SUMMARY

• Over 8+ years of overall professional IT experience with 6+ years in Salesforce.com CRM Application Support, Designing, Development, Testing and Implementation Platform both as Administrator and Developer and 2+ Year of experience on JAVA/J2EE Development. Certified SFDC Developer (DEV 401).
• Experience in Administration, Developing, Configuration, Customization, Development and support on Salesforce.com Platform.
• Ability to setup, customize and deploy to Salesforce.com from the ground up for large user groups, perform hands on customizations using Apex, Visual force, custom reports Salesforce.com Web services API and train sales users.
• Ensure that application development standards, processes, controls, and governance meet security, privacy, and regulatory compliance requirements for E - commerce.
• Experience in development in Demandware/Salesforce Commerce Cloud using Pipeline, ISML, DW Script, HTML5, and CSS3.
• Implemented and develop cartridges for Demandware (example, Registry, OMS, CyberSource, Bazzarvoice.
• Good experience in Developing Business Logic Services Using Custom Objects, Controllers, Visual Force/APEX Classes and APEX Triggers.
• Proficient in Data Migration from Traditional Applications to Salesforce Using Data Loader Utility.
• Strong Experience in creating, managing Applications, Custom Objects, Custom tabs, Fields, Relationships, Page Layouts, Record Types, Validation Rules, Email Templates, Report Types, Workflow Rules, and Approval Process, SOQL, SOSL and Governor Limits.
• Experience on creating Users, Profiles, Permission Sets and Roles.
• Knowledge and experience in Salesforce Lightning.
• Experienced in setting up Environment by enabling My Domain, Decompose the App in Components and build the Lightning App.
• Participated in Salesforce integration and planning strategy along with Architect.
• Experience on integration, integrated Salesforce with different external system, performed both inbound and outbound integration using SOAP as well as REST API.
• Good understanding of cloud computing services and Proficient in dealing with the functionalities related to the Service cloud, Sales Cloud, Commerce Cloud, Community Cloud and Marketing Cloud.
• Experienced in different modules of Salesforce.com: Sales Cloud, Commerce Cloud, App Cloud Application Integration, and Community Cloud.
• Hands on experience in developing and configuring Dashboards, Reports and Report Folders for different user profiles based on the need in the organization.
• Ability to fully leverage the power of Visual Force through custom pages, components, controllers, and sites.
• Advanced knowledge of APEX, including but not limited to scheduling, web services API, triggers, custom controllers, Design Patterns, Dynamic Apex, and Batch Apex.
• Sound Understanding of Data migration using Import wizards, and Data Loader.
• Strong knowledge of Salesforce configuration, data migration, system integration and familiarity with Visualforce (Pages, Components, Controllers) MVC architecture and Apex (Classes, Controllers & Triggers).
• Ability to effectively translate Salesforce data into business understandable metrics using Reports (Matrix, Summary, and Tabular), Analytical Snapshots, and Dash Boards (Static and dynamic).
• Experience working with Force.com IDE and SFDC Sandbox environments.
• Good understanding of Salesforce.com Governor Limits with an ability to optimize code to respect those limits.
• Extensive experience in developing enterprise applications using Java and J2EE technologies such as JSP, Servlets, Struts, Spring, XML, HTML, JavaScript, JDBC and CSS.
• Experience in developing web interfaces for clients both through Force.com Sites and standard web technologies including but not limited to HTML, CSS, XML, and JavaScript.
• Good exposure to RDBMS, SQL and PL/SQL, writing SQL scripts for efficient report generation.
• Detail-oriented energetic team player, motivated with multi-tasking capabilities, problem solver, and hands-on leader with exceptional presentation and client/customer relation skills.
• Experience in business analysis and execution of all steps in the system development lifecycle (SDLC).
• Service Requests and Activities, Opportunities, Quotes and Proposals and Order Management

TECHNICAL SKILLS

Salesforce: Apex Language, Apex Classes, Apex Triggers, SOQL, SOSL, Visual Force (Pages, Components & Controllers), S-Controls, Steelbrick, Apex Web Services, AJAX, Workflow & Approvals, Dashboards, Reports, Analytic Snapshots, Custom Objects, Force.com Eclipse IDE Plug-in.

Salesforce Cloud: Service Cloud, Sales Cloud, Commerce Cloud, Marketing Cloud, Azure, Amazon EC2.

Web Technologies: Lightning, Visualforce, HTML, CSS, JavaScript, AngularJS, WordPress

Demandware: ISML tags, Pipeline development, Pipelet API, Script API, Open Commerce API, Demandware packages

Programming Languages: Java, C, C++, Apex

Tools: Eclipse with Force.com IDE, BI Tools, ETL Tools (Informatica Power Center).

Design Patterns: MVC, SPA (Single Page Application)

Database: Oracle 10g/9i, MS SQL, MS Access, Mongo DB

Project Management Tools: Microsoft Project Plan, JIRA

Load Testing Tools: Load Runner, Jitterbit, Jira Bug Tracking, Scrum, Ant, Jenkins.

