SUMMARY

• Certified Scrum Master® professional with 12+ years working experience as Business Analyst, Business Process Analyst and Data analyst having solid expertise working in Agile Scrum, Waterfall framework.
• Experienced in act as Servant Leader, liaison and collaborate with the business and functional stakeholders to identify and deliver strategic enablement solutions across people, process and technology.
• Proactive in identifying opportunities, new ideas and solutions that will bring significant value to the business.
• Expert in identifying internal and external stakeholders, user story writing, requirement management, Scheduling and facilitating meetings with the SMEs and project stakeholders for requirement gathering through interviewing, brainstorming, workshop and job shadowing.
• Having solid experience in Agile scrum SDLC framework and work in sync with the Scrum Master, Product Owners dev - team in facilitating scrum meetings - sprint planning meeting, daily scrum meetings, sprint review meeting, and Sprint retrospective meetings.
• Able to lead and demonstrate value-add principles to a team in a collaborative, iterative and incremental way and motivate teams at all levels. Ensure Agile/Scrum concepts and principles are adhered to, be a voice of reason and authority, make the tough calls and manage conflict.
• Creating business requirement documents (BRD’s), functional specification documents (FSD’s), design documents and technical specifications.
• Strong collaborative experience with user, business groups, offshore team, project manager, scrum master and executive management teams throughout the project lifecycle.
• Having solid experience in developing use cases, activity diagrams and business process flow diagrams As-Is-To-Be process modeling using Microsoft Visio, IBM Blue works live and Camunda.
• Understand the technology possibilities that will suitably close business gaps, overcome deficiencies and meet business requirements.
• In-depth working knowledge in developing test cases, end to end test planning, execution of testing applications for functionality, working on defects / issues management and provide resolution, report generation to assure that all aspects of the projects are following the business requirements.
• Extensive experience with the UAT and deployment processes to ensure timely and successful project implementations
• Good experience with writing SQL queries for data validation.
• Effective communicator with strengths include quick learner, strong organizational and planning skills, work under pressure, results-oriented, leadership, self-motivating and versatile in problem solving.
• Identify, planning, control and analyze potential risks and develop appropriate response or risk mitigation plan.

TECHNICAL SKILLS

SDLC Methodology: Agile Scrum, WaterfallDatabase Tools SQL Server, DB2, Oracle

Process/ Modeling Tools: MS Visio, IBM Blueworks Live, Camunda

Project Management: JIRA, MS Project, AWS

Issue Management: JIRA, ITSM

Document Management System: MS SharePoint, DocSpace

Operating System: Windows 7, Vista, XP

Microsoft Products: MS Project, Word, Visio, Excel, Power Point, Access, and Outlook.

Tools: SAP Business Objects XI 4.0, XI r3, XI 4.1, SAP HANA Live

PROFESSIONAL EXPERIENCE

Confidential, Springfield, IL

Sr. Business Analyst

Responsibilities:

• Successfully guiding a seven member’s team through transitioning from waterfall to agile development framework.
• Identify the stake holders, set up and carry out communications among stakeholders and manage them throughout the lifecycle of the project.
• Facilitated user interviews and workshops to gather and analyze user stories
• Developed crucial functional requirement specifications, creating detailed use cases and process flow diagrams to support functional specifications
• Coached team members on agile processes and facilitated planning meetings and retrospectives. Maintained task board and produced daily burndown charts
• Worked closely with Product Owners, coordinating product backlog grooming, Sprint planning, and determine the sprint goals. Engaging dev team for productive story estimation and developing and helping team members to understand acceptance test criteria
• Removed impediments and protected team members from interruptions and distractions to maximize productivity. Encouraged and implemented process improvements
• Facilitating Daily Scrum Meetings and Monthly Reviews meetings. Conducted sprint retrospective and followed up on action items for continuous improvement
• Conducted meticulous GAP analysis while successfully reengineering key business processes to increase operational efficiency and alignment of business unit objectives
• Address the needs, concerns and expectations across the stake holders.
• Managing cross functional resource.
• Identify, planning, control and analyze potential risks and develop appropriate response or risk mitigation plan.
• Analyze business processes and systems, identify inefficiencies and/or required controls, document procedures, track key performance indicators (KPI’s).
• Participate in planning initiatives, feasibility studies, cost/benefit analyses, and new systems design.
• Work with QA team to prepare test scenarios and data.
• Create, extract, and modify ad-hoc and standardized reports based on data as needed to support activities of the company.
• Possess a thorough understanding of data, sources of data, and relationships of data in order to generate meaningful information for management and others throughout the company.
• Participate in the creation of a catalog of key performance indicators and the documentation of their supporting business requirements, data models, calculation rules, and metadata.
• Lead system feasibility studies, cost/benefit analyses, and new systems design.
• Create special ad-hoc reports, database queries, and status reports

