Desired Job Titles:

Business Analyst, Systems Analyst, Project Coordinator, QA Analyst, Data Analyst

EXPERIENCE SUMMARY:

• 30 years working on group and individual projects simultaneously
• 22 years application support, system business analysis, system and database design and testing team motivator, mentor, leader
• 22 years IBM mainframes, Syncsort, Fileaid, TSO, Procs, OS MVS JCL, Gener, JES3, COBOL, TSO, ISPF, ESA
• 22 years experience with Systems Design Life Cycle in a Client Server Environment, SDM, SDLC, RUP
• 22 years experience with IMS DB/DC, MFS, DLI, BMP, BMC SOFTWARE, Checkpoint Restart, VSAM
• 22 years experience with Translating Business Strategy/Drivers into IT requirements - Project Estimations
• 22 years experience with the definition enforcement of standard data element names, abbreviations, characteristics, values, aliases.
• 22 years experience with the enforcement and maintenance of governance policies, processes, performance measurements,
• 16 years experience with Microsoft Office Word, Excel, Project Manager, Power Point etc. DB2, SPUFI, QMF, SQL, Binds, Declgen, Joins, Cursors, Dynamic SQL
• 16 years experience with Project Discovery approaches and estimations RFI/RFP/RFQ / RFC monitoring
• 4 years experience running my own business, monitoring modifying Best Practices Hands on experience in developing and managing Business Intelligence applications
• 2 years experience JAVA, Focus, Halappi, Scripts, HTML, REXX, Java, Stored Procedures triggered by Java, WLM, BMC Software, Stored Procedures
• 1 year coding experience CICS 6 years design 6 months Princeton SofTech's Relational Tools Move For DB2
• Utilized quality disciplines to manage new application development projects through complete project lifecycles
• Experience with and gut level understanding of ITIL, Waterfall, RUP, Agile, Unified Software development methodology.
• Work effectively with senior management in planning future feature development and implementation.
• Participating in the budget and long-range strategic planning process. management strategies. Proven ability to contribute to long-term company success and profitability
• Creatively view and suggest solutions to problems arising from changing business process variables.
• Used my experience providing insight into key business dynamics such as competitive activities and industry trends. Senior Advisor to the Release Planning Team
• Deep understanding of Business, Market and Industry functionality and current IT trends - Responsible for Project Success
• Served on the following teams: ISG, ITSCM, CMS, SKMS, SPM, CAB, CSIP, PIR, SPM, BAR and BSA
• Helped define: CBFs, BIA, BCP, KPI, SIP, SLT, SLR, SOR, SWOT, VBF, CMM, CSFs, MoR, RACI Chart
• Versatile and Experienced Business Analyst with a solid background fueling process improvements in regard to cost, performance efficiency.
• Adept communicator with expertise in strategic planning, competitive analysis, assessment, team leadership and project management.
• Exceptional written and verbal communication skills and interpersonal skills. Proven ability to contribute to long-term company success and profitability
• Self motivated with can-do attitude adaptive with the ability to grasp things quickly. resolved conflicts to drive decisions
• Proven experience in significant, complex multi-tier architecture, multi-million dollar software development
• Relationship manager with product owners and development teams to create an environment of continuous improvement. A team builder.
• ITIL is the liaison between technical and non-technical personnel includes Value Added and Business Best Practice guidance, Identify Key Performance Indicators, Project Metrics, Milestones, Key Deliverables, Risk Abatement, Company wide approach to IT integration
• PRINCE2 PMBOK Knowledge, Life insurance and Real Estate licenses - Intimate knowledge of Contract Law Insurance
• Served on various Governing Boards of NP organizations for many years advising on planning, strategy, personnel issues

OPERATING SYSTEMS:

SOFTWARE:

Data Architecture, Capacity and Structure Management:

• APPLICATIONS:

Other Tools / Skills:

EXPERIENCE:

Confidential

FileManager

Personal Challenge:

