SUMMARY

• A top - notch senior business analyst/consultant with more than 7 years of experience in project/program management and software development related to solid understanding of business process analysis in the retail and e-commerce industry, with major focus on the merchandising and pricing line of the business.
• Engaged on premier projects ranging upto a budget of $15 million consisting of varying number of end users.
• Experienced with working in geographically distributed teams.
• Maintained relationships with clients to identify prioritize and document business requirements.
• Oversaw design, development, and implementation of software and hardware solutions, systems, or products provided via third party solution providers.
• Developed UML diagrams such as Use Cases, Activity Diagrams, Business Process Flow Diagram, Data Flow diagrams for requirements elicitation and validation.
• Proficient in writing SQL queries for retrieval and analysis of data from various databases.
• Provided leadership within the requirements and testing discipline; managed scope, integrity, dependency, quality of requirements/testing along with delivering timely solutions.
• Guided business sponsors to select reasonable solution alternatives according to the given time, budget, and technology constraints.
• Experience with data analytics projects, not only as a data analyst but thoroughly understanding the impact of the business processes on data.
• Expert user and trainer of various software development lifecycle (SDLC) methodologies/tools (Agile, Scrum, Waterfall, MS Project, MS PowerPoint, MS Visio, MS SharePoint and Computer Aided Software Engineering (CASE) tools)
• Strong understanding of metadata management, business semantics, reference data, Online Distribution Database (ODD), logical data modeling and analysis.
• Knowledge of data governance and data analytical tools.
• Active liaison between cross-functional teams, stakeholders, vendors and offshore teams involved in the project.
• Experienced with Rational Unified Process (RUP) and proficient in using Unified Modeling Language UML in behavioral, structural and architectural modeling.
• Exposed to testing methods such as Regression, Performance, Load, Functionality, Smoke, and Usability Testing for web and Client/Server application.
• Conducted several interviews, workshops, Joint Application Development (JAD), requirement elicitation and brainstorming sessions with end-users, clients and stakeholders.
• Extensive experience working collaboratively with Development and Quality Assurance teams during ApplicationTest Life Cycle and several User Acceptance Testing (UAT).
• Skilled in researching for transitioning to new technologies by performing feasibility study, GAP analysis and use of Requirement Traceability Matrix (RTM) to evaluate legacy systems from 'AS IS' to the 'TO BE' state.
• Experience with data analytics projects not just as a data analyst but thorough understanding of the impact of the business process on data.
• Sharp at streamlining projects, thinking out of the box and effectively reorganizing tasks for priorities based on resources.
• Hands on knowledge and experience on Training & Mentoring, Managing Diversity, Organizational Development, Leadership, Change Management, Crisis Management and Conflict Resolution.
• Gained experience on supply chain management of projects.
• Efficient in coordinating integration projects and third party vendor tools.
• Trained to coordinate Organization Change management for the stakeholders and end users.
• Team player, self-starter, intuitive, meticulous multi-tasker, efficient in high pressure/fast paced/time bound projects with excellent communication and presentation skills, performing very well under pressure and meeting deadlines.
• Strong work ethics, takingownershipof all duties and responsibilities and efficienttime management skills.
• Acquired knowledge on E-Commerce and the POS system.
• Provided technical leadership for ecommerce solutions; full life cycle from assessment, estimations, discovery, design, conversions, SEO strategy and technical implementation on multiple technology platforms - Hybris.
• Well-developed business and supply chain understanding attained through diverse assignments in logistics, sales, and business analysis at both staff and manufacturing locations.

TECHNICAL SKILLS

Requirement Management Tools: Rational Requisite Pro, Rational DOORS, MS Word

Change Management Tools: Rational ClearQuest, JIRA, HP Quality Center

Office Tools: MS Visio, MS Project, MS Excel, MS SharePoint, MS PowerPoint

Database: SQL Server, Oracle, IBM DB2, Access, FlexCube

Modeling Tools: MS Visio, MS Project, Rational Rose, Grapholite, Balsamiq

Other: PuTTY, WinSCP, HYBRIS, ATG

Languages: C/C++, Java

PROFESSIONAL EXPERIENCE

Business Analyst

Confidential - Atlanta, GA

Responsibilities:

• Coordinated participation and sign-off of various business partners and customers.
• Involved in the analysis of the existing credit card processing system and mapping phase according to the functionality and data conversion procedure.
• Designed Use Cases and other Process Flow Models using Visio and Rational Rose.
• Studied requirements for re-engineeringof processes.
• Performed GAP Analysis to check compatibility of the existing system infrastructure with the new business requirements.
• Followed RUP methodologies during the course of the project.
• Created Data Stage jobs to extract, transform and load data into data warehouses from various sources like relational databases, application systems, temp tables, flat files etc.
• Designed and developed use cases, activity diagrams, and sequence diagrams using UML.
• Used DataStage Designer to develop processes for extracting, cleansing, transforming, integrating and loading data into data warehouse.
• Conducted Joint Application Development (JAD) sessions with IT Groups and Conflict Management with Project team members.
• Developed, maintained and published project plans & scheduled project deliverables using Niku/Clarity resource database as well as MS Project.
• Involved in the modeling and development of Reporting Data Warehousing System.
• Accumulated system requirements from various departments through surveys and interviews.
• Involved in prioritizing defects and writing business requirements to resolve them.
• Conducted JAD sessions with management, SMEs, vendors, users and other stakeholders for open and pending issues.
• Involved in mentoring specific projects in application of the new SDLC on the Agile Unified Process, especially from the project management, requirements and architecture perspective.
• Created technical design documentation for the data models, data flow control process and metadata management.
• Worked on exporting data using Teradata.
• Wrote detailed specifications for various reports that were generated using Cognos.
• Analyzed collected data and process maps to determine the root cause and to identify opportunities.
• Planned and defined system requirements to Wire Frame with Use Case, Use Case Scenarios and Use Case Narratives using the UML (Unified Modeling Language) methodologies.
• Created business requirement documents, integrated the requirements, and underlying platform functionality.
• Interfaced between new product builders and system platform builders.
• Involved with all phases of Software Development Life Cycle (SDLC) methodologies throughout the project.
• Involved in the creation of new E-Commerce Products (Arrival Notices and Customized Reporting).
• Used SDLC (System Development Life Cycle) methodologies like RUP and waterfall.

