SUMMARY

• Lead Business Analyst with over 8+ years of experience in Banking, IT & Manufacturing industry
• Experience in coordinating with business and IT across all phases of software development life cycle
• In - depth knowledge of Software Development Life Cycle (SDLC) methodologies like Waterfall & Rational Unified Process (RUP), Agile
• Expertise in gathering, analyzing and documenting business requirements and developing Business Requirement Documents and Functional Requirement Specifications
• Expertise in writing and implementing Test scenarios, Test cases, System testing, Regression testing, User Acceptance testing and maintaining Traceability Matrices for baseline documents
• Conducting JAD sessions
• Documenting functional and non-functional requirements
• Creating application prototypes and screen mock-ups
• Creating graphical representations of complex business processes
• Experience in using VISIO, MS office
• Effective communication and strong IT skills
• Productive and efficient work habits without supervision, self-motivator with high energy

TECHNICAL SKILLS

Methodologies: UML, SDLC, Waterfall, Agile

Documentation Tools: MS Visio, MS Word, MS Excel (Vlookup, Pivot Table, Functions), MS PowerPoint

Snipping Tool: JIRA

Project Management: Microsoft Project, Microsoft Office Suite, Webex, Discovery, PPRT

PROFESSIONAL EXPERIENCE

Confidential, Charlotte, North Carolina

Sr. Business Analyst

Responsibilities:

• SEI Trust 3000 to SEI Wealth Platform (SWP) Migration
• Lead requirements management session, data mapping between SEI and SWP with derivation logic, development of the overall Trust Operations strategy, which includes what tools and methodologies should be utilized to manage contractual obligations, and optimize the business results with the vendors that we work with on a regular basis
• Liaison between TIAA-CREF and the vendor, communicating issues/trends, and facilitating meetings and engaging the appropriate parties to discuss any organizational impacts
• Leading the future SWP Operating Support Model (with input from stakeholders), including transitional support during the various phases of the SWP effort
• Plan, conduct, and manage the analysis of complex business issues to be solved with process changes and information systems
• Business Process and Impact Analysis
• Business requirements gathering and definition in various formats including joint collaboration sessions with business and IT, targeted Q&A sessions with multiple Subject Matter Experts, and one-on-one user interviews in order to provide solutions that meet business and user needs
• Experience working on Scrum teams in translating Epics\high level requirements into actionable, groomed user stories (including Given, When, Then criteria)
• Analyse business partner operations to understand their strengths / weaknesses and determine opportunities to improve / automate processes and functions.
• Hosting daily meetings with the business to review the list and update status
• Assisting development teams with clarifications around design

Confidential, Charlotte, North Carolina

Lead Business Analyst

Responsibilities:

• System of Records Standardization / Service Asset and Configuration Management (Midrange Server and Database SOR)
• Analyzing business processes, products and operations to create detailed business requirements for System of Records project under agile environment
• Creating BRD based on multiple requirement gathering sessions with Executive stakeholders, CTO’s and Work stream advocates from process and technical perspective
• Communicates these requirements to the development team for the design and implementation of business solutions
• Provides input to the development of formal business cases when enterprise-wide business solutions are proposed
• Identifying and documenting current state and target state architecture along with solutions architect inputs
• Documenting High Level and Low Level Design documents with inputs from Solutions Architect(s), Data Architect(s) and Engineering teams
• Creating process level workflows, procedure guides and work instructions in alignment with ITSM framework
• Contributing to identification of low level target state standardized global process for end to end lifecycle of Midrange Server and Database (Forecast and Budgeting, Service Request Management, Physical and Virtual - Install, Add, Move, Change, Decommission)
• TAR management across work streams
• Managing high level design stories via JIRA
• Participating in process redesigning activities
• Documents all problems and work to resolve defects, reports progress on problem resolution to management
• Adhoc reporting as required by management
• Scheduling lead preparation sessions (e.g: setting meeting agenda, identifying participants etc)
• Documenting meeting minutes and action item
• Following up with responsible party to get closure on action items
• Creating test cases and test scripts for UAT and SIT testing
• Creating training and communications plan and documents
• Create and supporting wiki for entire program
• Continuous Improvement
• Contributes to continuous improvement and promotes leverage of successful processes from across Technology Infrastructure group
• Proactively supports knowledge sharing within the team and across Technology
• Regularly holds information sharing sessions

