Professional Summary:

• 8 years of experience in Business, financial operations in various industries with excellent analytical, problem solving, communication and interpersonal skills.
• Worked with Scrum Methodology and Agile development process.
• Extensive domain knowledge in taxation, e-commerce, accounting auditing practices, telecommunications, banking, and utility industry in developing client requirements via industry standard analysis techniques such as data flow modeling, case analysis, workflow analysis, functional decomposition analysis, data modeling, and object modeling.
• Knowledge of Databases RDBMS , data mapping, investment data management, data marts, and data dictionaries and data analysis. Data warehouse and ETL process. Also In depth knowledge of databases Oracle, MySQL, MS access, SQL Server 2008.
• Highly capable of interacting with clients to determine project needs and analyze business requirements and re-engineer processes for improved project efficiency.
• Demonstrated skills in technical writing, document review, and business presentations.
• Extensively worked on multiple platforms like Web-based and Client-Server applications.
• Experienced in Manual and Automated testing.
• Experienced in writing Business Requirement Documentation using UML tools, activity diagrams.
• Expert in Software Development Life Cycle SDLC processes, Methodologies and SDLC tools. Proficient in creating Business Requirement Documents BRD , Software Requirement Specification SRS , Functional Specification documents FSD , non-functional specifications, Use Cases.
• Assisted PM in creating Project Charter, project plan, Procurement plan, Dashboard and WBS.
• Facilitated requirement discussion with business owners and technical developers, gather document and manage requirements using Rational Requisite Pro
• Experienced in creating process flow diagrams and functional Use cases
• Organized JAD meetings with client to convey the project progress, status reports and to solve the problems on the critical path
• Analyzed the existing process, redesign orient the process by gap identification analysis after carrying out re-engineering, preparation of prototype, pre-process testing unit testing and testing the results in other areas getting the user acceptance at every phase and user training
• Managed the requirements and get the final signoff of the use cases and specifications from the client
• Conducted the meetings for requirements and JAD sessions with SMEs and business users Co-ordinate project activities with offshore team.
• Expertise in Microsoft Office Suite including MS Projects, Word, Excel, MS Visio, SharePoint, Outlook, MS Access.
• Worked on Applications developed using core Java at NetBeans/Eclipse framework, C ,. NET, VB.NET on Visual Studio suite. JavaScript client end programming.
• Working knowledge tools for Use Cases, GUI Interface wire Framework, UML Diagrams.
• Detailed conceptual knowledge of Scrum, Agile Methodology and Waterfall.
• Worked on various technology help tools like Mercury QC, Change Base AOK, Event Engine, TFS, Visual Source Safe, and Rational requisite Pro and HP Quality Center.

Work Experience:

Confidential

Sr. Business Analyst

The project required to-do a deep dive on the As-Is state of the Merchant underwriting, submissions and collections processes platforms. Improve these processes to enhance the merchant on-boarding and management experience by segregation of risk and non-risk processes, risk engine based orchestration of checks, dialogue based underwriting and account management process to collect only the necessary data. Also to reduce merchant credit fraud losses while ensuring good merchant experience.

Responsibilities:

• Responsible for identifying and designing the POD and POA processes for Merchant account and risk management as an Application Architect
• Engaged with the leadership to review and identify any gaps in these processes for POA functionalities
• Analyze these processes and enhance them to mitigate the credit and fraud related risks and provide a better on boarding and business experience to Farmers Bank merchants
• Interacting with the SME's of the various systems involved in these processes to understand the architecture and the functionalities of these systems
• Understanding and designing different process flows in MS Visio and Power point
• Prepared decks and presentations for senior leadership for POA and POD processes
• Study and assess the clients systems and business processes.
• Develop project plans and manage scope.
• Performing complex Business and Accounting Information Systems Analysis.
• Creating and maintaining the Requirements Inventory containing Business, Functional, Technical, Performance and other non-functional requirements
• Analyzing and documenting the accounting system, defects and change requests keeping check on quality integrity
• Providing Systems Analysis and design to reduce the number of accounting errors which might otherwise result in excess costs, reduction of profits, incorrect reports, incorrect General Ledger transactions, etc.
• Participating in defect management activities for the project deliverables.
• Working closely with project stakeholders, SMEs, and staff to understand the requirements and specifications for new applications along with re-engineering the existing applications.
• Maintaining documents for change request and implementing procedures for testing changes.
• Analyzing and validating the General Ledger transactions and the Daily Management and Federal Reports produced by the system.

