Professional Experience:

• A result oriented Business Analyst in the Healthcare and Insurance Industry with extensive requirement gathering for custom solution in the cross functional areas like pre-clinical, clinical, drug development, pharmaceutical and bioinformatics.
• Strong Knowledge of SDLC methodology and project life cycle.
• Working experience in the Analytical CRM for health care customers and their custom data management.
• Knowledge of RAD, Waterfall, Spiral Methodologies Rational Unified Process
• Expertise in identifying, developing and managing business and functional requirements Specifications.
• Working experience in the Analytical CRM for health care customers and their custom data management.
• Extensive experience with Data Analysis on Data warehouse system for various reporting systems within an organization.
• Strong experience with Requirement Management tools such as Rational Req Pro and DOORS.
• Vast experience in automated and manual testing. Conducted automated testing through Quick test pro.

Specified the test procedure through QTP.

• Analyzed MS Access database for understanding the data dependencies to run various reports based on the accounting cycle.
• Performed data analysis on various financial reports that were generated in excel spreadsheets and were managed by MS Access database.
• Analyzed user requirements, attended Change Request meetings to document changes and implemented procedures to test changes using the Rational Clear Quest.
• Interacted with developers to report data related bugs and re-tested the fixed issues.
• Providing training for the customers and answering their questions in a timely manner.
• Verifying that the processes that are being used by the customers are right as per the standards of the company.
• Very strong understanding and hands on experience with Data Analysis
• Creative and Aggressive person capable of forming and maintaining positive and productive team environments and with integrative thinking skills.
• Expertise in analyzing Business and Development Specifications, Use Cases, and Detail Design to develop requirement gathering, analyzing the business process, conducting Feasibility studies, Document generation and conducting sessions.
• Possess good analytical and perceptive skills coupled with interpersonal communication, presentation, and self-organizing skills describing a committed team player.
• Detail and result oriented, strategic thinker, who can articulate a clear vision of how IT strategy can create business value.

Possess Web, Data Warehouse, Client-Server, and Object-Oriented design experience.

• Outstanding communication skills and ability to work effectively with technical teammates in order to translate business requirements into an effective technical solution and serve as an effective communication channel between the key IT personnel and business contacts Portfolio Analysis, Mortgage Loan Servicing, Mortgage loan origination, Asset management.
• Organize interviews, workshops, JAD sessions and requirement elicitation sessions.
• Excellent Business writing skills in writing Business requirements document, USE Case Specifications, Functional Specifications, Systems Design Specification, Systems Requirements Specification.
• Highly proficient in interacting with business users and authoring Use Cases, Use Case diagrams, Sequence diagrams, Activity Diagrams, Collaboration diagram, Class diagram, State-chart diagram, Component diagram, based on UML methodology using CASE tools like MS Visio and Rational Rose.
• Experience in conducting GAP analysis, User Acceptance Testing UAT , SWOT analysis, Cost benefit analysis and ROI analysis.
• Good communication skill, interpersonal skill and documentation skills

Technical Skills:

• Requirements Management: Requisite Pro, Doors, and MS Visio
• Change Management and Version Control: Clear Case, CVS, and PVCS
• Environment: Java, J2EE, ASP.NET, VB.NET, C, and C
• Databases: MS Access, Oracle 8i/9i/10g, Microsoft SQL Server
• Query Tools: TOAD, SQL Navigator, And Rapid SQL
• Defect Tracking Tool: Test Director, Rational Clear Quest
• Other Tools: MS Office Word, Power Point, and Excel , MS Outlook, Lotus Notes, and Microsoft Project
• Platforms: Microsoft Windows 2000/NT, Microsoft Windows XP, UNIX, Mainframe

Confidential

Business Analyst

• Identified subject-matter experts and drove the requirements gathering process through approval of the documents that convey their needs to management, developers, and quality assurance team.
• Captured As-Is Process, designed TO-BE Process and performed Gap Analysis
• Developed and updated functional use cases and conducted business process transformation to explain business requirements to development and QA teams.
• Created Business Requirements Documents, Functional Requirements Specification Documents.
• Identified the risks, issues involved and ensured a timely resolution to avoid negative impacts on the program deliverables.
• Performed analysis of data and tracking of performance Indicators.
• Assisted Project Manager in creating Project Plan and Management Documents like Monthly Status Report, Monthly Stage Gate Review doc and weekly update documents.
• Provided clarifications to Dev QA team on business requirements.
• Co-ordinate with IT manager for strategic planning and deliverable of the project.

