Professional Summary:

• Results orientated Sr. Business Analyst with over 7 years of diverse experience in developing business processes and system solutions within the retail, banking, healthcare, finance industries.
• Excellent communication skills verbal and written .
• Strong experience in working in SDLC for various methodologies included Waterfall, RUP, Agile, Scrum, etc.
• Strong experience in preparing Business Requirements Document BRD , RRD and Functional Specifications.
• Adept at documenting and transforming business rules and logic into functional requirements and designing business models using Unified Modeling Language UML diagrams, Use Case, Sequence and Activity diagrams with Microsoft Visio.
• Proficient in Business requirement gathering, Business Process flow, Business process Modeling BPM , Business Process Redesign, Business Process Reengineering BPR , Automation and Manual Testing.
• Experience in project coordination, release management, project scope, resource management, and conflict management.
• Extensive knowledge of SDLC, Agile Methodology, Functional specs, Process Flow Diagrams, Business process Integration.
• Exposure to all stages of software development life cycle SDLC and software testing life cycle STLC .
• Highly proficient in working with users and stakeholders to elicit, analyze, communicate and validate requirements using JAD, JAR, and Brainstorming sessions.
• Extensive knowledge of UML modeling, Drawing Sequence Diagrams, Flow diagram and Activity diagram using tools such as Microsoft Visio and Rational Rose.
• Knowledge in Rational Database Management system RDBMS concepts and running Structural Query Language SQL queries.
• Attended several walk through meeting with the Project Managers and Developers and provided feedback accordingly.
• Ability to escalate and provide timely and accurate feedback to management and development team regarding product quality to achieve schedule targets.
• Effective in executing multiple tasks and Assignments. Dedicated team worker, High in energy work ethics and commitment with capability to handle new technologies and situations.
• Involved in Test Planning, Test Preparation, Test Execution, Issue Resolution and Report Generation to assure that all aspects of a project are in compliance with Business requirement.
• Adept in maintaining Test Matrix and Traceability Matrix for functional requirement.
• Expert in preparing Test Cases, Logging and Tracking Defect / Bugs.

TECHNICAL COMPENTENCY:

Professional Experience:

Confidential

Sr. Business Systems Analyst

Project: Project Description:

• The iWE Integrated Workspace experience helps employees to bridge silos of information in a single view that enables the employees to have access to applications and content that they need to most effectively carry out their daily task. As a result, company can lower the total cost to serve while delivering exceptional customer service experience.
• Interviewed Business Users to gathered Requirements and analyzed the feasibility of their needs by coordinating with the project manager and technical lead.
• Collected requirements from department managers and users for enhancements. Acts as liaison between clients and development. Facilitates sessions to bring business requirements and functionality into system development and enhancement.
• Prepared Business Requirement Documents BRDs after the collection of Functional Requirements from System Users that provided appropriate scope of work for technical team to develop prototype and overall system.
• Created relationships in Requirement Traceability Matrix linking Business Requirements to Functional requirements and Functional Requirements to Systems Requirements.
• Interacted with users for verifying User Requirements, managing Change Control Process, updating existing Documentation.
• Identified documented data sources and transformation rules required to populate and maintain data warehouse content.
• Tested Performance Accuracy related queries under SQL Server.
• Identified and created all necessary Business Use Cases from requirements, created UML Diagrams including Activity Diagrams and Sequence Diagrams using Microsoft Visio.
• Conducted issues resolution sessions to allow regional stakeholders to communicate their perspectives with each other, resolve any issues and come to an agreement quickly. Understood the business logic, User Requirements and test-objectives to develop test plans, test cases, and test case execution using Test Director.
• Managed UAT Release for major software releases with regional users IT team. Performed UAT for various projects, and identified defects/bugs in the software and tracked them to successful resolution
• Liaised between the IT team and Business Users to resolve the gaps, defects/bugs identified during the course of UAT.
• Designed and implemented basic SQL queries for testing and report data validation .
• Ability to write test scenarios and test cases and involved in maintaining test matrix and Requirements Traceability Matrix, Track Product backlog etc.

