SUMMARY:

• Senior Business Systems Analyst Professional and Program Manager with solid history of providing systems consulting services including project planning and management, systems analysis and design including requirements definition, user support activities, testing and documentation.
• Expertise in business and systems development, communication, implementation and support.
• Strengths include solid and diverse experience in: management of people and projects, problem solving, quality assurance,, systems integration, reporting and vendor management.

TECHNICAL SKILLS:

• Smartsheet
• JIRA (Bitbucket, Confluence)
• Rally
• TFS (Team Foundation Server)
• Quickbase
• Crystal Reports
• Rightfax
• TCP/ IP, DNS, WINS, DHCP
• Citrix
• VMWare
• SDLC
• Microsoft Office Suite: Access, Excel, Word, PowerPoint, Outlook, Visio, Project
• Microsoft Active Directory
• Microsoft Exchange
• Microsoft SQL
• Microsoft SharePoint
• XML

PROFESSIONAL EXPERIENCE:

Confidential, Woodland Hills, CA

Senior Business Systems Analyst

Responsibilities:

• Program Managing consultant, team leader and liaison for Confidential acquisition of Genesis Capital LLC
• Responsible for project management, architecture and design of existing and new software applications to meet stringent FDIC funding entity guidelines for end to end funding of private and commercial Construction, Refinance and new Mortgage loans
• Created detailed process flows for each business unit to identify FDIC flags and efficiency bottlenecks
• Documented functional/technical business requirements and worked with 3rd party funding software vendor to implement Confidential policies/procedures
• Created documents, led business meetings and conducted user acceptance testing
• Worked with IT and Security departments for computer and building security, software and physical access limitations, VPN regulations and auditing
• Worked with Analytics, Credit, Funding and Construction departments in converting Genesis Capital’s CRM from Quickbase to Salesforce

Confidential, Burbank, CA

Senior BusinessSystems Analyst

Responsibilities:

• Worked with Marvel Studios Network, Storage, Help Desk, Linux and Windows teams to gather requirements and document Marvel Studios standard operating procedures for each department
• Performed analysis, gathered requirements and implemented Development and Disaster Recovery environments
• Devised a Change Management policy that standardized and limited the studio technology team’s nine year old habit of ad hoc interruptions to a stable production environment
• Created tiered domain access levels that limited individual access to an as needed basis instead of everyone with full domain admin rights
• Developed innovative metadata strategies for digital media assets throughout Marvel’s domestic and international broadcasts
• Using Smartsheet and JIRA, created structured, categorical and individually assigned parent/child projects to track all IT initiatives
• Conducted daily stand up technology team meetings for discussion of completed/current/pending tasks along with dependencies and blockers

Confidential, Playa Vista, CA

Senior Business Analyst Lead

Responsibilities:

• Lead Analyst and Product Owner for the FOX transition to the OnAir application
• Conduit between business units and IT for gathering and documenting business requirements for transitioning to new Ad Sales end to end software platform
• Lead IT team on daily scrum calls for deliverables and status tracking within an Agile environment
• Built wireframes and mock ups to create a seamless transition for new users of OnAir
• Create SQL SSIS packages to automate business reporting and Tableau to illustrate business data trends using metadata
• Perform QA testing after each report is built and facilitate UAT with business units for sign offs of each report

Confidential, Los Angeles, CA

Senior Business Analyst

Responsibilities:

• Functioning as the third party vendor data manager for CG’s Business Insight and Analytics team and serving as the liaison between data science/governance and multiple vendors
• Designed and oversaw RFP process for vendor bidding. Implemented formal SOW procedures and contract management
• Lead consolidation effort of vendors with overlapping product offerings to improve data quality and leverage the best solution for each business unit
• Implemented and facilitated quarterly business review meetings with all vendors to review current and future business state
• Managed distribution of acquired data from multiple platforms into the specific requirements for each business unit
• Performed assessment of business requirements to determine which requests can/should be developed in house vs. outsourced from data specialists

Confidential, Cypress, CA

Senior Business Analyst

Responsibilities:

• Lead Analyst for UHG digital assets consolidation effort to reduce numerous applications into one Documentum suite.
• Converted SharePoint/Excel Individual Exchanges initiative to a fully functional CRM using Salesforce
• Work with all levels of the business ensuring IT deliverables align with business requirements, with measurable results.
• Using Agile Scrum methodology, conduct JAD sessions which result in project features, user stories, task flows and wire frames
• Conduct scheduled business meetings to review current project status and address future deliverables
• Work regularly with on and offshore development and QA teams to maintain and promote project focus

Confidential, Agoura Hills, CA

Senior Business Systems Analyst

Responsibilities:

• Senior Business/Systems analyst for Confidential ’s change management reconciliation effort to the Nexus software platform to accommodate 80k+ users
• Coordinate with lines of business to ensure best methods of Nexus software implementation and utilization of advanced Nexus features for workflow efficiency
• Gather and document business requirements to ensure all business needs and goals are met
• Using SQL, created stored procedures to automate business reporting needs
• Devised a software roll out plan along with workflow analysis, workflow documentation, process mapping and Webex sessions for seamless transition to the Nexus software product.

Confidential, Los Angeles, CA

Senior Business System Analyst

Responsibilities:

• Product Owner for Paramount’s digital assets push for offsite redundancy and disaster recovery
• Managed offshore team of six software developers for Paramount’s proprietary digital assets inventory software for distribution
• Gathered and documented functional and technical business requirements for software improvements, patches and upgrades
• Facilitated the established change management process for Paramount’s SDLC
• Coordinated with the line of business for all steps of the UAT process
• Organized and planned meetings between stakeholders, business owners and on/offshore development

Confidential, Agoura Hills, CA

Senior System Analyst

Responsibilities:

• Lead analyst for BofA’s post Countrywide rogue application remediation initiative
• Function as liaison between lines of business and development/quality assurance departments, both onshore and offshore
• Responsible for defining and documenting business process work flow and remediation requirements, cross analysis with existing bank processes for possible application consolidation, analyzing individual levels of access requirements after remediation and ensuring federal regulation standards are enforced for mortgage loan origination
• Development and documentation of use and test cases for QA and UAT to produce/compile metadata
• Conduct weekly update meetings with lines of business, development and QA to ensure timelines and expectations are met during the project life cycle
• Lead Analyst for SAP - ERP consolidation efforts between former Countrywide and BofA

Confidential, Manhattan Beach, CA

Programmer Analyst III

Responsibilities:

• Primarily responsible for Kinecta’s EDMS (Electronic Document Management System)
• Business Analyst/Developer for BPM/Workflow implementation and support, Imaging, COLD and numerousther system applications
• Provide technical expertise and direction in the utilization of EDMS to improve business results across thecompany
• Develop procedures for user areas related to system changes and implementations
• Responsible for creating, assembling, controlling and distributing documentation on EDMS includingsystem/application features, enhancements, issues, pending improvements and pertinent system requirements
• Responsible for working with IT Department technical personnel on all EDMS issues including servers,storage devices, software testing, installations, troubleshooting of system issues, system upgrades and database issues
• SME for Microsoft SharePoint enterprise implementation, worked with business units to determine bestpractices to utilize SharePoint for process efficiencies

Confidential, Ontario, CA

Senior Business Analyst/Technical Consultant

Responsibilities:

• Install, configure and support EMC Documentum, ApplicationXtender, WebXtender, Captiva, Input Accel and Kofax for multiple customers including the City of Ontario, City of San Diego, County of Riverside, Allergan, Biokem and Cypress Bio
• Customize and upgrade Documentum 5.x and 6.x to meet client needs, including creating customized scripts in Java and .NET
• Create customized interfaces for Documentum in multiple ERP systems including Sage Mas, Intuitive and Sungard
• Authoritatively represent and ensure customer requirements, business processes and workflows to cross-functional team members, executives, partners and customers
• Gathering, writing and managing business requirements, functional specifications and test scenarios using JAD
• Perform cost-benefit and return on investment (ROI) analyses
• User Acceptance (UAT) planning, testing, and creation of test scripts
• Lead testing and quality assurance activities to ensure attainment of desired outcomes (in accordance with requirements)
• Create and document Use Cases, Process Flows, Work Flows, System Requirements and User Acceptance Tests