Environment: MS SharePoint, Microsoft Office, Clarity, HP Quality Center, HP Application Lifecycle Management ALM , and MS Visio

Confidential

Business Analyst

• Responsible for creating Use Cases for the different Medicare Part D areas which were distributed to existing and prospective clients
• Worked with the Product Owners and SME's to define Use Cases
• Reviewed the use case documents with senior management
• Used MEGA to create Component Diagram, Implementation Diagram, Flowcharts and Work Instructions
• Worked with the Product Owners and SME's to analyze change control requests and document the changes required as per the change control request

• Perform Gap analysis by identifying existing technologies, documenting the enhancements to meet the end state requirements
• Worked closely with Quality Assurance group on development of test cases, cross-walking functional specifications with test scenarios and signing off on risks and final status implementation
• Clarified QA team issues and reviewed test plans and test scripts developed by development team and QA team to make sure all requirements have been covered in scripts and tested properly

Environment: MS SharePoint, MEGA, and Microsoft Office

Confidential

Business System Analyst

• Detailed knowledge of the business process being followed in the project environment as per SDLC Methodology
• Interacted with business heads to define and finalize the Business Requirements for the application using Requisite Pro
• Successfully conducted JAD sessions to gain important input from various stakeholders
• Gathering Business Requirements and designing the Test Plans and Test Scenarios accordingly, involved in creating Business Flow Diagrams, Dataflow diagrams, UML Activity diagrams and Confidential cases diagrams using Microsoft Visio
• Providing training for the customers and answering their questions in a timely manner
• Perform Gap analysis by identifying existing technologies, documenting the enhancements to meet the end state requirements
• Verifying that the processes that are being used by the customers are right as per the standards of the company
• Analyzed MS Access database for understanding the data dependencies to run various reports based on the accounting cycle
• Performed data analysis on various financial reports that were generated in excel spreadsheets and were managed by MS Access database
• Analyzed user requirements, attended Change Request meetings to document changes and implemented procedures to test changes using the Rational Clear Quest
• Interacted with developers to report data related bugs and re-tested the fixed issues
• Conducted JAD sessions with Project Leads, Developers and Managers to identify and resolve issues
• Worked on the test scenarios using Lotus Notes
• Smoke Tested the system on a weekly basis
• Used Lotus Notes to verify if a test case is successful or unsuccessful
• Created Problem Logs using Lotus Notes to notify developers of current bugs and deficiencies in the system
• Verified and signed off on Problem Logs once the problem was resolved by the developers
• Generated weekly reports for the team about the verification of the test cases. Reports included weekly numbers of test cases that were verified as successful or unsuccessful
• Created a comprehensive report about the unsuccessful test cases

Environment DB2, QTP and Rational Rose Tools

Confidential

Business Intelligence /Data Warehousing Nebraska,

• Communicate the Gap process Analysis w/ the state and feed that into the requirements traceability matrix
• Work on designing processes sub-processes confirming it against the functional requirements
• Designing Functional Specifications for the target physical database
• Created processes for capturing mapping between the source data, cleansed database and target structures
• Facilitated JAD sessions for Requirement Validation with DHHS to gather requirements for the new MMIS
• Decompose policies into business rules for the edits audits performed by the new system.
• Analyze different data cross-walks, complicated logic look ups required by different fields for the source to target transformations
• Prepare Risk Assessment artifacts for the different deliverables of the project WBS
• Perform in-depth analysis of the ERD Entity Relationship Diagram and validate it against the system design
• Participated with the project team in the elicitation, analysis, communication, and validation of requirements for large scale Data Warehouse
• Interpreting new and changing business requirements to determine the impact on Data Warehouse design and proposing creative enhancements and changes to meet these new requirements
• Utilized Business Objects to investigate complex historical data to look for trends, outliers, and patterns
• Accessed multiple different OLAP sources to generate report to get a comprehensive view of the business and the cross-impact that one trend may have on another
• Prepare the road map for the physical implementation of the Data Conversion Strategy
• Create monthly/weekly status reports to update the project schedules deliverable plan
• Examine the system design deliverables validating it against the Rfp
• Break down the services from the Nebraska MMIS Logical Design into multiple layers of normalized functionality that correspond to utility services, general business services and Medicaid specific services

Environment: Rational Unified Process RUP , Rational Suite RequisitePro, ClearQuest, ClearCase , MS Visio, MS Project, Java, J2EE, Oracle, Mercury Test Director MS SQL Server, Rational Rose, MS Access, iRise, Business Objects

Confidential

Business Analyst

• Used Ms Project for status reporting and planning to maintain the project schedule and track its status
• Extensively used MS Visio to create various Sequence-Flow or Workflow diagrams for existing and projected Decision
• Worked with Testing Lead to identify Impact and Proposed Solutions on WWD from Risk Based Pricing
• Conducted peer reviews along with the Subject Matter Experts SMEs
• Created the test cases for User Acceptance testing
• Monitored client expectations and skillfully negotiated with clients through client involvement and all types of communication with the clients team throughout the lifecycle of the project
• Implemented Traceability Matrix and User Requirement Specification Document URS verified the functionality coverage
• Effectively used GAP analysis and Cost Analysis
• Effectively communicated user acceptance test results between users and development team and provided recommendations for change control requests CCR

Environment: Rational Rose, UML, Java, RUP, Windows XP, Rational RequisitePro , Microsoft Office tools, MS Project, SQL server

