OBJECTIVE

To use my business analysis and project delivery management skills within an IT organization engaged in on-going improvement and excel in meeting their business goals

PROFILE

• An experienced, disciplined, and highly-motivated Professional with a verifiable track record of successfully analyzing. Implementing managing IT projects.
• An innovative, goal oriented, and highly creative individual with a solid academic foundation.
• Professional experience encompassing in all aspects of system analysis, project management, organizational operations, and business analysis.
• Skilled at resolving conflicts and identifying resource requirements to improve efficiency, productivity, and business processes toward successful attainment of organizational goals.
• Expert in planning, organizing, and managing resources to successfully complete project goals and objectives, while honoring predetermined constraints

CORE SKILLS

• Adaptability Conflict Management Planning Organizing Decision Making Problem Solving Coordination Contract Negotiation Pragmatic Result Oriented Facilitate Discussion Analytical Requirement Analysis Requirement Gathering Leadership Change Management Client Relationship Elicitation IT Consultancy IT Service Management Gap Analysis PMLC SDLC
• MS Project MS Visio MS PowerPoint MS Access MS Excel MS Word SharePoint

PROFESSIONAL TRAINING/ DEVELOPMENT

• ITIL Foundation V3 Certified for ITSM
• IBM Certified Specialist Rational Requirements Composer V3
• NTT DATA Business Analysis training 4 weeks training
• Working towards Project Management Certification PMP - 8 weeks training
• Working towards Business Analysis Certification CBAP - 8 weeks training

EXPERIENCE

Confidential

One of the leading IT service and solution providers with business operations in more than 35 countries, NTT DATA provides premier professional services from consulting, system development, business process and IT outsourcing to cloud-based solutions.

Business Analyst

• Collection, documentation and analysis of the current state and the future state of processes by means of documenting business process flows and models in collaboration with multi-disciplinary stakeholders
• Work closely with Business Owners and end users to develop detail requirements to meet business needs
• Performs analysis on systems and plan a system flow of the data from the ground up
• Provides status reports that give a detailed description of the current projects progress and indicates time devoted to each task of the project
• Participates in development of detail design and design walk-through with appropriate focus groups and related users to verify accuracy of design in meeting business needs
• Coordinates software development efforts performed by in- house staff or outside consultants to ensure that all programming is completed according to the project plan
• Actively participates in selected IT projects to ensure that business, function, and geography customers receive sufficient and timely communications
• Participates in major enterprise projects and/or solutions that support business process improvements
• Facilitate discussions and discovery activities in order to identify and document Customer Service business needs, processes, and workflows.
• Gather requirements for the creation of BRD, FRD and other project documents.
• Netcore, Inc is an IT service provider company, deals in various IT solutions including Infrastructure services, IT consultancy, IT security Risk management, Business applications, VoIP Cloud computing solutions.

Business Analyst - Project Manager

• Responsible for participating in and carrying out varied assignments within a broad field of IT infrastructure implementation projects
• Led project teams and supervises/directs project team members, consultants and contractors.
• Provided specialized design services, technical advice and expertise to support the units of the Division/Cluster/Corporation. Modified guidelines, standards and processes, devises new approaches, applied existing criteria in innovative ways and drawn conclusions from comparative situations
• Evaluated proposals and/or bids and makes recommendations for award of contracts
• Reviewed project plans, purchasing documents and specifications prepared by staff, contractors and consultants
• Ensured the proper maintenance of all required documentation and produces or supervises the production of such documents
• Promoted standardization relating to project administration, documentation, processes and system/technical design
• Accountable for the project management of assigned projects in accordance with the project plan, balancing project scope, schedule, budget, quality, and risks to ensure that the project is delivered on time, within budget, and that it meets or exceeds expectations.
• Measured and monitor progress at clearly defined points in the process to ensure the projects are delivered on time, within budget, and that they meet or exceed expectations
• Ensured that the entire project team is focused on reusability, scalability, innovation and enterprise-wide solutions

Confidential

Client Solutions Analyst

• Built client loyalty by providing recommendations and alternatives to contacted clients
• Liaised with internal operational groups to investigate and resolve complex client issues
• Analyzed client information, provided recommendations on possible improvements to products and services and offer long-term solutions to retain clients
• Develop a plan to Prospect, Qualify and Close Professional services in collaboration with Core Sales and other Solution Specialists
• Manage the sales process through to service implementation and customer satisfaction
• Proficiently qualifying real opportunities and assuring successful pursuit of managed IT solutions contracts
• Ensuring the retention and growth of existing managed IT solutions contracts
• Maintain and grow account base through proper balance of maintenance and prospecting phone calls
• Renew relationships with past buyers to drive future business
• Work with clients to understand their business issues and provide solutions that meet their needs

Confidential

Project Manager

• Led the Project Core Team for infrastructure projects to ensure that the projects are delivered on time, cost, and with quality that meets both the corporate and customer commitments
• Worked schedule, cost, content, and quality issues that impact committed customer deliveries
• Managed cross dependencies between projects and solutions
• Provided status and visibility to requirement traceability, identified, monitored and controlled critical program milestones
• Analyzed and defined both the 'As Is' and 'To Be' business system processes
• Facilitated or participated in project kick-offs bid reviews and progress meetings
• Defined and documented business system requirements by eliciting and validating requirements using various techniques including case modeling, business process modeling, data and process modeling
• Participated in change assessment, scheduling and review activities
• Performed gap analysis, and identification of any areas of improvement within existing procedures, methods and business processes and Identified and tracked on-going risks, issues and action items
• Monitored and ensured compliance with change management standards, policies and procedures
• Assisted in updating Status Reports in established format and distribution to the core project team and others as required.
• Reviewed problems caused by change and makes recommendations for process improvement
• Managed and mitigated risks throughout the life-cycle of project development and negotiates with key stakeholders in times of conflict to ensure a mutually beneficial outcome for both internal stakeholders and the client.
• Identified, evaluated and provided technical expertise and recommendations for the resolution of issues with assigned projects. Ensures compliance within guidelines by acting as a signing authority

Confidential

Assistant Manager Project Delivery

• Analyzed, Designed and proposed Computer Systems solutions with the coordination of technical team
• Provided business consulting, knowledge expertise in strategic performance management methodologies, process assessment work, and the application of technologies to business
• Managed transition of client from Solutions Implementation to Client Support. Manage the maintenance of implementation portions of project.
• Managed all aspects of the project including project scoping, resource assignment, project plan development, project tracking, monitoring and reporting through the application of proven project management principles and methodologies.
• Developed and maintained all project documentation Project Plan, Issue and Action Logs, Risk Management, Communication Plan, Status Reports, Post Implementation Reviews, etc. .
• Pulled together resources effectively to implement projects. Orchestrate multiple activities at once to accomplish objectives.
• Used critical thinking skills to anticipate and manage potential risks that will arise. Communicate these to the stakeholders on a regular basis and ensure decisions are made quickly and effectively
• Assisted in the development and implementation of templates, procedures and processes as part of the continuous development of the Wireless Customer Deployment team.

Confidential

Project Coordinator

• Worked closely with a multi-disciplinary development team to ensure the projects in development meet stakeholder requirements
• Understand and incorporate scale, security, and architecture considerations into the project requirements and concepts
• Managed external vendors project by project basis
• Implemented continual self-improvement policy in order to learn and stay current with project management methodologies
• Communicate collaborate effectively clearly with other functional teams
• Maintained detailed records of all dates, documents, and correspondence both written and verbal related to projects.
• Monitored and control the distribution of all project documents and records.
• Analyzed projects based on budget and forecasts and track project progress and cost