Environment: Microsoft Office Suite MS Word,Excel,Powerpoint , Microsoft Visio, Agile/Scrum, Windows 7, SQL, SQL Server, Load Runner, Quality Centre,.Net framework ,Version One.

Confidential

Sr Business Analyst

• Created test plan and test cases for user acceptance testing.
• Involved in the full HIPAA compliance lifecycle from gap analysis, mapping, and implementation and testing for processing of Medicaid Claims.
• Conducted various interviewing sessions with business partners, senior management, developers, QA team.
• Used the Unified Change Management to track changes to multiple artifacts by versioning artifacts, associating requirements to specific change request/defects to streamline the defect/change tracking process.
• Conducted informal Sessions to develop an architectural solution that the application meets the business requirements, resolve open issues, and change requests.
• Managed all the requirements in Requisite Pro, making requirements available to all team
• Created Use-Cases and Business Use-Case Model after accessing the status and scope of the project and understanding the business processes.
• Testing for processing of Medicare claims.
• Created business process workflow diagrams Activity diagrams in MS Visio.
• Identified Use cases from the requirements and wrote Use Case Specifications.
• Interacting with the stakeholders to get a better understanding of client business processes and gather business requirements.
• Project: Provided in-depth business knowledge and advanced technical support to multiple business areas through developed and ad hoc analysis/reporting, as well as designing and programming complex, new processes/reports. Acted as subject matter expert for department or business unit on business systems/applications. Analyzed company functions, processes, and activities to improve computer-based business applications for the most effective use of money, materials, equipment, and people. Performed application/system design and implementation. Documented development requirements. Consulted with end users to test and debug applications to meet client needs.
• Developed ad-hoc reports to conduct data analysis and validation.
• Conferred with area/department to analyze current operational procedures and trends and identify problems.
• Conducted business analysis and recommends technical alternative solutions to management as to course of action that best meets the organization's goals.
• Researched, evaluated and assessed the financial impact of issues identified in data/processes.
• Analyzed requirements, procedures, and problems to automate processing or to improve existing business systems.
• Created multiuser, real-time, robust database solutions.
• Acted as subject matter expert to provide business and technical expertise in requirements solicitation, system analysis, technical design, programming and documentation of business applications/systems.
• Responsible for monitoring and reporting to management on the status of departmental projects: Anticipated and identified issues that could inhibit achieving the project goals and objectives, and implemented corrective actions and mitigation strategies.
• Provided oversight and resolved complex issues, optimizing performance, resolving problems, and providing timely follow-up on identified issues.
• Provided guidance and training to staff on process, procedures and issue resolution.

Environment: Waterfall Methodology, MS project, User acceptance testing UAT , Clear quest, Use cases, UML, MS Office, Requisite Pro, Excel, Oracle etc.

Confidential

Business Systems/ Analyst

• Project involved reengineering of the Credit appraisal system, plugging all the gaps of the old system and creating better usability and portability. It also involved enhancement of the application for accommodation of changing business requirements. Also, the project was to design and develop an Enterprise Reporting System to support the Credit Card business with various reward offerings and to design a web-based end user interface. Also worked on insurance portal of the Group which provides insurance to home owners, property owners etc.
• Serve as a liaison between the Treasury Management Unit and the project team
• Responsible for gathering and documenting user and key stakeholder requirements for designing a credit appraisal system.
• Conducting various questionaires for requirements gathering, analysis, and design of the system.
• Responsible for writing detailed descriptions of user needs, program functions, and steps required for developing and modifying software program using UML tools.
• Partnering with internal business process owners, project manager, Subject Matter Experts and other Business Analysts to define and document the scope of the new project.
• Responsible for reviewing key data sets and providing inputs for reporting and subsequent analysis. Ensure appropriate documentation of the analysis provided to the leadership team.
• Draft appropriate plan documentations project plan, communication plan, risk management plan, etc. facilitate appropriate reviews and secure approvals as needed.
• Partnering with Legal to insure compliance with established Federal Laws and Government Regulations/Acts.
• Utilize established methodologies to ensure compliance with departmental policies, processes and practices.
• Prepare Detailed Design Specification DDS and Functional Specification Documentation FSD and communicate these to the stakeholders.
• Identify opportunities to refine performance metrics to perform ongoing operational excellence and compliance focus.
• Extensively involved in regression testing during various phases of development.
• Create workflow models, information and business rule models, and Use Cases, using rational tools.
• Assess training needs, procedures and related documentation update and modify training materials as needed.
• Partner with other business units in conducting Gap Analysis to identify the deficiencies in the system by comparing the current systems status to the desired objectives.
• Monitor project status, proactively identify issues, assign and track items for remediation, communicate ongoing status to client, team members and the internal management team.
• Follow up on issues to ensure they are appropriately resolved and escalate issues of concern as appropriate.
• Developed Data Models, Database Schema models and Data Flow Diagrams using Visio.
• Involved in the testing of the application and posting any defects and Change Requests on Rational Clear Quest.
• Assist with preparation of Test Cases and Test Plans.