Confidential

Business Analyst

• Created and tested Scripts for the premium calculations and Claims limits and deductibles Claims calculations
• Developed Base line scripts for testing the future releases of the application
• Applying the SQL scripts to the test database and execution of the scripts on the database
• Work with business representatives to understand data marts requirements and priorities and ensure that IT work is appropriately aligned
• Studied Oracle 11i data elements and provide a mapping from the existing legacy system
• Responsible for creating business work flows and processes and creating management reports based on the analysis
• Conducted joint discussion sessions with business users, stakeholders to understand the requirements in more detail
• Clarified QA team issues and reviewed test plans and test scripts developed by development team and QA team to make sure all requirements have been covered in scripts and tested properly
• Maintained Test Matrix with the test results obtained
• Followed the OOAD based methods using Rational rose to create use cases, activity diagram, sequence diagram, collaboration diagram that include functional and non-functional specifications to hand off to development teams
• Dealt with data mapping issues between various source systems and staging area and data-marts
• Used the Rational Unified Process RUP to build the different phases of Software development life cycle
• Data mapping, logical data modeling, used SQL queries to filter data within the Oracle database tables
• Interaction with the business user and the IT team for understanding the requirements
• Came up with test cases for various reports on the data marts and identified that the test case documents are updated timely
• Defects and bug testing by using Rational ClearQuest, Configuration management and Version control with ClearCase
• Review of high-level design document and low-level design of classes and sequence diagrams

Environment: JSP/servlets, JDBC, web sphere, UNIX, MS-Project, Visio, Rational Rose, clear case, Requisite Pro, Oracle

Confidential

Business Analyst/ Data Analyst

UAT Team

• Conducting user interviews at both in-house and client locations, gathering and analyzing requirements
• Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams, OOD using UML
• Identify, research, Realize, investigate, analyze, define and document business processes and Use Case Scenarios
• Used DOORS to maintained requirements and traceability
• Used DOORS extensively to export to excel and also maintain traceability and create reports on requirements
• Perform Gap analysis by identifying existing technologies, documenting the enhancements to meet the end state requirements
• Conduct workflow, process diagram and gap analysis to derive requirements for existing systems enhancements
• Assist with user testing of systems UAT , developing and maintaining quality procedures, and ensuring that appropriate documentation is in place
• Responsible for identifying and documenting business rules and creating detailed Use Case
• Conduct User Acceptance Testing
• Sent daily UAT status e-mails to all stakeholders and involved teams outlining the UAT progress, issues and unresolved defects
• Coordinated UAT and executed environment build plans
• Wrote standard and complex SQL Queries to perform Data Validation and Graph validation to make sure test results matched back to expected results based on the user needs
• Prepared Logical Data Models that contains set of diagrams and supporting documents containing the essential business elements, detailed definitions, and descriptions of the relationships between the data elements to analyze and document business data requirements
• Created and updated functional requirement specifications and logical design specifications
• Authored new content for standards and test the application of new standards through complex prototypes, reference models, or simulations
• Created database design to support data persistence requirements
• Produced database design, which includes the creation of Entity-Relationship diagrams and traceability matrices
• Managed issues and defects throughout the project lifecycle and escalated issues to upper-management via status reports
• Worked with development and testing teams to accomplish timely release objectives
• Using detailed knowledge of application features and functions assess scope and impact of business needs throughout analysis and completion of all enhancement specifications
• Act as a resource in understanding how IT carry out business functions and assists in ensuring the timely and effective implementation
• Developed timelines for project delivery, and managed projects and resources to successful completion
• Liaison for projects with other corporate departments, including Executive, Legal and Information Services as well as vendor relationships
• Responsible for all project documentations, weekly status meeting and walkthroughs

Environment: Java, J2EE, Servlets, Oracle 8i/9i, MS Visio, DOORS, TOAD, Rational Clear Quest, ERWIN, Microsoft Office Suite

Confidential

Technical Writer/ Business Analyst

• Interacted with client groups to gather user requirements and to configure and develop standards and procedures using DOORS
• Gathered and documented detailed functional specifications and system documentation
• Interviewed users, asking detailed questions and carefully recording the requirements in a format that can be reviewed and understood by both business people and technical people
• Involved in conducting JAD sessions with Business and Developer units
• Communicated with Business Partners on status of issues, action plans, and timeframe for resolution throughout development cycle
• Reviewed test plans, and test case scenarios for Integration, Regression and User Acceptance Testing UAT
• Implemented a structured system development methodology with emphasis on Rational
• Unified Process that dramatically improved productivity, reduced errors, and increased
• Morale
• Used Doors to manage requirements, traceability, cloned requirements and maintaining RTM as well
• Followed a structured approach Traceability Matrix to organize requirements into logical groupings of essential business processes, business rules, information needs, and ensure those critical requirements are not missed
• Performed System Analysis and Design using UML
• Involved in documentation during various phases of development life cycle
• Developed Use case, Functional, Object diagrams using Rational Rose
• Developed the Test plans for quality assurance based on functional requirements
• Performed database testing using SQL
• Performed User Acceptance Testing
• Interacting with the development and testing teams to improve overall quality of the software
• Involved in creating periodic status reports

Environment: VC , Oracle, MS SQL Server, DOORS, SQL, MS OFFICE