Environment: RUP, UAT, GAD (Gap Analysis Document), Niku/Clarity, MS Visio, Java, J2EE, Agile, .NET, ASP.NET, SQL Server, Windows 2000 Advanced Server, UNIX / Oracle Platform, Web Form, Cognos, VLOOKUP.

Business Analyst

Confidential - Richfield, MN

Responsibilities:

• Responsible for requirements development and requirements management in accordance to SDLC practices.
• Worked towards standardizing QA Documentation - Test-Case design, Test Plan, Test Execution Report & daily status reporting documents.
• Used the Agile Methodology and Waterfall Methodology as part of the various phases of the SDLC
• Assisted in brainstorming and troubleshooting post implementation issues.
• Participated in daily scrum meetings to answer specific questions.
• Facilitated discussions that leads to the build versus buy decision.
• Responsible for creating functional specification document for PAS.
• Facilitated UAT with the Business users.
• Developed UAT test cases and reviewed the same with the Business users.
• Created User Manual for the newly developed system PAS.
• Assisted the Project Manager in setting project expectations, in evaluating the impact of changes on the application.
• Trained the project team and the business team on TFS.

Environment: Windows 7/XP, Excel, Visio, PowerPoint, MS Word, Oracle, Microsoft Team Foundation Server.

Business Analyst

Confidential - Atlanta, GA

Responsibilities:

• Identified Test requirements from specifications, map test case requirements and design test coverage plan.
• Created and built out Automated Test frameworks.
• Collaborated with developers and architects to draft test plans and Test cases.
• Defined, developed and implemented effective test plans and cases.
• Designed, developed and automated test cases for complex web-scale applications.
• Interacted with Developers and System Analysts to understand the severity of the defects and assigned priorities accordingly to resolve the bugs.
• Involved in Smoke, Integration, Regression, System, End-to-End & Black box testing.
• Used HP ALM for test planning, bug tracking and reporting.
• Used HP ALM for updating the Test Status.
• Developed and executed SQL joins to validate data results in Web-Services and Front end with Database.
• Involved in using UFT for Regression testing.
• Utilized Dictionary object in UFT.
• Analyzed data table and read the values based on the functional requirement in UFT.
• Involved in Generating and running automation test scripts using UFT.
• Created Shared object repository for the entire test set to test most of the Web modules in UFT.
• Involved in performing UAT (User Acceptance Testing).
• Performed independently and as part of a cross-functional, team in a fast paced environment.
• Worked alongside development teams to verify application functionality, usability and scalability
• Created all production change request documents for changes for which they are the QA sign-off.

Environment: RUP, UAT, GAD (Gap Analysis Document), Niku/Clarity, MS Visio, Java, J2EE, Agile, .NET, ASP.NET, SQL Server, Windows 2000 Advanced Server, UNIX / Oracle Platform, Web Form, Cognos, VLOOKUP.

Business Analyst/Project Manager

Confidential - Atlanta, GA

Responsibilities:

• Pursued different phases in the Software Development Life Cycle.
• Prepared BRDs and FRDs to freeze business requirements and provide deliverables.
• Provided KT/KS sessions on all projects to internal team as well as external Polaris Team.
• Communicated with business users and technical teams to build applications based on the business requirements.
• Developed and drove continuous improvement initiatives in Booking, Frequent Flyer, Delta Sky Club, Delta Reservations and Airport Services.
• Provided timely low-cost and mid-cost estimates to the business for various projects
• Worked with different teams like Travel Port, Tuxedo, SOA, ACS, Reservations, etc to discuss different projects.
• Conducted JAD sessions and worked together with the project managers across most departments to discuss Project Requirements.
• Worked on in-depth analysis of projects on Mobile App and Mobile Web.
• Designed and prepared weekly reports for Senior PM including Status on updates of project, product and clients.
• Conducted and participated in brainstorming sessions to find solutions, and identifying assumptions, constraints, risk and issues.
• Designed and developed Use Cases and Business Process Models to detailed level appropriate for technical analysis and system design.
• Participated in designing the UI and web analytics to assess and monitor the activity on the website.
• Recommended additional security steps and some system changes that help to eliminate identified risks or gaps.
• Provided regular verbal and written status reports to IT management and business community; published meeting and maintained project plans.
• Provided valuable suggestions to the business for enhancement of the website and business model.
• Worked with a team to design the workflows and the wire frames and Mockups for the whole process from searching for a product to checkout, payment and delivery.
• Performed Unit Testing and UATs for various projects.
• Recommended important additions or changes to projects that resulted in cost saving and increase in revenue for the company.
• Worked with the QA team to test the website and reviewed their notes.
• Worked with the technical team to implement the application and published the site on the net.

Environment: MS Outlook and Communicator, RUP/UML, MS Visual Studio 2003, Java, VB 6.0, HTML, XML, SQL Server, MS Power Point, MS Office. Share Point.