Confidential, Overland Park, KS

Sr. Business Analyst

Responsibilities:

• Scheduling and facilitating meetings with the SMEs and project stakeholders for developing Business Requirements, and Functional Requirements and regulatory requirements for compliance through interviewing, brainstorming, JAD and JAR sessions for various Property & Casualty LOB's like Commercial Property, General Liability, Professional Liability, Workers Compensation, Commercial Auto, E&S Property and Casualty and Claims.
• Clearly documenting the business requirements in JIRA and breaking down the requirements into discreet chunks of work to be completed by the development team.
• Responsible for working with the stakeholders in defining the strategy for migration of data to AWD, Point-In and Advance Claims from the existing applications and integration of Advance Claims with Point-In and other reporting application.
• Responsible for working with the Scrum Master, Product Owners in facilitating Scrum meetings - Sprint Planning meeting, Daily Scrum meetings, Sprint Review meetings.
• Responsible for gathering regulatory requirement, functional requirement and developing USE cases by facilitating a joint discussion (JAD) with business users and all other stakeholders.
• Authored Business Requirement Document, extracted, discussed, reviewed and refined business requirements from business users and team members.
• Responsible of managing defect lifecycle in JIRA by opening a defect, allocating resource, track its progress, documenting resolution and close or reopened defects.
• Documented and coordinated periodical status meeting across the team.
• Creating As-Is and To-Be process maps, activity diagram, flow charts using IBM Blueworks Live &MS Visio.
• Created requirement Traceability Matrix to trace the requirements throughout the whole development process.
• Documenting High and detail level requirements, test plans, test cases, test summary reports, determine test needs, test environment, test data, and troubleshooting procedures.
• Prepared test cases and test data for Positive and Negative test scenarios as per application specification and application requirement.
• Extensive experience in various testing strategies like End-to-End, UAT, and Manual testing (UI, Field Validation and Functionality Testing).
• Writing SQL queries to perform data validation to ensure that test results matched with the expected results based on the user needs.
• Provided user test cases and collected and track defects. Communicate defects to development team and provide solution to end users.
• Created FAQ's and training materials and facilitated the training sessions for the end users

Confidential, Overland Park, KS

Sr. Business Analyst

Responsibilities:

• Interacted with Users, Subjects Matter Experts (SME’s) and Project Managers to understand the current business process.
• Analyzed the scope of the project and worked with businessend-users to define business needs.
• Conducted group meetings and interviews with SMEs to gather critical Business Requirements by facilitating the JAD sessions.
• Based on gathered requirements created Business Requirement Document to Functional requirement documents.
• Performed the Gap Analysis, As-Is and To-Be Business processes map using the MS Visio.
• Coordinated with developers to ensure that they clearly understand the requirements.
• Conducted requirements walkthrough sessions with users, development teams and QA teams to ensure proper understanding of businessand system requirements.
• Assisted the Project Manager in preparing the project schedules, milestone tracking and resource allocation using MS project.
• Developed test scripts, test plans and test cases for end to end testing.
• Performed manual data validation writing SQL queries.
• Involved in User Acceptance Test (UAT) for the final testing of application and define the deployment process.