Environment: SQL, Rational Requisite Pro, Rational Rose, UML, SQL, MS-Office, MS Project, MS Visio, Test Director.

Confidential

Business Process Analyst:

Confidential contracts with a network of service providers similar to health plans to deliver a range of Medicaid behavioral health care services, treatment programs for adults with substance abuse disorders, adults with serious mental illness and children with serious emotional disturbance. RBHA is required to provide and submit a demographic data set to Arizona Department of Health Services/Division of Behavioral Health Services for Client Information System. The project requires collecting this data from RBHA and submitting it to the ADHS/DBHS after validations and sending notifications and status update to RBHA providers.

Responsibilities:

• Reviewed and analyzed the business environment and identified process improvements.
• Interacted with business users to conduct through requirement analysis.
• Responsible for interacting with the business to collect the detailed Business Requirements from the business as a BA
• Extract detailed functional requirements from HLBN/EBNs
• Interacting with the development and QA teams to explain the requirements.
• Documentation of requirements in the Requirement Specification Documents.
• Conducting walkthrough to ensure correctness and complete coverage of required details.
• Actively engaged with the work stream leads to identify any gaps/bottlenecks and simplifying requirements/ functionality of different work streams.
• Analyzing the root cause for the issues faced by the teams during different phases and collating them to be a part Issue resolution document
• Weekly Status Reporting. Presentations during Monthly status report meeting with Higher Management.

Business Analyst

Confidential is a third party tool that can eliminate testing and downtime constraints by making previously unavailable systems available for testing earlier in the SDLC through test services virtualization simulation .CA LISA eliminates constraints and time/cost related to setting up test environments through simulation of key backend systems, interfaces and other existing and non-existing systems. By shifting quality left Amex will build applications faster, better and cheaper CA LISA, by creating virtual simulated environments, will allow teams to work collaboratively particularly given the nature of the SOA and AGILE Development initiatives.

Responsibilities:

• Negotiating with the vendor and agree upon a Pilot implementation prior to purchase
• Creating CBA related to the LISA tool and the CA/ITKO consultancy
• Interacting with other organizations Bank of America Sprint to establish the value of LISA tool in LILY
• Presenting LISA tool Business Case across various LOBs in LILY and gaining an alignment at VP level for the procurement of the tool
• Creating LISA performance metrics

Business Analyst

Confidential financial plans and advises its clients to create and manage a personalized and long-term financial strategy. It needs a solution to maintain, update and access its user profile information. Confidential provides the ability to access profile information from multiple applications through a centralized, secured and standard based service to Advisors and various other applications. Earlier these applications were taking the requisite user profiles info through different systems. With Confidential these applications can get user profiles from a single point instead of contacting the multiple systems. The Confidential provide a single logical view of user profile data across multiple Systems. GetProfile Service also provides a layer of abstraction between the user applications and the other applications.

Responsibilities:

• Gather, analyze and define Clear and unambiguous Business and Functional requirements.
• Identification of scope for this application.
• Collection of requirements from client and built the basic structure for the business process.
• AS IS and To Be Analysis, preparation and finalization of requirements
• Prepared FSD and Non Functional requirement document.
• Participated in planning of activities required in application consolidation and integration process.
• Prepared Application Flow for Personal/Private/Business Profile. Flow for Demographics view and Update rules.
• Prepared documentation and end-user training manuals for business users.
• Performed Unit Testing, Integration Testing and User Acceptance Testing, and Business process design and documentation.
• Supported production after go live to the end user.
• Ensure alignment on all requirements and project objectives, goals, and rollout expectations with impacted teams, technology resources, architects and business during all project phases
• Align more closely with the business to effectively bridge the tech, business gap and understand long term business goals
• Interact with end users to understand their workflows/business process and requirements.
• Identified the Data Attributes for the data required by the users developed the Data mapping data dictionaries.
• Planned conducted JAD sessions and finalized Business Requirements prepared Functional Specifications.
• Involved in documentation during various phases of product life cycle and maintained all artifacts updated throughout each iteration execution.
• Prepared prototypes using MS Visio
• Worked with project manager and PMO for identifying project scope, tasks and preparing project plans and project status reports during the entire project life cycle.
• Implemented the Change Management and defect management process.
• Worked with Testers to develop the test plans, test cases, and test scenarios for System Integration Testing and User Acceptance Testing.
• Performed data analysis using SQL and MS Excel. Used requirement traceability matrices RTM .
• Assisted in on-going process improvement efforts to ensure test planning, execution and reporting is effective, efficient, standardized.
• Implemented traceability matrix mapping requirements to test cases.
• Performed manual testing on web application, which involved executing regression as well as progressive test cases.