Confidential, Costa Mesa, CA

Senior Documentum Business Analyst

Responsibilities:

• Functioned as Business Analyst and Project Manager responsible for building out EMC Documentum 5.x environments to support 1tb of data utilizing Kofax’s Ascent Capture and EMC Captiva for document capture.
• Created customized search form in EMC Documentum utilizing WebXtender, Microsoft Sharepoint and a Microsoft Outlook
• Met with business units to understand their needs, defined the scope of the requested changes, created requirements necessary to make the functional changes to the system, developed the test plans for system changes to ensure all user requirements were met and worked with the internal audit team to resolve all issues noted in formal reviews of each phase of the project.
• Revised HR process to implement imaging. Archiving and Indexing of 11,000+ employee files utilizing OCR and database validations to automatically enter values to query fields
• Implemented enterprise content, web content and portal solutions using Documentum suite - AX, WX, Site Caching Services and Content Server.
• Designed imaging environment for Legal department to archive and index legal documents for eDiscovery
• Designed imaging environment to archive and index 1.5 million pages of QA documentation, a process which allowed Ceradyne to pass quarterly audits with document retrieval in seconds instead of hours to days.
• Revised Ceradyne’s workflow process to implement document imaging instead of shipping boxes to production sites, a cost savings of 225k annually.
• Followed the SDLC process using SharePoint and allowing the business units to access the progress of the projects through each critical stage

Confidential, Pasadena, CA

Business Analyst

Responsibilities:

• Kofax Ascent Capture and EMC Captiva related design, implementation, and administration of multiple modules: Scan\VRS, Recognition Server, Validation, Verification, OCR Full Text, and Ascent Release Script for EMC Documentum.
• Worked on Documentum 5.3 / 5.2 /4.x, Content server and dependent products - Installed and configured Documentum Content server, Index Server, Administrator, WebTop, WDK, Site Caching, FTP services, Intelligence services, Compliance Manager
• Collaborated with users to develop performance, capacity and growth metrics for SharePoint implementation and support
• Negotiation and review of vendor contracts for software licensing, troubleshooting and maintenance agreements.
• Liaison between internal risk and compliance business units and technical organization, planning, conducting, directing and documenting the analysis and documentation of functional and technical requirements.
• Developed and revised complex project plans, worked with users to understand problems, focused on bringing issues to resolution and escalated as necessary to meet timelines
• Worked with end users to provide, answer questions, resolve issues, assess user needs and recommend changes
• Analyzed industry best practices to ensure the Indymac imaging environment functioned at or Confidential industry best practices
• Created use case diagrams using Visio during the software transition and migration stages to transfer knowledge to the users for process compatibility
• Wrote test plans, test cases and maintained test scripts based on business and functional requirements
• Lead analyst for Indymac’s imaging redaction initiative to meet OTS regulations
• Analyzed business requirements for SAP implementation
• Expanded imaging infrastructure from 3 local scanners to 78 scanners nationwide.
• Managed the growth of the document repository now exceeding 30MM indexed images.
• Created remote site Disaster Recovery process including storage, documentation and procedures.
• Responsible for day to day production support of entire imaging platform.

Confidential, Pasadena, CA

Information Security Analyst/IT Supervisor

Responsibilities:

• Monitored and maintained Active Directory infrastructure with 7,500+ local and remote users.
• Responsible for application security, file and share level permissions, Websense, connectivity issues and VPN.
• Customized intrusion detection system signatures to maximize the value of event logs and minimize the number of false-positives
• Performed system by reviewing servers and workstations against a baseline checklist.
• Supported the implementation of new Information Technology capabilities by participating in product evaluations, rollout plans, and system testing
• Analyzed logs from several software systems to identify unexpected or malicious activity across the LAN/WAN
• Performed quarterly vulnerability scanning from the Internet and LAN, interpreted the results and validated potential exposures
• Created and monitored individual user accounts, email accounts and levels of domain permissions.