Professional Summary :

• 6 years of total IT experience as Business/System Analyst in various domains with exposure to project management.
• Skilled troubleshooter and problem - solver with experience in various domain Retail, Banking Financial, Real Estate, eCommerce, Restaurant, and Supply Chain etc.
• Experienced in various software development methodologies: Waterfall and Agile, including XP, RUP.
• Comprehensive knowledge of Software Development Life Cycle SDLC, having thorough understanding of various phases such as Gathering requirements, Analysis/Design, Deployment and Testing.
• Experienced in conducting JAD session, Interviews, Brainstorming, Focus group, Survey, Usability testing in the requirements gathering process.
• Adept at gathering and transforming business requirements into functional requirements and designed business models using UML Diagrams-Use Cases, Class, Sequence, Activity, Component diagrams in Enterprise Architect, MS Visio.
• Practiced in performing Gap Analysis between goals and existing procedures, and designing process and system improvements in increase productivity and reduce costs.
• Experienced in Prototyping by using Axure, Pencil Project, MS Visio, Marvel.
• Experienced in all phases of Scrum, including creating product backlog, sprint planning, sprint execution, sprint review and sprint retrospective.
• Experienced in prepare test cases, write test plan and be part of test team. Familiar with different types of testing such as UAT, Black/White box testing, integration testing, unit testing, etc.
• Good understanding of DataWarehouse and experience with Data Mining.
• Strong Interpersonal Skills, highly adept at facilitating discussions and negotiations with stakeholders.
• Good understanding and exposure with key Financial tools and trades, including securities, stocks, mutual funds, foreign exchange and investment banking.

Skills:

• General Requirement Management Tools: MS Word, Excel, PowerPoint, Project
• Business Modeling Tool: MS Visio, Axure, Pencil Project, Marvel
• Survey Tools: Ideascope, Survey Monkey
• Database: MS SQL Server, Oracle, Tableau
• Project Management Tool: JIRA, RALLY
• Methodology: SDLC, Waterfall, Agile, Scrum, UML, JAD, RAD, RUP, Six Sigma

Job Responsibilities:

• Coordinated and communicated functional requirements of business unit and technical solutions with IT capability resources.
• Assisted in determining needed resources and establishing overall project plans.
• Designed and documented advanced functional specifications and business solutions.
• Developed User Stories based on business requirements under Agile environment.
• Conducted and participated in SME discussions and communicated the requirement changes to the business.
• Created and maintained complex context process and system diagrams.
• Partnered with various departments to gather and document tactical requirements from the business.
• Conducted JAD sessions with management, SME, designers, developers and other stakeholders for open, pending and critical issues.
• Assisted with data developers to extract data including demand forecasting, market value, cost and marketing information from the database by using SQL queries.
• Responsible for generating various reports for business users using Excel and MS SQL Server.
• Involved in highlighting the key problems to be addressed in the risk analysis and accurately documenting the potential risks.
• Conformed to company level and industrial standards, processes, and policies.
• Conducted Sprint Planning meeting and clarified each business requirement as a product owner.
• Worked with deployment and production team in order to bring the product to version release.
• Ran Daily Scrum Meeting to track the progress of each sprint by using Requirements Traceability Matrix and Burndown Chart.
• Facilitated the Sprint Review Meetings to work with developer team to catch and fix the bugs.
• Created prototypes to facilitate presentation and showcase of the design to the stakeholders and participated teams continuously upgrade prototype based on customer feedback in an iterative manner.
• Provided the progress update of to project manager and other stakeholders, track the status progress of development, and assisted project management.
• Provided support and participated in change management at department and end user level conducting change analysis, coordinate new changes into user stories and prioritize them into the product backlog.
• Involved in testing activities including writing test plans , UAT User Acceptance Testing and validation of test results.

Environment: Agile, JIRA, MS Word, Excel, PowerPoint, Visio, SharePoint, Android, Java, PHP, JavaScript, HTML, CSS, Wireframe, eCommerce, MS SQL Server, SAP

Confidential

Business Analyst

It is a multinational banking and financial service holders company. The project was to enhance the user interface of the mobile application based on IOS, mainly focus on the functionality improvement.

Job Responsibilities:

• Interacted with multiple business departments and stakeholders to identify issues and opportunities.
• Organized requirements workshop with clients and conducted JAD session with developers and SMEs to understand and articulate requirements in Agile environment.
• Performed Competitor Analysis, Risk Analysis with the business team to determine the best practice and present solutions.
• Comprehensively worked with users for requirements gathering and produced initial requirement data to create user interface and business process requirements.
• Conducted Usability Testing to do need assessments.
• Performed GAP analysis to compare the existing system with the proposed system and documented new requirements and features.
• Implemented Rally to manage ideas, save time and cost, manage user stories, and improve performance.
• Documented user stories and managing product backlog. Work in Scrum team as Product Owner and facilitate Sprint planning meeting, Spring Review meeting, and participate in Daily Scrum.
• Prioritized user stories into product backlog.
• Gathered requirement changes based on sprint review meeting feedback and manage them into product backlog.
• Coordinated activities between business unit and technical staff, developing new methods, policies and procedures to meet the business needs.
• Worked with compliance department in setting up compliance rules within the application to produce alerts, warnings and data exceptions.
• Created workflows in Visio to depict the process flow of the application.
• Documented Screen Mock ups with information and system architecture to add the proposed functionalities to the existed system.
• Verified the functional aspects and validated user interfaces with other system and data conversion from the legacy system.
• Involved in creating Test Plans from the Business Requirements document and design document to cover overall quality assurance.
• Contributed to organization change management by facilitating robust User Acceptance Testing and supporting the training phase of the project.
• Extensively used MS Excel for functions and formulae for performance check and reported to PM.

