PROFESSIONAL SUMMARY

Business Analyst

• Expertise in understanding and supporting the client with requirement gathering, analysis, design, testing and user training.
• Extensive experience in Business writing skills in writing Business Requirements Document BRD , System Requirement Document SRD , Use Case Specifications, Functional Specifications across the Deliverables of a project.
• Expertise in all phases of SDLC Software Development Life Cycle , and methodologies like RUP Rational Unified Process and Agile.
• Extensive Experience in developing Use Cases, Use Case Diagrams, Activity Diagrams and Sequence Diagrams.
• Proficient in gathering business requirements and performing GAP analysis, Impact Analysis, SWOT Analysis, Cost Benefit Analysis Risk Analysis and Business Rules.
• Participated in extensive JAD sessions with the stakeholders and the project managers by conducting personal interviews, Questionnaire, Brainstorming to get a better understanding of client business processes.
• Expertise in broad range of technologies, including business process tools such as Microsoft Project, MS Access, MS SharePoint and MS Visio.
• Experience in leading team of Business Analysts and coordinating team efforts. Maintained a close and strong working relationship with teammates and the management.
• Facilitated User Acceptance Testing UAT with the stakeholders and the business users as well as trained users to use the system configured.
• Excellent skills in Business Modeling and Use Case Development using UML methodology.
• Good time management and interpersonal skills, which helps in conducting project meetings, reviews, walkthroughs, and customer interviews according to the varied needs of the people involved.
• Excellent verbal/written communication skills and strong analytical abilities and can perform well both independently and as a team player.

TECHNICAL SKILLS

• Requirement Management Tools: Rational Requisite-Pro
• Business Modeling Tools: Balsamiq Mockups, Pencil Projects, MS Visio
• Project Methodologies: RUP, Waterfall, Agile, Scrum
• Utilities: MS Office Suite, Snag IT, Camtasia Studio
• Operating Systems: Windows Vista98/XP/2000
• Content Management: MS SharePoint
• Quality Standards: CMMI, Six Sigma

PROFESSIONAL EXPERIENCE

Confidential

Business Analyst

Confidential

include - changing customer profile, ordering auto insurance ID cards and modifying the load provider details. Implemented an integrated RUP solution with complete line of traceability for all the artifacts of web development projects

Responsibilities:

• Interact with the stakeholders to get a better understanding of client business processes and gather business requirements.
• Identify research, investigate, analyze, defined and document business processes.
• Assist with user testing of systems, developed and maintained quality procedures and ensured that appropriate documentation was in place.
• Responsible for identifying and documenting business rules, created detailed requirement documents and conducted User Acceptance Testing.
• Develop the test plan, test conditions and test cases to be used in testing based on business requirements, technical specifications and/or product knowledge.
• Assist PM in creating, writing, and developing the Business Case and Use Cases.
• Gather business requirements from stakeholders and create Business Case Documents BCD , Business Decision Documents BDD and Data Flow Diagrams DFD .
• Interact with users to gather business knowledge and transform them into document requirements, business scenario and business rules.
• Develop and drive the business vision for what Business Event Management BEM will look like at State Farm.
• Building awareness of Business Event Management BEM and marketing its value to other DCs and business areas.
• Update the Business Communication Strategy and Tactical Plan for Business Event Management.
• Work closely with the project manager to create a project charter.
• Act as a Single Point of Contact SPOC for any new Development Center DC grouping.
• Work on Solution Definition Artifact Package SDAP and gathering the deliverables for Change Advisory Bureau CAB .
• Work closely with the project manager in budget allocation and resource allocation.
• Facilitate meetings JAD sessions or requirements workshops .
• Work closely with the Business Sponsor to prepare a bi-weekly report for business leadership.