• Can I do the same job I did 30 years ago and still be effective
• Supported the largest Warehousing complex in the USA COBOl, SAS, File Manager, IMS, DB2,TSO, Interface to Unix. SharePoint testing.
• Fixed production abends. Diagnosed problems with data and scheduling.Repaired COBOL and JCL errors. Reviewed system design.
• Created system documentation where there was none. Provided on and off site 24/7 support for critical systems.
• Responsible for assisting the offshore team in understanding the user requirements. Participate in updating training content
• Front-line support for global customer calls and emails by taking ownership and accountability for the call resolution process.
• Provide a vehicle to document all support interactions in the Call tracking system to reflect the status of the call.
• Developed test data according to the user requirements to perform unit tests
• Prepared test cases and performed Unit UAT, System integration SIT and Regression test
• Participate in QA reviews, user acceptance testing and roll-out of new applications
• Perform all work in accordance with company's quality programs, standards and procedures.
• Participate in Defect Triage, issue investigation and resolution customer/support as appropriate. Manage customer issues by gathering clear and concise description of the problems, investigate customer incidents by identifying and reproducing software issues Communicate status reports and/or incident resolution paths back to the customers. Prioritize, escalate and track incidents according to the SLA
• Created system documentation by Maintaining logs of all issues and ensure consistent resolutions for all production processes.
• Facilitated timely turn-around of production abends, customer service requests, and post-launch issues.
• Managed incidents, defects and change requests. Prioritize requests from other project managers and coordinators.
• Reviewed system design and Monitor and provide support to workflows and provide expert knowledge on all workflow designs.
• eTracker Tickets for Change-Man and Endevor issues. Personal gratification that I can go back to basics and be successful

Business Analyst:

Confidential

• Business Process Redesign Wrote Test Cases conducted JAD sessions, Critique Business Requirements to create a better
• Modified technical diagrams using Visio. Facilitated global requirements meetings with management stakeholders and suppliers.
• Responsible for assisting the offshore team in understanding the user requirements, Installation, Issue Management, Product Disposition
• Developed test data according to the user requirements to perform unit tests. Maintain safety, security, and privacy standards
• Prepared test cases and performed Unit UAT, System integration SIT and Regression test. Participate in updating training content
• Participate in Defect Triage, issue investigation and resolution customer/support as appropriate. Manage customer issues by gathering clear and concise description of the problems, investigate customer incidents by identifying and reproducing software issues Communicate status reports and/or incident resolution paths back to the customers. Prioritize, escalate and track incidents according to the SLA.
• Created and maintained Project Status Dashboard, EXECEL Macro development, multidimensional, metadata analysis
• Kept the IT program manager apprised of documentation status and inform management of progress, risks / challenges
• Tested Connecture product as a customer, Agent, Managing Agent, Health Plan Advisor HPA Direct Enrollment Project Dashboard
• Tested link to Government web site FFM Federally Funded Marketplace- Logged defects in ClearQuest. Checked results in Facets
• Edited XML files Inbound Requests/Outbound Requests IBR / OBR - Participate in defect reviews automated SharePoint testing
• Corrected Visio documents and rewrote much of the FRD Became the clearing point for all things Direct Enrollment related
• Met Government Mandated start of FFM / Exchanges part of the Patient Protection and Affordable Care Act PPACA avoided penalties.