Environment: Agile, MS Word, Excel, PowerPoint, Visio, IOS, Pencil Project, Share Point, Mobile Apps

Confidential

Business Analyst

The goal of this project was to launch a mobile app for the restaurant to better connect with new and existing customers and to better serve them.

Job Responsibility:

Interviewed manager and various stakeholders regarding the current situation of restaurant and potential ways to build brand image and reputation via mobile technology.

• Reviewed business vision, strategy, goals and measures.
• Helped transform the business requirements to functional requirements.
• Managed the timeline of the project and ensured the progress at each step.
• Conducted JAD sessions and obtained clarifications of the requirements.
• Responsible for reviewing all artifacts with business before and after the design process.
• Helped prepare test cases for monthly releases and validated actual results against expected results.
• Monitored the performance of keywords and suggested on the modifications of the operations in search engine marketing.
• Collaborated horizontally with other BAs and shared experiences
• Work Environment: MS Visio, Project, Word, Excel, Java, GIMP Editor, Photoshop, Google API's

Confidential

Business Analyst

Job Responsibilities:

• Implemented Waterfall methodology and track project progress through the whole life cycle of development SDLC with technical team.
• Elicited and gathered requirements from the business side through multiple interview meetings and workshops.
• Performed Requirement Analysis by doing researches on the competitors' website and Identified assumptions and constraints of the project
• Traced Requirements to high-level design and Use case model, Test cases.
• Analyze business process and using Use case diagram to capture the value of the requirements.
• Validated the requirements with stakeholders and completed the sign-off process.
• Designed and developed User Cases, Activity Diagram.
• Developed Prototype to verify the requirements with the client and to make it a baseline for the developers using Axure RP.
• Involved in developing the test strategy assist in developing QA Test plans for Functional, Integration and System Testing. Participated in Black Box Testing.
• Worked in the environment that stakeholders in different regions are involved, coordinated between the local client and offshore UI design team.
• Mainly focused on the frontend design and prototyping of the website. Worked with the other BAs for backend admin console to keep the consistency.

Environment: Waterfall, MS Office Word, PowerPoint, Excel, Visio, Project, GotoMeeting, BRD, FSD, Axure, SDLC, JAVA

Confidential

Business Analyst

The project was about the enhancement of the mobile payment application . We mainly add a few functionalities and improve the user interface.

Job Responsibilities:

• Assisted management in feasibility study to seize new business opportunities.
• Provided assessments on the performance of the existing system.
• Analyzed various modules and conducted Gap Analysis.
• Facilitated and managed meeting sessions including focus groups and brainstorm sessions with stakeholders to capture the key functions and evaluate their business necessity for the system.
• Contributed to a high fidelity prototype of the mobile app in the design and development process to ensure the functional as well as the 'look and feel' needs being met.
• Consulted and coordinated with system users to provide assistance in resolving issues and facilitate usability test.
• Tracked and documented changes to functional and business specifications.
• Helped with testing in creating the test plans and test scripts.
• Developed and coordinated the implementation plan to test business process during system development and evaluate alternatives.
• Played as a primary trainer to communicate with different business units and staff.

Environment: Agile, Lean Management, Six Sigma, MS Word, Excel, PowerPoint, Project, Visio, SharePoint, SQL, SWOT, RUP

Confidential

Business Analyst

The project aimed at designing and developing a website to cooperate with hundreds of beauty brands and become a trusted destination for consumers. The project is mainly focused on the improvement of user interface.

Job Responsibilities:

Partnered with product and business teams to identify and prioritize the requirements from the business side.

• Determined strategic directions for the team.
• Worked closely with off-shore and extended analytics teams.
• Conducted Usability testing to get better understanding on the user behavior.
• Coordinated with the vendors to deal with their changing requirements towards the interface of their brands.
• Evaluated performance of tested features and deliver final test results in a clear, concise and actionable manner including frequent A/B tests.
• Conducted data analysis and research to understand user intent and behavior and built a case for improving existing features and experiences and designing new ones.
• Presented written recommendations and insights to key stakeholders that help to shape the scope and functionalities.
• Prepared multiple test plans and implementation plans and participated in all tests.
• Measured performance of features post launch and report back to product and business teams.

Environment: MS Word, Excel, PowerPoint, Visio, SharePoint, Photoshop, eCommerce, HTML, SDLC

Confidential

Business Analyst

The project aimed at enhancing liquidity risk management processes to address both the external and internal requirements.

Job Responsibility:

• Assisted PM in development of requirements strategy, direction, scope and priorities in partnership with the business and technology teams.
• Conducted meetings and JAD sessions to define As-is and To-be business process.
• Explained and presented complex technical ideas to both technical and non-technical audiences at all levels in a persuasive and convincing manner.
• Exposed to the management of risk regarding the modern portfolio theory and risk's preferences.
• Documented detailed business requirements and functional specifications.
• Conducted project meetings online and in-person and communicated with members in business and technology organizations.
• Conducted user case elaboration meetings with multiple levels of stakeholders for designing and writing detail use cases narratives and diagrams.
• Performed GUI testing and UAT by developing innovative matrix for pass and failure scenarios.

Environment: Agile, MS SQL server, UML, MS Word, Excel, PowerPoint, Visio, HP WinRunner

Confidential

Intern-Business Analyst

Job Responsibility:

• Participated in the meetings with the business people to gather requirements.
• Participated in the JAD session to work with developer team and test team.
• Assisted business analysts to document the business requirements and technical requirements.
• Prepared and maintained requirements traceability matrix.
• Interacted with designers on wireframe design and worked on functional design.
• Assisted test team to design test scenarios and test cases.
• Environment: MS Word, Excel, PowerPoint, eCommerce, MS Visio