SUMMARY

• About 10 years of IT experience as an e - commerce Project Manager /Business Analyst in various methodologies and phases of SDLC within the domain of e-commerce.
• Proactive, Analytical and Self-directed project manager/ business analyst with strong technical academic background complemented in business technology solutions in IT industry with expertise.
• Strong knowledge of Content Management Systems for Ecommerce like Magento, Word Press, Open Cart and ATG
• Excellent experience using various SDLC methodologies Such as Agile, Rational Unified Process (RUP), and Waterfall Methodologies.
• Expert in SEO website optimization, Ecommerce Logistics and conducting online marketing campaigns using Microsoft Ad Center, Google Analytics, Facebook and LinkedIn Ads.
• Expertise in different payment gateways for E-commerce project.
• Excellent technical writing skills to create Business Requirements Document (BRD), Functional Requirements Document (FRD), Nonfunctional Requirements Document and Use Cases Specifications.
• Experienced in Test Planning, Test Preparation, Test Issue Resolution and Report Generation to assure that all aspects of a Project are incompliance with the Business Requirements.
• Excellent time management skills achieving project goals within timeline and ability to undertake challenges, responsibilities and work stress in given task.
• Excellent communications, documentation, presentation and people skills in analyzing, understanding and documenting complex business process

TECHNICAL SKILLS

Project Management Tools Methodologies: Agile, RUP, Waterfall, UML, Business Modeling Process Modeling and Data Modeling

Requirement Gathering: Document Analysis, JAD, Interviews, Prototyping, Use Cases, Storyboards, User guidelines

Project Management Tools: IBM Rational Requisite Pro, Rally, JIRA, MS Project, Clear Quest.

Business Modeling and UML: MS Visio

DBMS: MS SQL Server, Oracle, MS Access

Bug Reporting Tools: Quality Center (ALM), JIRA and Clear Quest

Content Management System (CMS): Drupal, Oracle ATG, AEM

Web Analytics: Google Analytics, Google Trends, Omniture, Magento

Operating Systems: Windows, Android, IOS

PROFESSIONAL EXPERIENCE

Confidential, New York, NY

Project Manager / Coordinator

Responsibilities:

• Collaborate with project leadership to define budget, timing, objectives, and stakeholder definition / communication strategy.
• Manage the portfolio of projects and inter-dependencies on SharePoint
• Develop schedules and analyses for the integrated program of CRM 3.0.
• Support the Business and Global Stakeholders and coordinate with external vendor(s) to own schedules / timelines for projects to ensure key milestones are met through O365
• Collaborate with SCRUM teams (e.g. technical team, division representative / business stakeholders, executives, etc.) to create status updates
• Schedule meetings with source system owners and business stakeholders as needed throughout the project lifecycle for all purposes (design, testing, etc.)
• Support project leadership with management of sprints and release planning
• Partner with various vendors to maintain raid log and escalate risks / actions / dependencies / issues
• Manage storage / archiving of all project documentation on the project collaboration site to ensure we are meeting internal and audit requirements
• Lead and assist project leadership with management of schedule, budget, and expenses
• Lead teams with scheduling, coordinating team meetings and aligning next steps and follow-up.

Environment: s: MS Office, Microsoft Office (Excel, PowerPoint, and Project), SharePoint, Agile, Confluence, JIRA and M.S Visio

Confidential, New York, NY

Project Manager / Business Analyst

Responsibilities:

• Define and document application requirements to meet business needs and execute systems solutions to achieve business objectives
• Manage and maintain Agile project groups in order to complete tasks in a timely manner and deliver a high level performance
• Work with business and Global Stakeholders to define a consistent sourcing process and propose solutions to meet their requirements
• Define budgets, timing, objectives, and stakeholder definition / communication strategy.
• Created and managed the functional design for Salesforce implementation with immediate impact
• Develop Google Analytics reporting and analysis for social media websites
• Designed, managed and developed test plan, test cases and scripts with QA team.
• Maintain Raid Log and escalate any issues or risk to stakeholders
• Work with software vendors to schedule and implement software changes.
• Assisted in developing website content, navigation, and merchandising strategy through Ad Sales
• Meets regularly with business stakeholders to provide assistance on marketing and merchandising activities performed in WebSphere Commerce toolset.
• Documented through Salesforce to ensure all events and campaigns published on site for seasonal collection launches, promotions and all online events
• Work well in a global business environment, being able to communicate effectively with business associates across different cultures, time zones and languages
• Assisted with managing and maintaining the online infrastructure, e-commerce platforms and all related technical operations of business
• Created Rich dashboards using Tableau Dashboard and prepared user stories to create compelling dashboards to deliver actionable insights
• Managed team to upgrade corporate website and implement ecommerce functionality within budget and on- schedule and supported the change process to all business owners

