SUMMARY:

• Versatile and resourceful Senior Project Manager/Consultant offering extensive experience as an advisor to companies and government entities on diverse project management initiatives.
• Proven ability to translate observed patterns into strategic recommendations with the ability to grasp the big picture, focus on critical details, and manage multiple priorities in complex environments.
• Managed the end - to-end project management activities for all types of infrastructure, application and functional initiatives.
• Self-directed leader who can recruit and direct a broad range of staff including consultants, executives, interns, vendors, and various professions by cultivating strong partnerships.
• Project Documentation: Charter, Stakeholder Analysis, Risk Plan, Issue Log, Communication Plan Project Plan, Risk Plan, Project Schedule, Statement of Work, Budgets, Cost Projections, Vendor quotes and Contracts.
• Proven ability to take ownership, provide project leadership and communication to senior management, cross functional teams and enterprise.
• Utilized virtual techniques to manage and conduct meetings with all project partners, vendors, virtual and off-shore teams to nurture stakeholder partnerships.
• Worked with the PMO and Vendors to plan and deliver project management activities.
• Over 10 years of project management experience in major industries with exposure to diverse cultures and countries: USA, Europe, Mexico, Canada and Asia
• Master’s Business Administration, B.Sc., Business Administration, Human Resources Management, PMP, In-Progress, July 2018

TECHNICAL SKILLS:

Industries: Retail, Banking, Logistics, HVAC, Commercial Real Estate, Government, Energy, Healthcare

Methodologies: Waterfall, Agile, PMBOK (PMI), SDLC

Project Management Tools: MS Project, Project Management Tool

Budget Management Tools: Excel, MS Project, Clarity, Project Management Tool

Software: MS Office, PowerPoint, Visio, Project, Lync, SharePoint, Live Meeting

Applications: JDA, Microstrategy Oracle, MS Server, Visual Insights, Clarity, Online Survey Tools, Smartsheet, Videoconferencing

PROFESSIONAL EXPERIENCE:

Confidential, Fort Mill, SC

Senior Project Manager

Responsibilities:

• Collaborate with Operation Teams, Solution Partners, Vendors, and Project Teams to provide guidance on project processes, define and resolve complex business requirements, roles and resource requirements, ensuring the project deliverables meet the agreed business requirements.
• Prepare Project Documentation: bases of estimates, stakeholder analysis, project plan, status reporting, risk, issue, organizational charts, forecasting, budgets, IT metrics reporting reviews with Executives.
• Utilize virtual and onsite methods to efficiently manage all project meetings and communications with project stakeholders and project team including external vendors providing an engaged and well-informed team.
• Leverage Agile Scrum Methodology throughout the client programs to expedite Prolia, Repatha and AA360 program deliverables between the Client, Operations, Product Development and Engineering.
• Coach and mentor a cross functional team of 25 resources to deliver 22 mission critical projects.
• Utilize Agile Scrum practices to help increase team velocity by 60%.
• Manage and facilitate flex resources for project needs within the areas of Business Analysts, Development, Correspondence, Data Services and Information Testing Office.
• Facilitate release planning, sprint planning, backlog grooming and retrospective meetings.

Confidential, Mooresville, NC

Senior Project Manager

Responsibilities:

• Collaborated with Business Teams, Solution Partners, Vendors, Carriers and Project Teams to provide guidance on project processes, define and resolve complex business requirements, roles and resource requirements, ensuring the project deliverables met the agreed business requirements.
• Prepared Project Documentation: stakeholder analysis, project plan, status reporting, risk, issue, organizational charts, forecasting, budgets, communication summaries to Steering Committee/Executives resulting in timely issue resolution and quality deliverables.
• Utilized virtual and onsite methods to efficiently manage all project meetings and communications with project stakeholders and project team including external vendors providing an engaged and well-informed team.
• Managed project reporting, budget management and staff utilization. Monthly meetings with Corporate Finance Office to ensure program budget was aligned.
• Managed a portfolio of up-to 4 technical infrastructure and application projects including: 64B OS IE11 Upgrade, Business Analytics Reporting, Security User Role Access, for various system environments and platforms.
• Leveraged Agile Scrum Methodology throughout the Transportation Management System project (impacting 15,000 vendors, 300 carriers, 200 end-users, 1,800 stores) to expedite the Business Analytics Reports between the Business, Product Development and Engineering.
• Coached and mentored a cross functional team of 25 resources to deliver 50 mission critical reports to Imports, Domestics, Freight Payables and key Confidential 's business lines and external partners.
• Utilized Agile Scrum practices to help the team increase their velocity by 60% within the first seven months.
• Facilitated release planning, sprint planning, backlog grooming and retrospective meetings.
• Act as Program Manager on project activities; including chairing the Steering Committee meetings, weekly meetings and project status reporting.

