SUMMARY:

• Implemented multiple full Life cycle salesforce.com implementations
• Implemented Major Salesforce Integration Projects as a Lead BSA
• Well versed in administration, configuration, implementation and support with Salesforce.com platform
• Implemented Major New Application Roll out projects as a Lead BSA
• Experienced in using apex classes, controllers triggers, web services, visual force pages, components, tabs, custom objects, reports, and dashboards
• Experience in working with salesforce.com sandbox and production environments.
• Experience in working with eclipse IDE Force.com plug-in environments
• Well versed in business process analysis, requirements gathering, horizontal business processes and methodologies
• Experience with CRM to back office integration, CRM customizations specific to Salesforce.com
• Strong communication and inter-personal skills with ability to work well in a dynamic team environment
• Experience with Agile Scrum and Project Management Techniques.
• Experience with Building and executing UAT end to end Scenario's.

Technical Proficiency:

• Sales force Technologies Apex Language
• SOQL, SOSL, Apex Trigger
• Apex Classes Web Services
• Visual Force Pages, Components Controllers
• Force.com Apex Explorer
• AJAX Workflow, Approvals, Dashboards Reports
• Analytic Snapshots Custom Objects,
• Force.com Eclipse IDE Plug-ins
• XML Web Technologies
• WSDL Web Services

Key Competencies Skills:

• Business Analysis
• Agile Management

• Supporting Strategy Rollout
• Reporting
• UAT Testing
• Business modeling
• Data Migration Mapping
• SFDC Advance admin

WORK EXPERIENCE:

Confidential

Sr. Business Systems Analyst

• Develop quality standards and process improvement initiatives through the use of measurements, accountability, and analysis in order to achieve best practices.
• Prepare complex financial analysis, budgeting, forecasting, and reporting using Salesforce.com application
• Document and maintain operational policies and procedures and collaborate with sales, marketing, support, operations, IT and Finance.
• Lead the testing group of 4 testers
• Have written test cases and executed the test cases to complete the end to end testing of the desired application.
• Lead the implementation of different AppExchange Technologies and develop sustainable, repeatable and quantifiable business process improvements.
• Analyze and measure the effectiveness of existing business processes and establish benchmark data.
• Providing financial and business support for management teams.
• Prepare forecast financial/operation reporting package for management teams and stake holders.
• Prepare presentation that measure financial/operational effectiveness of business operations and management actions.
• Collect performance data to identify trends and areas for improvement, analyze new business requirements and identify and recommend the most effective approach and resolution to issues
• Provide users access based on the organization hierarchy requirements.
• Developed a working Solution and implemented for complete quote to Contract process including e signatures in Salesforce.
• Lead BSA for to major Salesforce Integrations.
• Lead BSA in rolling out SAP for a specific region as a finance system.

Confidential

Business Analyst

• Created various profiles and configured the permissions based on the organizational hierarchy requirements.
• Completed a Project for NIMSOFT Inc. Currently CA INC Technologies as a Consultant
• Customized tabs for different business user groups and business centers.
• Created workflows for automated lead routing lead escalation, alerts and custom coaching plans.
• Developed apex classes triggers and linked them to manage the workflows developed in the system.
• Developed various custom reports and deployed them for different business user levels.
• Provided the training to the internal business users to use the application and develop their own custom reports.
• Performed the role of support engineer for the internal users and helped them in getting used to the application, generated reports and save them for the further access to the users.
• Supported the data migration activities for migration of data from various business sources with the support of salesforce.com.

Confidential

Systems Analyst

• Create various profiles and configured the permissions based on the organizational hierarchy requirements.
• Created the workflows and for automated lead routing lead escalation, alerts and custom coaching plans.
• Developed Apex Classes Triggers and linked them to manage the workflows developed in the system.
• Developed Visual Force pages to manage sales plan call sheets within Salesforce, capturing prep data and call activity.
• Developed various Custom Reports and deployed them for different business user levels.
• Provided the training to the internal business users to use the application and develop their own custom reports.
• Performed the role of support engineer for the internal users and helped them in getting used to the application, generated reports and save them for the further access to the users.
• Supported the data migration activities for migration the data from various business sources with the support of salesforce.com.

Confidential

Business Systems Analyst

• Worked with team throughout the planning and implementation of releases, including scheduling IRs, CRs and Streams.
• Responsible for researching, planning, installing, configuring, optimizing, testing deploying SFDC reports and dashboards for a user community of approximately 1900 .. sales activity, territory management, license usage, customer assessment
• Responsible for building sophisticated reports using APEX triggers and logic.
• Coordinated work assignments with developers and Administrators throughout the product development life cycle.
• Evaluated AppExchange software for technical and business solutions.
• Responsible for researching, planning, installing, configuring, optimizing, testing deploying application software.
• Worked with Systems Engineer and Architects in prototyping SFDC configurations
• Created UI for new application and App Exchange Packages for different Applications on Salesforce.com
• Customer Balance Report with Multi-Currency support.

Confidential

Salesforce Analyst

• Implemented and customized the following objects: Contacts, Accounts, Leads including Web-to-Lead form , Opportunities, Campaigns, Documents, Reports including Dashboards/KPIs , Products, Cases, and Solutions
• Managed and participated in all phases of the project, including Project Plans, Documentation, and Configuration.
• Road Map: Gathered understanding and documented the current CRM environment and the potential for full utilization of the Salesforce.com platform
• Scope: Worked with the business groups to gather high-level functional requirements and determined which modules/apps we were going to use in SFDC and which data we would migrate into the system
• Design: Helped the users to visualize and define the layout, custom fields, and reports using Conference Room Pilots.
• Configuration/Development: Managed and participated with a 3 person team to implement the documented requirements and reports, assisting in all configuration activities
• Testing and Rollout to Production

Confidential

Database Analyst

• Upgraded SQL SERVER 2000 instances and databases to SQL Server 2005 release using Database Upgrade Advisor Report
• Configured SQL Server instances and databases using SQL Management Studio, SQL Server Configuration manager
• Setup SQL Server standalone database using log shipping for high availability.
• Set up and supported replication between production and reporting databases using transaction replication
• Create and maintain databases after logical and physical database design.
• Create database objects including tables, triggers, views, stored procedures, and indexes.
• Managed SQL Server security using mixed mode authentication, server and database roles, permissions and credentials.
• Performed optimization of SQL queries using SQL profiler and Database Tuning Advisor.
• Maintenance of clustered and non-clustered indexes.