New Dev. Lead Bus/Sys Analyst/Coordinator

Confidential

• Business Process Redesign Wrote requirements conducted JAD sessions, Gave guidance on Challenging Customers, Id Risk Groups
• Call center feature enhancement. Installation, Issue Management, Product Disposition
• Support design team in the translation of requirements into structured systems design.
• Communicate with system end users to gather system feedback, conduct defect reviews and improve functionality.
• Examine integration with existing applications and lifecycle support implications. Participate in updating training content
• Became an expert on specific features and participate in any changes even after implementation to production.
• Requirement elicitation through interviews with business and technical staff Incorporate these requirements into a variety of artifacts
• Interacting with stakeholders to gather validate requirements, Communicate functional and technical specifications to development team
• Determine impact of functional requirements in collaboration with other feature team members on various aspects of existing system.
• Multidimensional, metadata analysis Coordinate with Offshore Teams. Maintain safety, security, and privacy standards
• Responsible for assisting the offshore team in understanding the user requirements, Installation, Issue Management, Product Disposition
• Kept the IT program manager apprised of documentation status and inform management of progress, risks / challenges
• Analyze high level business requirements and develop lower level functional and technical requirements. Various deliverables include System Requirement Specifications, User Interface Specifications, screen mock-ups, report mockups, process and navigational flows, etc..
• Work with the Development Team, Stakeholders to identify document high level business requirements for inclusion in a Business Case.
• Project administrator for the IBM Requisite Pro. Created a traceability matrix of the requirements to design using MS Excel
• Participate in Defect Triage, issue investigation and resolution customer/support as appropriate. Manage customer issues by gathering clear and concise description of the problems, investigate customer incidents by identifying and reproducing software issues Communicate status reports and/or incident resolution paths back to the customers. Prioritize, escalate and track incidents according to the SLA.
• Worked with underwriting, Broker Express, Member's Edge, quality reviews and obtain necessary approval, implementation, and post-implementation warranty processes, policies, procedures and standards, appropriate wording on MLR cover letters notices. Returned Checks
• Issue resolution Shared Knowledge on Insurance and Government Regulations and Industry standards, Structured Questioning, VISIO
• Reinsurance, Risk Corridors, Risk Adjustment - Medical Loss Ratio Heath Insurance Exchanges, SSRS reporting software, Peer Reviews
• Nuances in Church Group Written Assurance, Parallel/Core Vision and Dental Riders. Report Layouts, Customer/Partner input/satisfaction
• Business Impact Analysis, Data Analysis, Functional Process Redesign, Structured Peer Reviews, TRMS to HPX conversion, Capitation
• Completed test system design - verified to user satisfaction Excellent ability to plan, document and develop procedures objectives in support of critical projects for clients Process redesign to meet customer objectives -Prioritization Management of Requirements Deliverables

EXPERIENCE:

New Dev. Lead Bus/Sys Analyst / QA Test

Confidential

• Developed Event Diagrams, Process Diagrams, System and Program Flow Diagrams, Context Diagram, Actor Definitions - Data Mapping
• Responsible for assisting the offshore team in understanding the user requirements. Installation, Issue Management, Product Disposition
• Developed test data according to the user requirements to perform unit tests
• Prepared test cases and performed Unit UAT, System integration SIT and Regression test
• Communicate with system end users to gather system feedback, conduct defect reviews and improve functionality.
• Multidimensional, metadata analysis Coordinate with Offshore Teams. Maintain safety, security, and privacy standards
• Kept the IT program manager apprised of documentation status and inform management of progress, risks / challenges
• Participate in Defect Triage, issue investigation and resolution customer/support as appropriate. Manage customer issues by gathering clear and concise description of the problems, investigate customer incidents by identifying and reproducing software issues Communicate status reports and/or incident resolution paths back to the customers. Prioritize, escalate and track incidents according to the SLA.
• Wrote much of the BRD, Test Cases, Test scripts, Technical Specs. Gave guidance on BRD and Business Process Redesign Issue resolution
• Defined stage scope and boundaries via deliverables and timetable defined business case update risk log - Business Impact Analysis
• Lead Development of Requirements Project Rollout Coordination Control Hands on leadership - Embarcadero Data Modeling Tool
• Completed test system design - verified to user satisfaction Excellent ability to plan, document and develop procedures objectives in support of critical projects for clients Process redesign to meet customer objectives -Prioritization Management of Requirements Deliverables

New Dev. Lead Bus/Sys Analyst / Data Modeler QA Test

Confidential

SAP, Materials Asset Management

• Challenge: Integrate SAP into the current environment
• Met with customers chaired meetings to gather requirements conduct JAD sessions Documented Business Requirements Processes
• Responsible for assisting the offshore team in understanding the user requirements. Installation, Issue Management, Product Disposition
• Developed test data according to the user requirements to perform unit tests
• Communicate with system end users to gather system feedback, conduct defect reviews and improve functionality.
• Multidimensional, metadata analysis Coordinate with Offshore Teams. Participate in updating training content
• Became an expert on specific features and participate in any changes even after implementation to production.
• Determine impact of functional requirements in collaboration with other feature team members on various aspects of existing system.
• Wrote the Detail Test Design - Lead Development of Requirements - Wrote Technical Specs - Used SAS for ad hoc reporting - Coded SQL
• Developed Event Diagrams, Process Diagrams, System and Program Flow Diagrams, Context Diagram, Actor Definitions - core competency
• Defined stage scope and boundaries via deliverables and timetable defined business case update risk log Hands on leadership
• Kept the IT program manager apprised of documentation status and inform management of progress, risks / challenges
• Completed test system design - verified to customer satisfaction Excellent ability to plan, document and develop procedures objectives in support of critical projects for clients - Lead Development of Requirements Project Rollout Coordination Control Customer Delighted

