Business Analyst Resume Profile

SUMMARY:

I.T. veteran with an emphasis in business and requirements analysis
Excellent verbal and written skills extensive experience as a technical writer, speaker, and facilitator
Well-versed in all aspects of the Software Development Life Cycle SDLC
Outstanding interpersonal skills excel at consensus building and negotiation
Adept as liaison between disparate stakeholders

SKILLSET:

MS Word, Excel, Powerpoint, Project, Visio Oracle Open Office Clarity, KnowledgeLink, ClearQuest, HP Service Desk, UNIX, SQL, HTML, BPWin, ERWin Agile Scrum , Waterfall, and UML methodologies. Active TOP SECRET security clearance. Member of the Project Management Institute PMI .

EXPERIENCE:

Confidential

Information Systems Manager

Assess and resolve organizational and user needs document findings in requirements specifications. Perform process and gap analysis to identify process improvement opportunities and implement as needed. Establish and implement goals, metrics, and operational plans.
Elicit data and feedback from stakeholders make recommendations and decisions to implement processes and systems in accordance with requirements, policies, and directives.
Direct and assist in resolving a wide range of technical and operational issues, from desktop support to information system designs and strategies.

Confidential

Release Manager

Concurrently planned and implemented releases of multiple applications and projects of varying complexities successfully implemented over 100 releases and hundreds of other production changes without a single failure or rollback.
Implemented a major process improvement that mitigated 11th hour changes by approximately 60 in its first year and 90 thereafter, greatly reducing project risks and improving efficiency.
Planned deliverables simultaneously between 15 development and test teams, as well as various other stakeholders, on epics, stories, and backlog grooming. Oversaw a minimum of 4 builds, 4 system tests and 6 work orders per week.
Worked with senior management on escalation issues obtained release approvals up to the V-P level.
Wrote and implemented release plans, Software Requirement Strategy documents, as well as various project tracking and oversight methods. Performed extensive risk management and gap analysis. Kept stakeholders abreast of ongoing changes with formal and informal status updates.
Assisted in Sarbanes-Oxley SOX audits provided required documentation and demonstrated compliance.

Confidential

Business Analyst

Assessed and documented processes for web-based systems used by over 400,000 USAF personnel via UML methodologies use cases, state diagrams , Business Requirement Documents BRDs , and Functional Requirement Documents FRDs . Created process flows and other diagrams detailing as is and to be processes.
Guided Joint Application Development JAD sessions to detail functional and technical requirements. Identified and documented process improvement opportunities.
Interviewed clients and users to obtain process information and associated data elements detailed processes and data flows to identify existing functionality as well as potential process improvement opportunities.
Translated business requirements into test scripts and plans performed integration, regression and user acceptance tests.
Wrote additional requirements documentation such as project plans and user manuals.

Confidential

Business / Process Architect

Designed and built process, systems and data architectures. Performed Business Process Re-engineering BPR methodologies to identify as is and to be requirements by interviewing users and clients for over 100 operational centers and systems maintained data in a comprehensive data warehouse.
Built process, systems and data models and diagrams extracted data to create numerous metrics and reports.
As Project Lead for systems models, assessed and resolved numerous project issues with modeling teams worldwide, including architecture tools and modeling methodologies. Facilitated quarterly working groups with stakeholders to assess and resolve a wide scope of initiatives and concerns.
Wrote and enforced Systems Architecture Users Manual, a directive used by clients Air Force-wide to build system architectures that standardized methodologies and cut help desk requirements by approximately 40 .
Designed and implemented comprehensive training plan trained over 30 modelers from disparate locations and backgrounds on how to use required CASE tools to build models via project methodologies.

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