SUMMARY

• Hands - on Business Analyst and Quality Analyst focused on client engagement.
• More than 5+ years of experience ranging from client relationship management to complex business process analysis.
• Additional 2 years of experience in professional development orientated roles.
• Capable of managing large scale projects, managing different accounts simultaneously while delivering on-time product releases.
• Extensive background in finance, business analysis and different project management methodologies (waterfall and agile) and have experience working in mortgage, retail, cable, banking and education domain.
• Business process analysis and the development of detailed documentation for multiple uses and audiences
• Web application testing, technical analysis, and design; understanding of the HTTP protocol and web development tools
• Extensive experience in Requirement analysis, Business Modeling, and Use Case development using UML methodology.
• Extensive experience in gathering system requirements, defining business processes, UML modeling, sequence diagram and activity diagram.
• Facilitated JAD sessions with business owners, IT team & Users to drive out detailed business requirements, experienced in Systems Testing, Integration Testing, and Software Quality Standards, Training, Documentation and implementation in a business environment.
• Strong understanding of Software Development Life Cycle (SDLC), including good knowledge of RUP methodology.
• Experience in developing project plans, identifying documents, and validating requirements and reengineering process.
• Capability to quickly learn new business models, systems, and technologies through persistence, and usage of books, online materials, and collaboration
• Excellent SQL knowledge, execution plan analysis, and database design; experience in Data Warehousing, data analysis, data mining, data mapping, SQL queries, and Data Modeling (Conceptual, Logical, & Physical), ETL.
• Design, analysis, and support of both real-time and ETL-based system integrations
• Use of MS Visio to create workflow diagrams to depict business processes, application logic, and current model vs. future model depictions
• Basic programming experience (JAVA) and ability to understand and read codes.
• Front end validation experience using HTML and CSS
• Hands - on testing experience: Functional testing, manual testing, regression testing, smoke testing and automation testing
• Experience in executing testing in different Web Browsers and mobile applications.
• Experienced in validations, recreating errors and provide support to programmers to correct defects in the system. Facilitated UAT with the stakeholders and the business users.
• Versatile team player with excellent communication and interpersonal skills. Exceptional ability to quickly master new concepts and technologies.

PROFESSIONAL EXPERIENCE

Confidential

BUSINESS INTILLIGENCE ANALYST

Responsibilities:

• Run weekly, monthly Business Intelligence Reports in SQL and massage it in Microsoft Excel
• Act as a product owner/SME for Credit Compliance Reports
• Enhance report query and stored procedures to ensure true values are captured in the reports
• Collaborate with different IT teams: ETL, Support, Micro strategy to ensure proper DB migrations. Work with the business to look for areas of improvements in the reports.
• Troubleshoot in Micro strategy to ensure new reports replicate the legacy reporting; Run different views and analyze data in dashboard to find discrepancies among different reports.
• Produce technical documentation and go through review for final sign off from Business owners
• Provide assistance and training to management in educating about metrics in reports and dashboards
• Create Source to Target Mapping Documents to identify GAPs. Performed GAP analysis in the requirements and the code as part of enhancements.
• Create business requirement and standardize documentation processes to ensure consistently across the whole team; document management in SharePoint.
• Create ad-hoc report and provide analysis to ease decision making for business.
• Identify solutions to enhance the existing Business Intelligence infrastructure processes and technology.
• Assist in creating views and dashboards in BI platform and Excel to present mockups to business.
• Perform UAT and Business validation on enhancements and new reports that will be promoted to production
• Knowledge on cable industry: packages, agent - level, marketing/sales insights, work orders, customer operations.

Environment: SQL Teradata 15.00, Micro strategy 10, Microsoft Excel 2010, Informatica Powercenter 9.5.1, Microsoft Outlook 2010, Microsoft Sharepoint 2010, Microsoft Office 2010, Notepad ++

Confidential

Product analyst/Quality analyst

Responsibilities:

• Part of multiple agile teams catering different UI’s such as bestbuy.com, pacificsales.com and on partial components on Apple Care and Geek Squad.
• Gathered requirements from business team and coordinated with other business partners to create Epics
• Gave sign-off after validations and testing to cut out to the release branch.
• Responsible for writing User Stories for the sprints and tying them with relevant epics.
• Serve both as Product Analyst and Quality Analyst upon the scope of the work on different teams.
• Executing manual and regression testing on mobile devices: IOS, Android and Windows Operating systems
• Familiarity with different UI components: widgets, header, footer, body, body, search toolkit e.t.c
• Planning for different agile meetings: Spring Planning, Technical Design Session, Demo Sessions e.t.c
• Facilitating ad-hoc meetings for the team
• UI/UX testing using HTML and CSS; worked with the UI/UX team to produce requirements on front end visualizations and mock-ups.
• Triaging defects/bugs and other issues faced in different environment from testing perspective
• Performed automation testing in in-house Confidential automation tool: TAW
• Wrote simple to complex test cases to test different functionalities and User stories
• Validated and executed test cases, issues, bugs in different Confidential environments: QA1, QA2, Stage, Production
• Experience in executing in Large Views (different browsers): Google Chrome, Firefox, IE8, IE 10, IE 11, Safari
• Worked closely with back-end, front-end, SCRUM Master and Product Owner in order to resolve team challenges.
• Hands- on experience on the web application tool JIRA for agile processes.