Supplier Change Lead Bus/Sys Analyst

Confidential

• Lead Development of Requirements - Wrote Technical Specs- Embarcadero Data Modeling Tool Use Cases UML Data Mapping
• Excellent ability to plan, document and develop procedures, and objectives in support of critical projects for clients Resource Planning
• Completed test system design, built, executed and test reports - verified to customer satisfaction Issue resolution
• Kept the IT program manager apprised of documentation status and inform management of progress, risks / challenges
• Became an expert on specific features and participate in any changes even after implementation to production.
• Communicate with system end users to gather system feedback, conduct defect reviews and improve functionality.
• Member f the change advisory board CAB which provides support to a change management team by approving requested changes and assisting in the assessment and prioritization of changes. Organize and conduct vendor evaluation. Participate in updating training content
• Determine impact of functional requirements in collaboration with other feature team members on various aspects of existing system.
• Manage deployment of web-based, Client-Server, and Mainframe applications, Installation, Issue Management, Product Disposition
• Developed Event Diagrams, Process Diagrams, System and Program Flow Diagrams, Wireframes-Used SAS for ad hoc reporting
• Became the focal point for questions - Validated code and defects against requirements - Saving the State of Calif. 50 million

New Dev. Management Lead Bus/Sys Analysts/Data Modelers QA Testers

Confidential

• Led the effort to optimize Business Processes using advanced IT tools - measurable cost savings Cost Benefit Analysis - Completed Power Point documentation and presented it to the client
• Using a scaled down Prince2 methodology Prince2 produced product and process focused documents under direction of the Project Board - Project planning Issue resolution
• Provided technical, user and business assurance documents during the start and middle of the project - Data Mapping Business Architecture - Embarcadero Data Modeling Tool
• Defined stage scope and boundaries via deliverables and timetable defined business case update risk log Developed ad hoc Task Forces - Wrote new training manuals
• Design and Development for both OLTP and Data warehousing environments. data mapping
• Communicate with system end users to gather system feedback, conduct defect reviews and improve functionality.
• Determine impact of functional requirements in collaboration with other feature team members on various aspects of existing system.
• Lead Development of Requirements Project Rollout Coordination Control Hands on leadership Resource Planning USE Cases UML - User Stories automated testing
• Developed Event Diagrams, Process Diagrams, System and Program Flow Diagrams, Wireframes automated testing - Completed Power Point documentation and presented it to the client
• Wrote Context, Entity Relationship, Data Flow, Use Case, Class, Activity, Sequence, Extensions Diagrams, Wireframes, Business Rules, Performance Constraint, Parent/Child Relationship, Spec Docs, Project Dashboard, Traceability Matrix, efficiency via reuse opportunity, Business Objects/Artifacts

New Development Management Lead Bus/Sys Analysts / Data Modelers/ QA Testers:

Confidential

• Played a key role by offering expertise in project management, test case development business analysis, various aspects of the software development implementation cycle
• Using Prince2 produced product and process focused documents under direction of the Project Board Hands on leadership Issue resolution
• Provided technical, user and business assurance documents during the start and middle of the project - MS Project Project planning -
• Defined stage scope and boundaries via deliverables and timetable defined business case update risk log Business Impact Analysis Cost Benefit Analysis
• Developed Event Diagrams, Process Diagrams, System and Program Flow Diagrams, Wireframes Embarcadero Data modeling Tool
• Design and Development for both OLTP and Data warehousing environments. data mapping
• Communicate with system end users to gather system feedback, conduct defect reviews and improve functionality.
• Determine impact of functional requirements in collaboration with other feature team members on various aspects of existing system.
• Met with customers chaired meetings to gather requirements conduct JAD sessions - Project Coordination Control Data Mapping
• Took direction from and reported to the Project Board using a scaled down Prince2 methodology Agile Story development
• Entity/Object/Artifact definition, cardinality, optimization of relationships, association,, aggregation, composition, inheritance, dependency
• Completed test system design, built, executed tests - verified to customer satisfaction Bill of Lading Resource Planning - 4M cost savings

