a major role in documenting functional and technical specifications.
• Assigned problems to appropriate software development team for fixes.
• Performed meetings and discussions to implement technology concepts.
• Created and managed project templates, use case project templates, requirement types and traceability relationships.
• Performed document management using Microsoft Sharepoint.
• Developing Use Cases, Sequence Diagrams, Collaboration Diagrams, Activity Diagrams, and Class Diagrams.
• Designed SQL queries for Backend Testing and Report Generation accordingly based on the specifications.
• Prepared Test Reports and submitted the Bug Findings to the Bug Tracking system using Quality Center and its modules Requirements, Test Plan, Test lab and Defects .
• Liaised between client and Siebel teams as PM to ensure work met client requirements. Communicated to Siebel team when business requirements changed.
• Assisted project leader for project management and delivering projects.
• Performed Functionality, Integration, GUI, Regression, Usability and System testing.
• As a member of production support team, I have provided on-call support to all enhancements done on production servers.
• Performed script import and synchronized JAVA based applications with client website.
• Used Quality Center to log all the test cases/scripts and generate a daily status report.
• Performed testing and developed usage manual for Quick Test Professional QTP .
• Performed automated testing using Quality Center, Business Process Testing BPT , Quick Test Professional QTP or Winrunner.
• Tested the Applications compatibility on different browser versions of IE, Firefox and Safari.
• Used BPT in Quality Center for the login in Access Manager and Single Sign in Opal Applications.
• Involved in creating a detailed System Test Plans, Test Cases and Test Scripts for different modules
• in the Application according to the Business Requirement Documentation.
• Conducted meetings with the Business representatives to review products.

Environment: PHP, ASP,.Net, WAS, Siebel CRM, Sugar CRM, SQL Server, QTP, QC, VBA, Office, Eclipse, MS Access, MS Visio, MS Office, Lotus Notes, PL/SQL,Gap Analysis, Oracle BI Discoverer, agile methodology, Apache, Linux

Confidential

Role:Business analyst

Duties:

• Developed Software Requirement Specification SRS documents using Visio and MS Office The requirements for this project are being subdivided into three separate Software Requirement Specification SRS documents, one for each release of the project and system developed with agile methodolgy
• Websphere documentation for web based applications.
• Extensive usage of analytical, collaborative and operational customer relationship management CRM like Siebel, Salesforce, and Sugar.
• Coordinating all the testing activities between offshore and onsite as well as with development team.
• Review all Requirement specification docs, Functional design docs for completeness and testability.
• Assisting the team while Test Case execution as PM.
• Performed script analysis and scripting in VB.
• Worked on Siebel Data Mapping while importing data from legacy systems to MS SQL databases using EIM.
• Liaised between client and Siebel teams to ensure work met client requirements. Communicated to Siebel team when business requirements changed.
• Working with client to get the requirement and for reviews of requirement documents. Automate the system with the help of Quick Test Pro-Automation.
• Experience in writing scripts, Function calling, and build the action, descriptive programming,
• global object repository and local object repository in QTP automation tool. Test Results Reporting for each stage of testing, except Unit.
• Attending weekly test plan/project status meetings and reviews.
• Involved in build verification and release procedure.
• Performed automated testing using Quality Center, Business Process Testing BPT , Quick Test Professional QTP or Winrunner.
• Maintaining and running Regression test cases. Managing and Analyzing and prioritizing defect lists and defect resolution.
• Monitoring progress based upon schedules and requirements.
• Assessing and reporting on the quality and status of testing deliverables.
• Coordinating with technical leads for determining when fixes will be promoted to test environments. Documented all phases of QA process.
• Detailed repeatable end to end test cases for application, interviewed developers to gain detailed information on complex calculations and backend exception processing in order to validate the backend utilizing SQL Server.
• Strong coherence with SDLC process focusing on Agile, Waterfall and RUP methodologies.
• Developed new reports stored procedures for a corporate reporting system based on SQL Server 2000, Java, Crystal Reports 8.x
• Analyzed, documented, and managed all project requirements and changes to requirements throughout the software development lifecycle as PM
• Conducted user interviews, attended JAD Joint Application Development sessions, created agendas and documented analysis in requirement gathering.
• Responsible for post development peer reviews and deployment of packages.
• Identified the use cases from the gathered requirements and prepared a comprehensive Use Case Specifications document
• Suggested changes when the user interface was confusing or needed rewording. Programmers incorporated these changes
• Verified and validated data model with changes to business information and rules.
• Prepared the detailed work flow diagram based on the proposed enhancement for the system
• Extensively interacted with both user group and development team in coming up with structured charts, class and sequence diagrams
• Responsible for executing User Interface Testing, System Testing, Data Quality Testing
• Responsible for status check at regular timeframe
• Identified, analyzed and documented defects, questionable functions, errors, and inconsistencies in application functions, outputs, online screens, and content in the eRoom.