Environment: JIRA, Microsoft Outlook 2013, Microsoft Office Suite 2013, Skype for Business 2015, Microsoft Lync 2013, TAW (In-house application), Sparks tool (In-house application), Google Chrome add - on

Confidential

Business Systems Analyst

Responsibilities:

• Familiarity with equities and derivatives of Security Master and Party Master.
• Author for multiple non - functional documents including: Informatica Application Requirement Document, Operations Manual.
• Tracked all defects and represented the team in Defect Review Meetings on a routine basis.
• Helped organize the team on quality control by standardizing process in the Internal SharePoint site.
• Used Oracle TOAD to validate business rules.
• Used MS Excel and Excel VBA to generate reports.
• Used SQL to define transformation rules and business logics for an end-to-end basis.
• Created data models and defined processes using Microsoft Visio.
• Used UNIX scripts to check active directory before doing clean up in the own environment
• Used UNIX in order to do look up and check in autosys files.
• Used IBM ClearQuest to check in Autosys, PowerCenter code and files for migration.
• Familiar with Modified Waterfall Methodology implemented by Confidential .
• Hosted meetings and acted as the chair in large participants using WebEx one click and Microsoft Outlook.

Environment: Informatica Power Center 9.5.1 Hot Fix 2, IBM Rational DOORS 9.5, Oracle 11gr2, Microsoft SharePoint 3.5, Autosys R11, I Cart 7.1.1.4, IBM ClearCase 7.1.1.4, ESB 2.0, EPF 2.7, EPV, Cisco Jabber 9.6.3, Cisco VPN Client 5.0.05, Meeting Planner 5.5, Microsoft Office Suite 2007/2010, Mozilla Firefox 31.3, Putty 0.59, Remedy Client 7.1, Text Pad 5.0.3, WebEx Meeting Center 29.8, VPN Soft Token 4.1.0, WinSCP Wintel Desktop 5.1, WinZip 18

Confidential

Business Analyst

Responsibilities:

• Gathered, analyzed, documented high level business requirements and produced corresponding technical requirement artifacts such as Business Requirement Documents (BRD), System Requirement Documents (SRD), Test Cases, Requirement Traceability Matrix and all the affiliate artifacts like UML diagrams (Use Case, Activity, and Sequence Diagrams).
• Effectively managed project risks by creating and managing a Risk Register, which identifies, prioritizes and measures risk, risk drivers and expected loss.
• Assisted the Project Manager in developing, tracking and managing the project triple constraint: schedule, cost, resources and scope using MS Project.
• Applied Agile SCRUM and conducted Sprint Planning meeting, stand up meetings, retrospect meeting and created spring backlog.
• Worked closely with offshore and cross-functional teams to ensure all members are focused in meeting Sprint goals and are on track in reaching project milestones.
• Assisted UI/UX team in translating client graphical requirements to reality by creating Mock-up Screens.
• Effectively managed change by deploying change management techniques such as Change Assessment and Impact Analysis.
• Assisted design and validation processes by performing explanatory Data Mapping and supervised Data Migration protocols.
• Ability to read and understand coding language to transform functional to technical requirements documents.
• Identified and documented Business Rules, created detailed Use Cases, and Conducted User Acceptance Testing.
• Made recommendations to increase stability/mitigate risks.

Environment: Water Fall, AGILE SCRUM Methodology, RUP Tools (Requisite Pro, Rational Rose), Oracle 10G, SQL Server, MS Word, MS Access, MS Excel and MS Project, HP Quality Centre.

Confidential

Resident assistant

Responsibilities:

• Was regularly available for and capable of assisting students with their concerns related to their university experience.
• It involved spending a majority of the time, particularly evenings, on the floor stopping by individual rooms and keeping an open door policy.
• Mediated roommate conflicts as necessary.
• Informed and educated residents about their rights and responsibilities as students, residence hall and university policies and procedures.
• Attended and actively participated in the all staff Pre-fall training staff meetings, and staff retreats.
• Attended and actively participated in weekly staff meetings as required by the Hall Director.
• Participated in the recruitment, selection, and training of new staff members.

Confidential

MARKETING BUSINESS ANALYST

Responsibilities:

• Ensured all issues were properly communicated to the management.
• Updated and published marketing flyers for the department; made changes accordingly to meet client needs.
• Created various PowerPoint’s and presented in front of large audiences about the mission and vision of the company in different seminars.
• Updated the company’s database system and website on a regular basis.
• Assisted in setting up professional classrooms, conferences, and seminars in various locations in Long Island.
• Represented the firm in many project displays during seminars.
• Worked closely with the Directors of the department to apply for state grants for funding and other budget allocations.
• Trained staff about the best practices of the department.