SUMMARY

• l 6 years of IT experience in the Analysis, Design, Development, Testing, and Implementation of business application systems for healthcare and financial industries.
• l Extensive experience as a Business System Analyst for Business Analysis with hands-on project management skills in User Requirement Gathering and Transforming Business Requirements into Software Requirement Specification SRS using MS Office Suite, Rational Rose Suite and proficient in Project Management responsible for the Software Development Plan.
• l Voluminous Experience in Agile, Waterfall, Rational Unified Processing RUP , Unified Modeling Language UML and Use Case Specification Documents USD .
• l In-depth knowledge of analyzing and creating Use Cases, Use Case Diagrams, Activity diagrams, Class diagrams, State Diagrams and Sequence diagrams using MS Visio and Rational Rose.
• l Conducted Joint Application Development JAD sessions with end-user/clients/stake holders/development group and Subject Matter Experts SME , requesting detailed functionality aspects of business process and carefully updating the information to the requirements in an easily understandable format.
• l Comprehensive knowledge in reviewing Test Procedures, extensively interacted with the QA Team in executing the Test Plans for User Acceptance Testing UAT , providing Test Data, creating Test Cases, analyzing bugs, interacting with team members in fixing errors and also assisted in Post Production support. Worked on Black box Testing and also worked with stakeholders to obtain deliverable sign-offs.
• l Expertise in tracing requirements throughout the development process and verifying adherence using the Requirements Traceability Matrix RTM and Resource matrix.
• l Worked extensively on the various types of Business Requirements Elicitation, Process Modeling, Gap analysis, Risk analysis, SWOT analysis and development of Functional Specifications.
• l Excellent communication and presentation skills, adept at creating, editing, and coordinating extensive communication networks.
• l Extensive experience with generating Project Charters, Project Plans, Business Requirements Documents BRD , Use Case Specifications and Test Plan.
• l Experience in working with various department teams developing interactive relationships with business and IT colleagues, having a thorough understanding of the constraints, needs, and perspectives of both the customers and the organization's technical team.

SKILLS

EXPERIENCE

Confidential

Sr. Business Analyst

• GlaxoSmithKline provides comprehensive health care services to communities in throughout the northern New Jersey Metropolitan area. The project was to implement the Patient Self-Service solution system by integrating with existing Hospital Information System and Physician Practice Management Systems to make the check-in and check-out processes more convenient for patients and to reduce costs and errors for the organization.
• Assisted and played a major role in companywide adaptation of Agile methodology.
• Worked closely with project managers, vendors and SMEs from various business areas to gather, analyze and document the requirements and supported the project throughout the development lifecycle.
• Successfully conducted JAD sessions, which helped synchronize the different stakeholders on their objectives and helped the developers to have a good understanding of the project.
• Acted as the primary liaison between the business users and technical teams to make communication and development efforts more effective.
• Developed and maintained all operational and technical flows using MS Visio.
• Used Rational Rose for creating Use Case Diagrams and Activity Diagrams according to UML methodology thus defining the Data Process Models.
• Wrote User Story in MS Word Excel, kept changing requirements and had Version History of each change made.
• Used Balsamiq to make mock-up simulations before moving into requirements review session.
• Developed functional specifications for the existing EDI ANSI X12 software enhancements enhanced security privacy rules, transaction standards ensuring the system is HIPAA compliant.
• Worked on development verification of test plans, test schedules and test cases.
• Conducted UAT sessions and facilitated Defects call on a weekly basis.
• Engaged in User Acceptance Testing UAT to help ensure that all functional requirements were defect-free.
• Defect logging using BugZilla and traced defects for completion by co-coordinating with cross-functional teams.
• After project released into production, I also worked on Enhancement which comes from user's feedback and client's requirement.
• Actively involved in scoping, identifying the risk and prioritizing the project.

Environment: Agile, Scrums, OOAD, UML, Rational Requisite Pro, HP ALM, Balsamiq, Clear Case, MS Visio, Oracle 9i, Visual Basic, Microsoft Office, MS SQL Server

Confidential

Business Data Analyst

• Harmony Information Systems was working with EDS for the State Of Alabama. I was involved in reverse engineering the technical documents and standardizing them to meet the HIPAA Compliance Standards and getting them in sync and up to date with the business rules using the Microsoft BizTalk Server along with testing the application manually from the backend. I worked extensively on their Claims Processing which was a part of the Harmony Financial Suite.
• l Created documents that incorporated both the technical and functional details in Waterfall Methodology.
• l Involved in standardizing the documents to meet the HIPAA Compliance Standards.
• l Involved in creating documents and diagrams for Claims Processing and Claims Management according to the HIPAA Compliance Standards for Claims Processing.
• l Extensively worked with HIPAA 837, 835, 270/271 and 276/277 files.
• l Involved in updating and reworking previous documentation on their Claims Management System to get them in sync and up to date with their current new system in place.
• l Involved in creating Test Cases and test documents based on the technical documents I created.
• l Involved in manually testing the application from the backend to carry out data validation.
• l Attended Joint Application Mapping JAM Sessions with my team to map the business needs.
• l Used requirement elicitation techniques such as JAD Sessions and Document Analysis to gather information regarding the application from the SME and the BizTalk developers.
• l Maintained open and clear communication with the team on change requests.
• l Involved in weekly status meetings for updates.
• l Ensured that all Entrance and Exit criteria were properly met.
• l Hosted all the documents in Share Point and assigned them to the requisite individuals for review along with using Share Point as a document management tool.
• l Created UI Documents as supporting documents for the Business Requirements Documents.
• l Involved in Data Flow/Business Process Diagrams to illustrate the flow, input and output of data.
• l Used Mercury Quality Center as our bug reporting and defect-tracking tool.
• l Used SourceGear Vault to store all the finalized documents and used Vault as a source code control tool.
• l Knowledge of Clinical Data Interchange Standards Consortium CDISC .