Environment: MS Project/Visio, Waterfall, Agile, XML, Quality Center, Visual Studio

Confidential

Business Analyst

These project involved consolidating multiple mainframe mortgage platforms into a single servicing platform the new Home Mortgage servicing application called MSP a COTS product which we customized and implemented working with the vendors such as Lender Live and Venture. Along with this conversion, multiple interfaces beyond the confidential to support the new environment, which includes all applications that participate in Enterprise Releases. Also involved in converting all WaMu/EMC Mortgage related loans into the Chase's MSP system as part of the merger activity.

Responsibilities:

• Work with all stakeholders and contributors to identify, prioritize coordinate continuous process improvement activities.
• Develop and maintain the Project Schedules, including Deliverables, Milestones and Resource Assignments
• Provides regular status updates, recommends strategic and tactical direction and investments, and escalates unresolved issues to senior Procurement personnel.
• Created business cases, strategies, communication plan, tracking reporting variables
• Project life cycle management utilizing PMBOK Methodology and concepts
• Led in implementing/applying standard processes for scope/change management, risk management, issue management, quality assurance and project communications
• Coordinated action plan, meetings and analysis regarding topics, often including key business stakeholders and senior management
• Ensured project close effectively through production turnover, documentation of learning and provision of feedback on project resource performance
• Coordinate Risk Management establish monthly risk management reviews, record risks and mitigation strategies, ensure risk management strategies are implemented
• Involved in project budgeting, project resource planning, project scheduling, risk analysis and management.
• Actively participated in task planning, project status reporting, progress meeting coordination, project documentation
• Worked extensively on click stream analysis, on site search, development of repeat customer business, site performance-general stats i.e. visitor info, sales, etc , customer funnel analysis, category and merchandise performance top/bottom categories, products, brands, etc.
• Assessed the status of the organization to determine the scope of the application.
• Developed Process flows, Business rules, Page flow and User Guides.
• Created a vision document to explain user demographics, profiles, environments and requirements.
• Created a Business Glossary that defined the terms used during modeling.
• Designed business models that served to identify requirements and communicate information between teams.
• Defined business use cases and activity diagrams to represent different workflows and associations.
• Involved in creating Business Flow Diagrams, Dataflow diagrams, UML Activity diagrams, Sequence diagrams, and USE cases diagrams using MS VISIO.
• Performed GAP and Risk analysis of existing system and evaluated benefits of new system.
• Utilized RUP to configure and develop process, standards, and procedures.
• Created documentation for training and Help Desk teams.
• Implemented and monitored Individual Development Plans focusing on total performance, including both quality and productivity.
• Created reports for business analysis purposes using Crystal Reports and Microsoft Excel.

Environment: Agile, MS SQL Server, Visio, MS Word, MS Power Point, MS Excel, MS Project, SharePoint, Microsoft Office Suite, Quality center.

Confidential

Business Analyst

checking the bill history, changing customer profile, ordering auto insurance ID cards and modifying the load provider details. Implemented an integrated RUP solution with complete line of traceability for all the artifacts of web development projects

Responsibilities:

• Interacted with the stakeholders to get a better understanding of client business processes and gather business requirements.
• Identified, researched, investigated, analyzed, defined and documented business processes.
• Conducted GAP Analysis to derive requirements for existing system enhancements.
• Assisted with user testing of systems, developed and maintained quality procedures and ensured that appropriate documentation was in place.
• Responsible for identifying and documenting business rules, created detailed requirement documents and conducted User Acceptance Testing.
• Developed the test plan, test conditions and test cases to be used in testing based on business requirements, technical specifications and/or product knowledge.
• Created used cases using the UML approach and validated development using SDLC Agile with Scrum, to help the technical team during the development process.
• Part of the regression and User Acceptance Testing, worked in training and documentation of the new product release.
• Assisted PM in creating, writing, and developing the Business Case and Use Cases.
• Created business process workflow diagrams Activity diagrams in Rational Rose.
• Conducted JAD sessions to resolve issues pertaining to development and testing.
• Created Functional and Technical Design Specifications for different applications.
• Performed and coordinated Unit Testing, Integration Testing and System Testing.
• Coordinated and prioritized outstanding defects and enhancement/system requests based on business requirements, allowing sufficient time frame to ensure accuracy and consider deadlines.
• Monitored client expectations and conducted user interviews.
• Actively involved in client meetings to integrate their needs/requests. Execute their requests on questions regarding data issues.