Confidential

Business Analyst

A complete uplifting of the existing IDN systems and platforms to a new, best-in-class architecture that will deliver optimal operational performance, an exceptional user experience, and is positioned for growth to accelerate the business forward - all within a governed structure within Dr Fresh Inc. The goal of the IDN-DWX project is to migrate the data from the existing data warehouse platform Sybase to the new Teradata enterprise data warehouse platform. The new Teradata platform has a rich collection of tools and facilities to control database operation, administration and maintenance.

Achievements

Successful Migration of all DBO objects from Sybase IQP0, IQC0 to Teradata system. This involved creation of db objects in Teradata, migrating historical data and converting the stored procedures used for data loading.

Responsibilities:

• Reviewed and analyzed the business environment and identified process improvements.
• Responsible for migrating all db. Nodes from Sybase environment to Teradata production environment using a Unix based tool Event Engine .
• Providing the requisite knowledge, guidance and support to newly established Teradata Production Support Team.
• Acted as User Acceptance testing coordinator and monitored business testing and interfaced with the development team regarding defect status and fixes on a weekly basis.

Confidential

Project: Worked as a IT Program Analyst on a Migration project .The project involved developing Data Mart Data and ETL process from outsourced software to in-house built software, which had been implemented as per merger policy to use only in-house built software's BAM and CAS and to transfer data from old to new database.

Project Achievements: I was awarded as Star Team Performer for being instrumental in completing this project with in the time span of less than 2 years. BAM Billing Amendment Module generated almost 300 million in its 3rd Quarter of implementation while CAS Customer Assisted Support brought down customers complaints to almost 35 with in the 3rd Quarter of its implementation.

Responsibilities:

• Gathering the requirements for the application and reports.
• Collection of requirements from users and prepared FSD and non-functional specification document.
• Identification of Scope.
• Participated in planning of activities required in business consolidation and integration process.
• Prepared Application Flow and business process for Synchronizing following Data Sources Employees/Contractors/Advisors/Field Users etc.
• Prepared documentation and end-user training manuals for business users.
• Use Case Diagram for the application.
• Implementation Plan.
• Performed Unit Testing, Integration Testing and User Acceptance Testing, and Business process design and documentation.
• Supported production after go live to the end user.
• Review of design report

Creation of test artifacts test account set up and test data characteristics, test scenarios and test script , improve test system and test account availability through partnership with IQ Test Coordinators, Quality Test Center and other teams, ensure test data is set up in a timely manner

Confidential

IT Program Analyst

Worked on a desktop-based application for reconciliation between manual billing system and computerized billing system. This application got the feed from different manual systems prevalent in the company government regulations and this application took care of all the billing as well as new meter installation needs. This application had oracle database with extensive customer data.

Responsibilities:

• Gather, analyze and define Clear and unambiguous Business and Functional requirements.
• Conducted JAD sessions and translated the user requirements to system specifications.
• Interact with end users to understand their workflows/business process and requirements.
• Identified the Data Attributes for the data required by the users developed the Data Mapping data dictionaries.
• Planned conducted JAD sessions and finalized Business Requirements prepared Functional Specifications.
• Involved in documentation during various phases of product life cycle and maintained all artifacts updated throughout each iteration execution.
• Prepared prototypes using MS Visio
• Worked with project manager and PMO for identifying project scope, tasks and preparing project plans and project status reports during the entire project life cycle.
• Implemented the Change Management and defect management process.
• Worked with Testers to develop the test plans, test cases, and test scenarios for System Integration Testing and User Acceptance Testing.
• Performed data analysis using SQL and MS Excel. Used requirement traceability matrices RTM .
• Conducted User Acceptance Testing UAT and developed the test plan, test conditions and test cases to be used in testing based on business requirements/use cases. Also involved in preparing and implementing deployment checklists, user manuals and user training schedules. Reviewed and analyzed the business environment and identified process improvements.
• Interacted with business users to conduct through requirement analysis.
• Assisted the Project Manager in performing change impact analysis.
• Assisted in on-going process improvement efforts to ensure test planning, execution and reporting is effective, efficient, standardized.
• Developed test plans and test cases according to business requirements.
• Implemented traceability matrix mapping requirements to test cases.
• Performed manual testing on web application, which involved executing regression as well as progressive test cases.