Additional Product Knowledge: DocuSign, Conga Composer, Act-on, Pardot CLM (Contract Life Cycle Management)

PROFESSIONAL EXPERIENCE

Confidential, San Antonio, TX

Sr. Salesforce Developer

Responsibility:

• Design leading ecommerce solutions that support industry leading best practices in technology, features, performance and scalability.
• Develop new and promotional web module through SDLC in Demandware, an MVC Framework using ISML, Pipeline, Demandware Script, Angular and bootstrap.
• Worked on Work Flow Rules, Validation Rules, and Visual Flows to combine different flows on various Objects.
• Created Custom Objects, Custom Fields, Formula fields, Master-Detail and Look up fields for various requirements from Business.
• Authored front and back-end solutions utilizing Apex Controllers, Extensions, Visualforce pages, UI stack and Declarative Tools.
• Created Custom Lightning Events and registered respective Listeners and handlers to work with functionality of client’s requirement.
• Worked on JavaScript for Client-side controller and helper controller, CSS, JSON in Lightning Framework.
• Worked on Lightning components, Event registration, handlers and apex classes for performing logic in the actions.
• Used Salesforce Lightning Inspector to debug the lightning components during the development process.
• Created Apex methods for the lightning controller and helper methods to perform DML operations on the case records.
• Registered to events like listeners to handle Lightning events and Developed Events to interact with Salesforce1Application.
• Provided User Access and Field Level Security according to the Business Requirements. Created Master-Detail Relationships, Look Ups for Account and Project Objects.
• Worked on Case Assignment Rules, Email-to-Case and Queues to activate emails for Security Queue.
• With marketing cloud architect and maintained continuous integration and delivery pipelines.
• Prepared and maintains engineering documentation pertaining to marketing cloud architecture and systems operations.
• Occasionally conducted weekly JAD sessions and interviews with SMEs, senior management and IT teams to track and document action items, TBDs status, conflicts and risk related issues.
• Worked on Visio to develop Business Process models and flows. Used Visio throughout the project as a documentation tool/ approach.
• Sole commercial responsibility for Celerity’s Salesforce Marketing Cloud and Apteco partnerships
• Customized Salesforce page layouts, record types, list views and queues.
• Analyzed the requirements from Business and worked on the technical specifications for each requirement.
• I have experienced with Steelbrick CPQ to Speed Deal Cycles & Close More Deals with CPQ and also Manage Your CPQ Process with Max.
• Worked on Agreement creation, Amendments and Renewal in Salesforce using Apttus CLM Suite.
• Worked on the Error files and resolved by deactivating few Validation Rules and Process Builder and performed Data Load with 100% success ratio.

Environment: Salesforce.com, Force.com, VisualForce, Demandware, Lightning, Apex, Data Loader, Import Wizard, Triggers, Components and Controllers, Data Loader, Workflow and Validation Rules, Reports and Report Types, Custom Objects, Tabs, Email Services, Security Controls, HTML, JavaScript, Eclipse IDE Plug-in, API, Sales cloud, Security Controls, Sandbox data loading.

Confidential

Sr. Salesforce Developer

Responsibility:

• Analyzed the legacy systems and interacted with the Non Profit org's representative to gather requirements for the Salesforce implementation project.
• Mapped data from the access databases and spreadsheets to the Salesforce Non Profit Success Pack model.
• Created custom objects, fields, formulas, validation rules, record types to customize the instance to satisfy the org's requirements.
• Utilizing Marketing Cloud to send business critical communications.
• Developed Business Logic using custom Visualforce Pages, Controllers, Apex Classes and Triggers
• Manipulate HTML code in Marketing Cloud templates to ensure all links are updated and correct.
• Experience with data migration and updates through the tool App Exchange Data Loader in Salesforce.com and Salesforce Lightening.
• Performed data cleansing activities to fix the data inconsistency issues using excel formulas.
• Created reports to showcase Membership renewal dates, Quarterly statistics, and Donation pipeline.
• Configured Salesforce1 mobile app; created compact layouts and global actions for the office representatives to quickly add/view donor data.

Environment: Saleforce.com platform, Apex, Visual Force, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Sales cloud, Security Controls, Sandbox data loading, Data Loader, SQL and Eclipse IDE Plug-in.

Confidential, Houston, TX

Salesforce Developer

Responsibility:

• Developed Salesforce.com application as per business requirements.
• Created custom Objects, Fields, Tabs, Page Layouts, Record Types, Users, Profiles, and Roles.
• Worked on data cleanliness and accuracy by adding Custom Validation Rules, and Formulas.
• Created Workflow Rules, Approval Processes, Email Templates, and Assignment Rules.
• Generated Reports and Dashboards based on the user requirements.
• Responsible for designing, implementing and maintaining site-wide UI modules based on MVC architecture.
• Deployed the components from Sandbox to Production Environment using Change Sets.
• Developed Business Logic using custom Visualforce Pages, Controllers, Apex Classes and Triggers.
• Worked on the contract management, Apttus batch updates, Quote management, Approval Management.
• Site preferences, custom objects/attributes creation and scheduling jobs in Demandware.
• Scheduled the Apex Classes to send email alerts on daily/weekly basis.
• Developed and Publish Web Services (SOAP & REST) for external systems to integrate with Salesforce.
• Created SteelBrick CPQ Reports and Dashboards to track Opportunity pipeline/Stages for Management visibility.
• Participated in JAD sessions to understand the technical specifications with the development team.
• Develop solution proposals for cloud services opportunities from identifying customers, proposal generation and delivery.
• Create snapshot/backup of critical VMs in Azure cloud using Backup Vaults.
• Prepared test data to validate ETL rules wherever necessary.
• Provided Production Support for CRM system developed on Salesforce.com platform.
• Worked on Informatica PowerCenter Designer, Workflow Manager, Workflow Monitor and Repository Manager.
• Export data in the form of Excel spreadsheets using Apex Data Loader.