Environment: SQL Server, QTP, QC, VBA, Office, Eclipse, MS Access, MS Visio, MS Office, Lotus Notes, PL/SQL,Gap Analysis, Oracle BI Discoverer, EMC Documentum eRoom, Metavance, and Community Manager and Siebel CRM and Sugar CRM, agile , LAMP

Confidential

Role: Business Analyst

Duties:

• Interacting with different departments like claim, FEP, Blue Card, Membership Enrollment, Medical and customer service regarding the finalization of data elements required to build the new data mart.
• Conducting interviews with key business users to collect requirement and business process information.
• Documenting High Level Requirements as per the business users and converted them in to Detailed Business Requirements.
• Responsible for creating a new data mart for reporting and analytics and also finalized the new data elements.
• Provided leadership to requirement teams, serving as a central point of contact through mentoring and motivating other business system analysts in a positive manner.
• Responsible for getting the approvals of the new data mart elements from the users of various departments.
• Working with the data architecture and data analyst team in designing the model and in creation of the data mapping documents.
• Creating the Information Delivery Requirement document for finalizing the folder names for the data elements in BO universe and defining the security permissions.
• Working on MS CRM Dynamics for handling the customer claim inquiries, Validation and case creation.
• Worked with developers in creating software in agile methodology
• Part of the ICD 10 implementation team and worked in the Expansion and Reference files programs.
• Helped the business analyst in generating the reports with Business objects XI BI .
• Worked on the Mixed Code Claims and Description issues related to the ICD-9 ICD-10.
• Also interacted with the stakeholders and the IT Department in finalizing the requirements according to the HIPAA Regulations.
• Build Use Case diagrams, Behavior Diagrams, Sequence Diagrams based on UML methodology using MS Visio.
• Wrote SQL queries as per the project requirements.
• Developing the Test Plan, Test Cases and Test Scenarios to be used in testing based on Business Requirements, technical specifications and/or product knowledge.
• Participating in UAT and worked with SilkCentral Test manager for testing the application defects and which is effective in agile development based projects.
• Use to write Use Cases, Business Flows, Process maps and Work Flows Diagrams for effective plans.

Environment: MS Office, MS Visio. HIPAA 4010, 5010, ICD 9, ICD 10, MS CRM Dynamics, Business Objects XI Business Intelligence Tool , SilkCentral Test manager, Data Warehouse, BPM, Agile Scrum, BPR, UML, XML, UAT, Sql Server 2010, Dot Net 3.5 framework, GEM, Queries, Test Cases, Use Cases, SIT, STP , agile, Linux, Php

Confidential

Role: Business Analyst

Duties:

• Conduct interviews with key business users to collect requirement and business process information.
• Analyzed functional problems and determines techniques and requirements most feasible for processing the data.
• Analyzed client requests, problem reports, enhancement requests, and regulatory changes, and creates requirements documentation addressing in detail the impact on CGI-s systems and services.
• Prepares internal Business Requirements Document BRD and specifications for reports.
• Document High Level Requirements as per the users and converted them in to Detailed Business Requirements.
• Involved in data analysis and generated reports with Business objects.
• Work with the data architecture and data analyst team in designing the model and in creation of the data mapping documents.
• Build Use Case diagrams, Behavior Diagrams, Sequence Diagrams based on UML methodology using MS Visio.
• Wrote SQL queries as per the project requirements.
• Developing the Test Plan, Test Cases and Test Scenarios to be used in testing based on Business Requirements, technical specifications and/or product knowledge.
• Write Use Cases, Business Flows, Process maps and Work Flows Diagrams for effective plans.
• Worked closely with business unit personnel and business partners to identify and maximize opportunities to use information and technology to improve product, service and/or program business processes.
• Coordinated the release of application with other affected application areas within the business unit or with client applications.
• Identify actors and develop Use Case diagrams, business flow diagrams using MS Visio
• Created the Business Requirement Specifications and helped convert them to system functionality documents.
• Experience in development of project documentation, testing materials and execution, training materials, requirements gathering including downstream and upstream interface requirements and adhering to a project management and agile methodology.

Environment: Windows XP, MS Office, Rational rose, MS Visio, RUP, SQL, HTML, XML, Windows 2000, UML., agile

Confidential

Role: Business Analyst

Duties:

• Document user business, functional and user requirement.
• Write Use Cases, Business Flows, and Work Flows Designs for effective plans.
• Involved in meeting and walkthroughs.
• Wrote process flow and business case documents of existing process.
• Interacted with the Business Representatives/Stakeholder's regarding the business process.
• Handled Change requests
• Responsible for weekly status.
• Prioritized Requirements to ensure timely reviews and availability.
• Prepare Test cases based on functional requirement.
• Perform smoke, System and User Acceptance testing.
• Design and impart various user training.
• Helped in creating user manuals.

Environment: Windows XP, MS Office, Rational rose, MS Visio, RUP, SQL, HTML, XML, Windows 2000, UML.