SUMMARY

• Business Analyst with 5 years of experience as a Businees Analyst and supporting business solutions and business operations.
• A critical thinker and problem solver with strong analytical aptitude and experience in requirement gathering, testing and implementing business process models.
• Solid knowledge of Systems Development Lifecycle (SDLC) and its implementation with in depth understanding of requirement gathering, design, development and testing phases.
• Experienced in Rapid Application Development (RAD), Rational Unified Process (RUP) and in working with Waterfall and Agile methodologies.
• Acted as a liaison between stakeholders, Subject Matter Experts (SME), design and development teams to elicit requirements and to ensure smooth work flow.
• Involved in defining and managing Vision Scope Documents (VSD), Business Requirement Documents (BRD) and Functional Requirement Documents(FRD) by using techniques and tools such as Epics, Requirements Traceability Matrix (RTM), Unified Modelling Language (UML), Sharepoint, TFS, MS Visio and Rational Rose.
• Extreme knowledge on Healthcare,Telecome domains.
• Adept at documenting and creating business requirements and transforming them into functional requirements.
• Used effective written and verbal communication skills to pass the required information to developers, QA engineers and upper management.
• Active participant in Sprint Planning meetings, Sprint Review meetings and Sprint Retrospective meetings.
• Gave insights in deciding sprint backlogs, release backlogs, Velocity Planning and acceptance criteria.
• Exceptional at designing business models using functional and system swim lanes, activity diagrams and flowcharts.
• Adept at creating and coordinating extensive communication networks (facilitation of JAD sessions, project status reports, implementation requirements, presentations and written correspondence) to keep team members and executive staff apprised of project status, goals and resolving conflicts.
• Involved in performing risk and impact analysis on requirement requests and change requests
• Worked on GAP analysis by identifying existing technologies, documenting the enhancements to meet the end state requirements and to test the compatibility of existing system infrastructure with new business requirements.
• Involved in performing User Acceptance Testing (UAT), Integration Testing, Progression and Regression Testing.
• Possess excellent interpersonal skills and have experience working with both In - house and remote teams.
• Experienced in conducting daily standup meetings, periodic one-on-one and one-to-many meetings, brainstorming sessions, surveys, questionnaires and Joint Requirements Planning (JRP) with developers, application users, product owners and testers.
• Proficient in various Change Management, Defect Tracking, ticketing tools and Version Control Systems like JIRA, Service Now, Bugzilla, Document Center/Documentum and IBM Rational Clear Case.
• Experienced in managing change control, system integration, scheduling and defect tracking.
• Possess working knowledge in defining test specifications, test plans and writing test cases

TECHNICAL SKILLS

Languages: SQL

Web Technologies: HTML, CSS, ASP.NET

Databases: MS SQL Server 2008/2012/2014, MS Access

Business Modelling Tools: MS Visio, SAP Power Designer, Smart Draw, Just-In-Mind, Rational Rose, Rational Clear Case, Rational RequisitePro, Balsamiq

Application Lifecycle Management and Testing Tools: JIRA, HP Quality Center, LoadRunner, Test director, Mercury, RTC

Ticketing/Change Management Tools: Service Now, Manage Engine, Fresh Desk

Defect Tracking Tools: Mercury TestDirector, Rational ClearQuest

Methodologies: SDLC, Waterfall, Agile

Documentation, Version Control and Data Analysis Tools: SharePoint, Team Foundation Server (TFS), MS Excel, DevInfo

Applications: Microsoft Office Suite (Word, Power Point, Excel, Access, Outlook), MAC Mail, Windows Live Mail, Adobe Acrobat, Word Press, Team Viewer

Cloud Technologies: AWS, G Suite, Microsoft Azure

PROFESSIONAL EXPERIENCE

Confidential, Philadelphia

Business Analyst

Responsibilities:

• Involved in interacting with external and internal stakeholders to analyze existing business processes and create process improvements plans and work flow diagrams
• Conducted Joints Requirements Planning (JRP) and Joint Application Development (JAD) sessions involving Business stakeholders, user group representatives, Business analyst team, Development team representative, QA team representative, and UI development team.
• Involved in breaking down of product backlogs into user stories and provided insights on prioritization to establish iteration backlogs
• Conducted Sprint Planning Sessions, Sprint Review Sessions and Sprint Retrospective Meetings to identify pitfalls and overcome them in the next release cycle
• Employed various requirements elicitation methods such as one-on-one, job shadowing and one-to-many meetings
• Applied Unified Modeling Language (UML) methodologies to design Communication Diagram, Use Case Diagrams, Activity Diagrams, Sequence Diagram and ER diagrams using SAP Power Designer.
• Created screen mock-ups and prototypes, User Interface/Graphic User Interface (UI/GUI), context diagrams and business process flows using Just-in-Mind and Snag-IT.
• Facilitated data architects in understanding the business requirements to create an efficient Physical Data Model
• Worked to resolve data integration and mapping issues arising out of data transfer from distributed sources.
• Developed user manuals for knowledge transfer and shared communication documents using SharePoint.
• Monitored and tracked stages of the application life cycle using JIRA.
• Managed Change Control Requests (CCR) and updated scope statements with FreshDesk.
• Responsible for driving closure of requirements by acquiring necessary sign-offs from appropriate stakeholders.
• Participated in test strategy and test case development
• Assisted QA team with manual and automation testing on applications using LoadRunner.

Confidential, Lowell, Massachusetts

Business Analyst

Responsibilities:

• Actively defined primary goals, objectives and scope of the project using information gathered from project owners and clients.
• Worked closely with production manager to analyze and understand business requirements and create effective solutions
• Identified, evaluated and analyzed reports to manage functional requirements and business processes
• Gathered requirements from users and articulated them into business needs and technical specifications
• Designed use cases, sequence diagrams and activity diagrams using Unified Modeling Language (UML)
• Responsible to apply operational insights to IT system processes to enhance front line efficiency
• Contributed to the development and processing of PRIMA Web production data.
• Used SQL queries to retrieve information from database and built reports useful for various departments using SQL Server Reporting service (SSRS)
• Evaluated effectiveness of IT deployed productivity solutions and developed status reports to ensure compliance.
• Created work plans and provided daily status reports to production manager.
• Coordinated between teams to gather information on issues encountered and worked to get resources to solve the issues
• Managed internal projects along with handling high priority problems and resolved them within the given timeline
• Analyzed production requirements and created use case diagrams, work flow diagrams and activity diagrams to track and store data.
• Assisted in planning for and testing system changes
• Worked on operating procedures and validated accuracy of production reports
• Documented production and inventory data which contributed to process development
• Provided insights to senior management with key findings on problems and ensured speedy resolutions
• Monitored and maintained available business tools used for internal use in the company
• Collaborated with key personnel in analyzing business requests for feasibility and costs
• Provided reports to management on process and system impacts to aid them in sound decision making.
• Responsible for back-up, review and updating of system data to identify and track system changes.

Business Analyst

Responsibilities:

• Active participant in identification of product backlog, sprint backlogs and release backlogs
• Worked on User stories and documented acceptance criteria
• Conducted stand-up meetings to identify, track and resolve issues
• Interacted with customers and generated Business Required Documents (BRD) which resolved problems for Internet Service Provider related issues
• Lead initiatives to improve processes in business, organizational and operational area
• Facilitated optimal internal communications by serving as liaison between services organization and product development, product management and technical teams
• Proactively contributed to several implementation projects and leveraged communication skills to establish and maintain successful client relationships
• Provided technical assistance in identifying, evaluating and developing systems and procedures that were cost effective and met user requirements
• Gathered user, functional and non-functional requirements and translated them into implementable solutions
• Assigned work orders to appropriate support and performed user account management activities
• Used Balsamiq to create wireframes and screen mockups to review the requirements and build blueprints of the product
• Collaborated with design and development teams to clarify business requirements as required
• Provided post production support and assisted in building test plans and performing User Acceptance Testing.
• Worked on SDLC implementation using agile and scrum methodology
• Participated in daily scrum, sprint planning and sprint review meetings and gave insights about prioritizing user stories.
• Worked on root cause analysis on reported issues
• Conducted JAD sessions to gain insights on the resources required, changes and updates involved in the current system for implementing the new system
• Utilized Incident Management System to document and manage problems, work requests and their respective resolutions and circumventions.