Environment: s: MS Office, Balsamiq, Google Analytics, WebSphere, Ad hoc, SEO, O360, Sitecore, Wrike, .Net, ComScore, Oracle, Ad Sales, Salesforce, BABOK, CRM, Tableau, SQL Server, SharePoint

Confidential, New York, NY

Jr Project Manager / Business Analyst

Responsibilities:

• Lead & partner with the business clients, creative teams, development teams
• Data analyst team and engineering team’s in-house or third parties - on digital projects from discovery to launch phase.
• Gathered, wrote and drew functional requirements and technical requirements in Confluence.
• Organize workshops with required parties to map out execution of the projects.
• Created timelines, manage scope of projects, organized documentation and provided frequent and consolidated status of the project to the stakeholders.
• Good in managing multiple vendors simultaneously. (Involves desktop and mobile vendors).
• Documented through Ad Sales in CMS for promotions and for different campaigns.
• Created document to develop SEO strategies, to implement and monitor campaigns, promotions, vouchers and GWP enhancements
• Maintained SEO guidelines and integrity on customer website through Ad Sales
• Responsible for working closely with the data analytical team to insure proper metrics and dimensions are incorporated through Hybris.
• Involved in creating agile development documents, Technical documents and deployment documents with the developers both for desktop and Mobile.
• Ability to troubleshoot issues using tools such as Fiddler, Firebug and reporting bugs in Jira.
• Connected Tableau server to publish dashboard to a central location for portal integration.
• Technical knowledge of Web analytics systems, such as WebTrends and ART
• Assists Web Developers with development and maintenance of web sites and applications using ASP.NET, SQL, HTML, CSS, JavaScript, AJAX, Flash, ActionScript

Environment: s: Agile, Confluence, JIRA, CMS, PHP, HTTP, MS Office, Balsamiq, Omni Confidential, Ad hoc, Ad Sales, SEO, Hybris, ASP.net, HTML, Tableau

Confidential, New York, NY

Business Analyst/Project Coordinator

Responsibilities:

• Serve as a liaison between IT and business end users
• Translate business requirements into functional designs and help IT development staff make associated technical designs to meet business goals
• Ensure applications meet all Company security standards; Work with internal security partners and external vendors to achieve this goal
• Create user groups to share system information, enhancements and system functionality to improve business processes
• Perform hands on technical tasks configuring the applications and working with vendors and business partners to deliver results
• Assist the team with the delivery of ATG Commerce framework, Content Administration, Merchandising, Search and Commerce Service Center applications and GWP
• Collaborate with the application development service provider, hosting service provider and other niche solution providers to ensure that all project goals are met
• Proposed the use of Google Analytics for online marketing with videos to capture a larger audience who love to share on social networks.
• Managed and maintained the online infrastructure, e-commerce platforms and all related technical operations of business through Site Catalyst.
• Conducted JAD sessions with management, SME (Subject matter expert), stakeholders and developing team for critical issues.
• Assisted the Project Manager with project planning, team coordination, communication, and research collaborations.
• Transition the catalog and content support teams from the legacy platform in the ATG catalog platform.
• Used MS project to manage schedules, deadlines and resources and collaborate on the project.
• Stellar experience with Data Analysis and Data Warehousing technologies and techniques, MS SQL Server, MS Access, Cognos BI Platform and report writers

Environment: s: Agile Development, JavaScript, MYSQL 5, Java, HTML 5, MS Excel, Window XP, MS Word, MS Visio, MS Outlook, MS Excel, .NET, SQL Server, Rally, MS Visio (BPMN), UML, MS power point, MS Office, Outlook, Quality Center, AEM

Confidential, Trenton, NJ

Business Analyst

Responsibilities:

• Developed Workflow User Story Board documents that help on boarding of MVC Agency Personnel on the new System.
• Conducted efficient JAD sessions and brain storming sessions and requirement gathering workshops to define the scope that helped keep the project under timelines.
• Identify and develop Use Cases based on payment gateway that cover the Business Requirements on Licensing, registration, Fee and shopping cart.
• Modeled and analyzed Application-using IBM Cognos to extract data analyze it and assemble reports.
• Developed Business Workflow adhering to UML standards and created To-Be Process Flow diagrams in MS-Visio.
• Using iRise - Built interactive wireframes and graphical storyboards using actions, data tables, events, alternate views, styles, templates and masters.
• Documented web based application and home page of NJMVC
• Involved with help desk and production support to interact with NJMVC employees.

Environment: s: MS Visio, MS Office, MS Project, IBM Rational Requisite Pro, IBM Cognos, iRise, Rational Clear Quest, Rational Functional Tester, QTP, MySQL and .net.