Environment: Waterfall Methodology, Windows XP/2000, MS office suite, MS Visio, MS SQL Server, MS Project

Confidential

Business System Analyst

• AmeriHealth provides health care plans with its base in the states of New Jersey, Delaware, and Pennsylvania. The project was to develop a web-based application which would provide online insurance services to their customer and Agents. The application involved quotation tool and also allowed customers to purchase the insurance online after selecting the insurance plan, pricing and location details. The system also allowed agents to quote or complete application online on behalf of the customer. The application consists of Health insurance, Policy and Claim service module.
• Conducted user interviews, gathered requirements and analyzed the requirements using Rational Rose, Requisite Pro in RUP Methodology.
• Conducted JAD session with Stakeholders, users, vendor and SME's, Project Directors for open and pending issues to develop specifications.
• Documented High Level Logical Data Models and BRD supporting documents containing the essential business elements, detailed definitions, and descriptions of the relationships between the actors to analyze and document business data requirements.
• Created Use-Case Diagram, Sequence Diagram and Activity Diagram after accessing the scope of the Project and understanding the business processes.
• Modeled the AS-IS system and performed GAP Analysis for the existing system in order to map it to the To-Be system.
• Worked closely with the User Interface UI team to model the screens, which met user defined requirements, organizational and regulatory standards.
• Reviewed test cases written by QA team and made modification for better execution of test cases.
• Documented Requirement Traceability Matrix in Requisite Pro for traceability of requirements through test cases.
• Coordinated with the PMO group in defining timelines schedules for the project.
• Maintained and monitored Project progress status using MS Project.
• Communicated status of efforts to management and business partners on a regular basis to ensure that all stakeholders have accurate and current information throughout the process.
• Conducted User Acceptance Testing UAT with the stakeholders and business users ,fixed the discovered errors and verified it through regression testing.
• Assisted end users and IT staff in the use of data to satisfy informational and reporting requirements and implementing and using SQL and DBMS.
• Served as the primary point of contact between business and technical staff at all levels

Environment: RUP, UML, SQL, Windows Server 2003, Java, HTML, Excel, Visio, MS Project, Power Point, , Mercury Quality Center, Test Director, SQL Server 2005

Confidential

Business Analyst

CPIC has various subsidiaries engaging in life insurance, property and casualty insurance, asset management, pension insurance and online service covering all regions in China. The project was called Online Auto Claim . The Auto Claim application was developed to automate the process of claims submission by CPIC customers. The new application was integrated with the existing Account Access application that allowed users to submit new insurance requests. Data about insurance requests and claims would be collected from users and processing would be done to calculate premium and claim amounts. CPIC wanted to provide a single platform to its customers through Account Access that would also allow them to submit claims online.

• l Gathering and documenting the requirements that are critical to the business and using those requirements to design application software. Prepared BRD using Rational Requisite Pro.
• l Analyzed business requirements and segregated them into high level and low level Use Cases, Activity and Sequence using Rational Rose according to UML methodology.
• l Derived Functional Requirement Specifications FRS based on User Requirement Specification URS .
• l Implemented RUP and followed iterative process for Use Case driven processes of requirement documentation and their deployments and also created a Traceability Matrix.
• l Worked as an Interface between the users and the different teams involved in the application development for the better understanding of the business and IT processes.
• l Held regular JAD sessions with the system architects, developers, database developers, quality testers during the entire project to assure that requirements were met.
• l Worked with development staff and 3rd party vendors to ensure that the requirements are sufficiently detailed and clearly understood. Facilitate discussions between business partners, development team, and vendors to ensure that proposed technical solutions adequately meet the business needs.
• l Assisted with the system testing/User Acceptance Testing of the functional enhancements as needed.
• l Ensured applications are designed to support business objectives, business processes and will provide superior user and customer experiences.
• l Wrote various SQL queries and statements for data reconciliation for Policy Administration System.
• l Used MS Office suite Word, Excel, Access, Visio, Power Point , HTML for project tracking, documentation and presentation.

Environment: RUP, Rational Rose, Windows XP, J2EE, Test Director

Confidential

Business Analyst

• China Merchants Bank is a China based bank holding company specializing in credit cards, home loans, auto loans, banking, and savings products. I was involved in interface redesign in order to better highlight existing features, add new functionality and improve overall usability. Created a Customer Portal through which the customer could pay credit card, utility and other bills online, make bank to bank transfers and cross verify all the historical transactions. The system interacted with end-users to design a scalable solution that provides an easy-to-use interface.
• l Prepared Business Process Models that includes modeling of all the activities of the business from the conceptual to procedural level.
• l Organized Joint Application Development JAD sessions as a facilitator and moderator to gather requirements.
• l Facilitated business requirements gathering sessions with the client, and managed the creation of Use Cases/Activity Diagrams and Functional Specifications using Microsoft Visio.
• l Involved in business analysis of the existing tools and configuring new feature set up. Produced the key deliverables by understanding the Application design.
• l Jointly managed project resource allocations, planning and status updates to senior management.
• l Led weekly Project team meetings to discuss project status and resolve issues.
• l Initiated and managed cross training sessions between onsite and offsite team members for outsourced projects.
• l Helped enhance and convert existing Visio workflow diagrams.
• l Created reading material for better analysis and explanation of system flows.

Environment: Waterfall, Windows XP/2000, MS office suite, MS Visio, MS SQL Server, MS Project