Environment: RUP, Visual Studio, Test Director, MS Word/Excel/Visio, Oracle, MS Windows 7, UML,MS Visio,Java.

Confidential

Business Analyst

Responsibilities:

• Performed Stakeholder Analysis, conducted interviews and worked with the SME's Subject Matter Experts to identify the key players for project success.
• Participated in Stakeholder Management to communicate effectively with them.
• Performed Gap Analysis to identify the deficiencies of the current system and to identify the requirements for the proposed system.
• Provided implementation assessment for Rational Requisite Pro, Rational Rose, Unified Modelling Language UML and Rational Unified Process RUP .
• Facilitated Joint Application Development JAD Sessions for communicating and managing expectations.
• Created Process Work Flows, Functional Specifications and responsible for preparing Software Requirement Specifications SRS and Functional Specification Document FSD .
• Created Use Cases using UML and managed the entire functional requirements life cycle using Rational Unified Process and Rational Rose.
• Used MS Visio to create business flow diagrams and charts.
• Developed Test cases and Use Cases and conducted User Acceptance Testing UAT , Functional System Testing, Integration testing and resolving the various issues.
• Created product documentation, including online help, printed user manual and training materials.
• Involved in documentation as to how to maintain and run scripts for future enhancements.

Environment: RUP, MS Office, SQL Server, MS Project, MS Access, .NET, UML, SharePoint.

Confidential

Business Analyst

• Project: Worked on internal employee portal based on SharePoint 2007 along with its integration with public facing site.
• Worked with the business users to define business requirements and analyze the possible technical solutions.
• Utilized corporation developed Agile SDLC methodology. Used Scrum Work Pro and Microsoft Office software to perform required job functions.
• Created Process Flow diagrams, Use Case Diagrams, Class Diagrams and Interaction Diagrams using Microsoft Visio and Rational Rose.
• Modeled AS IS and TO BE processes using MS Visio.
• Conducted workflow, process diagram and gap analyses to derive requirements for existing systems enhancements.
• Gathered requirements/Worked with WebSphere to set up, operate, and integrate e-business applications across multiple computing platforms.
• Analyzed the Business and System Requirements of the application.
• Designed and developed project document templates based on SDLC methodology.
• Assisted the testing team in developing the Test plans for quality assurance based on functional requirements.
• Was involved in the creation of new E-Commerce Products Arrival Notices and Customized Reporting .
• Worked with Front-end and Back-end systems
• Followed the UML based methods using Microsoft Visio to create: Use Cases Diagrams, Activity Diagrams, State Chart Diagrams, Sequence Diagrams and Collaboration Diagrams.
• Developed Use case, Functional, Object diagrams using Rational Rose.
• Act as a resource in understanding how systems carry out business functions and assists in ensuring the timely and effective implementation.
• Performed User Acceptance Testing UAT for various web based and database related applications.

Environment: Waterfall, MS Office, MS Project, Visio, UML, SharePoint 2007, ASP.Net , MS Office: MS Word, Powerpoint, Excel.