Confidential

Senior Project Manager

Responsibilities:

• Oversee and coordinate all aspects of the project, acting as the primary contact from contract signing with vendors during initiation through closing after implementation.
• Collaborated and consulted with Escalation Committee, Project Sponsors, Project Leaders, and Stakeholders on strategic changes and processes to support the projects.
• Critical retail product and applications were successfully delivered to 1800 stores to ensure business continuity and vendor engagement.
• Bi-weekly budget management meetings with Corporate Finance Office to review portfolio forecasts and cost schedules prior to Vice Presidents’ briefs.
• Prepared project documentations including Project Plan, Request for Proposals, Statement of Work, Forecasting, MS Project Schedule, issue logs and review of quotes and contracts.

Confidential, Davidson, NC

Program Manager

Responsibilities:

• Leveraged Agile Scrum Methodology throughout the Career Framework project (impacting 45,000 employees) to expedite the framework, workshops and IPE development between the Business, Product Development and Engineering.
• Removed team impediments daily to allow the team to deliver the sprint goals and deliverables.
• Facilitated team and cross-team retrospectives to build good working relationships among 9 global teams.
• Collaborated with members of the Product, Business and Engineering teams to develop and maintain Product Backlogs.
• Analyzed and documented role profiles; to recommend solutions and process changes to improve the delivery time and eliminate manual intervention.
• Recommended cost reduction strategies and proposed outsourcing scenarios. Provided procurement services and managed vendor/client relationships.
• Developed communication and engagement plan, the identification of global change impacts, preparation and delivery of 55-65 workshops and preparation of external communication.
• Managed successful implementations and verified integrated applications fully addressed business needs with minimal business interruptions.
• Collaborated and consulted with PMO, Steering Committee, Project Sponsor, Project Leader, AON Consultants, Mercer Consultants and Stakeholders.
• Managed program budget, forecast, cost schedules and staff utilization.
• Client could efficiently support employees with navigating their career paths by leveraging sound global mobility practices and create an equitable compensation and benefits structure globally.

Confidential, Charlotte, NC

IT Project Manager/Consultant

Responsibilities:

• Estimated resource requirements and conducted job interviews to form and manage a credible team to assess and fix the Lawson System security issues.
• Engaged Lawson Consultant to assist with remediating the system security issues and facilitated a successful resolution within a complex healthcare environment.
• Developed new processes and plans for the team to deliver the quality tested solution.
• Effectively managed relationships with executive leadership, Lawson Consultant and project team.
• Oversight of budget management, forecasts and cost schedules.
• Chaired weekly project status meetings with the partner, project teams, resulting in good control of the high-risk security areas and application fixes.

Confidential, Charlotte, NC

Project Manager / Presenter

Responsibilities:

• Implemented an al leadership program to support the association’s vision and goals.
• Conducted weekly meetings with the functional groups (Business, Event Planners) involved with the successful delivery of the al program.
• Co-Facilitated changes to the group.
• Oversight of budget management and cost schedules.
• Client could educate and engage leaders from Fortune 100 companies to contribute resourcefully and financially in supporting the company’s business travel vision and goals.

