PROFILE

Diversified leader, with proven strengths in project methodology, analysis, problem solving and implementation. Over 14 years' experience managing systems development, implementation and support and 16 years of human resources experience in HRIS, Compensation, Payroll and Benefits. Results-driven mindset with keen ability to make and implement solutions, improving profits and providing long-term sustainability for the function.

COMPETENCIES

• Leadership and Facilitation
• Project Management and Implementation
• Process Improvement and Root Cause Analysis
• Problem Solving
• Data Organization and Quantitative / Qualitative Data Analysis
• Information Systems and Work Process Design, Testing, Implementation and Support
• Managing Resources Scope, Requirements, Schedule and Budget
• Excellent Verbal and Written Communication/facilitation skills
• Cross-Functional Expertise
• Human Resources Information Technology HRIS, Compensation, Payroll and Benefits
• Knowledge of Logistics, Procurement, Legal and Marketing
• Supervision and Performance Management
• Coaching and Mentoring
• Certified Project Management Professional PMP
• Certified Six Sigma MAIC Black Belt
• Technologies Supported:
• Microsoft: Advanced Excel skills including Visual Basic Macros, Strong Project, Access, PowerPoint, Word, Outlook and SharePoint skills
• Other: PeopleSoft HRMS, JMP Statistical Software, IBM Ascential Data Stage, SQR/SQL, Crystal, SAS

PROESSIONAL ACCOMPLISHMENTS

• Key Leader in over 30 I/S projects covering New Functionality Development, Enhancements, 2-n Implementations, Release Upgrades and Patches, Data Conversion, Regulatory Compliance and Process Improvements
• Initiated and Led Root Cause Investigation projects to isolate and correct systems / process issues that affect systems reliability. Facilitated discussion with stakeholders and developed Remediation Plans, Operating Procedures and Monitoring Mechanisms to measure progress and ensure sustained improvements.
• Developed project-estimating models and instituted project wave methodologies to bundle small enhancements for planning and execution as releases.

Confidential

Service Support Manager

• Life cycle management, performance and availability for over 75 IT Supported Applications across multiple work processes and functions
• Managed an average budget of 12 Million including Direct Labor and Vendor spend. Generated savings of 8 Million over 6 years through process improvement, and vendor support / license reviews and rationalization.
• Led efforts to define and implement support requirements that ensure teams are equipped to respond to and resolve incidents and address user needs
• Led Six Sigma improvement efforts with to identify problem root cause to restore / improve service delivery
• Managed vendor contracts and relationships to ensure delivery of IT services
• Led efforts to implement IT Controls to ensure sustainable, secure and auditable IT practices
• Demonstrated capability to integrate Business Requirements to IT Projects and Priorities
• Developed Reporting Tools For Resource Budget Management and Reporting

Confidential

Architectural Specialist

• Key leader in over 30 IT Projects delivering solutions covering new / enhanced functionality application, database and server upgrades data conversion work process evaluation and improvement.
• Managed all phases of the Dow IT Project Delivery Process including scope, arrangement, scheduling, critical path management, risk analysis and mitigation, change control, implementation planning, stakeholder evaluation and communications.
• Led and provided technical and functional expertise to define requirements, design, test and implement system enhancements for PeopleSoft and associated Human Resources, Benefits, Payroll and related systems.
• Core team leader that relocated Data Center Hardware. Led the process to document applications, negotiate retirements, draft the server layout, determine the outage window and manage the test verification process. The result was that 50 of 124 applications were retired freeing up 21 of 55 servers for decommissioning with the remainder being successfully moved without incident.
• Planned, managed and led four implementation waves to rollout a Six Sigma application to more than 75 manufacturing plants that collected key production metrics to drive analysis for improved operational quality and reliability.

Confidential

Manager, Human Resources Information Systems

• Led the Human Resources Information Systems Department to support the organizational transition from a legacy mainframe to PeopleSoft system.
• Represented Human Resources interests to plan for IT investments for enhanced / new technology
• Reengineered and administered PeopleSoft Application security.
• Led the process to document the transactional procedures, create user training and help aids.

Supervisor, Compensation, Benefits, and Payroll

• Led staff in managing the semi-monthly payroll system for the parent organization.
• Managed the employee benefits enrollment, and monitoring functions.

Senior Compensation Consultant

• Responsible for all aspects of employee compensation, salary management, job design, reward systems, performance and motivational tools within management objectives.
• Managed the total executive compensation and perquisite programs.
• Streamlined the compensation function resulting in a 50 percent staff reduction through attrition.

Business Research Analyst