Confidential, Fort Mill, South Carolina

Lead Business Analyst

Responsibilities:

• Recruitment Process Outsourcing
• Lead functional analyst to gather client requirement Peoplefluent configuration
• Liasoning with vendors, senior management and end users at various levels to gather requirements and communicate change management
• Deployment based in agile environment
• Creating BRDS and FRDS
• Ensuring system configuration to meet requirements based on EEO, AAP and compliances
• Designing reports to pull data in format which aids decision making process for senior management
• Providing system analysis and recommendation of best approach to optimize efficiency and business needs
• Creating test cases for UAT
• Supporting the go live program
• Benchmarking exercise to revamp career page
• Learning Management Systems
• Lead functional analyst for system configuration of Skillport LMS
• Identifying relevant fields and configuring them with objective of meeting audit requirements and tracking of learning programs
• Creating process to centralize user modification activity for employees and contractors
• Creating process for training needs assessment from top management for accountability purpose
• Configuration and implementation of Advance Compliance Module in LMS
• Supporting end users and senior management for change management and improvements in the system

Confidential

Senior Business Analyst

Responsibilities:

• Change Management and Organizational Development through the HRIS profile by designing efficient HR processes & digitizing them for achieving operational excellence.
• Project Development Planning - Identifying the stakeholders and understanding the pain areas in the current process
• Roll out and deploy IT systems using Agile methodology
• Process Study, Re-engineering & Documentation
• Cost-benefit analysis for system development - Studied the impact of the new process
• System Designing & Requirement Documentation
• System Development with close liaison with IT development Team and UAT
• System Presentations to Top management / Key stakeholders, User Manual Formulation and System launch - Part of the communication planning
• End-user Support & Periodic audits for system improvements - Feedback/Surveys
• Periodic analytics to understand the gaps and improving policies/process
• Involved in Systems Development and Maintenance of the following processes (end to end): in depth knowledge of HR processes across functions
• Internal Selections
• External Selections (Employment Portal / Career Website / Referrals / Consultants)
• Offer Processing & On boarding (Remuneration Benchmarking / Employee Reference Check / Employee Interaction)
• Supporting divisional HR for all CII Business related initiatives
• Creating FAQ and online portal for intra division exchange of CII information
• Managing KM portal for corporate HR employees which includes accessible database of all HR related SOP’s, articles and flow charts
• Providing support to End users for 10,000 employees Pan India
• Single point of contact for Divisional Personnel Heads / Branch Commercial Managers
• Ability to handle multiple priorities effectively and efficiently
• Presenting process / system changes before the Top Management

Confidential

Senior Systems Engineer

Responsibilities:

• Worked for British Telecom project under ITSM domain involving Business objects Enterprise XI R2, HPOV service Desk 4.5/5.1 based on ITIL standards
• Published a Book of Knowledge on “Performance Tuning in Business Objects XI R2” in Confidential Knowledge Repository
• Received “Spot Award” for consistent hard work and RFT (Right First Time) approach in implementation of all MIR request in Business objects
• Received several appreciations via emails/cards and recommendation (LinkedIn) from clients and managers
• Mentored a team of 4 members in terms of knowledge sharing and performance appraisal
• Arranged Knowledge Management sessions for a team of 45 members
• Arranged online quiz for ITSM domain and took up knowledge sharing session on Business Objects Enterprise XI R2
• Introduced new process for MIR request, to reduce implementation time, enhance reliability and efficiency