SUMMARY

• A well - seasoned, detail oriented Business Analyst and a Certified Saleforce.com Administrator, with about 6+ years of professional consulting experience, including; Experienced in Business Analyst Roles such as: Conducting JAD sessions, gap analysis, requirement gathering, requirement documentation, story boarding, BRD preparation, coordinating business UAT, system integration testing, and QA testing for SFDC features in sandbox.
• Adept at documenting BRD and PPD (Process and Procedure Document)
• Experience in creating user training manuals, and conducted user training sessions.
• In-depth working knowledge of SDLC methodologies like Waterfall, and Agile Scrum, RUP)
• Conducted Impact, Cost-Benefit, Risk, Task, Workflow, SWOT, and Root-cause Analysis
• Prototyping, Surveys, User Stories, Joint Application Requirement / Design (JAR / JAD) and Brainstorming
• Installed Confidential AppExchange Apps, configured and maintained user security permissions in compliance with organizational needs.
• Well versed in analyzing of CRM business processes that include Forecasting, Campaign management, Lead Management, Order Management, Account Management, Case Management.
• Experience in Saleforce.com setup, Configuration, Customization, Administration, Data Migration, and Integration tools like Apex Data Loader etc.
• Extensive experience in creating Roles, Profiles, Page Layouts, Record Type, and Assignment rule, Workflow Alerts and Actions, Reports, Dashboards, Outbound messaging, and Approval Workflow.
• Proficient in designing of Custom objects, Custom components, Custom fields, Role based page layouts, Custom Tabs, Sandbox data loading.
• Working Knowledge of Visual force Pages, Apex Classes, Controllers & Triggers, App Exchange Package & Custom Application.
• Experienced maintaining and improving existing Salesforce implementations.
• Experienced working and administering large Salesforce teams/Users (500+)
• Developed process enhancements through automations including workflow, approval processes, and escalation rules.
• Implemented new customer support solutions using Confidential Service Cloud.
• Knowledge in Confidential SFA (Salesforce Automation), Integration, SOQL, and SOSL.
• Excellent communication, verbal/writing, presentation skills and a fast learner.
• A motivated team-player and highly organized professional,

PROFESSIONAL EXPERIENCE

Confidential, Campbell - CA

Salesforce Administrator/Dev

Responsibilities:

• Performed duty of a Salesforce Admin/Dev hybrid.
• Custom development including Triggers, VF-Pages, and Apex.
• Manage project tracking for effective roll-out of releases. Provided pre-golive and post-golive support.
• Performed weekly Data Back-Ups to help Sales Ops so that they can generate revenue related reports for execs.
• Work with Sales Ops, Customer Support Team to understand their needs and address them by completing their enhancement requests and reporting requests.
• Developed custom development for complex business requirements.
• Worked with users 1:1 to help them understand the functionalities around Salesforce and address any concerns they may have.
• Provided Level 1& 2 support on Apps Like: Financial Force, Internet Creation Case Flags.
• Performed Bi-weekly Enhancement Releases as a release co-ordinator depending on resource availability.
• Worked closely with Sr. SF Admin and took direction from Sr. SFDC Architect in decision making and design review for custom development work.
• Worked on custom development with SFDC Architect to facilitate tracking of renewals and prospect input flow.

Confidential, San Francisco - CA

Salesforce Admin/Developer

Responsibilities:

• Perform duty of Lead Salesforce Admin Developer supporting PlanGrids Marketing, Sales and Finance team in day-to-day Salesforce support.
• Integrated; Desk.Com, Marketo, HubSpot and assisted in NetSuite + Salesforce Integration.
• Generated Analytics report for Finance teams.
• Developed triggers and VF for complex business processes.
• Built a Custom Ticketing System for Business Ops team.
• Assisted In implementing Apttus CPQ.

Confidential, San Bruno - CA

Sr. Salesforce Administrator

Responsibilities:

• Performed duty of a lead Salesforce Administrator/ helping Oracle migrate from Salesforce to their in-house built CRM.
• Helped developer team to design the architecture in new CRM mirroring to that of Salesforce.
• Provided support to the Customer Support Team in extracting important Service related information and loading it to the new CRM, writing complex Queries
• Performed Data Transformation to help Migration team to design their tables in new CRM mirroring to that of Salesforce.
• Provided daily Administration support to CSM and Finance team.
• Generated relevant Data related Reports & Dashboards for Finance team and C-Level officials.
• Provided best practice solution in designing the entire transition to the new CRM system from Salesforce.
• Designed Project Charter to meet critical time-sensitive deadlines from Salesforce side to meet the transition effort Project Charter to that of the new CRM Development team.
• Documented BRD and Change Order Document.

