SUMMARY

• An accomplished Sr. Business Analyst/Product Owner (CSM & CSPO certified) in the Financial and ecommerce Industry with 7+ years of experience in the field of business analysis and process re - engineering.
• Good understanding of business processes, requirements management, and excellent analytical skills.
• Excellent communicator, capable of interfacing with both internal and external stakeholders.
• Proven experience in requirements gathering and translation into functional specifications.
• Proficient in creating UML Diagrams including Use Cases Diagrams, Activity Diagrams, Sequence Diagrams, and Data Flow Diagrams (DFDs).
• Possesses excellent verbal and written communication skills.
• Dynamic and Assertive team player with strong commitment.
• Strong project management skills including planning, scheduling, monitoring, and budgeting project activities.
• Knowledge of Anti Money Laundering (AML)and Bank Secrecy Act (BSA). Working knowledge and understanding of Suspicious Activity Reporting (SAR)
• Adept at interacting and coordinating between end-users, expert team, development, and testing (QA) team.
• Experienced with suggesting key enhancements and changes to the business architecture.
• Excellent technical writing skills to create Business Requirements Document (BRD), Functional Specifications Document (FSD), Nonfunctional Requirements Document, and Use Case Specifications.
• Good knowledge of Business Analysis methodologies and Iterative Software Development Life cycles such as Waterfall, Scrum, RUP, and Spiral Methodology.
• Thorough knowledge of implementing Scrum in all phases of the software development life cycle. Also, experienced in non-iterative software development life cycles such as Waterfall.
• Skilled in understanding the business rules of a company/project and effectively implementing them into a Business Process flow.
• Excellent team player with ability to work in conjunction with testers (QA), developers, and other team members in validation and testing of complex project scenarios and in the maintenance of quality standards in projects.
• Experience in requirement analysis, One-On-One Interview, Facilitated Sessions, JAD sessions, RFP, business and systems reviews, and working sessions to understand the requirements and system design.
• Excellent analytical skills for understanding and gathering the requirements, business rules/processes, and detailed design of the application, generating use case models, analyzing ER Diagrams, and Activity Diagram, State chart Diagram.
• Adept at creating and transforming business requirements into software requirement specification (SRS) and designing business models using use case model, analysis model, activity diagrams, sequence diagrams in Rational Rose, Lucid charts and MS Visio.
• Strong knowledge of SWOT, GAP Analysis, Risk Analysis, and Cost Benefit Analysis.
• Proficient with using Rational Clear Quest and Clear Case to manage change management and configuration management.
• Good Knowledge of Data Warehousing, Data Marts and BI Reporting at Enterprise level
• Strong knowledge of writing SQL queries and data analysis needs.
• Exposure to SQL Server, Oracle 11g, and Teradata database technologies in a SCRUM oriented production environment
• Proficient in using JIRA and REMEDY to track changes and defects.
• Ability to organize, document and track changes and defects using the MR tool-Clear Quest and archive change request in Clear Case
• Extensive knowledge at all levels of the software development life cycle, including development in a number of languages: SQL, HTML, XML

PROFESSIONAL EXPERIENCE

Confidential, San Ramon CA

Project Manager

Responsibilities:

• Working asProjectManagerto manage large Salesforce and Omni Channelprojectswith high complexity
• Responsible for all aspects of cost management, including estimating, funding, budgeting, forecasting, controlling and reporting
• Establishes and executes aprojectcommunication plan, meeting facilitation; presentation and delivery
• Demonstrated success in team leadership, stakeholder management, process adherence, ownership/ commitment, learning agility and risk management capabilities
• Works with Sr Project Managers and Technology Managers to ensure scope is explicitly defined and documented
• Proactively improves theprojecttimeline through schedule management and progress tracking of schedule and budget
• Work with engineering teams and ensureprojectis delivered within approved budget, schedule, contingency and meets quality standards
• Canvasses team to identify allprojectrisk, develops mitigation strategies/plans and works to have strategies in place should they be needed
• Negotiates conflict resolution when needed between team members or product owners
• Utilizes motivation techniques to ensureprojectteam reaches goals and milestones
• Negotiates with product owner to obtain key resources or materials

Confidential, San Francisco, CA

Sr. Business Analyst/Product Owner

Responsibilities:

• Advised and led in the planning and implementation of projects and strategic initiatives for the CEO Mobile Group
• Drove business team members to define business needs through utilization of effective elicitation techniques
• Responsible for effective communication to all business partners and users to ensure that critical strategic decisions are vetted and well thought out prior to implementation
• Responsible for ensuring that project's dependencies are clearly defined and appropriately communicated in terms of time required to complete
• Primary liaison with business partners, development team, and technology. Acted as the "Subject Matter Expert" (SME) of CEO Mobile and provided business knowledge as needed
• Conduct gap analysis of to compare as-is with the to-be business processes, perform analysis and offer solution recommendations
• Work with UI/UX teams to develop wireframes, mock-ups, process flows etc. to display the visualization of front-end user designs and business processes
• Create different artifacts such as business requirements, functional requirement specifications, technical design specifications, traceability matrix to the defined requirements
• Work with Product and Project managers to ensure that technical teams are working from a prioritized backlog and have good understanding of the MVP for the product releases
• Act as internal scrum master for the technical team of 7+ members to ensure that the JIRA board is up to date and communicate any issues/blockers
• Tracking and analysis of QA defects and assigning it to team members and driving them to closure

Confidential, San Francisco, CA

Sr. Business Analyst/Product Owner

Responsibilities:

• Participate as a Product Owner across agile delivery teams and participate in agile ceremonies.
• Manage Product backlog and organize releases
• Gather requirements and requests from multiple internal development teams and external client organizations
• Create use cases documents and detailed product requirements/stories to articulate desired product features and functionality to the user experience and deliver teams
• Help develop the Credit Card roadmap through data analysis, competitor research, and user insight. Position Confidential ’s core business for continued success
• Interact with agile team members to support coding, testing, and release of products / features
• Collaborate closely with technical team and UX designers to ensure that the product solution meets business needs according to the requirements/user stories.
• Collaborate with other delivery teams to define gives and gets in delivering business needs
• Work with development and QA to implement solutions and test defects and product features.
• Communicate with clients (internal & external), internal teams, and management regarding completed stories and issues/challenges
• Work with the larger cross functional teams to influence/develop the business strategy, product roadmap, operation plan.
• Become the subject matter expert for the products and features owned and act as a product evangelist to build internal awareness across the organization
• Organize and drive Scrum Ceremonies - Daily Stand up, Sprint Planning, Retrospectives, Demo for a team of 10+ members
• Facilitate Scrum of Scrum sessions across dependent teams
• Identify and track key dependencies for the Scrum teams
• Interface with the Program Manager to identify program impediments and address including proper escalation to individuals/groups as needed
• Own the sprint calendar and help facilitate projects so all team members meet their required deadlines
• Provide regular status reports, work with key stakeholders and 3rd party vendors to keep them apprised of progress
• Provide overall leadership for the teams, influencing & coaching the teams use of Agile
• Regular interactions with senior management establishing visibility into the scrum teams

Confidential, New York

Business Analyst

Responsibilities:

• Gathered requirements conducting JAD Sessions with stakeholders andproject teams with open-ended discussions to identify requirements and resolve any open items to bring them to a closure
• ConductedRequirements Feasibilityand coordinated findings to the project manager and team lead from developer team.
• Prepared the BRD, FRD and conducted reviews with the stakeholders.
• ConductedBrain Storming Sessionsto clearly understand and resolve a business requirement and assist the users and internal team to understand the objective.
• Studied the business case and project plan and drafted the functional requirement as per requirements elicitation.
• Updating the internal anti-money laundering software by adding new conditions to monitor anti-money laundering (AML) activity.
• ImplementedSDLC Agile -scrum Methodologyfor the projects process and lifecycle and played a key role in requirement gathering phase.
• Analyzed, prioritized and transferred functional requirements to createFunctional Requirement Document.
• Updating the internal anti-money laundering software by monitoring anti-money laundering (AML) activity
• AppliedUnified Modeling Language(UML) methodology to createUse CasesandActivity Diagrams,using MS Visio for clear understanding of client requirement
• Worked with the fraud department in analyzing the risk involved in online banking, performed risk analysis co- ordinated with the PM.
• Investigating the account for patterns of activity, and transactions.
• Developed effective risk management program necessary for assessing IT related risks.
• Management of Operational Risk and assessment of Operational Risk Management (ORM) across departments
• Ensure compliance with Insider Trading for Customer Data protection to control and protect personal information remain confidential at all times
• Identified Conflicting Requirements, resolved them with project manager’s approval and notified the client.
• Reviewed extensive SQL queries with complex multi- table joins and nested queries.

Confidential, Pittsburg, PA

Business Analyst

Responsibilities:

• Participated actively in BRD inspections to satisfy the defined standards and methodologies from the policy Software Development Life Cycle.
• Create Business Requirement Document Specifications and MS Visio for creating swim lane diagrams and fish-bone diagrams.
• Provided insightful, actionable, and analytic based recommendations that consider fraud exposure, unauthorized transactions, fraud risks & vulnerabilities, and fraud losses
• Assisted QA team in developing Test Scripts, Test Cases and Test Plan for User Acceptance testing.
• Creating RTM (Requirements traceability matrix), mapping Requirements to Design Artifacts and UAT Cases.
• Created test scripts, wrote test cases for SharePoint related projects and executed the plan successfully.
• Wrote SQL queries for Data manipulation.
• Participated in workshops with technical design teams and Quality assurance team to ensure that they thoroughly understood the requirements and get their signoff.
• Provided comprehensive hands-on training to the client's project team up-front to engage them in the process of bringing to light all issues that needed to be addressed during the implementation and to reduce the risk of a show-stopper arising late in the game.
• Involved in UAT process and coordinated with the UAT team to get the feedback to make change requirements document.
• Actively supported the goals and activities of the Business Analysis Center of Excellence.

Confidential

Business Analyst

Responsibilities:

• Requirement elicitation through interviews, document analysis, requirements workshops, storyboards, surveys, site visits, business process descriptions, use cases, observation, competitive product analysis, industry best-in-class references and workflow analysis
• Decomposition of high-level business and user requirements into functional requirements and quality, specified in an appropriate level of detail suitable for all applicable stakeholders.
• Lead the requirements analysis and verification process, ensuring that requirement statement, are complete consistent, concise, comprehensible, traceable, feasible, unambiguous, and verifiable
• Lead cross functional teams of IT, project managers and solution architects on scope, solutions requirements, success, constraints, deployment requirements and defined risks
• Consult with business stakeholders to define detailed reporting requirements, including reporting mockups, reporting use cases and financial KPI definitions
• Analysis of data in the Data warehouse/Data Marts for discovery and preparation of Data Mapping Documents
• Experience with User acceptance testing (UAT) preparation and execution