SUMMARY

• 6+ Years of professional experience as a Business Analyst and Project Coordinator/PMO with Information Technology, Finance, and construction Industry
• Strong foundation in business requirements gathering, functional requirement gathering, evaluating data sources, translating requirements into specifications, application design
• Proficient in technical and business writing, business process flow, business analysis and testing methodologies
• Experience in project life cycle and SDLC development methodologies like RUP, RAD, AGILE and Waterfall
• Good knowledge of project management i.e. project scoping, planning, estimating, scheduling, organizing, directing, controlling, budgeting, and drafting remedy procedures
• Extensive experience in developing Use Cases, creating Screen Mock - ups, conducting Gap Analysis and Impact Analysis, SWOT analysis, Cost Benefit Analysis, Risk Analysis
• Good quantitative skills and experience in risk management (Market and Economics) and credit risk
• Ability to track, document, capture, manage and communicate the requirements using requirement traceability matrix (RTM), excellent communication, cross-cultural and cross-functional skills
• Good knowledge of CRM (Salesforce)
• Good quantitative skills in business process modelling and notation (BPMN) and Concept modeling

TECHNICAL SKILLS

Operating Systems: UNIX, Windows 95/98/NT/2000/XP

Databases: Microsoft Access, SQL Server

Automation Tools: MS Visio, Rational Rose, Rational Clear Case, Rational RequisitePro

Bug Tracking Tools: HP Quality Center, Rational Clear Quest

Utility Tools: MS Office Suite, MS Project, MS Visio, MS SharePoint

SDLC Methodologies: Agile, RUP, RAD, Waterfall

PROFESSIONAL EXPERIENCE

Confidential

Business Analyst

Responsibilities:

• Conduct workshop with various credit analysts (Inter Client) to educate about new workflow website and ’Vision
• Facilitate interviews with credit analysts and SME’s to capture, define and document business requirements (BRD).
• Write user stories in JIRA by creating tickets, elaborate, and define user stories to offsite development and QA teams
• Perform UAT for each ticket during each sprint release.
• Create MS access database reports for day to day activities including month end, quarter end, and yearend processes
• Presentations to managers, team leaders, and credit analysts on workflow website development progress and update during each sprint release
• Conduct live demo to internal clients (managers, team leaders and credit analyst) during mid and end of each phase
• Maintain master records of features to be added in the current phase and next phase
• Monitor period end process where all the external feeds will be updated in our organization

Environment: MS Access, MS Visio, MS Excel, Word and PowerPoint, JIRA, Agile SDLC methodology

Confidential, Westport, CT

Business Analyst/Process Modeler

Responsibilities:

• Conducted JAD sessions With various business divisions - IT, Facilities, Finance, Operations, and HR - to educate users about process modeling business process flow benefits to get stakeholder buy-in
• Facilitated workshops with clients and SME’s to capture and map business requirements (BRD), review document and model current business process
• Performed Gap Analysis to identify areas of improvement and suggested process design enhancements
• Applied business logic methodology to create new and improved Business Process Architecture
• Designed business process models and notation (BPMN) based on the new architecture and requirements using MS Visio template
• Led and developed process model designs for several business divisions - HR, Vendor Management, Project Management (PMO), Enterprise Business Continuity Management (BCM), Facilities BCM, Admin, and EH&S
• Published process models into Quality Management System (QMS) implemented within MS SharePoint

Environment: MS SharePoint, MS Visio, MS Excel, Word and PowerPoint, Quality Management System, Waterfalls SDLC methodology

Confidential, Jersey City, NJ

Business Analyst

Responsibilities:

• Led gathering of user requirements and specifications for integration of two portfolio management applications and trading solutions
• Conducted meetings and JAD sessions with the related customers/Clients during the process of requirement gathering
• Reviewed business process, and functional requirements to ensure client satisfaction through UAT and personal interviews of key stake holders / opinion makers.
• Created and managed project templates, Use Case, requirement types and traceability relationships in RequisitePro
• Prepared business requirement documents (BRD’s) for technical team to develop prototype, use cases, UML diagrams for overall system
• Conducted and participated in JAD/JAR sessions periodically with SMEs during all phases of development life cycle to discuss open issues and resolve them
• Performed requirements modeling and develop analysis diagrams, activity diagrams, sequence diagrams, state diagrams, data models, and use-case realizations using RUP tools in Agile
• Reviewed resolution plans (RPs) containing detailed information about business and operational structure to enable resolution or safe liquidation in the event of a failure
• Assigned duties, monitored and tracked project progress using Agile methodology
• Contributed to development and documentation of software requirements specification (SRS)
• Involved actively in the QA process
• Updated test cases and scripts using test director and mercury quality center
• Created UAT plans with several test cases for each project
• Designed test plan and test cases for the user acceptance testing in collaboration with QA teams
• Led analytical working the design, development and implementation of project
• Verified the business scenarios on new builds to allow extended testing by the QA team

Environment: Rational Enterprise Suite (Rose, ClearCase, ClearQuest), RUP, Visual Basic, Agile/Scrums SQL Server, Oracle, C#.Net, MS Project, MS Office, Adobe Photoshop, Windows Forms, Web Forms, LoadRunner, WinRunner, DOORS, Project Management.

Confidential, Jersey City

Business Analyst

Responsibilities:

• Gathered analyzed, documented business and Functional requirements from both formal and informal sessions and validate the needs of the business stakeholders.
• Organized and documented different requirements documents including user requirements specification (URS), and use case specifications
• Created UAT plans with several test cases for each project to ensure that the system runs smoothly after the proposed enhancements or changes have been made
• Prepared the traceability matrix and mapped the defects into Traceability matrix
• Led prioritization discussions with product owners as needed to ensure resources are allocated to key features and requirements
• Facilitated meetings between client product/network manager and Confidential offshore development team to troubleshoot product issues
• Managed Project progress by conducting weekly review meetings with client managers to track action items and resolve outstanding issues
• Generated quarterly reports to measure performance against goals for client feature requests, bug fixes, on-time delivery and backlog

Confidential, Chicago, IL

Jr Business Analyst

Responsibilities:

• Participated in requirements gathering for the listed index options risk management spreadsheet; Defined requirements for product control and risk management end of day feeds
• Researched and gathered market, economic and technical information impacting trading activities of customers
• Modified payroll and timekeeping processes for FLSA changes
• Authored functional requirements and non-functional requirements based upon the approved business requirements by following UML processes and standard procedures for developing use cases, use case diagrams, and other supporting documentation.
• Engaged in analyzing requirements, identifying various individual logical components, expressing the system design through UML diagrams
• Conducted user acceptance testing (UAT) and documentation of test cases.
• Core responsibility involved complete manually testing of the user acceptance test (UAT)
• Addresses, diagnosed, and resolved day-to-day issues; documented causes, analyzed and led final resolution of the issues/errors.
• Translated customer/clients’ needs into new features and new services

Environment: Rational Suite (Rose, Requisite Pro), Rational Unified Process (RUP), Windows XP/2000, Oracle, PL/SQL, MS-Project, MS-Office Suite, MS Visio, MS Word, MS Excel

Confidential

Project Coordinator/PMO

Responsibilities:

• Managed eight member team and was responsible for day to day operations; Defined operational process and procedures for change management
• Created business proposals and worked with prospective leads and marketing teams
• Closed deals with prospective customers; developed and maintained client relationship by liaising with management and clients;
• Designed and defined training strategy with prospective and current customers; conducted training for marketing and data processing activities
• Researched and presented Market trend analysis, prepared budget forecasting and quarterly financial reporting for stake holders
• Managed public relations and communications for the company

Confidential

Process Assistant

Responsibilities:

• Handled payrolls through “QuickBooks” for a UK based packaged holidays and leisure travel services company called My Travel
• Managed and maintained employee records and commissions and evaluated performance
• Handled escalations and customer grievances from operations team
• Presented weekly status report on operations to management
• Evaluated overpayments based on entitlements and non-paid time offs

Confidential

Process Executive

Responsibilities:

• Managed Insurance claims for United Health Insurance Company
• Handled escalations to doctors office for insurance claims, malpractices and application process
• Reported and documented insurance details and statistics