Confidential, Bellevue-WA

Sr. Salesforce Administrator/Business Analyst

Responsibilities:

• Performed duty of a Salesforce Business Analyst/Administrator in a team of 2 other Admins reporting a Sr. SFDC Analyst.
• Translated the client requirements into Use Cases and Process flows to simplify the design
• Prepared the entire Data Model in SFDC which includes Custom Objects, Custom Fields, Relationships, Validation rules & workflows to sync with other legacy systems
• Involved in the integration part of Marketing Automation tool Pardot and Marketo for the government and B2B business teams.
• Involved in Migrating data from legacy systems using Apex Data Loader, and Jitterbit
• Worked on various Confidential standard objects like Accounts, Contacts, Cases, Leads, Campaigns, Reports and Dashboards.
• Provided support to ongoing Sales operations and Salesforce system administration.
• Authored BRD’s, FRD’s, As-Is and To-Be documentations for the ongoing Service Cloud implementation.
• Conducted meetings with SFDC users provided best practices support.
• Authored training documents updated in salesforce solutions for user reference.
• Installed App Exchange Apps in sandbox performed testing and gave user training before deploying to production environment.
• Created and maintained validation rules, custom workflows and approval processes.
• Created record types, configured page layouts and assigned pages layouts to different record types.
• Created various summary reports, matrix reports, pie charts, dashboards and setup report folders to authenticate users based on their profiles with permissions
• Provided on call support to user to address and troubleshoot salesforce related issues in accordance to Confidential Salesforce instance.
• Provided SFDC Administrative support to the BlueWolf implementation team for re-engineering service cloud module.
• Assisted in Implementing CPQ tool Steelbrick for dynamic quote creation and address complex approval process requirement of the B2B team.

Confidential, San Francisco-CA

Sales Cloud Application Analyst

Responsibilities:

• Worked as a hybrid in conjunction with 4 different teams in SFDC.COM as a Administrator and a Techno-Functional BA
• Working with Marketing on Lead Managment, Campaign, Lead Sourcing, Web-to Lead changes.
• Performing data manipulation duties: Data Extraction/Data loading (from Production) to multiple environment using data loaders and Workbench.
• Created a custom object with custom fields (including cross object and formula fields), for tracking of public relations events and news articles.
• Created and manage assignment rules for web leads, ensuring assignment to the correct person for follow up and action.
• Performing Automation testing of development before moving it to a different sandbox for further sanity checking before go-live.
• Provided day-to-day User Support
• Configured and Refreshed Full and Congif. Sandboxes for Development Team for testing purposes.
• Worked closely with Territory alignment team to effectively streamline the Territory Hierarchy Model .

Confidential, OK

Salesforce BSA/Admin

Responsibilities:

• Performed duty of Salesforce BSA helped Confidential in enhancing their Case Management module and day to day SF support.
• Custom dev work to facilitate the internal business requests.

Confidential, Sunnyvale, CA

QA Analyst/Business Analyst

Responsibilities:

• Performed duty of QA in ONRAMP ISSR TEAM.
• Data Migration across multiple environments.
• Conducted daily scrum stand-ups with onsite and offshore team.
• Conducted Integration Testing, after code merging between sandbox
• Training Docs, User Training and End Users.

Confidential, Mountain View, CA

Business Analyst

Responsibilities:

• Performed the roles of Confidential Administrator and Business Analyst in the organization.
• Maintained and improved existing SalesForce implementation.
• Provided support in enhancing Marketo and Salesforce integration and other 3rd party tools.

Confidential, Norwalk, CT

Business Analyst

Responsibilities:

• Performed duty of Salesforce Admin and Business Analyst
• Provided mid and post implementation Support on Phase 2 of Salesforce go-live.
• Documented requirements, user training manual, user training.
• Day to day support and enhanced the Salesofroce application with best practices

Confidential, Oakland, CA

Jr. Business Analyst

Responsibilities:

• Got training for Business Analysis concepts, and exposure to CRM and ERP technology.