Environment: Agile, MS SQL Server, Visio, MS Word, MS Power Point, MS Excel, MS Project, SharePoint, Microsoft Office Suite, Quality center.

Business Analyst

forming a new corporation under the name Sears Holdings Corporation. It is the third largest discount store chain in the world, behind Wal-Mart and Target. I was responsible for business analysis/ technical supporting Kmart BME payment technologies. To efficiently cope up with the increasing needs of its customers, Interactive barcodes, On Track, retail tracking labels etc. products and thus relating projects has been planned to achieve an enterprise wide revenue assurance and to better to meet business and individual customer requirements efficiently.

Responsibilities:

• Functioned as the primary liaison between the business line operations and the technical areas throughout the project cycle
• Excellent working knowledge and understanding of supply chain management and mailing industry practices.
• Developed strategic partnerships with the business unit to develop a solid knowledge base of the business line, including the business rules to-be and as-IS related to access control, authorization, provisioning etc.
• Played a key role in the planning, requirements gathering analysis, documentation, testing and implementation of the products.
• Assisted PM in project planning, WBS and preparation of score cards, roadmaps, identifying critical path if any and analyzing working towards resolving the issues.
• Performed extensive Requirement Analysis, Gap Analysis and risk analysis.
• During the lifecycle of a project, lead the effort in gathering functional and non-functional requirements, As-Is and To- Be business rules by facilitating JAD sessions.
• Developed business requirement documents, functional/system requirement documents ,use cases, prototypes various presentations detailing the process ,design specifications in each phase of the application, which involved series of meetings with clients, USPS partners and engineers testing team to verify the testability of the requirements and signed off on requirements
• Actively participated in analyzing the market research to get better knowledge on prevailing advanced products in market and also customer expectations, target customers.
• Assisted the programmers and SME's subject matter experts acting as a liaison between them.
• Assisted in formulating test cases, test plans, test Scenarios for with the testing team to streamline the testing process.

Environment: MS Project/Visio, Waterfall, Agile, XML, Quality Center, Visual Studio

Confidential

Business Analyst

Responsibilities:

• Interacting with key business users and geographically dispersed stakeholders.
• Extract, Analyze and understand business requirements, gap analysis, validate specifications and functional requirements with key users of clients' ecommerce web and SAP systems Learnt SAP system on job and IBMs internal contractor invoice system.
• Build and document global process maps of clients and IBMs internal business process as-is and future business processes .
• Use case modeling, act as a bridge between customer and implementation team, and write functional specifications of systems and interfaces.
• Supporting business and development team throughout implementation.
• Perform functional verification of customer delivery - Review test cases written by test specialists to check and verify if they met functional requirements. Execute functional testing and sign-off implementation of requirements before they were delivered to clients.

Environment: Agile, MS SQL Server, Visio, MS Word, MS Power Point, MS Excel, MS Project, SharePoint, Microsoft Office Suite, Quality center.

Confidential

Business Systems Analyst

Wireless segment includes wireless operations of the company broadband segment includes broadband operations of the company. I was working on online bill generation and bill payment.

Responsibilities:

• Involved in writing Test Plans, Test Cases and Test Scripts.
• Worked with batch jobs and validated the reports.
• Worked with SPUFI and QMF to test the DB2 database and File-aid to work with files.
• Participated in System, Regression and Acceptance Testing.
• Worked with all levels of management and resolved the issues found.
• Gathered requirements from end users of all the regional offices and business units and prepared Business Requirements Documents BRD .
• Analyzed Business Requirements and create Workflow diagrams.
• Developed use cases and activity diagrams to model process

Environment: MS SQL Server, Visio, MS Word, MS Power Point, MS Excel, MS Project, SharePoint, Microsoft Office Suite, Quality center.