SUMMARY

• Business Analyst with about 7 years of full life cycle development experience in business analysis, systems analysis, organizational change management and project management Results driven with a proven ability to deliver organizational improvements supporting business objectives and streamline procedures across the enterprise.
• About 7 years of diverse experience in Retail, Financial and Healthcare industries.
• Working knowledge on HIPPA, EMR, EHR and HL7.
• Excellent experience in business process flows, business process modeling, case tools, business analysis, gap analysis and organizational change management.
• Conducted Joint Application Development (JAD) sessions and worked with executives, developers, and end - users to define the exact requirements needed by a software solution.
• Excellent Business writing skills in writing Business requirements document, USE Case Specifications, Software Requirements Specification (SRS) and Workflows.
• Experience in using software change and configuration management tools such as Clearcase, Clearquest and PVCS Tracker.
• Working knowledge on QA related task, creating test cases, test scripts and leading UAT.
• Strong understanding on Data warehouse and Data mart along.
• Working knowledge on Websphere.
• Experience in using business modeling tools such as Rational Rose and MS Visio to generate data flow diagrams, process maps, flowcharts and UML diagrams.
• Experience with creating high level design architecture diagrams using functional, behavioral, information and physical views.
• Strong written and oral communication skills - ability to speak with all levels of staff; align leadership and users on process and technology requirements (both verbal and written).
• Asked detail questions to get to the heart of true business needs and capture through effective written communication.
• Extensive knowledge on Pharmacy Benefits Management (PBM).
• Exceptional analytical and reasoning ability.
• Excellent coordination skills coordinating project requirements and issues with clients, senior managers, developers, subject matter experts and other analysts.
• Good knowledge and management of requirement traceability matrices using requirement management tools such as DOORs and Rational Requisite Pro.
• Experience creating business architecture documents such as business models, business governance, enterprise architecture and business process models.
• Excellent knowledge of software testing tools such as WinRunner, Loadrunner and TestDirector.
• Highly organized with the ability to manage multiple projects and meet deadlines.
• Effective contributor and motivator in a team environment.

TECHNICAL SKILLS

Programming Languages: Java 2, J2EE technologies (EJB, JSP, Servlets and JNDI), UNIX shell scripts, XML, HTML, PL/SQL, PHP

Operating Systems: UNIX, Solaris, MS DOS, Windows XP, Windows NT

Modeling Tools: MS Visio, Office Suite, Rational Rose

Application Servers: Websphere Application Server, Websphere Portal, Tivoli Access Management, Tivoli Identity management.

Requirements Management /Caliber: RM, Rational RequisitePro, DOORS, RRC, JIRA Management ToolsSERENA, MS PROJECT.

Testing: Quality Centre, Win Runner, Rational Clear Quest.

Methodologies: AGILE (Scrum), RUP, WATERFALL and E-commerce.

MS Office: MS Word, MS Excel, Outlook, MS PowerPoint, MS Access

Content Management Tool: SHARE POINT, IBM ECM.

PROFESSIONAL EXPERIENCE

Confidential, RI

Sr Business Analyst

Responsibilities:

• Developed a vision plan that defined the primary goals and objectives of the project. Analyze user stories and segregated them into high level and low level.
• Prepared product backlog working with product owner and other SME.
• Prioritize user stories and assigned to different sprints.
• Facilitated daily stand ups and managed task board with user stories and board.
• Prepared and tracked burn down charts and velocity charts for timely delivery of projects.
• Utilized corporation developed Agile SDLC methodology used scrum work pro and Microsoft office software to perform required job functions.
• Experience in designing and defining User Interface requirements and visual patterns by creating wireframes, screen mockups and story boards.
• Strong understanding about user interface (UI) and user experience (UX) design principles and users centered methodology.
• Helped integrate corresponding module into the system using Pharmacy Benefits Management (PBM).
• Supported document control application (documentum) for quality system document and business documents.
• Developed and reviewed functional specification/design documents and assisted in architecture analysis based on the mainframe system TOPS and UNET family of interfacing systems based on the programming environment COBOL.
• Used visual basic for writing users story and defining user interaction with the system.
• Grouped medicate compliance guideline as per Medicare call letter into different audit chapter using Medicare compliance gird.
• Responsible for participating in the review of change management, release contents and schedule.
• Assisted Scrum Master in developing design and specification, according to the requirement and information gathered during scrum meetings and other forms of information gathering methods.
• Assisted in defining the initial common terminology to be used throughout the project lifecycle.
• Examined progress and wrote completion reports which were submitted to project management on a weekly basis.
• Worked with MS project for Time allocation and Resource management.
• Created different Traceability views to maintain the Traceability of the requirements with the help of MS Excel.
• Created Use cases and activity diagrams to extract business process flows and workflows involved in the project using MS Word and Microsoft Visio.
• Extensively involved in running manual tests on the applications.
• Involved in manual testing to check images, broken links, buttons etc on the web pages.

Environment: Microsoft Windows XP, Oracle, HPQC, RTC, RRC, Documentum, MS Word, MS Excel, Websphere, Agile Scrum.