Environment: SaleForce.com platform, Visualforce (Pages, Component & Controllers), Demandware, Apex Language, Data Loader, HTML, Java Script, APPTUS, Eclipse IDE, Subversion.

Confidential, Irvine, CA

Salesforce Business Analyst

Responsibility:

• Created User roles, Profiles to set access for applications that includes field level securities on Custom fields.
• Developed various Batch Apex classes and scheduled those using Apex Schedulable classes on hourly basis.
• Deploying all the VF pages, Objects and Classes through GIT (Version Control) from personal sandbox, Dev-Integration till Test environment and Stage.
• Participated in JAD sessions to understand the technical specifications with the development team.
• Created Process builder that causes a record to match the criteria that automatically triggers the action group.
• Unit tested ETL loads and compared data against Source and Target tables.
• Worked exclusively on Visual Flows to automatically transfer the data when the user role changes.
• Integrate of Application with Salesforce.com with using SOAP, REST web services API.
• Implemented standard salesforce out of box functionality to avoid custom pages based on client needs.
• Developed various Formula fields, Master-Detail, Lookup relationships, Tabs, validation rules.
• Supported the data migration activities for migrating the data from various business sources with the support of Salesforce CRM.

Environment: SFDC, Apex, Data Loader, Force.com, Import Wizard, Eclipse IDE, Controllers, Visual Force Pages, XML, Triggers, API.

Confidential, Santa Clara, CA

Salesforce Administrator/Developer

Responsibility:

• Worked as enhancement team member and performed the roles of Salesforce.com Administrator and Developer in the organization.
• Worked on various Salesforce.com Standard Objects including Accounts, Contacts, Reports, Dashboards, Events and Tasks.
• Developed various Apex classes, Controller classes and Apex Triggers for various functional needs in the application.
• Created various Profiles, Roles, Page Layouts and Configured the permissions based on the organization hierarchy requirements.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response for automating business logic.
• Implemented Pick lists, Dependent Pick lists, lookups, Master detail relationships, validation and formula fields to the custom objects.
• Created web-to-lead, web-to-case to support online lead capture, and designed various types of Email templates for auto response to customers.
• Tested various ETL transformation rules based on log files, data movement and with help of SQL.
• Worked with SOQL&SOSL queries with Governor Limitations to store and download the data from Salesforce.com platform database.
• Implemented Salesforce.com web services client using Sales force web services API, Java, XML and partner WSDL.

Environment: Salesforce.com, Force.com Sandbox, Controllers, Ajax, Visual Force Pages, Data Loader, Workflows, Triggers, Security Controls.

Confidential, Jersey City

Salesforce Administrator

Responsibility:

• Collaborated in requirement gathering, business analysis, for salesforce.com implementation.
• Successfully developed the program plan within the estimated time, effort and quality goals.
• Participated on translating and documentation of business requirements into functional requirements.
• Customized Company Profile, Security & Access Controls and Communication Templates as per the organization requirements.
• Added, configured workflow rules, time triggered workflows, email templates resulting into effective web to lead communication with customers.
• Developed cloud computing application using Force.com, Visual force and Apex Languages.
• Implemented Salesforce.com web services client using Sales force web services API, Java, XML and partner WSDL.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.

Environment: Saleforce.com platform, Apex Language, Visual Force Pages, Visual Force Components & Controllers, HTML, Java Script, Custom Objects & Tabs, SOAP API, REST API.

Confidential

Java/UI Developer

Responsibility:

• Designed the front-end applications, user interactive (UI) web pages with dynamic and browser compatible features using HTML, XHTML, DHTML, CSS, JavaScript, jQuery.
• Developed questionnaires template using HTML input types.
• Used CSS media types to make the website responsive and mobile first.
• Designed dynamic client-side JavaScript codes and jQuery to build web forms, page navigation and form validation.
• Used jQuery to get the Client-side elements effect Hide, Show, Event-Handling and DOM manipulation.
• Built Dynamic jQuery progress bar to inform user the questionnaire completion progress.
• Optimized the page loading performance by Minification and code structure adjustment.
• Used AJAX to send questionnaire result to back-end server.
• Used SVN as version control tool.

Environment: Java, Struts1.1, JDBC, Multi-threading, Servlets, JSP, Java Beans, JavaScript, Web Services, JUnit, Ant 1.7.0, Web sphere 7.0, Eclipse, Chef, Testing, Ajax, Maven, XML, Oracle, Tomcat, Windows.