Confidential

Sr. Business Process Analyst

Responsibilities:

• Interacted with Users, Subjects Matter Experts (SME) and Project Managers to understand the current business process.
• Analyzed the scope of the project and worked with businessend-users to define business needs.
• Conducted group meetings and interviews with SMEs to gather critical Business Requirements by facilitating the JAD sessions.
• Based on gathered requirements created Business Requirement Document to Functional requirement documents.
• Performed the Gap Analysis, As-Is and To-Be Business processes map using the MS Visio.
• Coordinated with developers to ensure that they clearly understand the requirements.
• Conducted requirements walkthrough sessions with users, development teams and QA teams to ensure proper understanding of businessand system requirements.
• Assisted the Project Manager in preparing the project schedules, milestone tracking and resource allocation using MS project.
• Developed test scripts, test plans and test cases for end to end testing.
• Performed manual data validation writing SQL queries.
• Involved in User Acceptance Test (UAT) for the final testing of application and define the deployment process.

Confidential

Functional Analyst

Responsibilities:

• Worked with the business community to define business requirements and analyze the possible technical solutions.
• Requirement gathering, Business Process flow, Business Process Modeling and Business Analysis
• Worked with the Business community, Tech Lead and 3rd party vendors in gathering their requirements and data transaction information.
• Co-authored business requirements document with project teams. Extract, discuss, and refine business requirements from business users and team members.
• Facilitated and managed meeting sessions with committee of SME from various business areas including Mortgage Servicing, Loan Monitoring and Asset Management.
• Run the SQL queries using TOAD and SQL Navigator.
• Helped with Data Mapping between the data mart and the Source Systems
• Worked with the Portfolio Managers, Experienced Traders, and Compliance Manager to configure the rule-based scenarios for capturing market and credit risk, general multi-factor sensitivity analyses, and PnL
• Developed and implemented processes and tools for requirements gathering, analysis, planning, tracking and delivery using Rational Rose requisite pro RUP
• Performed Gap Analysis for new functionality requirements, as well as prioritized them based on actual business needs so as to align them with the product release roadmap.
• Designed and developed Use Cases and UML models using Microsoft Visio
• Prepared and analyzed AS IS and TO BE in the existing architecture and performed Gap Analysis.
• Created workflow scenarios, designed new process flows and documented the Business Process and various Business Scenarios and activities of the Business from the conceptual to procedural level
• Assisted project managers with the development of project schedules. Develop requirements and preliminary design for client applications.
• Coordinated activities between business unit and technical staff, developing new methods, policies, and procedures to meet the business needs, and will acted as primary trainer in education of the business unit as it relates to business applications.
• To organize meeting and send agenda of the meeting, draft minutes to keep all invitees of the meeting on a same page.
• Organize weekly status meetings with the team to promote open discussion of business requirements and other system functionalities.

Confidential

Project Lead / Solution Architect

Responsibilities:

• Gathered the business requirements from the users and stakeholders by face-to-face questionnaire interviews, prioritized those requirements, and documented them then and there on the available system.
• Efficiently interacted with the Subject matter experts (SMEs) for the functional requirement gathering
• Worked closely with the development team to clarify and understand functionality, resolve issues and provide feedback from the UML diagrams.
• Developed a test plan and test cases according to the requirements; clearly stated how, when and where test plan is going to be executed.
• Interfaced with SMEs to prepare BRD documents for ongoing projects; take first-hand information from them and correspond it while preparing BRD.
• Identified growth prospect (where we are and where we can be) and recommend solutions to be at better off.
• Conducted a SWOT analysis to figure out Strengths, Weakness, Opportunities, and Threats; Performed proper blend of those to gain competitive advantage.
• Participated in full implementation life cycle of a project from requirements analysis up to the end, i.e. implementation.
• Involved in data quality, data mapping and validation issues with other members.
• Prepared weekly status reports to report what’s going on and also disseminate the progress report to all the team members.