EXPERIENCE: New Dev. Lead Bus/Sys Analyst / Data Modeler QA Test

Confidential

• Met with customers chaired meetings to gather requirements conduct JAD sessions Wrote the CSD BRD
• Built a system to compare 837 Facility Professional local transactions to NASCO DB2 Applied Knowledge of Business-IT to requirements
• Built a system to compare ITS Home Facility and Professional local transactions to NASCO - Data Normalization EDI Inovus/Peregrine
• Built test cases, executed tests and verified results - used Test Director and Share Point for QA took control of MS Project
• Wrote the Comprehensive System Design Analyzed Customer Technical Requirements ETL- Used SAS for ad hoc reporting
• Wrote the Detail Test Design - Lead Development of Requirements - Wrote Technical Specs Mapped Data Nasco to BC
• Developed Event Diagrams, Process Diagrams, System and Program Flow Diagrams, Wireframes translate requirements to functional specs
• Analyzed Client Business Processes - Performed Business Modeling - Project Roll Out, Coordination Control
• Completed test system design, built, and executed tests verified to customer satisfaction Process verified that MOS works - 40M saved

New Development / QA Programmer/ Analyst

Confidential

• Moved DB2 data between Prod. Test environments via Princeton Softech's Move for DB2 Developed Business Cases / Use Cases
• Built test cases, executed tests and verified results- used Test Director and Share Point for QA used RUP SLC Ford SDM
• Determine impact of functional requirements in collaboration with other feature team members on various aspects of existing system.
• Built the Stored Procedure interface between JAVA and DB2 using Stored Procedure Builder / WLM / DB2 Connect
• Developed Event Diagrams, Process Diagrams, System and Program Flow Diagrams, Wireframes Data mapping Project Successful- 100M savings

New Dev. Management Project Leader / Systems / Business Analyst

COBOL, IMS DB/DC, OS JCL, Fileaid IMS, Endeavor, Expediter, DB2 UDB, Lotus Notes, FTP, BI, FOCUS, Test Director,

Scripts, HTML, REXX. Excel, Visio, Power Point, Fit-Gap Anal., BPR, MS Project, SAS, ACF2, SCM

• Challenge: Clone Largest Manufacturing Control System Ever Written before the FTC pulls the plug - largest multi-platform project
• Lead Development of Requirements Project Rollout Coordination Control - Business Impact Analysis Business Process Redesign
• Responsible for diagramming Mainframe / Web systems using Visio - Prioritization Management of Requirements Deliverables
• Responsible for training and giving direction to new employees - MS Project - Business Continuity Planning Issue resolution
• Cross Functional / Divisional / Corporation Planning Resource Planning Reallocation Disaster Recovery Design
• Determine impact of functional requirements in collaboration with other feature team members on various aspects of existing system.
• Built test cases, executed tests and verified results- used Test Director and Share Point for QA automated testing
• Wrote new scripts to do mass loads via VB, HTML, HALLAPI, IMS TSO interface - Supervised up to 20 people mostly offshore
• Wrote new training manuals to support migration Created a document repository Developed ad hoc Task Forces
• Wrote Rexxes that queried DB2 tables to format reports on data structures Data Mapping /Data Design - Cost Benefit Analysis
• Chaired and organized meetings to finalize efforts to create new test environments Used SAS for ad hoc reporting
• Became the focal point for questions and answers from the Ford and Visteon sides Business Architecture
• Used JAD Applied Knowledge of Business-IT to Requirements, Ford SDM - Project Rollout Coordination Control

Part of a Large Team the Largest Single IT Project Ever and it was Successful SEC satisfied disaster avoided

New Development / QA Tech. Lead

Confidential

New Development / QA Tech. Lead

• Confidential Challenge: Expand the number of distribution centers from 15 to 10,000
• Extensive Data Modeling Project Parallel Test Data Warehousing Data Mining ETL Modified programs to allow access to new data structures
• Coded, tested, production rollout of code - customer approved on time - under budget

EXPERIENCE:

New Development Programmer/ Analyst

Confidential

• Challenge: Write a process that will allowed doctors to report and bill Blue Cross Blue Shield directly
• Medicare, Medicaid, and HIPAA transaction processing Claims Medical Billing Moved programs to production using ENDEAVOR APS
• Doctors happy that reporting is quicker and simpler clerks happy not to read doctor's scribble

New Development Programmer/ Analyst

Confidential

New Development: Programmer/ Analyst