Confidential, Manard, MA

Business Analyst

Responsibilities:

• Interfaced with the client as part of the Requirements gathering team to finalize the project scope.
• Facilitated JAD Sessions and gathered Business Requirements.
• Conducted user interviews, gathered Requirements, analyzed the Requirements and managed changes using Rational Suite
• Assisted the PM in developing Use Cases and project plans and also managed changes to the scope of the project.
• Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams using UML tools.
• Developed business requirement specification documents as well as high-level project plan.
• Developed business process models to document existing and future business processes.
• Developed estimates, project plans (Microsoft project), training material.
• Performed extensive Requirement Analysis including data analysis and gap analysis.
• Documented and delivered Functional Specification Document to the project team.
• Participated in the logical and physical design sessions, assisted and developed high and low level design documents.
• Involved in user testing of systems, developed and maintained quality procedures, and ensured that appropriate documentations were in place.
• Functioned as the primary liaison between the business line, operations, and the technical areas throughout the project life cycle.
• Performed task decomposition, delegated tasks and monitored project milestones using MS Project.

Environment: Microsoft Office Suite, Adobe Marketing Suite, SQL, MS 2005, Windows NT/XP, Linux.

Confidential, Matawan, NJ

Sr. Business Analyst

Responsibilities:

• Gathered Business Requirements from the Subject Matter Experts (SMEs) and documented the requirements in the BRD.
• Implemented an open source EMR called Open EMR for electronic medical records, practice management, scheduling, electronic billing and free support.
• Expert in ICD 9 - 10 Conversion Analysis. Full knowledge of the Diagnosis and Procedural Code changes for Healthcare Entities like Payers, Employer Groups and Providers.
• Processed prescription drug claims using Pharmacy Benefits Management (PBM).
• Gather requirements and design data mapping documents for conversions from legacy health care systems to Trizetto Facets.
• Worked on Facets to terminate or reinstate health coverage for the subscriber.
• Testing - Developed Test Scripts using Test Director and coordinated with developers to quickly resolve the defects associated with them.
• Analyzed and evaluated User Interface Designs, Technical Design Documents and Quality Assurance Test Conditions the performance of the application from various dimensions.
• Created Business Requirement Documents and Technical Requirement Documents as a result of meetings with the Business Areas. Obtained business sign offs on the documents after reviewing the final documents with them.
• Assisted in creation of the Functional Design Document from the Business Requirements Document which was used as the reference by the development team while preparing the design and held the responsibility of the required data setup for unit testing
• Change Control Process - Led the Change Control Process for changes submitted for the BRD once the document was submitted to IT department
• Documented the UAT Plan for the project and worked with the UAT Team to ensure every acceptance criteria for the requirements has been included in the UAT task plan
• Maintained the Traceability Matrix table to uniquely trace the identified business requirements to general design to testing as proof that requirements requested have been developed into a solution and that it has been tested and tracked.

Environment: MS Visio, Word, Excel, PowerPoint, SQL, and Oracle

Confidential, Milwaukee, WI

Business Analyst

Responsibilities:

• Followed Agile approach of development throughout the project
• Involved in gathering and documenting the requirements that were critical to the Business Process (BPM) and using those requirements to design application software using a Use Case approach
• Interacted with Team Leaders to identify and analyze the given information, procedures and decision flows.
• Provided assistance to the client for implementing and maintaining the effectiveness of the quality assistance including documentum projects.
• Performed all aspect of document management system developed and implementation
• Configured and customized document management solution for all aspect of document life cycle and documentum.
• Generated daily, weekly and summary reporting and performance insights for the following programs: event performance for tab, including Advertised vs. non-advertised sales, Power Hours, Early Birds, BOGO and like-themed events.
• Gathered Requirements Interviewing Stakeholders, Business Partners, and End Users
• Conducted JAD sessions with Business Stakeholders/SMEs for Gathering Requirements for the new upgraded platform; estimated project resources, timing, and sequence of deliverables.
• Developed Use Cases for the application and prepared the detailed Workflow Diagram based on the proposed enhancement for the system.
• Worked with System Analysts to create application’s Functional and Non-Functional Requirement Document.

Environment: MS Visio, MS Word, MS PowerPoint, MS Excel, UML, Business Objects, Websphere, Oracle, Ms Project

Confidential, Cincinnati, OH

Business Analyst

Responsibilities:

• Interacted with team leads to gather requirements about functionalities need to be added/updated/enhanced.
• Worked extensively in order to understand loan application and web based UI.
• Prepared Functional Requirement Specifications based on questionnaire and JAD Sessions.
• Followed traditional Waterfall Approach for web-system upgrade.
• Created Process Diagrams and Data Flow Diagrams using MS Visio 2002.
• Involved in major part of Software System Development Life Cycle - Requirement Analysis, Implementation Testing and Support.
• Maintained a file to track open requirements.
• Participated in Risk Mitigation Process to identify critical areas of risk and accordingly modified the process to reduce the same.
• Helped testing team to understand the business process and prepare test scenarios.
• Conducted walkthroughs with development team and stakeholders.

Environment: Windows XP, MS Visio 2002, and MS Office 2003