SUMMARY

• Around 8 years of experience working in various domains Insurance, Health Care, and Banking as a Sr. Business Analyst, Certified Scrum Master and IT Operations Lead.
• Highly experienced in business analysis with good understanding in consulting, requirement gathering, Business Process Re - Engineering, process modeling, design documentation, developing business processes and solutions.
• Well Experienced withEDI Claims, Member Enrollment, Eligibility, andHIPPA 5010 standards, Claim Processing, Medicaid and Medicare Services
• Highly experienced in evaluating the corporate security posture by replicating technical threats and assess compliance with latest security standards and best practices.
• Proficient in working withIToperations and development teams to provide guidance and documentation for system and application security standards.
• Expertise in Examining, Evaluating and Assessing the emerging cyber security threats and recommend and implement mitigating controls.
• Experienced working in Agile Scrum, Scaled Agile Framework, Agile XP, Waterfall, RAD and SDLC methodology environments.
• Trained andcoachedthe teams on all aspects of planning and execution including Agile, with a strong focus on Scrum, ScaledAgile Framework (SAFe), Kanban, user story creation, story mapping, release planning,agileevents, progress monitoring and continuous improvement
• Highly experienced in coaching teams on all aspects ofiteration.
• Highly skilled in conducting SWOT Analysis, GAP Analysis, Feasibility Analysis, Cause & effect Analysis, Risk Analysis and Impact Analysis.
• Technical expertise inData Analysis, DataCleansing,DataSecurity andDataQuality Management.
• Experienced in conducting different types of Scrum Ceremonies like Daily Scrum meetings, Sprint Panning, Sprint review, Sprint Retrospective, Release planning meetings
• Thorough exposure of conducting JAD Sessions and interviews with Subject Matter Experts (SME) and to understand the business process, business rules, and data requirements.
• Expertise in V-lookups, creating of pivot tables, Gantt charts, pie charts, templates and Crystal Reports.
• Good Experience in Working in complete project life cycle of Analysis, Design, Implementation, Integration Testing, Functional and Regression testing.

TECHNICAL SKILLS

Programming Languages: C, C++, C#, Java

Software Development Methodologies: Waterfall, AGILE, Scrum, Scaled Agile Framework(SAFe), Kanban

Databases: MySQL, SQL Server, Oracle 9i, 10g

Web Services Testing Tools: SOAP UI, Postman

Project Management Tools: JIRA, Rally, Rational Requisite Pro

Prototyping Tools: MS Visio, Balsamiq, Gliffy, Irise, Rational Rose

Bug Tracking Tools: Bugzilla, HP QC

Microsoft Technologies: MS Word, MS Excel, MS Access, MS PowerPoint, MS Share point

Operating Systems: Windows, Unix, Linux, Mac

ETL, Reporting Tools: Informatica, SSIS, MS Project, Tableau, Cognos

PROFESSIONAL EXPERIENCE

Confidential, Houston, TX

Sr.Business Analyst/Scrum Master

Responsibilities:

• Involved in end to end requirements management and responsible for elicitation and documentation ofBusinessRequirements (Functional and Non Functional), Integration Specifications and managing thescope for projects.
• Worked actively with product owner to define and manage Product Backlog (definition and prioritization) and plan activities for Inception phase and Finalize Iteration/Sprint goals.
• Partnered with executive management to develop approval criteria to facilitate user acceptance testing.
• Lead Incident Responses, Vulnerability Management and Patch Management programs across all the business units in Confidential .
• Implemented technical and policy controls to ensure information confidentiality, integrity and availability in all areas of the company.
• Partnered with other security analysts, Application Owners and organizational stakeholders to help maintain a strong organization security posture.
• Responsible for all phases of Enterprise desktop security patch management for all applications in Asia Pacific, Europe, and North America.
• Researched, identified and mitigated security threats to the Enterprise desktop environment.
• Facilitated working sessions/meetings with IT,Businessand vendor teams to review requirements and address open issues/clarifications and design sessions.
• Responsible for security practices for virtual environments (ex. VMware, Citrix) cross - domain system design requirements, use of testing and monitoring tools and producing executive level security related support documentation.
• Lead the production Support team and worked onproductionissues, indentifying the vulnerabilities within the application and fixing the issues and also worked with offshore teams to co-ordinate on the Application, Server and Database vulnerabilities.
• Regularly attended/conducted the meetings and conferences on behalf as the Senior Department representative to present briefings on complex/controversial issues relating to information security.

Environment: Agile, JIRA, Service Now, SharePoint, CMDB, CANDOR, MS Outlook, MS Excel, MS Word, MS Project, MS Visio, MS SQL Server, One Note

Confidential, Pleasanton, CA

Sr.Business Analyst/Scrum Master

Responsibilities:

• Conducted Joint Application Development (JAD) sessions with IT groups. Identified the Key Changes, and participated in Stakeholder Management to communicate effectively with them.
• Conducted GAP Analysis after analyzing AS - IS business process and the TO-BE business process. Wrote down the requirements in the form of user stories and helped the product owner prioritize them in the product backlog.
• Organized and facilitated daily stand-up meetings, reviews, retrospectives, sprints and release planning, demos and otherScrum-related meetings.
• Worked collaboratively with the Product Owners, cross-functional development teams, and Technical Managers to support the development and data delivery to our customers both internal and external.
• Assisted the Product Owner in user story creation/prioritization and product Backlog grooming via emergent requirement elicitation while supporting overall organizational goals.
• Prepared graphical depictions of Use Cases, Business process diagrams, Use Case Diagrams, State Diagrams, Activity Diagrams, Sequence Diagrams, Component Based Diagrams, and Collateral Diagrams and creation of technical design (UI screen) using Microsoft Visio.
• Ensured the development teams are practicing the core agile principles of collaboration, prioritization, team accountability, and visibility.
• Involved in performing system testing, regression testing and handled extensive defect tracking to ensure that any defects in the application are tracked to the best possible detail (which includes defect prioritizing, communication with the developers on defect resolution, etc.).
• Conducted User Acceptance Criteria Testing (UAT) with the Business stakeholders and was responsible for acquiring sign-off on UAT scripts.
• PerformedData Analysis by dataextraction, manipulation, and transformation of thedatacollected from various sources using advanced tools like SQL, MS Excel etc.

Environment: Agile, JIRA, UML, Tableau, MS Project, MS Excel, MS Visio, Rational Rose, Sharepoint, MS SQL Server.

Confidential, Oakland, California

Sr.Business Analyst/Scrum Master

Responsibilities:

• PreparedBusinessRequirement Documents (BRDs) after the collection of Functional Requirements from System Users that provided appropriate scope of work for technical team to develop prototype and overall system.
• Gathered requirements for "Front End" System by conducting meetings and brainstorming sessions with end users and Subject Matter Experts (SMEs) and documented them using Requirement Traceability Matrix and later exporting them to HP Quality Center.
• Processed EDI test files and verified system is able to validate certified and non - certified trading partners.
• Gathered Requirements from the Client to fulfill the Application need for FACET Implementation
• Created 837(P, I, D) claims, and maintained data mapping documents in reference to HIPAA transactions primarily 837(P, I, D), 834, 835, 270, and 271.
• Worked within project team to identify and interpret state Medicaid and Medicare policies as applicable to customer defined algorithm research as well as assist with internal development of newhealthcareanalytics.
• Communicate with Business stake holders including the President and Vice-President of the Medicare, regardingproject Status including risk, issue, and managing escalations.
• Interacted withproject managers, tech leads external teams and vendors to set the estimates for all the functional areas getting impacted.
• Prepared user stories for all the impacted functional areas and walkthroughs with the developers and stakeholders. served as an Agile Coach andScrumMasterfor 5 agile transformation projects by leading and managing from concept through release using Agile/ScrumMethodologies.
• Performed Data Analysis for datamanipulation,datacleaning, dealt with missing records, purged and consolidateddatafor analysis and selected the appropriate visualization techniques; developing reports and communicating insights to stakeholders.
• Organized and facilitatedScrumceremonies (grooming, sprint planning, Sprint reviews, retrospectives, daily stand-ups, etc.); mentored and led trainings to otherScrumMasters on Agile processes.

Environment: Agile, JIRA, HP QC, MS Visio, Use Cases, MS SQL Server, Tableau, MS Excel, Rational Rose, Soap UI, Postman, XML.

Confidential, Bloomington, Illinois

Sr.Business Analyst

Responsibilities:

• Analyzed the existing claims process and specific business rule logic will be applied in the ACP Model.
• Conducted extensive Joint Application Development (JAD) sessions for all business related issues. Managed Scope and change throughout the SDLC process of the product.
• Conducted user interviews, gathered requirements, and analyzed the requirements by using Rational Rose, Visio and Requisite.
• Extensively worked on MS Word, Excel, Power point, Access, Visio, Share point, and Change control to produce and represent documents, process flow diagrams, Reports.
• Prepare graphical depictions of use cases (activity diagrams, system context diagrams, sequence diagrams, use case diagrams, wire frames/mockup screens, etc.)
• Assisted the application development team in translating application functionality into application architecture.
• Extensive success in translating business requirements and user expectations into detailed specifications employing Unified Modeling Language (UML) in an SOA environment.
• Wrote detailed specifications for various reports generated and also documented and evaluated test cases/test results.

Environment: Environment: SQL Server, Oracle Platform, MS Visio, MS Outlook, MS project, RUP, Rational Rose 2002, Rational Clear Quest, Rational Clear Case, Rational requisite pro

Confidential

Sr.Business Analyst

Responsibilities:

• Gathered user requirements and directed developers for practical deliverables.
• Work with the full SDLC, elicit, analyze and define requirements.
• Interacted with users for verifying User Requirements, managing Change Control Process, updating existing Documentation.
• Worked with the software architects / developers to ensure that the applications confirm to customer requirements.
• Analyzed current formats for reporting Accounts Payable, Accounts Receivable and Reconciliation towards using some of the necessary fields in the new format too.
• Responsible for supporting and leading aspects of the firm's Anti - Money Laundering (AML) program.
• Followed the UML based methods using Rational Rose to create: Use Cases, Activity Diagrams/State Chart Diagrams, Sequence Diagrams, and Collaboration Diagrams.
• Participated in Testing and Evaluation of projects at established integration points to assess progress and identify key functionality issues.
• Took approvals from business owners for business requirements Documented monthly.
• Manually tested functionalities to ensure that developed code meets the stated business requirements
• Identified and performed all positive and negative test scenarios and boundary conditions

Environment: MS Word, MS Excel, MS PowerPoint, MS Visio, MS Project, UML, MS SQL Server, Balsamiq, Quality Center.