Confidential, Charlotte, NC

Project/Change Management Consultant

Responsibilities:

• Contracted to develop a transitional board change plan and program to effectively assimilate the new board to the organization.
• Consulted with Founder and VP on board change management strategies.
• Designed and developed impact analysis, stakeholder analysis, board documents and non-disclosure agreements.
• Oversight of budget management and cost schedules.
• Facilitated initial board meeting and provided a detailed report in PowerPoint presentation.
• Company could attract and engage top echelon board members that contributed resourcefully and financially in supporting the organization’s vision and goals.

Confidential, Dulles, VA

Project Manager / Instructor

Responsibilities:

• Gathered business requirements, planned, controlled project scope and provided leadership to other functional areas to deliver project successfully and meet client expectations.
• Project included instructing two accelerated technical preparation courses (TS-TAB Online Test - map reading, pattern folding, problem identification, math computations) for employee promotional opportunities.
• Planned project strategy to successfully carry out e-Learning platform and environment for AT&T Business stakeholders.
• Developed budget and cost schedules.
• Employees achieved a high pass rate and AT&T obtained an expanded pool of qualified candidates for their technical opportunities.

Confidential, Greer, SC

Project Manager

Responsibilities:

• Gathered business requirements, planned, controlled project scope and provided leadership to cross-functional teams engaged to deliver a successful program.
• Directed all activities for Executive Coaches, Trainers and vendors for project management roll-out and implementation.
• Maintained vendor management system of Profiles International Leadership Assessments for the project.
• Oversight of budget management.
• Leadership became effective with building cohesive teams, improved communication, trust and collaboration for building organizational success.

Confidential, Charlotte, NC

Project Manager / Consultant

Responsibilities:

• Ensured adoption and sustainability of a new client relationship management database by creating and following through on a solid change strategy.
• Created a company-wide process for new Contractor Management Policies through process development sessions with key stakeholders.
• Provided strategy, tools and project resources to help leadership guide their teams through change.
• Developed impact analysis and communication plan.
• Managed budget, forecasts and cost schedules.
• Developed and implemented accountability and sustainability plans.
• Client roadmap for building cohesive teams and defined process for contractor management.

Confidential, Tulsa, OK

IT Project Manager / Consultant

Responsibilities:

• Managed the project team consisting of Business Teams, Planners, Technology Solution Partners, and Vendors to provide guidance on business requirements and define complex communication to external stakeholders.
• Prepared project management documents: charter, project plan, budget and forecasting, project schedule, stakeholder analysis, plan, risk plan, communication plan, online survey, lessons learned.
• Bi-weekly budget management meetings with Controller to review project forecasts and cost schedules.
• Key activities included identification of project impacts and development of the plan related to deployment of Emergency Management Sessions in the Mid-west.
• Facilitated weekly project cadence meetings with Business Leads, Partners, Project Coordinator.
• Co-facilitated event sessions on change processes.
• Client now has an effective program delivery and outreach to regional area stakeholders who are better equipped to promptly handle regional disaster areas.

Confidential, Charlotte, NC

IT Project Manager / Consultant

Responsibilities:

• Contracted for end-to-end project and change management of this new platform.
• Employed tools such as stakeholder analysis, change and organizational readiness assessments to develop change management strategies that produced faster adoption and longer sustainability.
• Developed project plan, project schedule, business processes, hosted weekly meetings with stakeholders and partners on the establishment of a new billing and auditing system of Medicare.
• Coordinated and implemented testing, sign-off, and production schedules supporting the plan revisions.
• Facilitated bi-weekly budget management meetings with Controller to review project forecasts and cost schedules.
• Facilitated quality assurance s with project team on HIPPA compliance and Medicare requirements via classroom and eLearning platform.
• Client’s new billing platform increased efficiency by 35% and annual savings of $96,000.

Confidential, Charlotte, NC

IT/HR Project Manager / Assistant Vice President / HR Business Partner

Responsibilities:

• Implemented online banking platform and ethics changes globally.
• Created procedures, communications, reviewed product materials and coordinated of the implemented platforms.
• Conducted meetings with cross-functional teams and partners (Business Teams, Vendors,, Solutions Teams).
• Planned project strategy to successfully execute the project initiatives, pilots and deployments.